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Comfort, quakity of accommodation and meals, good customer service at all times
Very accommodating, nice friendly bar, ability to conduct meetings in public area.Quiet and very civil. English well spoken by all. Hotel restaurant , overbearing and pretentious service not matching the food quality.
Excellent breakfast and sauna. Not good clean of room.
What a find! We thought everything was perfect! We stayed 2 nights. Room was good size and comfortable. Modern coffee maker in room, along with stocked mini fridge. Beds were very comfortable with individual duvets. Parking convenient (12 euro/night), breakfast was plentiful with many offerings, and above all, service was impecable. Friendly, courteous and responsive. Beautifully decorated, clean and new. I've stayed in 5 stars that weren't this nice! One added bonus was the large window in the shower overlooking the beds, had electronic shades between the glass for privacy and there were heat lamps and towel warmers in the bathroom. Thick plush towels, granite. Very high finishes and high quality. We will definitely stay here again! Could have used another pillow. We arrived very late both nights back and crashed into bed. Kept meaning to ask for another pillow, but it was so late, we were just too tired. The pillows are either down or something like it, so they are very flat when you put your head down.
-People/Staff very friendly and breakfast great. -Engine noise all night, couldn't sleep at all...so no good. Dont' know if this was the lift noise or what it was..., didn't sleep the whole night.-Internet conection really weak....gets disconected all the time.-If you go there with the idea of going to an SPA, just forget it. There is just sauna and turkish bath which for me is not an SPA. No treatments like wraps or what so ever...Wanted a back massage and finally the lady did what she wanted, body massage, which is not bad but not great and anyway not what i was looking for.
Hotel staff was wonderful and friendly. I was only in this hotel for 3 nights. One day I walked into the hotel lobby and was greeted by name by the staff at the hotel. I had problems getting my wireless to work in my room and one of the staff came up to my room to help me. Staff always friendly!
I was delighted by the helpful and friendly attitude of the staff
Nice breakfast... very helpful receiptioinst named AnnaMarie
the room was clean, warm and the breakfast was excellent
clean adn cosy Was a bit more pricey than I hoped to pay, but there was limited availaibilty in the area so that was just the way it was
The Alpenhof hotel is a great hotel set in lovely countryside and close to most of the main attractions in southwest Baveria. The hotel staff were very helpful and wellcoming, we were offered a glass of champagne on arrival which was very welcome. The hotel has two good restaurants , 1 mitchellin rated but the local town of Murnau offers several other restaurants. There was a small minibar of beer and soft drinks included in the room price. The spar facilities are excellent, indeed the best I have seen in a hotel. So if you are looking for a relaxing break with a touch of luxury this is a hotel worth considering. The beds are very firm and not the type of luxury beds you would expect from a 5star hotel
Staff were very helpful. The restaurant was frequented by annoying insects (e.g. flies). The staff explained that this happens in spring time.
Dear Madams and sirs, I would like to thank you for your kindness and understanding. Indeed my stay at your hotel has been beyond delightful and very relaxing which helped me a lot facing the situation that is now occurring. You have made my stay here in Murnau very pleasant and much easier. Furthermore i spent a wonderful new year thanks to your manager and his team. Last but not least, i would like to stress on the fact that your hotel is very comforting and well organized. It has top quality service and it has been a very welcoming place. I look forward to my next stay in your hotel. Yours sincerely, Mr. Salem Al Zaabi
The spa facilities are excellent
The friendlyness of staff and the surroundings. Clearly this hotel does not meet the standards of SLH: it is neither small nor luxury. The furniture and decoration in the room and in the restaurant/lobby is old fashioned and used. The swimming pool has not been redone for ages. This hotel urgently needs to be refurbished and modernised. Overpriced!
Real luxury hotel with good restaurant and very friendly staff, nice view of the mountains. Good swimming pool and spa.
Absolutely the service personell were very professional, accommodating, and very nice. Even suggested what is better for customer like me, I.E. preference for breakfast time, city plan, etc. THis absolutely makes me feel at home and satisfied. The room was very clean. Over-all service is excellent.
The room was very spacious and was a good value. Staff was very helpful. Room was hot and had no fan. Wifi signal was not strong enough to reach the room. Also, the room was directly over a restaurant which was open until 11 pm and was very noisy.
Great location directly on Starnberger See - a beautiful spot. Located in Leoni which is, thankfully, away from Starnberg itself - a little quieter if you really want to enjoy the location, but only a 7 min drive if you need to go there. Beautiful surrounds and walks - perfect for wandering, relaxing, bike riding etc.
lakeside and good kitchen room 126 is a room over the staffentrance/delivery and very noisy, staff stands outside talkingboth late and early morning while smoking.not so nice! we had 2 rooms
Location is very good right on the lake, with lakeside dining, -- weather permitting. It thinks it is much better than it really is ! For this class of hotel ( 4* ) it needs air conditioning and a decent lift! Room was fine, but had nowhere to put suitcases if you did not want to fully unpack. However the biggest problem was the noise from smokers congregating at the front door and laughing and shouting until 3 am. Everything was overpriced for what it was.
