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location near the Metro and good neighborhood. This was our second stay at the Carlyle and would go back again.
Loved it... Got a free room upgrade.... I would stay there again the next time I'm in DC
Nice room, great location, enjoyable breakfast priced right
very helpful staff parking --too few spaces
We heard a dog barking and were immediately moved to a lovely room. The concierge helped us try to get a taxi under very difficult circumstances.
Quiet and nice
We were close to all attractions and the staff was great!!!
I liked the quality presentation of authentic art deco style. N/A
they were so kind to us and our dogs-- super helpful!
Loved the style and the service. We just missed wine hour so they gave us a couple of beers instead. Room was great. Very comfy. Rooms were a bit small but not an issue at all!
Everything about the hotel was fantastic, the staff were very courteous and helpful and all made a point of knowing my 7 year old son's name. Not applicable.
The room was lovely, and the staff was courteous, helpful and efficient.
Very comfortable and pleasant stay . Excellent service and perfect location.
Location was great. Wonderful room. Two good restaurants with great staff but a bit expensive. All staff members were great! Fitness room was available even in this boutique setting. My son lost his stuffed animal while we were there and they left a new one in the room for him - it made him very happy (they later found his but let him keep the new one, "Freddie". Restaurant was too expensive, especially for breakfast. Fitness room was a bit small.
Outstanding service and courtesy were the hallmarks of our stay here. The room was immaculate and well cared for. The location was perfect for everything we wanted to see and do. The conceirge was outstanding in his helpfulness. No coffee maker in the room, yikes, missed that first, fast heart- starting cup.
friendly staff,premium location.
Friendly staff. Citrus water in lobby refreshing Great interior design/decor Location No free wi-fi
Updated, modern hotel. Very friendly and helpful staff. Great location for touring DC by foot. Restaurant food was so-so. Found places close by for all of our other meals.
the location the room facilities very expensive on weekdays.
Did not use facilities,,GREAT staff,, upgraded room...BEAUTIFUL None
good space in the suite; complimentary shoeshine no lotion in bathroom, and no newspapers delivered to room
The room, location and jazz brunch. heating throughout the room-bedroom gets extremely hot and heat does not transfer to the living room area. No thermastat exists in the living area for control of heat.
convenient location, nice neighbourhood, clean and spacious rooms. rather sloppy service at the M Street Bar & Grill
Very clean, comfortable, and modern. It is currently under construction in the hotel lobby, but it was never bothersome to us. We could not hear it even from the elevator! Great place to stay
the renovations are finished the location is good the price was still right the walls are thick and I've never heard my neighbors free breakfast isn't included anymore will the price start to rise as people discover this place?
fully equipped kitchen
Rooms were clean and comfortable Prices in the coffee shop downstairs were too high
Everything starting from staff, facility and location to restaurants as well as transportation.
The staff was freindly, my family enjoyed the restaurants around, felt safe, happy and it was the correct choice for me.
Good location, friendly staff, clean rooms ... To sum up a very good hotel.
Location and cleanliness
I liked everything. The room was modern, well appointed, with a comfortable bed, and spacious bath. The staff was as pleasant and helpful as any I have encountered in some time. The location is great! I ate in the restaurant once and I enjoyed my meal. I look forward to my next visit. The closet space in the room I had was limited and would probably be tight for two people. This is a very small fault in an otherwise very pleasant stay.
The people at the front desk, the concierges, the doormen, and the housekeeps were truly concerned about my comfort and seeing that I had the best possible time in Washington. Your concierges are extremely knowledgeable and took the time necessary to help me find stores and restaurants; making phone calls for me to get things done. My own family doesn't care for me that well! Cannot think of anything. Oh, there is one little thing, the front door to my room, number 302, sticks. I meant to inform the front desk, but it was so insignificant compared to everything else, that I forgot.
Staff was very friendly and the room was clean, comfortable, and dark at night. At check in my wife asked about a refrigerator since she is pumping and the young lady had one sent to the room. The refrigerator was broken. We were able to make due with ice from the hall.
The staff and service was first-rate and the location made walking easy to the various monuments and museums. Also the train station was in easy walking distance. I can honestly say that there was nothing bad about this trip...my wife and I had a wonderful time!
Very polite & accommodating There was 1 towel for 2 guests each day that required making a phone call for towels everyday. There was no blanket on the bed, just an abrasive comforter that was too hot. The room was never cool enough. We paid for a room with a view, but ended up with a room that looked at a wall.
The staff was very friendly and helpful. Miscommunication in the lounge regarding a wine selection, and subsequently being overcharged.
