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Everything was great! Am upset that they put an $800 hold on my credit card when the room was only $300
Staff was very attentive and very friendly. Right next to Metro station that had a stop at Reagan Airport!
The gentleman at the front desk was very helpful and polite. There was a mix up with my parents reservation, and he too care of it. He also upgraded our room. The concierge was great with our kids, and gave them a free movie.
FRONT DESK LADY WHO WAS A COWBOY FAN MADE ARE STAY FUN WITH ALL HER ASSOCIATES BEING SO HELPFUL AND LOOKINg OUT FOR TWO SENIOR CITIZENS ! THANKS !
Staff accommodated our family's four bikes that we were traveling with. Hotel was upscale with nice amenities. I also loved the complimentary use of a washer and dryer. Great location.
Close To Monuments And Verizon Center
Cheap. No real benefits as a Marriott Rewards Platinum member. Nothing special about the facility. Lots of noise in the hallways at night.
Great location... Convenient to Metro and downtown Washington No negatives on this trip
Central location Clean rooms Value for money (I suppose) WiFi not free in rooms and expensive Restaurant average. We asked for a cappuccino and got coffee tasting line filtered coffee with normal milk with lots of froth on top.
Location was great, staff was great
The location and thier bed was comfortable. The AC . It was not cool enough. Need more tisue for tolet. Better reciption staff.
The price was quite reasonable and the location was convenient as well. The staff was friendly and helpful too. Also the room was nice and clean. First, the website says the amenities include parking. What it doesn't tell you is that it is valet parking at almost $50/day. Second, the website says the amenities include free wifi. What it doesn't tell you is that the wifi is only free if you connect to it down in the lobby. Otherwise, it is almost $13/day if you connect to it from your room. Overall, it wasn't a bad stay. I just wish the website was a little more detailed/honest with some of its information.
Great bed, nice, modern room. Amazing location. Our room had a view of a brick wall, very disappointing. The room service was very poor and very expensive. Travel channel fans, don't come here expecting an amazing sandwich, it is no longer available.
Great location also amazing views ,fun staff and lobby had nice vibe turns into social setting with a DJ When I arrived was able to get a room right away as requested but it didn't have a view . And had ask the guy that was checking me in if I had a view he says yes I do , I walk in to my room it was a room facing the inside I of the building no view very disappointing so went back down and young lady was able to get us a much nicer room very happy . During the evening they have DJ in the lobby so when out all day and came back you requested your room key in order to get in the hotel not happy about that
Location was great. Checkout was advertised as 3:00 PM, We were not able to check into our room until 5:00. When we did check-in we had already pre-paid for a Fabulous Room, but the staff member that was checking us in recommended we switch to a Spectacular Room since we had a young child. He said the Fabulous Room would be too loud due to the location of being on the top floor under the bar. We agreed to change rooms, but were only offered breakfast vouchers which we knew we wouldn't use. After we walked away my husband said he felt like the guy was a used car salesman and that we got played. We went back to the desk and dealt with another employee (Harry) and he switched us back to our original room and said that the room was not that loud.
Friendly staff. Comfortable beds. Nice modern decor. No in room coffee
Nice design/vibe Caveat this with the fact that I travel monthly for business and see a lot of hotels: 1. Mattress was sub-standard. Sat down on it and was like "uh oh." 2. Walls were thin. I could hear neighbors snoring and the exact words in their phone conversations...until midnight. 3. Room was small. The only place with enough room to do a push-up or sit-up is by the door.
nothing special at the hotel . it runs but nothing special to come back . np
Rooftop pool, baggage storage service, polite and efficient staff, central location
I was charged for breakfast although it was included in the cost the room
Really good value - clean freindly and a really good safe location. I would recommend as on a direct straight road to white house. Bar good and freindly atmosphere with varied clientele watching Tv.. I felt comfortable having a beer alone there as my daughter was out - I would not do this at home. Staff gave good advice and hailed cab for us etc. No-
I'm upset that I can not get a refund!! I had to cancel my reservation due to a flight cancelation.
staff friendliness and professionalism were great, especially night staff at reception. Found one of the staff at the gift store gave incorrect info regarding tour pick up times, but we got the correct info from the person who was there the next day.
