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The beach No free internet, lack of pressure in the shower, the restaurant selections, and limited menu selections.
They had a "special floor" for cut rate rooms. It was a view of the roof with loud ugly air conditioners! Gave us the worst rooms with no balcony.
Bar and restaurant staff was very friendly all around. Pool area was nice. Food was good. Beach staff were fantastically friendly and helpful. We loved being beach front! The internet connection (which we paid for) never really seemed to work for any of our group. The DJ by the pool was terrible. Music was certainly welcome, but he just did a terrible job reading his audience/crowd.
Location Paid for bed and breakfast but did not receive breakfast included.
Breakfast is super bacon etc. Swimming pool is having aircon giving a nice temperature in the summer period, location directly on the beach, a bit more expensive but good quality, good self parking Only few resturants in area, need to pay for internet but better quality than on other hotels, hotel did charge almost 4000 USD on my credit card at arrival and returned them at departure 3 days later - this is not the normal way hotel normally only reserve don't collect will write to hotel about this!
was charged 5 dollars for an expired snack that was in the stocked bar, you can get free internet access at Mc Donalds but not at a Hilton. No continental breakfast , Holiday Inn charges 50.00 less and has an excellent breakfast. The parking situation is aggravating. The gate does not work predictably, at guest has to pay to park ? I understand if you were not an actual over night guest, but that was ridiculous. So many people have problems with the exit gate, there would be 4 or 5 cars waiting to get out behind that one confused guest. The little things were so over priced it made you question everything about the Hilton's ethics because it was obvious you were being exploited. The positive, great coffee, excellent house keeping staff, friendly staff in general and nothing competes with the Atlantic Ocean for it's beauty. Very nice gift shop. Quiet at night, no rowdy guests. Very good security, I felt safe.
The staff was exceptional accommodating my needs and everyone that I had contact with was exceptional friendly and helpful.
The spa was amazing. Fabulous right up until we checked out and here was a huge line with staff who seemed confused about how to check people out. The breakfast buffet included with our rate was fabulous. The lunch food by the pool was delicious- lobster rolls, sandwiches, fries, fruit. The pool side service was excellent. Gym was very well equiped. One rude waitress at breakfast but the rest of the staff very helpful and friendly.
Staff attended to our young family with frequent room cleanup and towel refresh. Buffer was diverse and dlicious. Family pool was large and they provided floats. Staff knew our son by name and were engaging and helpful. Facilities were clean and well appointed. Cost was spectacular given the value- an unusual rate was secured through kayak. We would have paid at least 2x what we did. Five stars all around Family rooms were together (good) and around the elevator (not great). Given that, we could not hear any disturbance from our room.
We loved that there was an adult only pool - it was quiet and there was great poolside service. The onsite restaurants were all delicious and the hotel was clean and felt luxurious We book an ocean view room, but to see the ocean you would have to lean over the balcony and look left. The beach was very rough during our stay and there are lots of big rocks that make it dangerous for swimming
Treatment was excellent, always got a yes for all my requests.
The room was cleaned twice a day. Our room was very nice. All the amenities you could ask for. The breakfast buffet was 2nd to none.
The peace, relaxation, extreme comfort High price on everything
the property itself is great - nice pool, golf facilities etc - very friendly staff - very nice location and well kept If you go, check to make sure they haven't reserved the golf facilities for some private event. (Not talking Honda Classic here) They like to charge you a resort fee on top of the the room rate but you may not be able to use them, because some private even they scheduled - they close it to guests
Comfortable Beds and The pool, Gym, and bar area. Ironwood -restaurant on-site- food was awful. We both had fish and it was not good. Also, very expensive for bad food.
tennis courts cafe was great for a quick healthy breakfast or snack mineral pools at the spa Ana at the front desk:) She gave 5 star service friendly staff Antonetta the concierge was outstanding Beds were comfy Not having an adults only pool area coffee was the worst I've ever had in a hotel
There was plenty to do all day. The variety of venues meant we never had to leave the grounds. The $25.00 per day facility fee in addition to the room rate reminded me of the way airlines try to hide how much you're paying for your ticket. Just raise the room rate $25.00. Also, make sure guests know the tip is already included. We were not made aware of this until our second day there.
We had an awesome corner room with a balcony that normally costs $500.00 a night. We paid only $150.00! A Hotel employee knocked on the door @ 10AM asking what time we planned to leave.Checkout time was noon.
The staff was excellent, courteous, helpful....they went above and beyond to make sure we were comfortable. Excellent restaurant. Perfect location. Would return in a hear beat!
swimming in nice two outdoor pools ,relaxation at ocean beach
It is the perfect get away hotel if you wanna be close to home but yet away, I
The room was comfortable and had a nice view. The menu at the restaurant is a little dated and, therefore, limited. Check in was oddly laborious, so was reaching the concierge on the phone. The toilet did not work and the plumber arrived at 11 pm to fix it but fix it he did.
Went for a long weekend villa was beautiful. right on beach. Would recommend.
Great room. Great location. Better than the reviews. We had a wonderful stay in a large, comfortable and clean room. Nope
Right on the beach, staff friendly and helpful. Family atmosphere.
The workers were very pleasant!
Everything was brand new, Service was wonderful. Took longer than expected to check in. Check in time is 3pm we got to our room at 4:25pm. They accommodated us so we could change and enjoy the pool. Fortunately it was a sunny day. When we got to our room we were not disappointed. Gorgeous 2 BR condo and plenty of room for a family of 5. Large balcony, 20th floor with a view of the ocean, waterway and all the way down the coast. Only stayed for a weekend, but wished it was at least a week. Pool, Hottubs, & kids facilities were awesome. Right on the beach with Chairs and umbrellas you don't have to pay for. The marketplace needs a little more inventory, but a Publix is right down the road. I hope to go here again in the near future and stay longer. One more thing...No time share pressure