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Very good friendly atmosphere, obviously recently refurbished to a good standard, and staff clearly enjoying their work. Unexpected arrival of a large party for dinner delayed service for me and some other lone guests.
State of the room was a disgrace. Bathroom tiles mouldy, shower head held together with tape. Cracks all round bedroom ceiling. Window sills which look to have rotted botched up with mastic. Restaurant closed at 9-00 pm. Holes in door. walls stained.
the dining room staff were excellent. They were courteous, attentive and efficient. We were a party of 3 and it was one of the very few occasions that I have been shown to a table actually prepared and laid up for three rather than four with a spare space. The reception staff let things down a bit. We were not greeted or welcomed properly, and had to wait whilst the receptionist was on the phone. When we were checking out there was no-one on the desk. Apparently she had gone off to get something from the shop. We had to go in search of someone to help us. A bell on the reception desk would be a good idea.
Much lower than walk-price (which is gbp80), very good decoration, nice view, big wash room, very nice area. Not much, maybe "breakfast not included".
sea views from dining room ample parking excellent restaurant
Nice clean bathroom
Plenty of parking; good location; friendly staff; good food; comfortable resident's bar. Photograph on website doesn't do anything to make you want to stay - it looks very bleak and uninviting - fortunately we read the description and ignored the picture.
the location and views. Food was very good. No telephone in room.
Room had a musky smell from smoking
Staff friendly and helpful. Convenient location of hotel for visiting family. We had a lovely leisurely lunch on the Sunday for a large group (18) some felt the beef was a little tough,but overall nice and relaxing and staff helpful. I felt there could have been a better selection of teas in room (eg. Herbal) and the bedroom needed a really good clean, especially around window and radiator area, lots of dust , cobwebs etc and window needed repair/painting and soundproofing or double glazing.
Spacious, clean, well dcorated accommodation.
Very Good No internet!!!!
The old character and style, original features and the attention to detail.
The downstairs of the hotel was beautiful and all public area's were well kept. The room was unclean, especially the bathroom. The shower screan was covered in mildew, the floor was covered in someone elses hair and blood. The bedroom window was rotten and had an inch gap at the top, which let the cold in at night. There was no heating on in the whole hotel and we stayed at the end of Sept. Also, they said they offered a continental breakfast, which wasnt on offer, unless you asked for it, but you were not given that imforation at check in.
Hotel very pleasant and staff very helpful. Service for the wedding reception very good. Excellent venue for a wedding. Food very good. Room very basic. Not enough storage I.e bedside cabinet, drawers. No spare pillows. Only 1 opening window. Not enough plug sockets in the room.
a pleasantly old fashioned english style hotel. nice rooms and pleasant staff. the food is good but don't expect large portions one of our party was mistakenly booked into a room in the extended part of the hotel, this room was small and had a strong smell of cigarettes. the staff moved her out with minimum of fuss to a room in the main part of the hotel, the rooms here are much better.
The location. Good car parking. Pleasant and helpful staff. Excellent food. No.
very relaxing atmospere, very friendly staff did not have internet connection
The room was fantastic the staff were very helpful and did all they could to make our stay as comfortable as possible Not much to do in the area
My wife and I just needed a night away from the stresses of everyday life and found the Tower Hotel to be an excellent choice to just relax and unwind for 24hrs. Staff were very friendly and the food was delicious and Outstanding. Lovely sofas to chill out on.
