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I had last been to this hotel as a child nearly 40 years ago - I loved it then, and I loved it again on this visit. I'll certainly return sooner next time! Comfortable, quintessentially English and Southwold is a gem. The smell! The cleaning team use an incredibly powerful, carbolic type, cleaning material which leaves a very pervasive smell (redolent of boarding schools) which permeated our room and the public corriders. Please, please change it - it was the only minus of our wonderful stay.
walked ate relaxed too noisy you could hear everyone walking around, above you , down the corridor etc.. anmd there were some very early risers! Room also very hot despite window open - although that looked out onto a fire escape and i felt a little hessitant to leave it open all night - Room 3
I thought the food was much better this time and they had refurbished the hotel.
Excellent breakfast and helpful staff Had to pay for water to drink in room although tea and coffee provided.
Location Would have preferred a room in the hotel but the garden annex was perfectly fine
the service was very good , and the food was very good too. not one , sorry .
the food, the olde world charm, the peaceful nature Our room was very pleasant with a view to the sea over rooftops, only drawback was the air conditioning unit near our room which was a background hum late into the night especially with the window open. Did manage to sleep though.
A lovely, friendly hotel situated in the centre of Southwold. It would have been nice to have paid for half-board accommodation because it worked out quite expensive to have dinner at hotel each night. Although a very nice menu, it was unfortunate it did not change each night.
its central location and could take your dog
The staff were very friendly polite and helpful, the service in the restaurant was very efficient, the room was very good, one very good point was that there was a socket by the mirror for hairdryer, in my experiance that is not usually so. All in all very good
the comfortable rooms...good service with approachable staff...quiet setting
The staff where friendly and polite, the room was fabulous! The food was great including the breakfast. Still dreaming about the bacon! A wonderful place to stay, will go again.
Quality of suite: Tree Creeper Unfortunately, no hot water for 24 hours - bolier problem. Received a reduction on stay.
The rooms are fresh and clean, and the staff are welcoming
I was disappointed with the lack of good ventilation in the room,no fan available in very warm weather.Lack of storage,uncomfortable bed and very hard edges to the base which bruised my shins because of constricted space.Breakfast of eggs with salmon spoilt by being drowned in cream.All in all poor value for money.'Good' room equals 'basic'.
comfortable spacious room been able to relax at of day with facilities to eat and drink without having to travel some people may find breakfast service slow but we found no rush relaxing and better to wait to have breakfast freshly cooked also excellent choices
Good choice at breakfast and plenty of it. Friendly service. Lovely room. Would recommend to others.
Room was excellently appointed and loved situation of room . food very good excellent quality and good quantity . Staff really friendly and helpful . Great hotel Restaurant Service a bit slow but not a big issue for us
Everything - it was quite simpy the best place I've stayed at - my better half and I thoroughly enjoyed our stay, and not only would recommend it to others, we'll be coming back!
Visited the neighbouring villages, reminiscing about holidays spent in Suffolk as a child. Not a major thing as it is a personal preference - I enjoy hard matresses. However as this is just my choice (my fiancee found the bed very comfortable!) and therefore should not be seen as a criticism.
Beautiful, comfortable & spacious Duke of York Bedroom in Sutherland House. The staff were very friendly and helpful. Breakfast was delicious. The location being on the high street and nearby to Latitude festival we were attending was fantastic (really lovely little town). Thank you very much
Friendly people, good food, reasonable price the bed sheets were not changed over four days and one of the days the room was not serviced.
Very relaxing, good food.
Everything was under one roof creating a perfect anniversary getaway
The food was terrific - but far too much! We felt so guilty at being unable to eat it all.
Very comfortable bed Good powerful shower Excellent food and wine Great breakfast.
Very warm welcome. Friendly, helpful staff.Excellent bar food. Nothing, but the room particularly the shower needed to be cleaned far better.