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Stayed there with wife and infant for destination wedding, got a great price off a third party sure (much cheaper than the hotel website) but still got a huge room with patio directly out to the pool. I also saw the grotto bay (for a BBQ after the wedding) and would highly recommend paying a little extra to stay at rosewood. A bit pricy, but you get what you pay for...
The staff was very friendly My room was horrible. It didn't seem clean, needed painting, the shower was awful, water got all over
Everything. Staff, rooms, beach, location, price and view Beach bar closes too early.
Hi quality/ friendly/ green/ short taxi ride from airport/ beuatiful
We loved the scenic aspect, beautiful views. I absolutely loved being able to come out and sit in the lawn chairs and see Bermuda. We really liked how central it was to everything. We also loved the caves and plan to come back when it's warmer so we can swim in them! Wish we were told more about the all inclusive aspect of the resort. Had no idea until our last day there when we saw a sign telling us about it. Financially, it's not smart to stay there unless you are apart of the all inclusive package.
The room was confrontable and the staff were so nice. The quality of the food was mediocre for the price I paid.
the location, the littke jakussi, so quiet, the way it is all situated, the view from the room
proximity to beach nice cove. Lots to rent at dive shop boat, kayaks, snorkel gear, etc. Staff except for pool bar staff were very friendly. Food is lousy. Bar service at pool terrible waited 26 minutes for a drink at 2PM. Outdated...grounds dirty. outdoor seating DIRTY. Gave me wrong room key, walked in on another couple embarrassing. caves littered with garbage, towels, napkins, straws, empty beer bottles. Rooms outdated.
The staff were friendly and eager to see we enjoyed ourselves. The hotel beach on the bay is convenient, nice, and uncrowded. We used the bus pass to explore the island, and found people very helpful, and interested in providing a great tourist experience. The island people clearly want to earn our tourist business. Give them a try, they earned it.
The pool was enjoyable as were the natural cave attractions Food was mediocre, no room service, long walk from room to other ammenities, room was outdated, advertised free wifi but it never worked, no ice near room
Food was good. Wish they had more Caribbean food. Menus are more Americanized This time of year the high is like 68-70 so it got very cold some days and jacuzzi wasn't working
Less than 5 minutes from the airport. Staff extremely friendly and helpful. Room large, clean and comfortable with an excellent view of the bay. Food in restaurants were good. Not great but good enough. Bus stop a short walk down the drive. Scooter rental just outside the grounds. Bus passes gained access to all buses and ferries which will get one to any part of the islands easily. Bathroom was small. Grounds were well removed from Hamilton, the Dockyards and elsewhere. One needed to take 20 minute bus ride or the more expensive taxi to get anywhere.
We enjoyed the beautiful view and the waterfront location. Also, we were able to walk to the Crystal Caves, The Swizzle Inn and Baileys Ice Cream. Bus stop at entrance enabled us to traverse Bermuda with ease by bus and ferry. We did not take the all inclusive food plan because we were out all day and wanted to try different dining experiences. That worked out well.
hotel staff is great! very helpful. grounds are beautiful rooms are nice good location beach is great food is good, but over priced some restaurant staff could be improved. manners and attention to detail go along way in my opinion
The service was really amazing, the staff was extremely knowledgeable and very nice and accommodating.
I loved the staff--so genuine and professional. We were in a cottage with a lovely view. Who could ask for a better sunrise AND sunset. Our dinner was delicious, too. Breakfast was that wonderful, generous English buffet. Who has a croquet court anymore?
The friendly staff, gorgeous setting, and fresh and fabulous food were superb. We must especially compliment the staff at the amazing Breezes restaurant. Sebastian, Bhora, and John made us feel so welcome. And nowhere else on the island can you dine with your toes in the sand, waves a few feet from your table, under a canopy of stars. Fabulous!
on Elbow beach Outdated look , could have more emenities
Nice green spaces, lovely pool area and beautiful beach view. No room service after hours. Only one restaurant option which was limited and the room had no iron.
Coco Reef is an amazing place to stay. The rooms and views are exquisite, the staff is attentive and helpful, and the grounds and beaches are lovely. It is conveniently located 3 miles from Hamilton for nightlife, etc., and it's but a short ride (by scooter, etc.) from Horseshoe Bay Beach and other picturesque coves. In addition, the owner of the hotel can be found at the hotel, and takes great pride in his property. He also enjoys directing photo shoots of his guests :D I recommend this resort to anyone who wants the ultimate Bermuda experience.
Staff generally friendly; Manager not accommodating * Our room was unavailable on arrival even though we were a day late because of a Hurricane ... paid for the night we were not in the room and it was unavailable because the manager let others sleep in our room that night ... when I suggested that he should make some financial accommodation, the Manager was dismissive. * While their website pictures a beach, there was no beach in front of this property (rocks) * Rooms are outdated and show wear; sheets didn't fit; no bottled water provided; rooms too perfumed * When cleaning up the staff leave piles of garbage outside the rooms ... very unpleasant * Food was well below the quality of the Elbow Beach Resort ... salad was even served with a dead cockroach