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the hotel was a great base for skiing and wellness
Gorgeous - food, bedroom, staff, town. Can't wait to go back
It was convenient to the thermal baths and had a family room that slept four
Location Large suite
Reception staff was outstanding! Restaurant food is quite good, but evening staff spent too much time talking to each other, and not enough time attending to customers.
Very easy check in. Great location. No iron or kettle/tea coffee making facilities in kitchen of Suite which I would have expected.
It is a small town, very quiet at night. The room is big and very clean. We are satisfied with the dinner here. It is expensive, but it is reasonable price for a 4-star hotel. The hotel is close to the Spa (I highly recommend you to spend several hours there). The hotel is a little bit older and the rate for the room is higher.
Excellent location in city center, helpful staff, excellent food for dinner and children friendly, nice mountain view from room Heating was not adequate, could add bacon and ham for breakfast - which was otherways OK
Understated luxury throughout (as good as it gets).
calmeness, not too crowded, cleanliness,both indoor and outdoor swimming pool. Dogs not accepted in the various resturants of the hotel.
The Spa facility is beautiful and the warm pool was the best relaxation. Rooms are beautiful and food is evcellent.
This one of the best I haver been in ,I do reconend the as one of the seven star hotel No
Excellent, professional, friendly service without being obtrusive. Attention to the smallest details throughout. Very good food.
Tamina Therme spa
We loved the hotel. It is first class. It is a great place in Chur.
Convenient location. Excellent breakfast. Friendly and efficient staff No. Everything was fine
Very pleased with the room. The entrance is very two star. The reception area is also mean for 4*. The room kettle should be fitted with a Swiss plug. (Reception immediately provided an adapter but that's not the best solution). Could the road maintenance people outside the cafe next door be told to provide a temporary walkway. Dragging cases over builder's rubble is not the right image for your new 4* guests.
The hotel was next to the train station which made it very easy for us to transport our luggage. We took the Glacier Express this day, and the next day were on our way to Innsbruck and Salzburg. Great location.
Good Service and value of money
The location near the station was very convenient, and we found the hotel to be very smart and convenient for local trips. N/A
Although I only stayed the one night, the hotel was a perfect location near the station and centre of town.
Location, just steps away from the main train station and the shopping area. the pillows were not so comfortable.
The hotel is an easy walk from the train station, yet is not impacted by noise from the station. The staff were friendly and efficient. The room was very comfortable.
Close to train station. Delightful breakfast. Very clean. Modern bathroom appliances With great shower. Modern interior design. Switzerland can be pricey
We only stayed one night but were very happy with our room, which was smart and comfortable, and with the location, near the railway station and near the town centre. Breakfast was good Nothing!
The breakfast was very good. As soon as something ran out it was replenished. We are not used to smoking being allowed in hotels in Australia. Even although there was none at all in the rooms, one did have to walk through the foyer which was very smoky. We are very surprised by the number of people that smoke. Just amazing. Australia is very much advanced allowing no smoking in restaurants pubs workplaces etc
It is located in a quiet and aesthetic part of the old town. The carpeting is ugly and so is the smell of smoke in the bar, which permeates the entire hotel entrance. You don't get a very positive first impression to what is otherwise a wonderful hotel.
We were given one of the "new rooms", which turned out to be a lounge and separate bedroom. The lounge area had a bed-settee and a small kitchen area (although we only made use of the fridge). The hotel is situated in a very good position in the Old Town, but is only a short walk for the New Town and Railway station and other transport facilities.
Quiet location in old town. Stayed in spacious new room with wonderful walk-in shower!
The hotel was central in the town of Chur
location, staff, breakfastroom tv is really very small and too high up
position in old town- views room was very small not much room fro 2 to move about
Easy walking distance from the train station and a delicious breakfast.
Nice room, great breakfast, nice bar, friendly staff
Hotel is charming,clean,quiet, and easy 5 minute walk up from train station. Surrounding old town district offered nice shops and excellent restaurants.Staff friendly and helpful to english speaking guest. Great find for a quick trip.