The beds. The fitness room. It was soooooo hot and there was no way to adjust the temperature.
It was clean and looks nice from the outside They charge you for parking and they don't tell you. They tell you to come down for breakfast when you have to pay for breakfast after they say it's complementary.
Hotel staff was very helpful Location is a bit remote to all main sightseeings
the bathtub, room service was prompt
Location was okay underwhelmed by room, asked for one kings bed but got 2 small double beds. No late night dining.
manager was very helpful in resolving difference in price between booking.com price and price on arrival
The breakfast was good. All sights are in walking distance None
Location was great. It was walking distance from many main sites in Washington. A metro was near by but, we didn't need to use it. The area is filled with excellent restaurants to walk to and there is a Starbucks across the street. The staff is very helpful with planning anything. I love the comfy beds and pillows at the Embassy Suite Hotels!
room were comfortable, especially the bed. staff were very helpful with planning of tour. very impressed with the happy hour where drinks and nibbles were provided free of charge between 4 and 6 every evening
Location to the DC Conference Center; free breakfast Would have appreciated small half-half packets in room instead of powdered milk for coffee
Clean room, friendly staff, great location, everything you want from a hotel
Hotel location was between two metro stops serving different lines making it easy to navigate around the city. The breakfast and evening receptions were good. The room was well laid out and made it comfortable for three adults to coexist. Due to the popularity of the evening manager's reception the room where the event is held could be larger.
Very well received and nice and clean facilities. We've enjoyed our stay. The manager's reception was a +and the inlcuded breakfast had everything we needed to start the day on a good note.
Price, location, 2 rooms for children, swimming pool, breakfast included, happy hour for parents, great city location
Centrally located. Lovely staff. They had free happy hour every night! In DC, that is nothing to sniff at. Continental breakfast had everything under the sun. The room was clean and comfy, but it was a wi-fi dead zone. You had to pay $10 a day for wifi, and my cell phone signal only worked when I was in the bedroom next to the window (we had a king suite on the 11th floor). The walls were that thick, I suppose? There's nothing that says cheap more than making guests pay for wi-fi at a $230/night hotel.
This Embassy Suites hotel has a great DC location. We have stayed here three separate times, stopping here on our DC trips. It is easy to walk from here to many of the central DC sites you want to see. It has a good family feel with a family cocktail hour that my kids love to participate in. They have a great room set up with games and snacks for families with small kids, and a separate cocktail room for adults not families with older kids. Breakfast is great...huge diversity of options, relatively fast for the volume, and my "picky kids" are happy and full by the time we walk away. The hotel rooms are worn down. The bathrooms are fifteen years past needing updating. The pool is too small, over chlorinated, and depressing. The cocktail hour is chaotic, understaffed and the snacks can not keep up with the crowd. (I get that it is free, but you have to keep up or just not offer it).
I enjoyed both a convenient location and hotel facilities, especially the indoor swimming pool gave me a remedy for jet lag. What we could see from the windows was only the wall of the next building. I agreed with this stuation because I chose this hotel by the location, otherwise I would have stayed in the suburbs.
Great room layout comfortable bed and fun happy hour for kids. Knowledgeable and friendly staff, good and convenient breakfast. When staff knows a family booked a room they should give multiple shampoos and conditioners before we have to ask bc we found ourselves without enough. Glasses (drinking) were not replaced daily.
Very modern and clean facilities. The staff. Location
i found a real good offer - 92 dollars a day for a double room
My wife and I prefer boutique hotels, with heavy emphasis on set and setting. this place creates an environment that transports you from the norm of your life to the fantastical. Highly recommend this hotel! Was very romantic, upgrade to a king studio as we did, or better. Such a magical place! The only comment I would have is to park you car directly across the street from the hotel where the parking is around $20 a day instead of teh hotels $38 dollar valet service.
Hip Decor, clean, comfortable.
The hotel was very central to points of interest (for me) ie historical sites, shopping, gay neighborhood. All within walking distance. Fantastically clean. No negatives
Decor and bed. As is usually the case in the USA, most staff less than fully competent.
Sufficient for a stay over night.
great room, location, cleanliness no hot shower
Very nice hotel, good location, staff very helpful.