Location, excellent door men. No premium channels. Broken toilet that was "fixed" twice but I had to fix it myself a couple times. No water pressure. House keeping only left us with 1 towel. View of a brick building 6ft from my window. Bar staff were disruptive and joking loudly with doormen while people waited at the bar.
very comfortable bed and room Most of the staff was excellent but one person was not friendly and didn't make effort to upgrade the room since the door of the room they gave me was broken. A second person immediately changed the room for the better.
This guest did not leave comments about this hotel.
The staff was excellent. We were upgraded to a really beautiful room. They were very friendly, helpful, and professional.
Very comfortable, room layout was very well put together. I especially liked the half bathroom! I love modern interior design, which this hotel has; however, we have a 21 month baby and the sharp corners on tables and furniture pieces makes it a dangerous environment for a walking toddler
This guest did not leave comments about this hotel.
It was excellent clean and good amenities. They also upgraded to a suite upon arrival which was nice.
The front desk staff was the most amazing staff I have ever encountered in my travel experience. Hotel employee was friendly, funny, welcoming, and professional all at the same time. This hotel is in a very nice neighborhood that I highly recomm
Excellent customer service
Service. Decor. Location. Michelin star restaurant. no
Awesome service. 5-star service. Organic restaurant on-site.
The staff were extreamly helpful and went out of their way to make sure our stay was a very good expericance.
The staff was very friendly and knew our names quickly.
The staff are great and go out of their way to make your stay perfect. Meticulously clean.
very friendly staff and clean room with good linen.location is convenient room too small
- Facilities were great - Hotel rooms comfortable and spacious - Very nice Gym facilities - Front desk staff very welcoming and corporative - Room wasn't ready on time - Staff in lobby area; not so friendly - Corridors were very warm
Impeccable service and great location.
Staff far more "accessible", more communicative. Seemed also to be more folk around to help ... bellmen, etc. I can never remember how to run the thermostats ... I wish each room had an instruction card. Had to chuckle >>> When checking out, I noted to staff that the toilet might be clogged ... they gve me a comment card and suggested I mail the report of my jammed toilet in! I guess my comment lost something in its presentation, all wokred out oki.
I love "historic hotels" and this is a really nice one, with the upgrades that matter--excellent, comfortable beds, free internet, good location, helpful staff. You have to climb up stairs from the tiny lobby to the main floor. Is there wheel-chair access? I couldn't tell.
woman checking me in on 11/22 was great. very comfortable bed. great location.nice tv, internet hookup great, concierge very nice and helpful. unfortunately, i was not given the wake up call at 5 15 am like i requested.also, it was tricky to adjust the thermostat to desirable temperature.
People were nice, exellent location, free internet, complementary water / news paper/ gym/coffee/ very cozy coffee machine broke
The room was bright, clean and nicely decorated. The bed was very comfortable and the kitchenette was fantastic! Stocked with the best shortbread cookies! The double doors were unnecessary. Bathroom was a bit small.
Friendliness of the staff
coosiness the elevator is really outdated
Location, location, location. And nice employees. Garage charge for the rental car was bit pricey.
Classic feel. Excellent bathroom with up-to-date but classic style fixtures. A/C was noisy in my room. I used earplugs to sleep and it was fine after that.
Hotel was conveniently located and quiet generally. Since I only stayed for one night I did have time to form any strong opinions on the place. I thought the price was high but perhaps not given the address on Penn. Ave. The staff failed to inform me when room was available having arrived early in the morning.
Great location, walk to anywhere. Spacious room with separate kitchenette. Elegant and stylish. My wife enjoyed the makeup table in the room. Helpful staff. Noisy HVAC. Slow draining shower / tub with slippery bottom. Not enough outlets to power all our devices at once.
good facilities;helpful staff had to request tea/coffee maker and a refrigerator coffee/milk supplies not replenished daily
The location The price
good location, nice staff
The staff was great and the room was very nice. The breakfast was terrific much better than expected for $1.Ut was a overall great experenice.
It was a clean hotel with nice people. misleading when looking online, it looks bigger than it is. But it wasn't too bad. They do not have complimentary breakfast. It's over priced for what you get.
very helpful concierge. Decent location
It was so busy/ room service was 30 minutes later
Rooms needed to be dusted. Mini bar is electronic and not a refrigerator; DO NOT TOUCH or you will be charged.
My room was very nice and well maintained by the housekeeping staff. The front of house staff were also very cordial. Charging $12.95 per day for internet service is unreasonable, based on the room rate we were charged.
