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Friendly atmosphere, pleasant helpful staff and good food.
The staff were very helpful and friendly. The food was good value for money in the evenings . It is a popular local venue and has a good local reputation. There was a limited choice for breakfast eg only orange juice and no other fruit juice was offered and no yoghurt. The portions for all meals was so generous that the hotel must have considerable wastage.
Good room, very spacious, clean and comfortable. Breakfast well cooked and properly served. Facilities were fine. I was surprised to find that we were allocated a room different from the one I had booked. I was somewhat exasperated when I discovered that the room number had been altered on the room card, the room obviously having been given to someone else. I had particularly reserved a room overlooking the square for nostalgic reasons. I was none too pleased that it had been allocated to someone else after my reservation had been agreed. The upgraded room was very pleasant but not what I originally asked for. I hope the hotel system will be reviewed to ensure that this situation does not arise again. Otherwise everything was fine, and the reception clerk was most apologetic.
Great location in the centre of Helmsley. Very spacious room. Splendid evening meals served very rapidly despite the crowding at Bank Holiday. Tv in the room was a bit poor and the outside gate slamming caused the bed to bounce. Choice at the breakfast buffet was limited though it might have been available if requested (Cornflakes and Grapefruit juice)
Pleasant, very helpful staff. Excellent breakfast with a good choice of food. Soiled duvet cover on bed. Used crisp bag left in drawer.
Friendly welcome, good dinner, comfortable beds. Thoroughly pleasant atmosphere all round. Beautiful location. Curtains in room not too effective - poorish exclusion of light. Radiator perhaps too efficient! My wife commented that the dressing table was rather cluttered.
Pretty much everything. Excellent accommodation, terrific service and beautiful food in an idyllic setting. Booked in again straight away for May The tv didn't have a working remote control and the emergency exit signage in the room was too bright when trying to sleep. The former is minor and the latter is compulsory for health and safey reasons so can't be helped
A very pleasant country Inn. Nice people and clearly well run. Accommodation is not in the main hotel but in a converted barn / garage about 100 yards away.The room was very small - door to the bathroon could not open fully as it banged against the wasbasin
The food was interesting, good and well-presented. Staff in general were pleasant and helpful. The owners did not live on the premises. Assistance was not always easily avauilable.
the location, the food, the clean rooms. not having a lounge, more light snacks on menu,vegeterian options,better tvs in room.
The Location primarily. The friendliness of the staff and management. The food!! Our room was located above the bar area and a little noisy until closing time, but this did not spoil our overall enjoyment.
Comfortable room, lovely setting and excellent food. Very peaceful location.
The rooms were very comfortable with excellent showers. The complimentary touches in the room made you feel special and cared for. The staff were extremely helpful and went the extra mile to ensure our needs were catered for. The food was excellent.
The location in the countryside and close to Helmsley is good and the drive to the hotel is scenic. From our experience of staying in similar priced hotels in the same region, this hotel is over-priced for the size of the room, even though the owners do everything possible to provide a friendly service and extras such as Sherry and bottled water in the rooms. This is more like a gasto pub with well presented guest rooms and the views were mainly on-route rather than through the windows.
Very comfortable, food excellent, pleasant reception and staff very attentive. I highly recommend this place to others. Some of lights in room did not work .