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Good service, friendly staff. Excellent value for money.
Staff were extremely friendly and attentive and spoke very good English. Room service was virtually nonexistent first two nights (weekend) – bathroom was not cleaned, trash was not taken out, extra pillows remained on chairs.
The room (in the old building) was more than perfect! The breakfast is way too expensive.
The Hotel and staff was amazing, the best I have ever experienced.
I cannot say I was particulary impressed. 4 coathangers for 2? Rip off breakfast. Hot room. I thought it would be more luxurious, but it wasn't.
Our room was very nice & the food was excellent
Staff were very friendly and very helpfull Bed and pillows were uncomfortable. I stayed for 4 nights and could not sleep at all. the maximum sleep I had was 2-3 hours. Also, rooms are very dark. did not feel comfrotable at all. Also, when I booked in this hotel, I made reservation for 3 nights with a room rate 165 euro, per night. I arrived one night earlier and was able to check in. However, when I got the hotel invoice I had to pay 170 euro per night not the booked rate 165
The room and especially the beds! The were perfect in one word The service was a disaster
The Hotel is in the perfect location, near station and center. The staff and service was very good and prompt. The room and bathroom was spacious and very comfortable. Loved staying at this Hotel.
Location, Value for money, Parking next to Hotel, Bikers welcome ( motorcycles ) Very helpful staff. At 2am we had someone enter our room, my wife and I sat up in bed and we could see the light from the doorway coming into our room, my wife said " hello " and the person said oh shit and shut the door, this was not very good as someone else had a key to our room.
Excellent location. The sheets left white fibers all over my clothes. I noticed that only after I emptied my beg on the bed, so all my clothers left this hotel coverd withe white fibers. That's also probably why i sneezed so much.
all the staff were extremely helpful and friendly.
The smoking area is located directly in the area of the reception. Within 5 days the linen weren't changed at all. Cleaning of the room was conducted cursorily.
Excellent location for town centre A bit basic and dated.
that the restaurtant was on hand to have your meals I think it would help if you had fans or air conditioning in the bedrooms, also a wall fan in the bathroom when one is having a shower or bath.
Reception and restaurant staff were lovely and helpful. also liked the free wifi and good quality of buffet breakfast
Service excellent! Restaurant and breakfast awful!
Staff were excellent, probably the best I've expereienced. Without asking they solved many of our problems such as high chairs and shipping some forgotten items to our next hotel. A+++ Be warned there isn't an elevator which can be an issue if you can't do stairs though there are only two stories. They let us park our stroller on the main floor so we wouldn't have to haul it up and down.
front of hotel covered with scaffolding and screens - not the most welcoming sight on arrival. Work has to be done but there should be some recognition of this in rates charged.
The staff were pleasant and helpful without being obtrusive. The room was stylishy furnished - and the breakfasts were excellent.
Breakfast very nice and close walk to 4 restaurants Needs more thorough cleaning, paint,yard maintenance, etc. and Immediately across (about 50 feet) from college classrooms and student population. Also, no lift so could be a problem with luggage and walking up steep stairs.
Beautiful hotel! Staff extremely helpful and friendly, food fabulous, bed comfy! If ever in the area, absolutely stay here.
Excellent staff. Very good atmosphere at hotel. 10-15 mins walk from station. I would return for longer stay. Message re early Sunday breakfast did not reach Sunday staff. Request not well received but requested basic breakfast provided. Credit card machine did not work and had to pay cash as I had train to catch.
Excellent service! Very nice and thoughtful staff. Compliments to the team!
The Comfort of the bed was excellent, also the food is first class with an excellent menu choice I have stayed at this hotel many times and the down-side perhaps is the price, but this is now considered the "norm" in Netherlands
Friendly atmosphere, comfortable single room
Splendidly situated in the centre of town, good parking facility close by, shopping and restaurants and a museum within very easy walking distance. Staff friendly and helpful, good Dutch breakfast. Good internet connection, both WiFi and cable provided. We would have liked the floor of our room to have been vacuum cleaned -- other than that, we found little to complain about.
The location is excellent, we also had a very nice and quiet room considering the location in the middle of the market.
Central location. Helpful, friendly staff. Good breakfast. Noisy at night when the market was being set up. Key for outside door was difficult to work. No tea/coffee making facilities in room.
Central location Confusion over whether to check-in at Reception or at Bar
Basic, clean and cheap with a great breakfast.
Great staff good location good food Rooms are a little small but are comfortable
Don't use the parking next to hotel on Thursday and Friday evening. Hotel staff did not mention it explicitly....
Staff, peaceful location, excellent service Breakfast.
Too expensive for the quality of the motel. The motel was ok but it should be in a lower price category and include brreakfast in the price.
the reception staff were friendly and helpful, it was easy to park and thanks to the sign on the roadside it was easy to find the hotel. the service in the restaurant for the evening meal was painfully slow and after a long journey it would have been nice to have the meal in a reasonable time. We got very tired waiting to be served between courses.
Staff very hepful and great breakfast choice
It was well located for my meeting and very comfortable. The fact that I had to pay for internet access in the room.
The Breakfast THe toilet ran the first night we were there ever 10 minutes for about 5 seconds and the roooms are small
The hotel was excellent and the staff were so kind and helpful we were very impressed. We had service far beyond the call of duty from all ranks from the restaurant manager the other staff and everyone connected with the Mercure Hotel in Zwolle.Many people wondered why we chose this hotel and why in Zwolle. We did not know the city or the hotel but we had stayed in a mercure Group Hotel in Rouen No it was a good hotel. We are used to staying in hotels in many parts but this one was certainly very good
Easy access from motorway. Nice rural feel.Easy parking.Friendly staff
The staff were pleasant and bright. The car park was gratis and our room was Scandinavian-style. The hotel is not in the center of the city. Our room had not the bathtub...but we cannot reasonably wish for more!
Very friendly staff
Friendly atmosphere, good room. No
staff bath room was cold breakfast very expensive
We only stayed for the night because of a wedding party. No
Location. Easy access to city centre and rail station TV is quite dated I thought. I expected a flat screen. Internet access is quite costly offering FOC is becomming more and more common these days. Maybe an English stuff but Coffee/tea making facilities in room is always a good idea I think
excellent staff and food
Very close to the Train station and quite. No
close to rail station. For the price we expect more
a wonderful hotel, very grand
nosy bathroom ventilator