Great hotel very poor housekeeping Our room was not cleaned after requesting twice Room was not cleaned till after 8:00pm. At time of check out Valet pulled up our car and it was badly damaged. At time of payment I was charged for parking $35.00 each day After I complained about damage to car I wasn't charged for parking. I paid my bill over $500.00 I asked to see manager and complained about room not being cleaned until after 8
The very friendly staff. They all went out of their way to give directions, advise on transport, restaurants, supermarkets, banks and also reservedt a king room for when it became available as my wife and I were in a twin queen room due to a late booking. The first room we were allocated had limited kitchen utensils - no sharp knives, no bottle opener etc
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Location and staff were great. Had 1 bedroom suite - great amount of space for a city hotel. The sleeper couch cushions are a little tired and there were crumbs underneath the cushions.
The staff was amazing!! So friendly, warm and welcoming.
This hotel is located between the tourism district and Georgetown, making it easy to walk to both. It is also easy to access public transportation for longer trips. It is clean and comfortable and the staff were very friendly and helpful. One of the elevators was out of service, making for a long wait every time you needed to go up and down.
Friendly service and amenities. None
Very well located,good price. would have been helpful if the hotel had a concierge
Location Staff 1. The room needed work and updating - bathroom door didn't close, toilet had trouble flushing, stains in the carpet and a mild dew smell. 2. Housekeeping didn't come until called after 4:00 pm!
Everything. This place is perfect. It is easily accessible entering DC. The rooms are huge with great workspace. The bed was the most comfortable I've ever slept in. And the staff were truly fantastic. This will be my go-to hotel in DC. Nothing. It was great.
It's a nice hotel, but the windows had blinds only and no curtains -- so it was bright as could be inside the room at 6:30 am. A good sleep experience is important in a hotel, and that wasn't possible here. Everything else was good.
Cool decor. Spacious suite. Fridge and microwave. Some of the desk folks were helpful. Nice public spaces. Hop-on hop-off bus picked up two blocks from the hotel. Near Georgetown, a more laid-back part of DC than near the center. First-floor room close to street. The WORST was the dirty silverware/china they gave us. Also, a security guard talking to the desk clerk at 2 in the morning woke us up.
I love the the original amenities in the mini bar. At the beginning we didn´t really know what to expect from the whole place due to the whole decoration being so rare and original, but we ended up enjoying it...the atmosphere is a lot of fun. There was no lotion available in the toiletries. The room service hours were kind of limited. There were some really nice people in the staff but some others looked a little annoyed and just too eager to go home.
the decor was very interesting, the staff was very helpful and even went so far as to look up metro delays for us as we sat in horrible traffic. there was a dirty washcloth in the bathtub when we checked in and there was no vending available that i could locate.
I enjoyed the atmosphere. It was definately more social and less like other hotels. It was a great experience.
Very nice hotel and attentive staff. Made us feel very welcome and the decor was very nice. Free champagne at night was a nice touch! Had a room we could keep our bikes in which was nice. No coffee in room, no real desk to work on were my only gripes. Nice big flat screen but no HD TV was a bit of a disappointment (although have been in other hotels with same set up). Not a big deal, though, locale was nice and overall we thoroughly enjoyed our stay.
Great hotel. Good position. Good staff. Perfect.
Good furnishings No parking
I love that this hotel is in a quiet residential area but just a few minutes walk from so much! The staff were pleasant even though they were completely swamped- Sunday check out time. If I ever need to come to Logan Circle again I'd absolutely use this hotel. The TV is huge. The shower has excellent pressure and the bathroom is overall beautiful. Completely enjoyed my stay here.
I had a big room with a big bed, enjoyed watching TV from the sofa.Overall, I enjoyed the room. Do not serve free breakfast
Everyone was incredibly friendly. The service was just out of this world.
Nice area, rooftop is nice, awesome beds. Bathroom door did not shut.
The King Junior Suite was really large and very comfortable for the few days we stayed there. The front desk staff were very knowledgable of the area and very efficient with check in/check out. The bathroom amenities were great and you could get anything else you might have forgotten from the front desk. They also had complimentary wine from 5pm-6pm! The location was also really fantastic in which you were about a mile away from most of the sites so it is a quick walk or Uber. The rooftop patio is also incredible! I highly recommend this hotel!
