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Staff were very helpful and provided useful information and guidance in English which was a plus as our French was limited.
Convenience for city centre Possibly a little expensive
Good basic hotel and service with helpful staff meagre supply of tea & coffee, suger, milk in a double room, adequate only for single occupancy. Breakfast toaster was virtually useless.
Overall I thought the staff were great, really helpful and the cleaner did her best. I felt the rooms were a little run down and poorly maintained. Fittings were loose and windowsill coming away from the wall. Bathroom fittings were worn and shoddy. The car park below was appalling and very badly lit a nightmare to park in.
the location was great,the room was spacious,modern and clean,food was good,and all staff were friendly,
Comfortable modern hotel near 'old town' Whilst there was a charge for parking it was very convenient and ticket was verified at reception.
Modern, no nonsense, close to centre of town. The TV in our friends' room did not work.
Spotlessly clean, central Easy to find but difficult to access by car. We booked a twin-bed room but it was a double. However, nobody took us to our room, and we were too tired after a long drive to drag our luggage back to reception and ask for a change of room.
Good location although parking was a pain Inadequate coffee in the room; shower screen was useless;
Hotel reception staff very efficient. Had a small query regarding booking and they resolved it promptly before travelling. Managed to get a promotional deal which reduced the cost from what was originally quoted. Look out for them! One of our party lost a coat in one of the local hostelries, and the reception staff offered to retrieve it for us and post it on. Has now been recieved within two days. Noothing of note, although would suggest you check the cost of breakfast carefully. It cost us a lot more than we anticipated, and the costing was not clear before travelling. Parking to unload in front of hotel could be awkward.
Good substantial breakfast I chose this hotel to see visit the underground bar - sadly it was not open to the public????
Excellent restaurant and friendly staff
Courteous Staff and comort and cleanliness n/a
A bijou hotel, with well appointed rooms. Close to the town centre with safe parking. The restaurant was expensive but absolutely excellent. I have not eaten such a good meal since I was at Le Manoir in Oxfordshire. A real delight. The room was rather smalll. Also the lighting onto the courtyard was on all night and it was rather like daylight in our room all night.
The hotel has been modernised since I last stayed there and is very convenient for the city centre. The staff are not very impressive. The receptionist was pleasant but didn't really know what she was doing and failed to pass on our request for a table booking to the restaurant. The restaurant staff were reasonablty efficient but lacking in any charm.
The room was very comfortable, and the breakfast good. We selected the hotel as we had stayed before and it is most convenient to the town centre of Arras and also has parking. We, could, thus, arrive by car, park it, and then walk to the town centre from there. Nothing to say here.
everything especially restaurant
Very good location in the centre of Arras. Parking was not a problem at all. No
The hotel is very nice and the restaurant is excellant
We did not stay there - our room was fooded so we were rebooked into the Hotel du Golf
Friendly welcome - Efficient and polite service - Convient location as only 1 hour drive from Calais. Nothing
The room was a good size for a family room and the shutters on the windows ensured that we awoke when ready rather than at sunrise, which is when the kids usually wake up! The evening meal was of exceptional quality but quite expensive owing to a poor exchange rate. The ability to make tea or coffee would have made a big difference to us.
Stylish hotel internally, helpful and friendly staff, bedroom very comfortable and clean, excellent food
Strange lighting system in room which makes annoying noise whenon.food good. but 30% overpriced compared with recent places we have eaten at.
Hotel of the 4+ stars standard, highly recommended. Friendly, helpful staff. Hotel is clean and tidy. Very comfortable beds, the rooms are big, nice plasma TV. Big bathroom, nice decorated. Good parking (oposite is the police station), free wi-fi, no password required. Excellent!
The hotel had recently been refurbished to a very high standard. Every thing was very clean and fresh with very tasteful decor. We were greeted by a charming young man who made us feel very welcome despite us arriving before our check in time. We dined in the hotel and the food and service was excellent. Breakfast was an optional extra, and was quite expensive for what was on offer, but what there was available was fresh.
the staff were extremely helpful. The room was clean and comfortable and well equipped. Dinner was good. Facilities for disabled guets appeared good.
