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Staff friendliness was excellent Room was generally ok, upgraded with new shower and bed mattresses score would be very good .
friendly staff nice irish pub the ensuite bathroom too small
Fair price for single room. Good basic food. Easy access and parking and close to town centre. No early cooked breakfast.
Nice hotel , friendly staff , good value for money and excellent food
good car parking Very noisy motor at rear of hotel (commercial ventilator? air con?) - next to my room - led to lack of sleep! No feedback form or not asked for to let hotel know the issue.
Excellent value, good food, friendly hotel staff. Although efficient the bar staff could have been taught to smile.
the hotel has good faccilities and our room was pleasant. Breakfast also good we were put in a room directly above a very loud party. The hotel refused to compensate us in any way for the fact that we couldn't sleep
The location,very good Hotel very run down,staff not very helpful,ive stayed at the bell three times over the years as we race at snetterton racetrack and each time the hotel looks a little tired,it needs a little tlc dont think we will stay next year.
checking out evening restaurant service, crap
I am disabled and there was always a disabled space for my car and the staff were friendly. The hotel room was not clean. On the surface it looked clean but when I laid on the bed the wall behind was covered in dust.
nothing due to the smell and unclean feel of the hotel we did not stay the night. the hotel needs some serious renovation. upon checking out (within an hour of checking in!) we were still charged the full amount despite stating the above
Very large bathroom. Restaurant staff gave good service. Newspaper arrived early. No telephone in the room so although I was asked if I would like a wake up call it never arrived.
Good breakfasts. Comfortable bed. Warm room. Hotel did not fix shower head even after we asked twice. Window would not shut. TV signal was poor. Not happy that I was asked to pay for the room when I arrived, even though money had come out of my credit card account the week before. Not happy that we were asked to pay for breakfasts as hotel didnt think breakfasts were included when booked through Bokings.com. We had to show your email as proof as they had not been sent a copy of your email, allegedly.
The staff were very friendly and efficient. Breakfast was great.Beds were comfortable and the rooms was lovely and clean. The room was fairly cold even though the radiator was on. The plumbing needs to be sorted. I tried to run a bath and only a trickle of water came out and that wasn't very hot. So,I tried the shower and it was the same.
The only fault was that we did not realise that the radiator in the room had been turned off and therefor the room was on the cold side due to the time of year.
The staff were extremely helpful and the food in the restaurant was excellent
Food was cooked well and good size portions We were unable to order anything to drink at the Bar even though it was only about 2:50pm on Saturday and we offered to sit outside, but were still refused, so we had to make a 20 minute walk to nearest pub! Breakfast only served between 8am & 9am even on a sunday!
Staff very polite and extremely helpful, Great service and value for money
Surroudings, staff and good parking The room I had was ruined by smelling very strongly of damp, also the decoration around thew lower was was decayed (Lodge)
We have stayed there before, and enjoyed it, the food is brilliant,and the bar staff and the ambience in the bar and resturant is great.
Friendlyness , rural location, food quality. room cleanliness, very dusty all over.
Very nice to have accomodation independant so you can come and go when ever. room was very cosy had a sofa which was nice so we could sit and watch tv insetead of laying all time. chef for breakfast was so friendly. check I was simple and quick. was nice and peecefull. very recomendable stay. Bathroom was cold
The staff are fantastic, really friendly and helpful. The room was pleasant, clean and comfortable. It had all the basics including TV, towels and shower gels, etc. Really reasonably priced.
Friendly staff, quality of the food, breakfast was excellent, valus for money Tired looking bathroom and shower. The biscuits in the room were so old they were soft. Only 3 cheap coat hangers in the room. No guest directory. These are only minor points but they are what makes the difference between good and ok
Location, hotel layout, size of rooms No desk & chair in room (Using for buisness therefore needed desk/chair as work space)
Very little Poor staff, dirty rooms, shocking food
nothing at all not a very good experience, toilet and hot water not working.
It was convenient to our place of business. The breakfast on the friday was poorly prepared and unpleasant. Saturday and Sunday were much better. Saturday night therev was a rather noisy Karaoke in the bar below our room. This is not the quality country hotel that the website suggests.
Comfortable Room remove the marquee, clean the windows, redecorate in places.
Well situated for our requirement to go to " GO APE " for a sponsored event. Quiet and pecefull surroundings. Convenient for local shops, restaurants and pubs. Friendly and helpfull staff. Trouble free booking. Will neede updating in the very near future but still had character.