The hotel was clean and well organized,Breakfast was nice,as an architect I loved the interior design of the rooms,the furniture was comfortable and I loved how the staff were friendly. The location was bad,no nice views,most of the surrounding areas were workshops and ware houses. No facilities in the room such as water boiler for coffee and tea,fridge,and ac. It was the only hotel I have been to in Switzerland that you can smell Cigarettes in the lobby and corridors. The Value for money was bad, I have stayed in much better hotels for less price and 10 times and more better in value,better services,views and many other things.
Room was clean and the foods for breakfast were good. Water was leaking from our toilet.
1. breakfast. no bail man for a lugage
cleaness,excellent service,and very kind staff
Location! Clean and confortable room.Breakfast was good no refrigerator
Location in old part of town-parking available-helpful staff- nice to have a radio Lighting in bedroom-too dim to read-also surprised that not energy saving
Very little. Hugely overpriced for a tired hotel, which is in need of total renovation. We booked a superior double room. If this was superior, I hate to think what a standard room is like. For the same price we stayed in a 4* hotel in central Rome with luxury marble bathroom. We were extremely disappointed with this hotel.
Warm welcome and helpful staff. Restaurant is charming but none of the three dishes that we ordered corresponded to the menu description. The service was good but the kitchen appeared to be overwhelmed.
Well located in the old town of Chur. Our room was in an adjacent building, fourth floor, charming and spacious, open to roof timbers.
Nice furniture in room, great breakfast, helpful staff no lift for the rooms in the building across the street. We knew this in advance and we only had to bring up the suitcases one flight but it was the only negative.
The room was very pleasant. It was very clean and the hotel is well looked after.It has a nice quiet position with car park. I think that for a four star hotel the room could be provided with a mini bar. the breakfast was v disappointing - no bread!!!!
Privately owned,a mix of older & younger staff all trying to please. Nothing seemed to be too much trouble. Quite well situated for the old & new town.
As I pointed out to the receptionist, The Stern is not worth 3 stars - it should have 4! We have stayed in many 4-star hotels that were not nearly so charming and pleasant as the Romantik Hotel Stern. The waitresses were very friendly - a little too much so. It was overbearing but they meant no ill.
Attractive looking hotel Small room size. It would have been helpful if the menues were also in English.
big bath tub. location. way over priced! the bed looked like bunk beds put side by side. the TV was the size of a postage stamp. the furnishings remindered me of my hunting cabin. very small room, did I mention it is way over priced!
From the arrival till depart, everything was very well looked after. The personel was very friendly and super correct. I feld welcome and will come back.
Our stay was short wish we had stayed longer.
Courtesy of Staff, Quiet place, Fine room
If we were given a refurbished room we would be absolutly happy with our staying in this nice hotel. Very beautifull surrounding. Room was very very simple like 2 star hotel.
Friendly staff and great nature environment. Barman was great and have great drink options. Gardens and all-around facilities are picture perfect! The Golf course is easy play and excellent for beginners. But, as an experienced player, the 9 hole course is a bit boring to be played all week long. The rooms have all you need, but needs more modern facilities. The TV is an old fashioned type, old (clean) carpet on the floor and very hot when summer comes. The rooms are smoking ones and that could be smelly and dangerous, due to all the wood around. Because it's a rural area and not so easy to go out for a coffee, a coffee/tea machine in the room would make a pleasant difference.
As always the spa is comfortable, the staffs are kind, and the food was fantastic. The location is also ideal, about an hour from the city center of Zurich.
Kindness and efficiency of staff and management. Nothing.
Fantastic setting with a mock castle built in the 1930s and modern buildings, very comfortable Diffficult to find as the street did not show on gps and a lack of directions, but found it pretty easily from the centre of the town. It had an old fashioned air of somewhat snooty staff, of the type one would expect in a hotel frequented by the rich elderly. Not a problem, not what is expected.
Everything went really well, despite the fact that the wellness center and nobody informed us in advance. The wellness center was the key reason why we chose the hotel, so we were quite disappointed to discover it was closed on the second day. see above
All the best. Nothing.
The reception staff & restaurants were all excellent It did not seem to have the standards of service and rooms associated with a 5* hotel - np hairdryer, small bathrooms, some rooms with showers only, breakfast removed while people still eating!