Really liked how clean the entire hotel was, the rooms were amazing! I asked one of the staff members if all the rooms were like that because I had read some reviews that said the hotel was a little out dated. That was definitely one of my concerns when booking the rooms, thankfully I was put on the floor that was fully remodeled. He proceeded to tell me that the entire hotel was gonna be remodeled. This is great news because I booked 3 rooms for my friends and I. We had nothing bad to say about the rooms! Clean white sheets, with working air in every room and not to mention the bathrooms! AWESOME! Clean and remodeled as well! Which is something that makes me really happy because I'm big on bathrooms being clean when I stay at a hotel! I had a huge cake that needed to be stored and the staff also took care of that with no problem! If you are looking for a long stay or even short stay in Washington DC this is your place! I have nothing bad to say about the place! I will for sure be recommending this hotel and will be coming back for sure! Thank you Holiday Inn! The parking was 37 dollars a night for one car. It wasn't really an issue to me though since I parked right on the sidewalk the hotel was on! It was free after 6:30 p.m. Saturday night. I'm pretty sure Sunday is free I wanna say until 5 p.m. We left around 1:00 p.m. Sunday morning and didn't have any trouble with parking tickets! It says it on the meter just can't remember! Again not a big fall back but something to be aware of 37 per night per car!
Friendly, helpful staff.
Great proximity to the national mall
Location, staff, facilities Noise reduction in the room. You can hear activities in hallway and in the other room. Aldo you can hear the train but I knew that and it is not possible solve for the hotel
Great location , close to metro , musiems , the national mall Parking was not included cost an extra $37
I enjoyed my quiet room, which was impressive given how close we were to train tracks. I thought that the gym could use a facelift. Parking was not included, I paid $20 for 7 hrs., but the rate is $37/24hr. Thermostat was a little inconsistent.
The hotel and staff were nice and excellent in that order. Two negatives... Biking with other than the hotel does not give the hotel recourse for problems. AC did not stay on all the time when it was set as such on thermostat. Hotel could not give any refunds or comps. Also it was quite obvious that a couple of women in the restaurant/bar were of dubious occupation and I heard one guy tell one of them "I can tell you whatever the "F" I want. Took away from the family atmosphere add this took place in the lobby area.
Location was good Concierge desk did not know hours of museums. Hotel is a block away from Air and Space. Pool and fitness center, not communicated until we got there. Could not use rooftop to survey area and plan trip.
Everything! this is a beautiful affordable facility $40 for parking
Great location. Very close to the national mall. Room was comfortable. Pool area was much nicer then I was expecting. restaurant and bar were not that great. Only near by food options were a McDonalds and some food trucks.
The location was great. Movies could not be rented on the TV. Wifi was spotty.
It's in a good location just north of the heart of Washington DC. I was in town for 6 nights for a SHRM conference and this hotel was very disappointing. Why is it that more expensive hotels charge extra for wifi while it's free at lower-end hotels? An extra $15/day for wifi. Ridiculous! They were a little stingy with the towels--I only had 2 bath towels in my room. Most hotels provide 3 as standard. The bathroom was small and laid out oddly. The toilet was against the same wall as the bathroom door, facing the sink, and was very close, so getting up was a little awkward. The shower didn't have a door so a lot of water ended up on the floor. I reserved a king bed but the bed I got was no bigger than a queen. I had to ask to be moved to a room with a king bed. The staff was neither friendly nor accommodating. The published breakfast hours were up to 10:30 but when I tried to enter the restaurant a little after 10:00 am the staff said they were closed until lunch. The examples of their borderline-rudeness are too numerous to list, but very few on staff were friendly. Oddly enough the exception seemed to be the housekeeping staff.
Excellent location: within walking distance of Metro stops &, even better for me, across the street from a Bike Share station. Staff were polite, helpful, and professional. Worth every cent I spent. Happy medium between really expensive places right next to the monuments and less expensive places that were farther away. The room was smaller than I expected but adequate for my needs.