how friendly the staff were and how close it was to the port
The building is very attractive. Lovely interior design and inviting. The grounds are lovely and well maintained. We had a standard room which had everything you need to feel comfortable. The view was fantastic over the harbour. Seeing the boats and ship sailing in and out. The room was very clean accept for a minor issue mentioned in what we did not like. But had been solved in no time by a staffmember. All the Staff members were friendly and helpful. We did not have any food in the hotel, so we can't comment on that. The bar service was fine. The kettle had old black coffee in. It was disguisting. My partner cleaned it out andtried to boil the water, but it was faulty. But it had been replaced instandly by a staffmember on our request and we did not mind as the problem was solved so quickly. I would recommand that kettles are always checked on cleaniless all the time. The weather was hot outside and to be honest the room far too hot. We opened the windows and this did not help. We did not sleep very well because it was too humid. Even a staffmember who replaced the kettle said it was boiling in the room. It was a disappointment and when we would have stayed more days than only one what we did, we might have asked for another room. But than we would not have that beautiful view I suppose. It would be nice if the rooms who are too hot during rare warm days will be provided with a portable fan.
The staff were all very friendly, and made you feel welcome, good choice of food and wine. just a really nice hotel Building work going on, so lack of parking, but that can't be helped when trying to improve facilities
Worth much higher than current star rating. Showers need urgent repair.
it was a lovely hotel, the food was good,some of the staff could have smiled abit,but we really enjoyed our stay nothing really bad,staff could have seem happy
The pure oppulence of the hotel. ornate celings, chandeliiers and the pure history of the place. The booklet provided was excellent to give an insight into the history of the hotel and the area. The reason we stayed at the hotel was for our son;s wedding of which the wedding reception was held there. There wasn;t an available plug socket next to a miror to do my hair. We had the continental breakfast and we here charged full price for my husband who only had tea and toast.
Quality of room and hotel Would have preferred buffet style breakfast with choice fruit
Spotlessly clean , very comfortable beds, great breakfeast would definatly stay again if going to clacton Nothing
close to the beach and attractions.good breakfast. poor parking facilities. very poor water pressure on shower.
Friendly staff, good English breakfast
The rooms were fab,beds just hugged you into a great sleep,then awaken to a great breakfast,with smiley faces all round,a great way to start the day!!Peter was great to have a chat with,and all other staff did a great job.Many Thanks Cant think of anything
lovely hosts, nothing was too much trouble
Enjoyed my stay. Hostess very nice. Breakfasts well organised. I was in a good routine and sorry to have to leave - wished I had booked to stay longer. No problems.
Warm welcome, friendly and efficient staff and owners. Room and beds particuarly comfortable, good clean facilities, cretainlly one of the best bed and breakfast guest houses in Clacton on sea.. This is a Bed and Breakfast not a Hotel as listed. No Bar facilities.
The friendly warm atmosphere, provided be the staff.
very friendly - cosy warm atmosphere - nicely decorated and comfortable rooms
Very clean, well decorated and staff where more than helpful. Sorted as soon as the issue was raised
The staff were always very helpful and friendly. The location was excellent - just a short walk into the city centre of felixstowe. There is not much insulation from noise inside the room.
The staff were helpful. The food was good and a reasonable choice was offered considering the size of the hotel No lift
I didn't particularly like anything about my stay. At a push I could say that the bed was comfortable and the room clean. I only stayed one night. Staff were weirdly detached. Not unfriendly but just blank. After the reception area, the carpets & fixtures look tired & threadbare. The fitments in my bathroom were falling off the wall & the shower head clogged with lime. Check-out time was 11am. As I was just heading out of my room I got a call from reception to say I'd overstayed. I looked at my watch & it was 11.02 !! The evening before I was meeting friends in the bar/pub attached to the hotel. Whilst the hotel itself is making in-roads to be more 'boutique', the bar attracts the type of clientelle reminiscent of its history when it was a B&B for locally stationed American Service men. I didn't go in.
Strange, unwelcoming feeling.
Everything,but breakfast was very good. Cups in the room were for coffee,and small,it would be nice to have large cups for tea
We found the room quite cold in the night
Breakfast was very good - freshly cooked and nicely presented We checked out after 1 night, having booked for 2 because we were unable to sleep from the noise above our room which, we understand, was occupied by staff. There was considerable noise from footsteps, banging and especially noise like a bath being filled - these sounds went on until after 2am and started again before 7am next morning. It was impossible to sleep.