Comfortable beds and attentive front desk staff. Some inattention to housekeeping in a room with a Murphy bed.
Good location, helpful staff poor plumbing, below average food and very high cost of room service
very attentive staff and very positive feeling
The hotel is ideally located in that it is walking distance to the White House and the Washington Monument. The room was also nicely appointed and clean. The staff was very nice and responsive. Service was on par with a 5 star experience. We booked the premier room through Kayak. The room we were give. Was TINY - e.g. distance between dresser and the bed was probably less than 2 feet. If I were a solo traveler, this would not have been a problem. However, with a toddler, this became an immediate safety concern. We upgraded to a deluxe room.
Very little Terrible customer service
It's a great location. Near metro and plenty of great places to eat. Walls are paper thin. Had very noisy neighbors. Called staff but did not help.
Close to where I needed to be. Good amenities on site. Bed was comfortable, not luxurious, but fine for a night or two. Price was great, I assume marked down for slower holiday time while there was no business travel.
This hotel is an oasis within the city offering old fashioned values and quality service.
The hotel was quiet, the room furnishings were fresh and attractive, and I found the decor pleasing generally. The room overlooked the courtyard, which was also quiet. A good location too--we were able to walk to many of our destinations right from the hotel. Staff were friendly and very helpful. I needed a cab one rainy morning, and asked at the front desk if they could call for one. Instead, the bellman grabbed his umbrella and went out to the street, down to the nearest busy corner, and whistled up one for me. Above and beyond! Our room was small--would have been perfect for a single guest, but a little cramped for two. Just one bedside table, for example, with no room for a second. We would have liked a king bed, but one evidently wasn't available--again, perhaps a size issue. Last, half the wardrobe cabinet was taken up by a room safe and refrigerator pre-stocked with candy, soda, and alcohol, so there wasn't quite enough room for two people to hang our things. And yes, no iron or ironing board. We didn't try the meal facilities. We'd stay again--the pluses outweigh the minuses.
The hotel has been recently renovated, so everything was brand new. Note that only half of the hotel is the "historic" part, now the other half is new. That didn't bother me at all. There was a very nice, upscale feel to the whole place. The staff were wonderful - very nice and accommodating. I stayed one night and when I came into my room after being out, all of my lights weren't working - a breaker had blown. When I called the front desk, it was taken care of within 10 minutes by a very polite maintenance staffer. The location was just okay - I walked from the closest Metro (Mt Vernon/Convention Center), and found myself walking along a street with boarded up houses. I wasn't taking any shortcuts, this was one of the main streets by the hotel. This wasn't too much of a problem for me, as I used Lyft to get everywhere and didn't do much walking at all. But it is something to keep in mind if you are making a reservation here. The only other thing was that my bed was very firm. That's a total personal preference, but did interfere with my sleep
Spacious and comfortable. Visibly older and run-down in places.
Charming historic feel, convenient location but out of the big hotel loop. It felt more like staying in a neighborhood yet could easily get everywhere I wanted to by walking or metro. The staff was pleasant enough but I would have expected a small hotel to be a little more personal.
Small room. Dirty carpet. TV in a cabinet. Full size bed. Horrible stay
staff was courteous They accepted my reservation then gave away the room. Sent me to another hotel without rooms. A true nightmare in the middle of the night in DC
The location is convenient.
The hotel was absolutely stunning! The restaurant's service was great and the food was delicious.
The staff was friendly, location was convenient, rooms were very comfortable and nicely furnished.
Unique historic and charming hotel in great downtown location. Nice antique furnishings, nice dining are for breakfast. The room was small but clean and comfortable.
location and the size of the family room is perfect Bathroom of the room is too small ,rooms are too cold ,no place to get poor breakfast
Service was excellent They changed me an extra 200 dollars when I checked into the hotel, despite prepaying on Kayak
Location. Easy walk to many attractions as well as to my business destination.
The hotel in a very nice location and the room very comfort. they give to me Room No 403 we can't sleep because of the noise of the air-condations from out side. and the hotel staff are not frindly
The room is very spacious, clean and very well decorated. The bed is even more comfortable than Hilton! I enjoy my stay here. Definitely recommended!
A very business-like but friendly hotel. The staff were particularly helpful but not over the top. Boutique - but not small. Very convenient for the local convention centre without the overblown prices of the other "standard" business hotels. An excellent restaurant, conducive for business meetings. I will make this my regular stay for future annual conferences.
The hotel and the staff. Both warm inviting and beautiful!