This site says it has free parking which is not true it was ok but wouldn't stay there again breakfast is 16 dollars for cereal and muffins internet is also expensive
I used to work near Scott Circle so this was convenient for me to go visit friends. No choice as to heat or a/c in the room...which is a nightmare during in-between seasons. My room was too warm and there was nothing I could do about it. Ugh. Also, $41 for valet parking is nothing short of highway robbery. Finally, female front desk clerk needs to add "smiling" to her repertoire.
The staff was very friendly. The price was fairly cheap for the location. The wifi didn't work and charged $12/day. Heat and lights didn't work. Bed bugs. Expensive parking.
It was comfortable and walking distance to resteraunts and attractions
I like the location, the staff was polite, etc. The bathroom floor was dirty. The floor needs cleaning. Requested a small refrigerator and the next day my food was no good. Chemicals in the fridge. The wifi didn't work, however, the price was waived and I was able to go to the T room to do urgent work.
Unfortunately we had to cancel our reservation due to heavy rain, traffic, wind,etc on the route. The manager did agree to refund part of our money. We were disappointed that we weren't able to make the trip.
Well located Dirty Low level maintenance most of the staff is not caring
Amazing breakfast. (We got free breakfast vouchers when we booked our room). Comfy bed. Convenient central location. Asked for a fridge, never got one. Had to have the shower repaired because it wouldn't get hot. TV had really bad reception and very few channels.
It was a quick stay but it was great. The staff was super friendly and extremely helpful. The room was clean and comfortable. The only thing I wish this hotel had was free wifi.
Very nice hotel. Lobby was well designed and appealing. Room was spacious and welcoming No major dislikes.
Good location Several smokers on our floor.
Near perfect stay Everything very pricey, but not out of line with the area.
Great location. Very clean room and bathroom. Great ambiance in the area. The air conditioner in the room would keep automatically changing to the heater setting.
Facility was quiet, clean and showed a high level of attention to detail. Concierge was very helpful for dinner recommendations and provided a perfect location that was not readily found via standard web based search. Gym staff was inattentive and actually were playing 2 types of music very loudly at the same time!
Very nice, large, clean rooms. Under construction. Gets noisy well before 8am says it's in Georgetown but really it's east of it. Not a lot walking distance
Overall, a nice hotel and had a good stay. I especially enjoyed the gym, which was the best hotel gym I've ever tried - had a lifting platform, power racks, and dumbbells going up to 120 lbs. My only complaint would be the daily parking fee, nearly $50 a day. Nearby garages seemed to be charging $20-$25 a day.
Extremely impressed by staff, facilities, comfort, cleanliness and overall level of quality.
Decent room, nice lobby, comfortable bed slow, to non-existent service in the lobby lounge, room wasnt ready until after 4PM. Rooms are smaller in size, and bathroom is not of the caliber of a 5 star hotel
Overall hotel was in great condition and price was right. Wireless charge of like $15 is ridiculous in this day and age.
From the staff to the amenities, enjoyed the room, restaurant and proximity in DC. WiFi in room should be free and food pricey.
Clean, rooms updated Rooms a bit on the small side
Location, staff were great At $200/night I could have had a true 4 star
Clean room, big bed, hot shower, fast enough internet. Located near plenty of restaurants and pubs. Convenient to Metro. $22 for breakfast, which in NOT included with the room?! Luckily, Bagels Etc is a short walk away. Coffee machine in room was nice, but staff left just two creamers each day.
There was food crumbs underneath the bed when we got there
Bell staff and front desk staff at check in were very helpful. Also housekeeping staff was quite nice. Check out staff not very friendly
Friendly staff, accommodating, awesome location No pool
I RESERVED 5 ROOMS BUT WHEN I CALLED TO ASSIGN NAMES TO THE ROOMS, I WAS SUBJECTED TO A PISSING CONTEST BETWEEN THE FRONT DESK AND RESERVATION DEPARTMENT. iT WAS SUPPOSED TO BE RESOLVED, BUT ON ARRIVASL IT WAS NOT. iT CONTINUED DOWN HILL AT THE FRONT DESK. NEVER AGAIN...
Baggage holding after checkout. Plenty of towels. Limited to 30min free wifi in lobby. Hours of bar.