Only negative point I can make about my time at the hotel was that we asked for a newspaper to be delivered on Sunday morning and my boyfriend had to come and ask for it.
No tv reception. And internet kept going off.
location of hotel was very good walking distance to pier and town excellent. breakfast was very good plenty of food and drink hotel room was o.k i think for the price you pay the interior could look smarter bathroom very poor needs modernising
excellent customer service
Hotel a little tired. No shower, bath only. No shaver point. Bed extremely uncomfortable.
The manager was very welcoming The place was run down very expensive for that offered smelt of damp and frankly was unsatisfactory.
Location on The sea front No
The central location and the breakfast was very good. The staff were friendly. The room was dreadfull it needs updating, the pillows need to be better, however ,the towels and bedding were very clean.
Friendly staff, beautifully kept public areas
I found the staff very helpful and that made the stay particularly pleasant. I also liked the quietness of the hotel.
good breakfast not applicable
Friendly and helpful staff and good value for money restaurant.
Excellent receptionist named Crystal made the stay even more memorable. Not Applicable
Staff were very polite None
Comfortable clean room. When checking in there was confusion about the price of the booking and wheteher breakfast was included in the booking or not (clearly booked as room and breakfast). After al breakfast turned out to be impossible as not compatible with Stena line ferry departure time in the morning. Breakfast on a Saturday starts at 08.00 am.. We did get a refund without problems.
Easy to find, good parking Internet booking stated odouble room was not available, only family room at higher rate... But when we had to move room because of faulty tv we were put into a double room which obviously was available... We conclude you do this in order to maximise income... We would stay here agin, but not if this is the way bookings are made
very clean bedroom very grubby capetting in public areas
Comfort and cleanliness Not all lights were working on the stairwell/passage.
Very friendly and helpful staff,Hotel room clean and comfortable,good choice for breakfast,and asked if we needed extras. Bathroom a little on the small side, I am over 18 stone and I coped ok
Extremely pleasant and helpful manageress and the breakfasts were excellent Room and bathroom far too small - not really comfortable for an extended stay.
Great Central Location with friendly and helpful staff. Bathroom was a bit small
Hotel was very pleasant,close locality to beach and shops,staff we very helpful,breakfast was good No staff around after 18.00 hours should you require anything
Near the sea front Very noisy at night local pub/club music is very loud till early in the morning. Had to close windows at night even thugh it was extremly hotto try cut noise but it was still noisy.
the bar was never open
very close to sea front, clean rooms and although en suite was small it was fine for us. Good breakfast, would recommend
Friendly Bathroom very small
The location was brilliant,the room was clean and comfortable and the staff at the desk and in dining room were very helpful,friendly and efficient.
Staff were extremely welcoming, kind and helpful. The hotel is in a wonderful position with its seaviews and easy access to the promenade and beach. The Marlborough has real seaside character. The room we were allocated had super views, was warm and spacious but there was some noise from the bar below. This was not particularly obtrusive as the bar was fairly quiet during our stay but there may be the potential for disturbance.
Position and size of room excellent value. Staff friendly. Hotel well situated. Noise levels from the bar as room directly above. Perhaps could turn volume down about 10pm. Variety of menu for evening meals could be larger. Perhaps grills of some description.
The radiator could not be controlled or switched off - just as well that the hotel's heating was switched off at 11.00 p.m. !
hotel rooms in urgent need of updating,beds were old and very uncomfortable, decor very tired and dated.very poor value for money. would not stay there again.,
Pleasant staff, clean bedding The room had not been decorated sine the 1970's, wallpaper hanging off, sky news only sky channel
Cordial behaviour of the hotel staff. Hotel room overpriced.
comfy bed and nice size room No plug for hairdryer anywhere near a mirror!! Could not operate shower. Very awkward to find rooms and way down to ground floor. Reception did not give any help only 'rooms on the first floor'.