Convenient location to my meeting. Staff is very courteous and helpful. Be sure to ask for a quiet room. The traffic on Mass. Ave. side can be heard even on the higher floors.
Excellent location. In-house restaurant for breakfast. Only one chair in a double room.
Location...Its a short walk from the Washington Mall. They dont have an AC.They have a heater and if you tell them your room is too hot, they asked us to open a window They gave a loud fan which made noise than cool the room. The room is tiny.The flush in the restroom was inefficient. There is no option to park your own car.The valet service is mandatory and is an additional 45$ per night. No inhome laundry service. We walked in from the rain soaking wet and they said they didnt have a dryer in house.
Pleasant helpful staff, superlative room, great location, overall would visit again
The staff were very friendly and helpful our room was at the front of the building and traffic at 5am was very loud.
CLEAN ROOMS AND COMFY BEDS, GREAT LOCATION
the hotel provided free wifi,was clean and comfortable and was in walking distance of all main attractions needed a little up dating
The hotel is within 4 blocks on the Mt Vernon/Convention Center Metro station. There's a CVS close by for forgotten items and it's on the way to the metro. There's a few places to grab a meal within a one block radius. The staff was very friendly and the room was clean. They have a business center with a printer for printing boarding passes or emails. The TV has a great selection of channels. The toilet was really low, hard for tall people with bad knees. The bed could have been a little more comfortable. The A/C blows on the bed if you don't adjust the levers. There's not enough light by the mirror for makeup, they need to have a movable mirror that you can take to the desk. Only one of the bedside lamps worked. One of the elevators was down, so it sometimes took a long time to get to the room.
I was given the suite as I booked two months ahead of the stay. It was really an experience to have the suite in such a vintage hotel
I arrived late in the evening and they gave me the most incredible, huge, presidential-style suite, with 5 rooms - maybe 1500 sq feet? I could not believe it. Probably sold out all the other cheaper rooms, but it was definitely the best room I've ever had. Unfortunately I only stayed for less than 12 hours, so didn't get to use it as much as I would have liked. Another thing I appreciated was that I got sick and couldn't make my first night reservation and had to cancel within the allotted 24 hr timeframe. But the Ritz Carlton did not charge me for that first night. They waived it. That was very helpful. Their service is 5 star. The only downside to this hotel is that I do not believe it is handicapped friendly. You cannot get from the lobby area to your room without going down stairs. Of course there are porters to carry your luggage, but I wonder if they have some way for people in wheelchairs to get to their rooms?
It is a well situated hotel with a very good restaurant
very comfortable room, very responsive staff, centrally located, quiet.
We like the great location and the friendly and helpful reception staff. Scott from engineering is very responsive and dedicated. The cleaning staff is one of the poorest we have encountered in our travels. Their attitude is surly and their work poor. On our cleaning last cleaning day, 30 July, dirty sheets were left all day in the general hallway just off the elevator and our room was not cleaned. It was cleaned Saturday by a resentful staffer, who did not replace towelling completely and we found out later, threw out or bags we were saving in the cabinet under the sink for our own trash and shopping.
location of the hotel on center of the capital. in the 9th floor on my suite there was very noise left , which have a big sound when arrive to the floor, so he wakeup me of my sleep, many times on every day of my 12th night.
terrace missing breakfast on Sunday
I liked the comfort and facilities particularly. We stayed in a two bedroom apartment and we were a group of 3 adults. The space was large and comfortable. The heating system was easy to manage and the kitchen area was better stocked with utensils/equipment than the place we stayed in NYC. I was particularly pleased to have a washing machine and dryer in the apartment. The staff were very welcoming and helpful with information. The location was also excellent - just a short walk from the White House and it was an easy walk to most museums etc. Our criticisms of AKA are minor. A "light breakfast" is available Monday to Friday. This is tailored to the American market. We would have found it more usuable if more cereal options and toast were provided.
I had a very comfortable and modern furnished 1 bedroom apartment. It included a complete, well equipped kitchen and also a washer and dryer--quite luxurious! The public hallways always had a cooking smell--not always pleasant. The smell did not penetrate into the rooms.
No maid service
Location - walkable to everything Requested several items - fix drain in tub, additional remote for TV and did not get them.
The accomodations were fabulous. Great fitness and business center. Courteous staff and location can't be beat when business at the Capitol. Little trouble communicating with maid.
An apartment feel in a hotel setting. Very comfortable and welcoming. Lots of space and facilities which made for a luxurious end to a 5 week travelling holiday. great position, quiet- 1 block from the white House and a short walk to the National Mall and close to Metrorail.