Very nice breakfast, good accomodation, friendly hotel staff, very nice spa facilities and right on to the lake. Very little provision for families with small children. not recommended for families, but more for couples of a certain age category.
Excellent location at Berg. Very good breakfast and restaurant although a bit overpriced. Free wi-fi. Very clean rooms and the hotel staff were very helpful. A bit noisy at nights if your room is facing the road and not the lake. At our first night there was a wedding reception at the hotel's restaurant and we were told that we could not use the bar! Shame especially during the Oktoberfest period. Very small elevator for a 4 star hotel and 70 rooms.
Location on the Starnberger See was superb with a ferry pier next to the hotel, making it ideal for a long walk and a ferry back. Even though our room did not have a view of the lake it was comfortable and well equipped. The restaurant menu was original and varied and the food of high quality. The terrace on the lakeside is great both for summer meals or drinks. Free parking was a bonus.
Staff friendly and effective. Rooms big and new. Restaurant excellent. Highly recommended. Great value for money.
Breakfast on the veranda was sublime. No air-conditioning, so got very warm at night (mid-July)
The view 1-When I arrive to the hotel the give me a room without a lake viow and I asked them to give me a room with a lake viow same the Picture that I reserved in booking.com ,but the hotel told me I have to paid 20 euro extra for that...!! 2-The hotel staff never smiling ..!! 3- the breekfast was very bad.....4-hotel staff was unhelpful and they dont care for guests
The biggest advantage of the hotel is the location itself. Quite, relaxing place, directly located at the lake with a stunning view to the Alps if the weather is nice. At the breakfast buffet there was not as much variety as you expect in a 4 star hotel.
room was clean and large, breakfast was good and staff was friendly and location near München is excellent dinner could be better
All Staff members spoke English. Good food, good location, friendly people.
Situated near the lake. Good atmosphere.
Beautiful setting on a lake. Excellent breakfast buffet.
Lovely setting on the lake & very convenient to Munich
Very friendly staff, excellent breakfast and comfortable room Beds were very hard
Quite expensive hotel but we got what we paid for: a clean, comfortable room with a nicely designed bathroom and a balcony overlooking the Starnberger See. No airconditioning meant keeping the door to the balcony open and there were disturbances during the night from ongoing parties nearby.
Excellent Hotel, asked for lake side view and you could not have wished for a better view it was certainly what it said it was. It did not state lakeside view was in front hotel and balconies in a seperate building at the back. The only restaurant was in the front and if you had a balcony you had to walk down the hill to the front hotel.
Our room, called The Library, looked brand new. The heavy dark wood furnishings, the tile floor, the well-appointed bathroom were all impeccable. They used all the best materials. In summary: beautiful and relaxing. The only thing the hotel could improve upon is signage. The name on the building is in stylized handwriting. I was just a house away while trying to find it, and thought it was only a restaurant...which it is, on the first floor.
This is a nice small hotel with very friendly staff. It's in a great quiet location only a 5 minute walk from the train station and lake with many nearby restaurants. Only a 25 minute train trip to the centre of Munich. Good quality breakfast.
Very good all round hotel. It was very expensive for the facilities provided.
The staff was wonderful. We appreciated the information given about places to eat, and directions for the next day. He was very pleasant. Only that we did want seperate beds, but on the short notice that we gave it was fine to share a bed.
Near lake, promenade, beach, boat excursions. Used it as base for trips to Munich with the S-Bahn. Very helpful staff. Nice breakfast room, good breakfast. Adequate parking without charge. 7 minute walk to train station.
The warm and friendly staff and ambience created a very welcoming atmosphere and a feeling of beeing at home.
Beautifulk room, very, very clean;all possible facilities (nice touch inclusing fresh flowers in the room) No lift but helpful staff
The staff was very friendly and helpful. Breakfast was wonderful.
Location, friendly staff and good breakfast
STaff were very helpful; hotel is beautifully decorated; location very good, especially being close to s bahn
Nice and quiet, great breakfast, excellent service, near to the seepromenade and the city center, only 15 minutes from munich. No privacy in rooms, only if needed , curtains should be closed.
Great staff and well kept hotel Price, although this was partly because the Euro exchange rate makes it expensive for us to go to Germany at the moment
The staff was very accommodating, and I especially enjoyed the pool and saunas! The food at the buffet was very good. We were in the area to see the Passion Play, and the hotel was about 1/2 hour drive, other than that no complaints.
Great breakfast buffet. Restaurant service very good. Cordial and accommodating staff. Beautiful surroundings. Very limited hotel literature in English. Lack of English translations for room instructions, etc.
Extremely comfortable, more upmarket than my usual choice but chosen to stay with friends. Unfortunately a little far from Oberammergau. Would be nice for a relaxing holiday by lake with some walking. All printed information in rooms was in German. My German is limited and while it should not be necessary, these days it is usual to find English translations. Probably the hotel does not have a large non-German clientele except in Passion Play years. However the staff all spoke good English and were willing to help.