Location is good and central. Price was o.k.-ish. Doormen friendly. front desk staff was either not friendly (one person) or not very competent (second person). Bathroom was not cleaned well on arrival and cleaning person wasn't friendly, either. Won't stay here again.
very close to visit places. very neat and customer service was very good. I would recommend this hotel to my friends
Broken towel rack in the bathroom
Quiet room. Shower worked. First room not clean (pubic hair in tub, stuck to used soap). Changed room. Got a sarcastic apology. Next day, coffee maker in room didn't work. Asked for a new one. Instead, they sent a repair guy ("did you put water in it?" -really!?). Took 45 mins to finally get coffee & hit the gym brfore AM meeting. And what a dump of a gym. One of two treadmills broken, eqipment from 1980. Oh. And $10 for in-room wifi? Why would a business traveler stay at this place? I won't do so again.
Central location and near Union Station.
Valet and door staff were terrific, as was check-out staff. Rooms were clean, comfortable and well-appointed. The location was perfect for our activities in the city, close to the Metro and the Capitol. Price was very reasonable, Overall it was an excellent value. Registration person never bothered to look up during the transaction, even when we first approached the desk - she just sensed we were there and launched into her questions. Repeated the mistake when we returned with the valet ticket to stamp.
Most convenient location. A short walk from Union Station where our bus dropped us. A short walk to the memorials and the mall. The lobby was huge and welcoming, though some of the couches were a bit worn and needs to be replaced. The rooms were clean, beds comfortable, and there was a Keurig coffee maker in our room! The bathroom was very spacious and the showers were awesome. A safe would have been helpful to store passports, money and small electronics instead of lugging everything around while touring. A small refrigerator would have been a good enity to have. My 5 yr old grandson had milk and snacks that needed c
Comfy bed. Spacious room. Service by all working there was awesome!!
Size of room. Run down.
Comfortable beds, lots of space in the rooms, and fantastic location. The facilities could use some updating - the carpet in the room was quite old, as was the paint on the walls.
Great service from the front desk, Ross was fantastic. Large room, extremely comfortable bed.
Size of room was great. Walkable to the Tidal Basin/DC monuments/White House and to Dupont Circle area. I booked through an outside travel company and had to call to have a charge reversed.
Mini suite with separate kitchen, living room, bedroom. Convenient location. Bed was too soft. Clock radio was difficult tp [rpgram.
The rooms were spacious with a small kitchenette!
Great service with nice accommodations close to attractions.
Roomy Got no sleep with all the sirens; needs updating--dirty curtains and rugs--yuck!
We liked the location and the space in the room. Our room had a full kitchen and someone cooked hamburgers. Every time we opened the door, we were hit with the smell of cooked hamburger. The staff came up with Fabreeze, but it didn't really help. The room could use an upgrade and there was no ventilation in the bathroom, nor were there any chairs on the balcony.
The room was a decent size. I liked that it had a balcony. I liked that it had a bathtub and shower. I was allergic to something on the bed. I found that the bed was very uncomfortable. The room was very noisy so if you cann't sleep with noise, then skip this place. I was on the top floor and every horn blow and sirens are very loud and very often. Construction was also very noisy at 6AM. The circle has a lot within walking distance, but there wasn't a good selection of food places adjacent to the hotel. I think parking was absurd at $40 a night, especially when you give them your ticket and they forget to get your car....and when you finally get it back you have a nice dent on the door. It's like a hotel trying to be fancy but it's not fancy enough for the cost. I would say find something better.
This hotel, in an excellent location is a bit "long in the tooth" as the Brits would say.. but aside from the 1/4 mile walk to my room, the staff was great and they had a nice hospitality bar in the main lobby. Getting your bag up a flight of stairs w/o a ramp is something that they should work on .. esp when no valet staff is around to help. About as convenient as the NY Subway.
Great Hotel. My wife and I stayed here for valentines/anniversary. We were very pleased with the service from start to finish. We got the King Room with the vaulted ceilings and was everything we expected and more. Wow! those robes are nice and after not going ahead and buying one the spot I finally just broke down and ordered it. Staff at the front desk were very courteous and helpful and that extra touch of remembering that I had called earlier to inform them that we would not check in until after dinner was nice. (Hey I know its in the computer but its nice to hear the words). We will definitely return again.
