The location of the hotel was excellent. The staff were very helpful and the breakfast was very enjoyable
Big rooms,good location.
This hotel is convenient for the city centre and also the station. This is the fifth time we have stayed at this hotel and we have never been disappointed. All the Mercure hotels we have stayed at have been good value for money
Locality to the city centre; excellent cleanliness
Located near Dortmund train station and direct opposite shopping streets. Plenty of shops to browse
It's very central
Helpful friendly staff. Food very good. location ideal for getting around.
Location, room, access, 24-h reception about 10 Euro fee per day for internet access (I prefer hotels with free wifi)
central location, U- bahn station a few meters in front of hotel's entrance, friendly stuff, good breakfast, large bed in single room
Nothing much really. It was ok. The local car park was a bit of a trek and badly laid out. The hotel was ok, though I find Mercure hotels slightly over priced for what you get. I have stayed in many.
The Breakfast. The decorations.
Good location, good sound-proofing, excellent breakfast buffet, good value for money
A nice hotel with a cruise theme, was pleasant to stay at. Although I didn't have breakfast I stayed with some friends who had and the buffet was really grand. The bed mattress was far too soft and the blanket was a tad too short. No minibar in the room. Waited about half an hour for a waitress to take my order at the bar when I arrived, and there were only 5 other customers.
Nicely located at the edge of a little park. Great breakfast. Hard beds (good thing). Ideal for a few days visit to Moviepark Germany. Only one farely thin blanket on the beds, but they brought an extra blanket when asked.
The $$$ was right. 4 stars Not good enough signage outside. Marquis not lit.
Staff were super friendly and breakfast buffet was great. The room was nice and comfortable as well.
Having to pay for internet connection. The breakfast was overpriced.
location was great for us. the staff was very nice and friendly. parking not adequate. we also would have liked a hotwater kettle in the room to make tea. quite common all over the world.
The location and invironment around the Hotel Service in Restaurant can be improved. We waited a very long time to get our Salad, afterwards our Main Coerce and finally to be allowed to pay.
No iron and ironing board in rooms, no working internet in rooms
Very clean and good location Bar always empty
Staff is very kind.
Location of the hotel is okay. Close to but not in the city centre. WiFi connection did not work and there was no one of the staff able to help me connect.
The hotel is easy to reach and close to the metrò
Position close to u Bahn
The staffs are very friendly and the free Internet access is very nice whereas other hotels around charge you. It was very convenient to the messe. Outside restaurant is nice, but people are sometimes very noisy late in the night.
The familiar atmosphere and the kindness and professionality of the staff.
Very good location to The Intertabac 2007 Fair Everything is O.K.
Free WiFi available in rooms. Upon arrival I was disappointed to discover that the bar & restaurant were not open. I would not have choosen this hotel had I known that the bar and restaurant would not be available during my stay. Staff were not very helpful in recommending alternative restaurants. The room was clean but there was a smell coming from a drain on the bathroom floor.
easy to reach
Defintelty stay here again
The friendliness of staff good service Close to town centre.Next door to Starlight Express.
The reception staff were very helpful and efficient when booking in and checking out and everything was as it should've been. Nothing - everything was lovely.
Easy to access, friendly staff
A great hotel very close to the congress center, central park and a 15 minute walk from city center. Free parking and great breakfast (not included). Corridor noises could be heard in the room, the Wi-Fi was expensive (didn't use it), the double room had 2 separate beds.
Clean and quiet, good breakfast, parking on site What is it with these European showers? Is there a design requirement for half the water to go on the floor?
I like that the hotel is really close to the highway. The floor carpet in the breakfast room is the horror sooooo dirty!
beds were perfect-good quality, duvets instead of sheets with blankets, bathroom was very nice,like new although not new, breakfast was great value-excellent quality and enough choice no fridge in the room
New, clean hotel. Next to Starlight Express Show. Breakfast expensive.
Great staff, great price, good location. Dortmund can be a noisey place on a Saturday night.
The room was very large. The staff helped with our luggage as there is no lift. We didn't like the fact that we could not make phonecalls from the room or the hotel reception
Friendly reception staff, great buffet breakfast and although a solo traveller was given a large twin room.
The staff were very helpfull and friendly
I searched specifically for dortmund airport hotels and this one was listed amongst the 64 which came up in the results and there were 2 with Airport Shuttle so I chose this one. They never responded to my email a few days before arrival asking about the shuttle. When I arrived at the airport there was no shuttle and I was told the hotel was downtown and it cost me 25 euro each way to get there for my overnight stop. I asked for an early call for 5.15am for my flight and a 5.45am taxi. They woke me at 5.50am (so they heard me wrong) and the taxi was not ordered. I had a mad panic to get to the airport on time for my flight.
breakfast was excellent and the staff were very friendly and helpful . nothing was abother to them
The staff were really friendly and welcoming. The room was large and clean and all the other facilities were good. We thought it was really good value for money. The location concerned us at first but turned out not to be a problem.