The Staff was very friendly, and tried their best to communicate in English. The Food was excellent. N/A.
The village it is situated in is gorgeous, with a beautiful lake The bells of the village church, which is next to the hotel, tolled every quarter of an hour all night
stunning location,friendly staff,lovely bedroom,reasonable price
Great hotel, close to the lake and green nature around, prefect big size renovated and clean room equiped by everything that you need. Big beer garden with a great menu and exellent stuff. Liked so much !!!
Comfortable room, location Wi-Fi coverage signal was quite weak, but this was not a huge problem for me.
very nice and traditional, quiet, very good breakfast, staff very kind.
we arrived very late but they waited for us way after checkin time. hotel was very clean, very cute, staff extremelly friendly, breakfast superb. exceptional value for money. will go back for sure. ... i would have loved to stay longer...
If you are going to Andechs Kloster this is a very nice hotel to stay. We enjoyed it.
The very best place in this catagory that we've stayed...rooms are each different and beautiful, baths large, food fabulous, really a beautiful place.... no
I liked the fact that it was off the tourist track..it was family run friendly. Didn't serve meals in the evening
Really nice place. Rooms were bigger than we expected - among the biggest rooms we found in Germany. Owner was very nice and helpful. She even found us a room in another town when we showed up a day early and she had no extra rooms. Excellent, huge breakfast as well.
Large room, comfortable bed.
We had one triple and one double room for our family of six (one child was free). The rooms were huge! The rooms were nicely decorated and spotlessly clean. Although the hotel was family-friendly, it was still very quiet and relaxing. The beds were very comfortable. Breakfast was delicious and nutritious. Although the innkeeper did not speak a lot of English, he was very friendly and helpful. Overall, out experience exceeded our expectations.
Lovely hotel with lovely rooms and excellent breakfast. Just what we were looking for, and walking distance to Kloster Andechs. Not their fault but our German is poor and their English was too. It felt difficult trying to communicate at times, but not a real problem.
Very nice room, great spa & wellness facilities, good breakfast, very close to ski resort. Far from train or bus station. English information does not exist at all. Movies on tv only in German.
service i've seen better breakfast arrangements, in the region
the staff was freindly, the room was excellent
Fantastic mountain view from this hotel, clean comfortable rooms, excellent food, very attentive staff, great pool, good exercise room and spa facilities. lack of air conditioning, but common in this region.
The restaurant staff provided very friendly and efficient service and the front desk personnel were helpful in arranging an additional nights stay to my reservation. My room provided a nice balcony and view of the Bavarian Alps. The breakfast had a great variety but had I known it was going to cost 14 euro I would have eaten more. Spa services should also have phamplets in English.
the location was very convenient for us, the village was very pretty, the food was great.
Nice location, close to Munchen but much cheaper and quieter. The staff was excellent, rooms comfortable, clean, overall very enjoyable.
Very Luxurious. Price, but it was the only accommodation available during Oktoberfest.
clean, quiet zanzare! Mosquitos! Lave the windows closed, from noon on!!!
Quiet location, great bavarian food, wholesome products, well-appointed and large rooms, staff courtesy and hospitality, free super-fast internet connection, and more... None, just perfect for a countryside hotel, cannot ask for more.
Most excellent staff. Very accomodating and helpful. It did get a bit noisy at times.
the whole atmosphire none
Staff was very helpful and accommodating. We were given a tour as soon as we arrived and allowed to use all the spa facilities whenever we wanted. The entire staff spoke English, and they were willing to take the time to translate things for us. They always had helpful tips and aided us with our adventures. They helped us buy tickets for the Passion Play, helped us find authentic local restaurants, made us bagged lunches for our visit to the castle, and provided directions and supplies for our hike thru the mountains. Included in our stay was an excellent breakfast buffet with fresh ingredients and surprises every morning. The main draw of this hotel was its world class dinners. There was always a distinctly German fare with a gourmet twist and delicious local beers (sometimes on the house) to round out the meal. Our first time to Germany Das Johannesbad made us feel right at home. Parking. Later in our stay we found an auxilary lot around the side, about 200 meters away. This alleviated the problem.
We enjoyed Garbrille's enthusiastic approach to her job as owner and operator of the Romantic VIlla. Her recommendations were spot on. Breakfast was wonderful. We had a private, separate apartment. The only flaw was that the sinks and shower where on the floor with the bedroom, but the toilet was a flight of stairs down. It was a minor inconvenience.
friendly atmosphere, very helpfull stuff,
The staffs are kind and facility is good and clean. but, They wanted payment in cash only. Because of this, I went to bank to draw money!!!!!!!!!!
Up to date, tastefully furnished room and bath. Right on the lively main street, but quiet. Nice selection of restaurant/courtyard beer garden. Helpful, friendly staff. If you are looking for green landscapes, scenery and relaxation, this hotel is not for you
Visited the Castle Museum to see the collection of paintings by Gabrielle Munter, and walk around the town and to the Staffelsee. I thought I was locked out when returning around 10.30pm, until I was shown by someone in the brauhaus of the other staircase to gain entry!