Good sized room with excellent view Lift cramped.Toilet/drain smelly
great location & friendly staff! i would certainly stay at this hotel again!
it was a one night stay over so not much to say but it done the job ok bit noisy as to location,but not a major problem,
The staff was incredibly friendly and the location was just across the street from the train station. This made getting around really easy to and from the hotel. Not as nice as I'd hoped for the price, but it was still definitely a clean room. Otherwise everything else was great.
Location Location location, Good Service, Rooms temp. too hot
Holiday Inn Express provides a great stay at good value. The room was clean and comfortable with plenty of space. We had our own controls for air con/heating along with tea and coffee making facilities. The design of the bathroom was ingenious with a door that allowed the toilet to be used separately. The hairdryer was in the room - all designed to allow two people to get ready at the same time. Close to Place de Heroes and Grand Place. Buffet breakfast good for the price Paying for parking was a minor inconvenience but really didn't detract from our stay
Quality of the room for the price... very nice
nice location breakfast not very good, bread and vienoiseries not good
This room was very comfortable and clean, staff were helpful, the location was fabulous and breakfast was very good.
Good staff, positive action when inoperative aircon reported. Good location with safe car park No cooling in lobby on top floors
It's location , easy to find and secure parking Nothing
the breakfast room entry card - difficult to get it to work also two false fire alarms
central position; easy access to town; polite and helpful english-speaking reception; car parking (though not cheap) have used this hotel for the third or fourth time now and the continental breakfast choices have clearly deteriorated eg one morning no fruit, second morning no toasting bread, etc. One morning nowhere to sit as every table messy tho' the one girl present was doing her best. Campanile continental breakfasts much superior ( and less cost?)
rooms were clean food was plenty and that is it the lady that checked us in was nice and polite she help me out as i only had 6 rooms and did not book mine,but after she went the staff was poor and that let her good work down. when you ask for anything it was though it was an effort to get it. they shut the hotel up at 2115hrs on saturday night with out letting us know the bar would not open saturday night. it was though they did not want the custom
Cleanliness and basic comfort, good restaurant
It was near to the countryside for cycling to visit the WWI battlegrounds and cemetaries that was the goal of our stay.
Quick service. Polite staff. Good choice at breakfast. Hair dryer in room. Although the room was non smoking previous guests had obvoiusly abused this rule. The towels were very worn and discoloured. No teamaking facility in the room
The breakfast Did not have internet access. It was not well insulated for noise
The usual standard campanile facilities. You generally know what you are going to get. A little tricky to find as sigposting ran out after first turn off main road.
Easy access. The restaurant buffet.
the location was convenient
Bed was extremely comfortable; food in the bar/restauramt was surprisingly good. Staff helpful. We struggled to find the hotel, even with the directions supplied.
It was clean nothing around the hotel, had to drive a significant distance just to find a decent meal.
Access to main roads and ease of getting into town centre, value for money for buffet breakfast, good short stop over while travelling around country
Staff very helpful and approachable; very comfortable double bed; good food Floor in the room was dirty - had been hoovered but not washed, so we ended up with dirty feet
Large room, comfortable beds, clean..
The staff were courteous and helpful the restaurant was fine with a friendly atmosphere. The Hotel location was difficult to find,But it was the first time we had been to Arres France
close to Arras centre,only a short bus ide away. Easy access from the motorway and only an hour from Calais One of the rooms smelt of stale smoke despite being a non-smoking hotel
convenience to the motorway decor a little tired, noise from nearby road
Comfortable modern room with good shower and separate toilet, nice restaurant next to McDonald and it get very busy so go early Dogs in restaurant!!! and Smoking in the rooms!!!