Friendly staff very accomodating. Hotel needs updating old tired decoration.
would NOT recommend this hotel to anyone.
Breakfast was nice Building needs lots of attention inside and outside. Some of the staff were pleasent. The one thing that was infuriating, was that some guests were out the front of the building smoking/drinking and shouting at the early hours of the morning and kept me awake until at least 2am, not funny when you have to be up at 6am!!! A complaint was made to a member of staff in the morning, and nothing was said by them.
General atmosphere plenty of parking excellent breakfast position in the high street None
The room was comortable and clean. There was plenty of parking space available. Although the breakfast was buffet style it was of a good quality. The room was a little cramped, the additional single bed, which we didn't need, didn't help. The service at breakfast, replenishing the buffet, was slow and tea wasn't offered. Having said this, given the fact that the waitress doubled up as the receptionist I thought that she did very well.
A feeling of quiet comfort and welcome of the best country town type of hotel. The room service meal was not up to standar,and I should have complained but we were tired.
The Table d'hote meals were very good and excellent value, Food generally (breakfast etc) was very good with a very nice restaurant, bar meals were also excellent value although the bar was a bit of a smokers fog. Staff at the hotel were extremely helpful and friendly.
The food was of a good standard. It is dated and like many english country hotels
The staff were very friendly and the nlocation is perfect for what we needed.
Good location within the town, excellent interaction with staff. Bar food and breakfast very good Banging radiators during the night
Free Wifi availability No complaints.
Freindlyness and helpfulness of the staff A little tired. Bedrooms need updating. Public areas very clean
Hi... the comfort of the sprung mattresses was excellent,,, soft pillows wonderful nights sleep was enjoyed by my partner and myself ,,, the food was very good , local produce was used.. the reception staff excellent,, nothing was any trouble in actual fact we asked for an alternative route home missing out the M25 the staff looked up aa route maps for us and found a very good route home we had no problems getting home ... thanks to the staff... would always recommend this Hotel... A++++++
the room was a good size,clean,none smoking,the breakfast was good apples in the reception wasw a nice touch. the room did not have a dvd player
Very comfortable and welcoming. Great breakfast. Just right for a business overnight stay
The location was nice, within walking distance of the town centre. The room was a little noisy as it was on the main road in and out of the town.
The bedroom and bathroom were absolutely spotless and the beds very confortable and the dining room was bright and relaxing
Lovely, well thought-out room, very quiet at night. Beds very comfortable. Staff welcoming and friendly.
The welcoming staff. Nothing too much trouble. Breakfast needed to be earlier than stated and was told that was fine. Apparently the earliest they had done breakfast for was 4 30!!!! Room was exactly as seen in pictures which made a refreshing change.
Nice hotel in lovely grounds, comfortable room, friendly staff and a good breakfast. Felt that a cot charge of £10 was excessive, did not pay for a cot last time we stayed there. No drinking water in the room.
The breakfast was excellent. The staff were friendly and helpful. Ensuite shower room was too small and rather dated.
Very welcoming and we would have liked to have been staying longer
Very few, breakfast was ok and the hotel's own website was good - if very unrepresentative of the actual hotel. A very poor shower and shoddy room - totally misrepresented by the hotel's website.
Friendliness of the staff and the excellent quality of the food, together with it's proximity to my workplace.
Easy to find, hotel's own parking, friendly staff. Room was beautifully clean and very nice bathroom. Night's sleep badly affected by an over-bright Fire Exit lamp in the room, so bright you could read by it. I'll take eye-shades next time! Noisy dripping tap in bathroom, cured by putting plug in sink. A shame, as everything else was excellent.
Friendly staff; lovely room; nice bar and breakfast room None
Very comfy bed Bar area could do with a make over
Private run, friendly En-suite a little in need of fresh decoration
Medium size comfortable room. Bottled water plus tea coffee etc and sweets. Excellent shower and plenty of hot water. Wonderful cooked breakfast, fried bread and sausages were the best. Hosts very amiable and helpful. Very good selection of drinks at the bar. Close proximity to town with nice restaurants and public transport links to cities Couldn't fault the hotel in any way
The male owner was attentive. When he realised my husband had difficulty walking, he gave us a twin room on the first floor, rather than a double on the second floor. The sheets were not big enough. They came out and I had to tuck them in all the night. When I booked, I said that we were vegetarians. When we came down for breakfast, I asked for the vegetarian option, as all I could see on the general menu was eggs. The manageress said "That's the menu. You can have fish." When I told her that vegetarians do not eat fish, she said that was vegans. If someone offers a service, they should know what service they are offering, and everyone, these days, should know what vegetarians and vegans eat. She was obviously so upset at this, that we were ignored from then on. She eventually asked if we wanted more coffee. I was given half a cup, my husband a full one. It was so blatantly bad-mannered we will never go there again.
