Overview

Best Western Plus Swan Hotel

Sadler Street, Wells, BA5 2RX, United Kingdom
+44 174 983 6300

$111+

Overall guest ratings

8.6/10 Excellent
Based on 533 reviews

Review highlights

  • 9.3
  • 9.3
  • 6.3
  • 6.1

Good to know

  • Great menu
  • Professional service
  • Stylish hotel
  • Wonderful sightseeing

Nearby

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    About

    In the shadow of Wells Cathedral, the 15th Century Best Western Plus Swan Hotel is a history-rich and character-full place to stay. Over 600 years of charm have been crammed into this wonderful accommodation, which is close to the moated Bishops Palace too! Some rooms boast original four poster beds, and we're fortunate to have a front garden with both a Cathedral view and a wonderful walled Garden Cafe! The award-winning restaurant here offers a combination of traditional and contemporary cuisine. For exceptional excursions, look no further than a trip to Glastonbury Wookey Hole Caves, Clarks shopping village, Stourhead and many other National Trust properties! Please note hotel does not have a lift however ground floor rooms and porterage is available. Car parking is on a first come first served basis. Enjoy your stay.

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    bestwestern.com

    Amenities

    • Parking
    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Pets not allowed
    • Steam room
    • Grill
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    Reviews

    Guest reviews

    Overall Rating

    8.6 Excellent
    Based on 533 reviews
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.7 "97% thought the service was very professional."
      8.5 "85% said the reception staff was great."
    • 9.3 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
    • 7.3 "Good breakfast."
    • 7.1 "Good vibe."
      8.9 "89% enjoyed the friendly atmosphere."
      9.7 "97% said it was a stylish hotel."
    • 6.5 "Rooms are ok."
      5.4 "Only 54% said rooms were big enough."
      5.6 "Only 56% said the rooms were modern."
    • 6.3 "Average value."
    • 6.1 "Average amenities."
      6.0 "60% thought the building was acceptable."
      5.7 "57% considered the lobby entrance to be so-so."
      5.0 "50% said the elevator was ok."
    • 4.8 "Bar is not good."
    • 2.3 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
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    Overall Rating

    8.7 Excellent
    Based on 463 reviews
    • 9.3 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.7 "97% thought the service was very professional."
    • 7.4 "Good breakfast."
    • 7.0 "Good vibe."
      5.6 "56% considered the lobby entrance to be so-so."
    • 6.1 "Average value."
    • 6.0 "Rooms are ok."
      6.8 "Beds were acceptable for 68%."
      5.3 "Only 53% said rooms were big enough."
    • 4.5 "Bar is not good."
    • 2.6 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
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    Overall Rating

    8.1 Excellent
    Based on 21 reviews
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.2 "Terrific location."
    • 8.5 "Food is delicious."
    • 6.5 "Rooms are ok."

    Overall Rating

    8.7 Excellent
    Based on 47 reviews
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.2 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
    • 7.5 "Good breakfast."
    • 6.5 "Rooms are ok."
    • 6.2 "Average comfort."
    • 5.9 "Average amenities."
      5.9 "59% thought the building was acceptable."
    Good to know
    "Great menu"
    "Professional service"
    "Stylish hotel"
    "Wonderful sightseeing"
    data provided by TrustYou

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