Everything. Food was excellent, view gorgeous. It was very quiet, but not boring. And the service was top-notch. We booked the hotel because of the "swiss historic hotels"-label and weren't not disapppointed, We'll certainly return!
The staff were very friendly and attentive and the restaurant was excellent. Location was beautiful with plenty of walking and climbing close to the hotel.
What a charming place! Could not possibly compliment the staff enough. They were so kind, professional, helpful.
The entire stay was fantastic. Especially, the hotel staff are extremely helpful, and the hotel location is excellent.
Very enjoyable stay, excellent quality of service, wonderfull food, good swimming pool, would like to go there again.
Beautiful view! 3 mins to the center by foot, yet very silent area. Parking is free, but Hotel has only limited spaces.
the hotel has old world charm. we loved the apres ski and the convenience of the shuttle to the lifts and a restaurant. the staff was very helpful. very nice breakfast. we actually extended and stayed 2 nights. it was perfect. wish the pool was heated! or that there was a jacuzzi which would be great after skiing.
The hotel was ideal. Delivery/Collection service to the ski lifts was a great advantage. Pool was lovely as were the other Spa facilities. Breakfast was great - I would say that the hotel's evening menu was slightly over priced for the quality of food I'm used to in London, but there are plenty of places to eat around the hotel, so don't let that put you off.
An atmospheric excellent hotel. Staff could not have been more helpful. Wonderful atmosphere and surroundings. Excellent food and facilities
Spacious, practical and very elegantly designed flats. Completely equipped with first class kitchen utensils, glass and crockery. Really nice spa bath with rain forrest shower and steam bath. Magnificent view from the living room panorama window. Good parking facilities for your car. Good restaurants nearby. That the construction of the complex was not yet completely finalized. The lack of a balcony to enjoy the fantastic surroundings.
It was brilliant!!!
The facility was very nice, a great value for the money and a perfect location.
The spaciousness and comfort of rooms. The closeness to Chaumasee.
Staff were helpful Room decor a bit dated. No bath in my room - which is annoying for a ski resort hotel.
The Sunstar Hotel is in a great position and all employees have been very kind with us In my opinion a wireless connection to the WWW should be available in a four star hotel
the hotel is in a quiet area, in the middle of the park
good pool, sauna, restaurant, friendly efficient staff
good location. good to have a small kitchen. swimming pool too small. and kids play catchball in it.
Excellent attention to detailn from the staff. The rooms had a kitchenette which was a bonus. minor road noise, pillows on the thin side.
Staff was very friendly and helpful
The staff was friendly and efficient. The room, although quite old, was clean and bed very comfortable. My room was very loud and overlooking the parking lot/offices where lights were on all night. I suppose this was why it was the last room available and for a reasonable price.
The wanderful Spa area with different saunas, Turkish bath, swimming pool, water massages, gym. Good breakfast. The kind hotel's staff. Nothing.
Close to McDonalds. Clean, nice, comfortable bed. Stored our lactose free milk in a refrigerator. No wash clothes wee provided.
breadfast is good
The pyrimid structure was unique. The hotel was clean the staff was wonderful.... the decor in the hotel rooms seemed a little outdated but again it was super clean and organized.
Fairly good value. Not a bad location being about 20 minutes walk from town. Good, safe parking underground. Very basic with no air conditioning. The latter is very important as I would recommend not staying during a hot weather spell. There is no way to cool the room without opening the window at which point it's too noisy.
helpfull people at breakfast Floors dirty, no vacuum cleaning. No fridge or safe in room. We were asked to pay for all stay at check-in.
The room had a balcony which was nice. There are no facilities that are avaialble in other ibis hotels like iron,etc. The bed and the pillows were very uncomfortable. The staff were uncooperative when asked for any help. The balcony was not clean at all. Overall the experience was worst among all the hotels in switzerland.
Hotel does not let customers choose the currency for the payment. They convert CHF to foreigner's currency plus the exchange rate 3%, and force you to sign. After you get the receipt, it has a statement: I accept the total amount above and have given choices of currencies for the payment.
Excellent breakfast, good location.
Close to the Town A bit noisy because of the trafic, and missing a fan in the room
Friendly staff, clean rooms, smooth check-in/check-out Parking is a bit difficult (not enough parking spots)