Good location, rooms, facilities and attentive caring owners. A minor point - the guest information folder in the room could have provided more details about Swaffam eg street plan, history and facilities
Lovely small hotel with good facilities
The hosts were extremely friendly and welcoming. The room was very comfortable. It was a central but quiet location.
Friendly welcome, real ale (2), secure storage for cycles, nice breakfast, quiet location
The property looked old and interesting and the sort of quality we would normally try for The outside was miss leading the rooms were cramped, tired and more a bed and breakfast standard certainly not a good quality hotel. No way to wash my hair as no shower head in the bath! Had to use plastic cup.
Friendliness of staff
Very friendly, welcoming staff. Lovely gardens with plenty of opportunities to sit down although a bit damp to make the most of them.
Quiet Far from town
Poor cooked breakfast
Quite location helpful & friendly staff, meals very good nothing to much bother - staff responded quickly & professionally Everything fine
Location was very peaceful, staff were very helpful, lovely countryside views, food was tasty albeit overcooked. Bathroom in Kingfisher could have done with updating.
A delightful country house hotel in its' own grounds. smartly decorated, clean, comfortable, good bar & much above average restaurant...all the things that make a good upmarket country house hotel.
Excellent room in a tranquil setting, wished we'd had longer to stay to enjoy the amenities and garden setting. Nothing
Lovely atmosphere and situation. Friendly and helpful staff. Food excellent, bed comfortable. A great base for a relaxing week.
everything. it was excellent. Beautiful surroundings, food was excellent, the rooms and service was wonderful. Will be going back again very soon.
Staff helpful and friendly , evening meal very good with good choice, breakfast excellent. Since hotel was quite for our stay operating on muinimum staff and bar unmanned for quite long periods
Lovely well decorated rooms. Good service from friendly staff. Good location for exploring Thetford's historical past. A noisy extractor fan in the kitchen sent a low vibration into the room the first night we stayed that disturbed our rest. We did not hear it the second night. We were awoken at 3am on friday night by noisy lads congretating with their cars across the road from the hotel.
The retaurant in the hotel had quite a limited choice on the menu but the food was excellent nothing
The staff where very nice I found it strange you could only order half bottles of wine with your meal
The rooms are very nice, with everything you could need.
Great breakfast, lovely comfortable bed.
Our stay at Strattons Hotel was fantastic. We stay in expensive hotels but this one had little special touches, like nice bottles of wines in the room, a decanter for you to help yourself. Lots of careing touches. The staff very helpfull, food was perfect. We had a wonderfull time. Would go there again for sure. Well done strattons!! Sorry no bad points!
Hotel was excellent set in lovely grounds
Friendliness of staff,manor house and location excellent plus food superb
The staff were extremely helpful and the service was excellent. The grounds were breathtaking and the it was obvious a lot of money has been and is being spent on the buildings. I was also upgraded for free to a lovely first floor suite overlooking the gardens as the hotel was not fully occupied that night. This had been decided upon prior to my arrival and was an unexpected added bonus.
Attention to detail. A great place for a wedding. Nothing i didn't like.
Helpful Staff A Bit soulless
good service good food, and peace and quiet
Quiet, friendly, welcoming hotel. Staff were very helpful and accomodating. Lovely gardens, food was excellent and overall we had a fantastic weekend. Breakfast was lacking fruit, although they did have fruit bowl available on Sunday. Room was generally clean but a few areas had been missed, I.E. cobwebs visible around bath legs. Also bubble bath was not relaced.
Friendly and comfortable, good food in the bar. Would have preferred to pay by credit card as your notification said was possible without extra charge. But this did not appear to be the case.
The staff were friendly and the hotel was in the perfect location for us. The shower was disgusting, hadn't been properly cleaned for a long time. There was an unpleasant smell around the entrance corridor to our room. We had to wait for ten minutes to check in as the receptionist was not at the desk and the person covering wasn't able to check us in.
Nice good sized rooms Resturant service very poor