Friendly staff, decent location (although maybe not the most desirable place in Dortmund), and the triple room was spacious and comfortable. The toilet took ages to refill once flushed, rather noisy at night, but that's about it.Also, there were a few dodgy people hanging about on the street, but we didn't encounter any problems.
I was like during my stay at the Hotel Drei Kronen very good location on street with inexpensive shops, is close from hystorical and shopping centre of Dortmund and station. The teapot was not in number, but boiled water submitted under the first requirement. I did not like the taps in bathroom of hotel. To wash my hands, I had to turn on water in shower, because water did not run in wash-hand-stand without shower. I tried to ask receptionist, but they did not speak English well, excepting one girl (thank her!)
- ground was a bit dirty
helpful staff cannot use wifi in room
Excellent location very near train and bus station,Friendly staff,comfortable room and excellent breakfasts
good shower, good breakfast, good location tv reception wasn't so good. the traffic noise meant that I had to keep the windows shut or the room was very noisy.
Small rooms, good breakfeast. near railway station. Helpful stuff.
location was good for our requiements.Buffet breakfast was good and plentiful and the room was very clean and comfortable. Not having tea /coffee facilities in room
Great location at the center of the town and oposite of the train station.Helpful staff speaking English.Great breakfast with full of choices Can't find anything wrong,maybe the towels could be bigger
clean,freindly, very good meal
internet access, good breakfast, location hair dryer was broken, no soap in the bathtub..
The location is very close to the main railway station. Very kind staff.
Friendly staff, rooms not overheated, good breakfast
very comfortable bed, functional bathroom, good variety in breakfast. old carpets, smell of not-well aired room and corridor, swimming pool and sauna facilities were a dissapointment and were not even used.
Staff were very friendly and helpful, nice family, cosy atmosphere. We booked the hotel specifically because it had an indoor pool, however we were told that we could not use the pool in the morning (it was only available after midday on a daily basis). This should have been made clear on the hotel site since we were disappointed.
The triple room is actually a two-room suite with lots of space. There were two pillows per person! The breakfast buffet was typical for Germany with quite a good selection. The staff was friendly. We arrived late and left early so we didn't really have time to look around. The bathroom floor was not heated so it was cold. No big problem.
Friendly staff, peaceful location, fabulous breakfast. We thoroughly enjoyed our stay here.
Excellent breakfeast, Big Room, Atencious Staff, Close to rewe.
The staff was English-speaking (we know the receptionists are) and professional, gave helpful advice on restaurants and directions to the place we were looking for. Rooms were very clean, breakfast was good. Rooms are quite small, and the underground parking not indicated -- you have to park somewhere hopefully not far and ask at the reception for keys and instructions.
Very pleasant staff with a very good, comfortable, proper German restaurant with good choise of menu. Nothing to dislike.
No hotel car park location was good, as were the facilities
Closeness to the Metro and city center. Good variety of TV programs. Room is a bit small for the 4 star hotel but confortable enough.
central location, best breakfast I ever had at a hotel, wintergarten for breakfast room very nice.
Its central location was useful, just minutes' walk from the pool we were visiting every day. Evening menu was not exciting and was over-priced.
Close proximity to town centre and Christmas market Nothing!
Good weather good staff very helpfull nothing to much trouble No
The receptionist was very helpful in assisting when we by mistake locked our car away in the nearby deep garage. Hint: always check garage accessibility when driving into a garage. The hotel seemed best suited for a business trip. Standard rather boring big city business hotel. Lacked personality. Our room didn't have a view.
We did not book breakfast and found it quite expensive on a one off basis
Staff are friendly and informative. Dining room good quality and value. Location was very convenient for the purpose of our visit to Westfallenhallen
The location is good.Bre Cleanliness
firstly they took £398 out of my bank account, then charged me a further £475 when i booked out for a stay that should have come to about £500. they did refund £378 claiming it was a mistake! They also tried to charge me for breakfast when it clearly said that it was included in the room cost.
The staff were very helpful and courteous. The room (a triple room in my case) was very well priced.
The hotel staff was nice. Nice to inform me that there is no internet access in the room, as advertised. Nice enough in the morning to tell me that breakfast is finished because "everyone else" already ate.