The price we paid was very good - if you get a great deal on the price then its worth while. There are lots of places to eat late at night at the hotel. Finding the hotel is a nightmare as the address given is miles from where the satnav takes you - locals told me loads of guests have this problem. The main problems are - the night porter seems to spend more time out the back smoking which means there is a wait if you want something. Other guests smoke in their rooms and the smoke pervades the gets out into the corridoors and your room.
Friendly staff. Immaculate rooms. Good breakfast
Good welcome from male staff.Other staff ordered taxi for us ok. The lack of any chair in the room or desk facility.I Pointed this out to staff.The room had a small stool which was completely useless.Hotel has wifi but nowhere in room,other than the bed for using laptop !
Good no frills hotel ideal for a stop over Located on the edge of an out of town retail complex, and was very quiet at night. Helpful staff at reception and a modern styled room which was clean and comfortable
Comfortable modern room with good shower and separate toilet, Car park has electric gates which are closed through the night, The staff very helpful and spoke English Had problems finding as sat nav would not find it, But found gps. taken from the "Guide Inter - Hotel" GPS.Lat.N50.491111* / Long. e2.5750*
The rooms were well designed with large and comfortable beds with good linen. The breakfast was copious with excellent coffee and hot drinks.
A simple, chain hotel that maintains high standards of cleanliness and service. The place is rather hard to find and the road it's on isn't in many GPS mapsets - Look for the retail park on the Bethune road and you'll find it.
Convenient stopover location. Practical. Light and pleasant. Secure car park No English language tv channel
Large comfortable bed. Great shower. Staff spoke English which is useful if your French isn't very good. Air con in bedrooms. Easy to get to. None really.
Free and easy access to wifi. Central location. Free access to local history books inc guide books and WW1 books. Easy to locate. The room was a bit on the small side for a long stay but for a couple of nights it was fine.
Excellent position and very helpful owner. Rooms are on the small side and there are many stairs!
Manager was very helpful and welcoming , cleanliness of rooms good and excellant breakfast. Rooms were very small
Location. Very small rooms.
Excellent location to enjoy the city and landmarks. Well maintained. The clerk that was on duty when we registered could have been more helpful re. parking options.
The central position in the town and very good breakfast (ham, cheese, eggs, orange juice, tea, pancakes, jams, croissants, fruits...). There is also free tea and coffee at the reception from 2 PM to 10 PM. The stuff is very polite and they speak English. When we arrived, they gave us maps of Arras and advised us what to visit in the city. The room is a little bit too small.
We liked the fact that hotel was on the beautiful square and the close proximity to Vimy which was the purupose of our visit. The owner/1 man show who runs the place was very efficient, helpful and saw to our every need. The buffet breakfast was adequate and worth 8 Euros. We would stay again but ask for a front room. The books in reception that were available to read about the first world war were and added plus. There was no where to sit in the room to enjoy a glass of wine. There was no place for two large pieces of luggage + carry on without falling over the bags. The room was a little small. We faced on to the back and if we were to go again, we would ask for a front room facing the amazing square. The room heaters did not work.
Friendly helpful service. The breakfast is superb all local produce. Stay at this hotel.
The host is delightful and very helpful. The bathrooms are spacious and clean
Great Hotel, nice view from the room
Convenient for Autoroute. Accepts pets in the room. Basic but sound facilities Last year we could take our dog into the dining room but the policy had changed this year without warning. The facilities such as drinks and towels were not sufficient for the number of people staying in the room.
Friendly staff and good food at a reasonable price Battery hen accommodation
It was nice just a problem with the language.
location, ideal stopover after getting off ferry before long motor cycle trip to Southern France n/a
Convenient, all necessary facilities. The bedroom was a little squashed for three people.
Everything. Meals and service combined for a very good value overnight stay. No
value for money and in particular the dinning was great value, rooms are dated and need a makeover, however still A1 value overall
Room was functional, with good layout and all the required basic amenities. I would have prefered a cleaner floor as I'm used to being barefoot in a room.
Nothing in special. The 2 stars are really stars in everything...