I loved my stay at the Kimpton Hotel Monaco. Our room was on a quit floor, spacious with high ceilings, a seating area, and a fully stocked minibar. The hotel is centrally located so easy to walk to nearby restaurants and museums. The pillows were not fluffy, more flat leaving my neck sore the next morning.
Great location if spending time along the National Mall. It's only a few blocks down. The hotel is gorgeous and the staff very kind and helpful. The in-hotel restaurant Poste is very good as well (get the Lamb Burger!). Overall, my wife and I had a great time there. Like most hotels ... the pillows. The mattress itself was great, but the pillows were small and squished down to near nothing.
Friendly staff who helped with relocation to a room on a different floor than initially indicated and provided forgotten toiletries in the morning. This hotel is in a neat building and in a great location. The weather, but you can't control that.
The staff, lobby, bar were very good and comfortable. The resturant was average. The room was small since the building was converted to a hotel from the post office. I stay with the Kimpton chain all the time. The room was very small for 2 people and 2 21 inch suitcases. However, it was functional. I rete the hotel 3.5 starts.
Beautiful room in historical building within short walk to all major museums, White House, and the Mall. Gold fish provided by the hotel (you have to ask for it) kept us company and made us feel at home. Complimentary bottle of champagne for my birthday was unexpected and wonderfully rounded up absolutely unique experience.
Friendly staff Bathroom was a little small
Location was great. Staff friendly and helpful. Very Clean. Nice breakfast included. Rooms didn't have adequate plugs. Bathrooms cramped and door didn't close, so no privacy if traveling with anyone.
Capitol hill hotel is a great place to stay if you are touring DC. Very close to a metro stop, and only about a 20 minute walk to the mall. Great food on Pennsylvania Ave just minutes away also. Well maintained, the staff were helpful and professional. The only inconvenience I had while staying is there was only one ice machine on the ground floor. Other than that, it was great.
The hotel is located just steps from the Capitol and Library of Congress, and the Capitol South Metro stop. It was a great location, with a good selection of restaurants and cafes within a couple blocks. The hotel provides a great breakfast spread in a building adjacent to the main building, so be aware that you may have to walk a bit to get to breakfast in the morning if you are staying in the main building. Food included: oatmeal, scrambled eggs, sausage, bread/bagels/muffins, fruit (apples/bananas), coffee, tea, and a selection of juices. While I never took part, the hotel also offers a wine hour from 5-6pm in the main building. They also provide free 24-hour tea/coffee/hot chocolate and a selection of sundries in the main building. The bathroom in the Junior Suite was rather small and did not have a window that opened, so it did get a bit stuffy after a hot shower. The television generally worked, but some of the channels would go out every now and then. Wifi required you to log in multiple times a day, which was frustrating.
I love the location, free breakfast and most importantly the service.
I first chose the Capitol Hill Hotel for its location. I was one block from not only the metro station, but also the Capitol Legislative Office Buildings. This hotel more than met my expectations. The staff was very friendly and accomidating. My room did not feel like a standard hotel room. It was set up as a small studio apartment which made me feel much more at home. Everything was modern and beautiful. I will definitly be staying here for all of my business trips to Capitol Hill.
We liked the clean decor and the layout of the room. Breakfast was outstanding. I can't think of anything that we didn't like.
Large room, comfy bed, friendly and accomodating staff-they let us check out late, valet parking until 6 pm the next day even if you check out that day, breakfast was good though the room is crowded so get there early or be prepared to grab something quick small bathroom
Breakfast, gym, and location
The location was perfect, one block away from the train station and right down the street from restaurants. The staff was very friendly and accommodating, making sure our every need was taken care of. Great hotel. nothing
Absolutely nothing- we showed up and they had a list of 12-15 people who had reservations that they were not going to honor and we were on that list. Everything about that hotel was a nightmare- my family showed up and they told us they weren't going to honor our reservation and there was nothing we could do about it. Appalling. There was a long list of people's names on the list of people who weren't going to get rooms. No attempt was made to contact us ahead of time, no effort on their part. It was an absolutely horrible experience.