A hotel with a good value for money. Nice location and very kind hotel staff. Poor breakfast and not enough cleanliness of the room. For example, though I stayed for 2-weeks, the sheets of my bed were never changed.
Conveniently located near Autobahn. Food and gas located nearby as well. The Hotel does have a restaurant, but since I had a concert to get to I wasn’t able to check out their one menu item of that day, Schnitzel. Booked 2 double rooms that were located on top floor, so was quiet. Room was as clean as it could be. Bathroom was clean with plenty of water pressure, hot water, soap, towels, lighting and a heater. Plenty of places to put your clothing. Staff, friendly and helpful. Parking ample. Breakfast buffet was good and plentiful and included in price. Although easily accessible from Autobahn, it seemed in a run down part of the city, so that was somewhat scary at first, but really didn't present any problems. Although the staff was very friendly and helpful, they were hard to find after checking in. One of the double rooms had a broken shower head (no bathtubs). Building is old and could use some repairs. Rooms did have a smoky smell. TV's are probably 10 inch screens. No working alarm clock.
Easy access from Autobahn As it is being refurbished by new owner, some rooms are better than others.
The staff is the best.
Very Friendly staff in Bar, Restruent and in general
High quality for a very cheap price, nice surroundings Remote control didn´t working, neither the tv without remote...not possible to see tv
Very nice staff. The hotel has recently changed from one brand to another. No elevator to the upper floor in the wing.
Friendly staff Poor restaurant, two hours waiting unacceptable and wrong orders delivered.
Very clean and comfortable. Excellent beds! A bit far from city centre, but easily accessible if you travel by car.
The duvets are mighty comnfortable. Good location too. I booked the room in april at 57 euros per night but when I checked out I was charged 87 euros per night, which was the the rate on the day I checked in. Luckily, I had my confirmation email printed out and we could resolve this.
light in the room was broken
Very clean, service was absolutely fantastic. Helpful staff. Breakfast was amazing, delivered promptly, hot and a mountain of food was offered. Would return any time. The inclusion of a ramp at one entrance, and a restaurant with access would be fantastic, would complement the establishement perfectly. We ate out due to the location of the restaurant.
For the low price a very good room No elevator
this is a gem of a hotel just 1mile off the autobahn set in a large park no
Located in a little woods, which is very nice to walk with my dog in the morning.
Large sized room Internet WIFI connection is too expensive!
This Residenz Hotel is a combination of a retirement home and hotel which gives it a strange atmosphere. Breakfast and dinner were very nice.
Facilities were good. Rooms were spaceous. Spa, swimming pool and sauna were well managed and very clean. Breakfast menu was comprehensive with a lot of choice and good quality food. Mixed quality of staff. Poor wardrobe space in the rooms. Slow lifts.
Very friendly staff, good wellness ctr, big well designed rooms, easy to find, overall very happy with my stay.
i liked everything about the hotel!!!
Lovely room and view, pretty gardens, friendly staff, close enough to underground, near to stadium & running track
The staff were very accommodating in allowing me to stay at the hotel until 4pm when I did not arrive there until 3am! Many hotels would have thrown me out at midday or charged me another day rate Best Western Parkhotel Westfalenhallen is a 4 star hotel, but also has a wing where the rooms are certainly not 4 star!
Everything was OK! Nice hotel - worth the money!
The room was spacious. Separate toilet and bathroom was also nice. The complimentray mini - bar of 2 beers, 2 waters and 2 juices is a very nice idea. Had food at night. Soup was cold and tasteless. Service was rushed and it felt as if I was intruding even though it was only about 21.00
Great location for the football
The proximity of the hotel to the Westfalenhallen ice rink. The single rooms were very small, and a bit like a cell!
Its location for the football. only a couple of minutes walk from room to stadium.
The hotel is ideally situated for events at the Westfalenhallen just 5 minutes from Hall 1. It is also 5 minutes from the Stadtbahn and bus stops for easy and cheap links to the city centre and minutes from the football stadium. I booked a standard room at a bargain rate which turned out to be a "traditional room" in the old, unrenovated wing. I worried about this but the room was fine if a little basic - more than adequate for my overnight stay. The included breakfast buffet was excellent and free mini bar (soft drinks & beer) & internet were also included in the rate. I would not hesitate to recommend this hotel for a visit to the Westfalenhallen area. The soundproofing in the "old" wing is not particularly good and the wireless internet connection is a bit iffy (I sat in reception to get a better signal).
nearest hotel to the soccer stadium. more than enough room space. restaurant service was slow during the lunch time which made some of the customers unhappy including myself.
