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Having a room with a floor above, in the older part of the hotel, gave rise to loud creaking floorboards
It has character, is warm and comforting with nice fire and lounges unlike many hotels used for business. The restaurant is very good with fantastic food. Eating late. Both times we have stayed we have not been able to eat before 9pm. This time we requested 8pm, were told 8.30 but not sat down until 9 - getting our starters at 9.30.
The location of hotel. The interal decor - the hotel has a comforting, homely feel to it. The hotel is beginning a programme of refurbishment which means that the decor will be to an even higher standard. The food was excellent - the best we've ever eaten at the Black Swan. The quality of the Black Swan never disappoints us. We have booked the hotel for weekend breaks over a period of twenty years and each time we feel it just gets better.
It is just a Great hotel. The most complete, staff, service, food, location. We both loved it and will be going back.
Beds turned down, towels?teasmaid refreshed, linen tablecloths/napkins, breakfast served at table Recepetion was adequate, no great welcome or indifferent during stay. Chap on duty on checkout good. Overcharged £40 on rate quoted but have refunded since we came home. Was a hotel manager should be meeting people but did not happen
Frendliness of hotel staff & hotel character
Very quiet and relaxing fodd was very expensive.
The Hotel is in a pleasant area. Within the Hotel itself the food was good and the accomodation was reasonable. The public areas are in need of refurbishment and have certainly deteriorated since we were last there. Whilst the food was good one had the impression that certain guests were given preferential treatment, this is totally unacceptable and all guest should be treated in a like manner
It was very comfortable and the dinner was excellent. We had to ask for fresh cooked breakfast as otherwise we got food that had obviously been kept under a warmer and dried up
Nice hotel in a very nice town.excellent location and a large,pleasant room. no
Clean & comfortable room good facilities very obliging owners keen to make sure everthing was what needed. Check in not obvious, difficult to spot when you are travel weary 5ft 2in tall & the bar is full on a friday night! Better signs would be helpful.
central position price
Reasonably comfortable and had everything needed. Access to rooms outside; slight damp smell. My son in Room 16 unable to get hot water.
Small and quaint, peaceful and relaxed. Good food and good beer.
Friendly and efficient staff. The hotel provided exactly what it said it would provide; no aditional charges
Lovely location in the market square. Friendly and helpful staff.Chilly bathroom. Imaginative evening menu poorly executed. Cheap and poor quality breakfast ingredients. Good wine menu.
We very much enjoyed our stay because of the congenial atmosphere, welcoming staff, the quality of service and the ideal location for us.
We liked the cottage feeling and it was welcoming Nothing to dislike
Management were polite and courteous. Some of the furnishings could be updated.
Comfortable room, lovely setting and excellent food. Very peaceful location.
Very comfortable, food excellent, pleasant reception and staff very attentive. I highly recommend this place to others. Some of lights in room did not work .
The food was interesting, good and well-presented. Staff in general were pleasant and helpful. The owners did not live on the premises. Assistance was not always easily avauilable.
The Location primarily. The friendliness of the staff and management. The food!! Our room was located above the bar area and a little noisy until closing time, but this did not spoil our overall enjoyment.
the location, the food, the clean rooms. not having a lounge, more light snacks on menu,vegeterian options,better tvs in room.
Pretty much everything. Excellent accommodation, terrific service and beautiful food in an idyllic setting. Booked in again straight away for May The tv didn't have a working remote control and the emergency exit signage in the room was too bright when trying to sleep. The former is minor and the latter is compulsory for health and safey reasons so can't be helped
Friendly welcome, good dinner, comfortable beds. Thoroughly pleasant atmosphere all round. Beautiful location. Curtains in room not too effective - poorish exclusion of light. Radiator perhaps too efficient! My wife commented that the dressing table was rather cluttered.
The location in the countryside and close to Helmsley is good and the drive to the hotel is scenic. From our experience of staying in similar priced hotels in the same region, this hotel is over-priced for the size of the room, even though the owners do everything possible to provide a friendly service and extras such as Sherry and bottled water in the rooms. This is more like a gasto pub with well presented guest rooms and the views were mainly on-route rather than through the windows.
The rooms were very comfortable with excellent showers. The complimentary touches in the room made you feel special and cared for. The staff were extremely helpful and went the extra mile to ensure our needs were catered for. The food was excellent.
A very pleasant country Inn. Nice people and clearly well run. Accommodation is not in the main hotel but in a converted barn / garage about 100 yards away.The room was very small - door to the bathroon could not open fully as it banged against the wasbasin
The friendliness of the Staff and the attention to detail was excellent. There did not appear to be anything which would have been too much trouble and the rooms were of a high standard. An enjoyable experience! N/A
Fantastic Hotel. Staff were friendly and efficient. The rooms were lovely - very comfortable and stylish. The food was excellent. The attention to detail throughout the hotel was brilliant.
Lovely hotel , lovely rooms , food was delicious . Spa excellent & staff service could not be faulted. None
Warm staff, clean rooms, good interior and service, excellent food. Good bathroom interiors and spa.
Excellent food, friendly staff, good atmosphere, lovely bathroom, nice new spa our daughter's room (booked at short notice, upgraded to a suite) was lovely and overlooked the pool and spa None really our room (booked at short notice, upgraded to a suite)was lovely inside but overlooked the car park
The hotel staff were all very pleasant and attentive with a good knowledge of waht was happening in the hotel Nothing to worry about
Excellent, attentive service
Extremely comfortable with pleasant and helpful staff
All very nice Bathroom could have been cleaner, basin and toilet rim.
Pleasant, very helpful staff. Excellent breakfast with a good choice of food. Soiled duvet cover on bed. Used crisp bag left in drawer.
Friendly atmosphere, pleasant helpful staff and good food.
The staff were very helpful and friendly. The food was good value for money in the evenings . It is a popular local venue and has a good local reputation. There was a limited choice for breakfast eg only orange juice and no other fruit juice was offered and no yoghurt. The portions for all meals was so generous that the hotel must have considerable wastage.
Great location in the centre of Helmsley. Very spacious room. Splendid evening meals served very rapidly despite the crowding at Bank Holiday. Tv in the room was a bit poor and the outside gate slamming caused the bed to bounce. Choice at the breakfast buffet was limited though it might have been available if requested (Cornflakes and Grapefruit juice)
Good room, very spacious, clean and comfortable. Breakfast well cooked and properly served. Facilities were fine. I was surprised to find that we were allocated a room different from the one I had booked. I was somewhat exasperated when I discovered that the room number had been altered on the room card, the room obviously having been given to someone else. I had particularly reserved a room overlooking the square for nostalgic reasons. I was none too pleased that it had been allocated to someone else after my reservation had been agreed. The upgraded room was very pleasant but not what I originally asked for. I hope the hotel system will be reviewed to ensure that this situation does not arise again. Otherwise everything was fine, and the reception clerk was most apologetic.
Friendly and welcoming staff,nice room,good location.Overall a very pleasant overnight stay.
The room was very cosy and owners very pleasant.Breakfast was very nice with a good selection of ceareals and a full English Breakfast.
the warmth of the staff a family atmosphere the cold the room required pre-heating before arrival due to cold snap.
Friendly accomadating clean and breakfast fab . None
Comfortable bed. Nice building. Cheap label coffee, unheated guest lounge (though the fire would be lit on request), only white bread served at breakfast. I was also surprised that the used glasses left on the bedside table weren't removed and clean glasses returned.