Spacious suite, kitchen, price Cleanliness of kitchen
Large, quiet room with lots of light from big window. We slept well. Surprisingly good breakfast with yoghurts, fruit, fruitsalad, pastries, toast, good coffee. Kitchen is old and brown, but clean. Fridge a bit noisy.
It is a quite ok hotel with large and comfortable rooms at an excellet location Breakfast is simple and not particularly good.
Perefct location, complementary breakfast, big siot and the possibility to leave the car in the garage the whole day even if I had checked out from the room
Great location. Good breakfast, free hot drinks. Very noisy room, next to tow busy roads. Good job we had earplugs.
Nice room . clean room. best location in georgetown. parking fees, staff
the hotel was less than 3 blocks from where I was working - I could leave my car in the garage and not have to pay for parking on top of what I was paying at the hotel the hotel is a bit dated. The bathrooms need some help. My shower door stuck, the toilet needed to be tightened - it was wobbly. The controls for the HVAC need to be updated.
Staff was courteous & helpful, hotel as clean and had all the amenities necessary for our trip - one of the best features was the location I was in a non smoking room - the hall & room had an odd (but not unpleasant) odor.
Location in Georgetown and proximity to Metro, size of rooms, easy and free access to internet both through wi-fi and business centre, general professional approach by staff. N/A
This hotel was convenient to every location where I had business.
Nice room, liked the yoga mat in the room, great location literally minutes from Union Station, and very close to Capitol Hill, museums etc. When I checked in, the staff was very unfriendly. Seriously unfriendly. There was also a problem with the kimpton rewards. I signed up several days before the visit, and got an email that I was accepted, but the hotel had no record of this. I was able to login to the wifi with the email address I used with the kimpton rewards, but the hotel could not find it. It seems that they didn't want to accept it, even though they advertise it on their website and in the room.
The Hotel Madera was perfectly located for walking as well as catching the Dupont Circle Metro stop. Lots of nearby shops and restaurants. Rooms were clean and spacious. The entire hotel staff was friendly, helpful, and accommodating.
Staff was very friendly. Beautiful atmosphere. Comfortable beds. Balcony door was broken, and no one came to see it despite my attempts to have it fixed. Very unsafe and unprofessional.
The cleanliness and comfortable atmosphere. Relatively small lobby when compared to other Westin's.
location, however many other hotels in the area. Very comfortable bed. Large Bathroom. Small room. But overpriced.
Friendliness of the staff. The room was very nice for the price. Overall we were very pleased with our overall experience at the Westin and would definitely stay there again or recommend it to other travelers. The breakfast buffet should have included stock in the hotel for the price charged. The price was way too high. We had dinner in the hotel also and the price was quite reasonable and the food very good; which is part of the reason we were so shocked when our breakfast buffets cost nearly as much as our dinner the night before.
As of Aug 31, the lobby was undergoing renovations. I didn't know that prior to my arrival. Not a big deal, my room was perfect. Just a heads up for future goers. Valet parking was $45/day, but you can come and go as you please. They do have self parking that's a bit cheaper. Pick your poison.
I loved the location Renovations starting at 8am (ie- removing tile from the room above us). We did not have working water for over 12 hours!!! Our final bill had a $500 charge for our last night's stay.
Our room was nicely appointed and well designed.The staff, although limited in numbers, were very nice and accomodating. We were happy to have a quiet room, as requested, with a super comfortable bed with beautiful linens. I wish every hotel experience was this great! I have to mention the perfect location for sightseeing, walking and shopping.
wonderful hotel, nice room with a beautiful bathroom. walking distance to lincoln memorial etc pary at the square below was kinda noisy
The staff of the hotel is excellent.
Responsiveness of the staff Attempt to park in such a small area
Signed up for a 3 person hotel room - was changed an extra $20 for a double bed attached to a dolly so that we all had a place to sleep....I guess the room can fit three but not the beds...beware. The concierge asked "will all three of you be sleeping in the king size bed?" I said "No, of course not. I signed up for a 3 person room..." anyway lost $20....
Very close to Georgetown. Also the bed was very comfortable!
Central location to shops and restuarants. No real negatives.