We had a very pleasent stay in the Parkhotel. Staff was very friendly. We booked a traditional room, which was much cheaper than the other rooms. These rooms are not renovated, but very acceptable. The rooms are not big. Breakfast was really nice! The sauna is very nice and neat. We asked for a non-smokingroom, but didn't receive this. I must add that all rooms were booked.
Modern furniture Very clean bathroom
Nice and clean room, got nice deal via Bookings.com, good value for the Sunday brunch at 17 Euro. ... guys you said four questions ! bye now
I was there for 2 nights. I don't travel to Europe very much at all so don't have a ton of comparisons. Overall felt like an American hotel except gym was very very limited. Nice staff that spoke English fluently.
Bathroom could have been cleaner, toothpaste on mirror frame from earlier costumer.
The twin bedrooms are very comfortable and relaxing
The cleaning staff opened my door twice early on a Sunday morning ...
Cheap, Cheap, Cheap................................... Needs to be cleaned!!! Dusts are all over right at the moment of entry... There was no bath tub...just small shower booth.
The room was good. But I expected it much bigger for 5 star hotel. The room had no bath, just a shower.
the location, since we spent time in the arena
The best thing about the hotel was the friendliness and helpfulness of your staff.
Privacy and location.
The bottle of champagne as a honeymoon gift was lovely.
The air conditioning wasnt woking in the hotel over the weekend.
the comfortof the room,near the congresscenter
Park near the hotel
A lovely hotel, beautiful setting, near the city centre
Comfortable - Good breakfast Arrived around 11pm, and found there was no hot food available
Very helpful & pleasant staff
Calm Funny having an empty minibar / ridiculous
The building was pretty the food was good the staff very helpful The bed was very hard
The staff are very helpful on the front desk I booked a room on this site for double room single person and got a room with 2 single beds join together and the blacket was very small and a single got less then 5 hours sleep
The hotel was very clean, staff were extremely helpful and their command of English excellent. Very conveniently situated and would definately visit again. Minor point - as non-smokers, it was not very pleasent having to walk along the ground floor corridor amid the smell of stale smoke.
Good facilities, clean and helpful staff. Please note room cooking facilities were of no interest hence value for money rating, if I'd wanted such facilities then I'd rate higher: excellent. Restaurant menu for dinner given standard of hotel and prices was a bit uninspiring. Pity can't include Breakfast in room rates, appreciate given catering facilities in rooms this may complicate the companies business model. NO Kettle in room! Some organized bicycle parking in underground car park would have been good althoguh I was able to use car park, getting bike out was a fag as I had to carry it up stairs, gates only operate for large metal items (cars), but again staff were helpful in this aspect..
The hotel was well situated for attending a concert/show. Staff at the hotel not very accommodating, in particular the manager. Internet access available but unreasonably expensive. Parking is expensive given the location, and on-street parking is not always available. Facilities are very dated. Some of the rooms on the first floor are not accessible by lift; stairs only.
every thing what a guest expect no
Staff was very courteous. The room was very spacious with a large window and nice view.
Breakfast was excellent. Lots of choice. The outside appearance wasn't so appealing. The initial impression of the hotel was not so good. However once inside the hotel was found to be quite comfortable.
I liked the location and the rooms were nice and clean . I liked also the kitchenet in the rooms .
The hotel has its own parking celler, available for €7 pr. night, which is great if you haven't got the required Umwelt mark for your car yet. The staff spoke excellent english, and where very friendly and professional. Also, facilities were superior to many other hotels in the same class, so there are lots of reasons to visit this hotel.
Ease of car parking. Friendliness of staff. Prices of accomodation , food and drink seem high. This is probably because Great Britain is currently a low- cost country.
The easy parking. Near of the shopping center. Possibillity for a walk around the hotel. Possibillity for stay with a dog. The beds: one matras so that you feel each movement of your partner during the night. The pillow is much to small and there were no extra pillows in the room. I found hairs on the wall in the bathroom...not so nice.
Close to Motorway and shopping centre Very comfortable room Would have liked coffee and tea making facilities in room
only its covenience to our meeting friends lighting in bedroom, wardrobes were very dark
Offers a very good service for low price
Staff are friendly and helpful Bath gel was not changed even is empty.
Food at breakfast was very poor.
Very friendly & helpful receptionist. The room sizes, they were far too big.
The room was excellent and easy to relax in. The bathroom was great too with a brilliant shower. Trouser press... very clean in general hotel! Lots of soap but no shampoo in the bathroom... and on the morning of departure staff weren't very helpful.
the staff were friendly and efficient, rooms were clean, spacious, well appointed and comfortable, food was varied and plentiful and good quality.