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friendliness of staff, reception area spacious and welcoming. bedrooms and corridors very smokey, this reflected in the curtains and decor, a great pity, otherwise we would stay again, if we would recommend we would point this out.
everything reception should have been better informed regarding tv in rooms as we wanted to watch the football, we tried to find somewhere outside the hotel to watch it with no luck on returning to the hotel by chance we discovered the game on the premiere channel this is not a complaint just for future british guests who love football !
The staff were very friendly and accomodating
friendly staff, terrific breakfast, very spacious rooms, great sauna and pool facilities. Also convenient and central location. The bathroom decor - a 1980's brown - starts to look a bit dated now.
Excellent location right near the city centre. Having to pay separately for parking. Previously when I used this hotel parking was free.
Room was very nice, staff was very helpful. Pool was not heated so it was a little cold
Silence of the room at nights Internet was charged and expensive
The staff were very pleasant and forthcoming,I especially liked the restaurant,the variety for the breakfast buffet was good and the staff again were very helpful. I think that it was a bit over the top to be asking for payment for the Sky T.v that was available in the hotel.
The staff where very freindly and helpful No Complaints, I will be back in Hamm in Sept and I look forward to staying at your hotel, I will also bring others along.
Big room, restaurants and shops in walking distance! <5 min walk no coffee maker available at the room
Pleasant staff and friendly atmosphere. Room was clean and in line with specs.
The initial welcome was friendly and the staff we met during the rest of our stay were cheerful and helpful.
The hotel is spotlessly clean and tidy with good parking and friendly staff. The large rooms are comfortable and nice grounds to the hotel. The location on a retail park with Ikea, McDonalds and other stores many put some people off, but it was easy to find and the location was never a problem for us, far from it. Nice American Diner walking distance away for great breakfasts and dinner. The charge for 1 small dog in the room at €10 per night is a little high, especially as she slept in a fabric kennel, would have been better declared in advance.
when I arrive in the Hotel the roon was not available, then me and my friend had to sleep in just one roon, instead of two that I had requested!
easy to find, large rooms, confortable bed
friendly staff road noise
Whilst the breakfast availability was excellent, the restaurent selection was very provincial They came to clean the rooms too early (0930) and expected you out by then, we were harrassed on both mornings
Central in Bad Sassendorf, walkable to shops and spa. Good restaurant. Excellant breakfast. Currently (Jan 2010) being refurbished. Once complete should be very good.
walking The beds asked for double they pushed two singles together.Lovely location but for older couples very quiet and lots of clinics in the town .It looked like its the place Germans go to pass away.
The major part of the hotel is undergoing refurbishment but the staff were extremely helpful and eager to please despite the inconvenience of temporary facilities.
The design and layout of the hotel and it's facilities made it easy to use. The staff were very accomoding and cheerful and went out of their way to assist us. The hotel is also of a modern vintage and disign.
Room comfort and breakfast quality. Wi-Fi system was not working well but thanks to helpful staff after a few hours the problem was solved.
great Spa and Sauna center restaurant area was a bit smelly
Comfortable and spacious rooms. Wireless internat in every room free of charge.
The staff was very helpfull and friendly. The sport facilities are excellent. Restaurant very good.
It was nice, although we stayied just one night, we enjoyied it. Room was big and clean, no complains about it.
The Hotel staff were excellent and I thoroughly enjoyed my stay - shall certainly recommend it. Many thanks for contributing to a great holiday No
Closeness to town centre, and easy access
Do not take any notice of the outside of the hotel..... it was and is a lovely hotel. The staff are very friendly and trusting, they advised us to stay in the older part of the hotel because although the rooms were quite as nice as the others, it was cooler!!! She was right especially in 35 degree heat!! Fantastic location - straight through the 'wall' and walk into town approx 10 mins. Breakfast very adequate...... lovely. Would stay again.
Sunday night was band night and it was very noisy. Other guests in the bar were very noisy plus it was so hot that you had to open the windows to try to cool t5he room accentuating the noise & traffic problem. No aircon available or fan offered. Temp 30+ cent.On a cooler week day it might have been better.
Good parking facilities, very close to town without having to navigate inner road system; hotel owner very helpful and friendly. Used by bus trip but would not consider this to be a major negative.
Very near to the historical city centre. We liked the breakfast. Small room but comfortable. No.
Nice friendly staff. Good breakfast. Free parking. Close to city center – 10 minutes walk. The hotel had free internet (WLAN) in the reception (not in rooms), but it did only work occasionally.
The surroundings were very peaceful and quiet and the hotel was quiet. They did not have the facility to pay by credit card as their machine had broken down and we had to pay in cash
Felt comfortable , the staff were very helpfull No coffee facilities in room & no bath only shower in room
Convenient location. Quiet rooms. Spacious breakfast area. Soap was not replenished, even after we reported it to reception.
Internet worked very well. No air conditioning as expected in hotel of this level.
Excellent in every respect
the room was large and well appointed. good modern bathroom
Hotel staff were friendly and very helpful a really nice experience
Staff, food and service.
Breakfast was good, town centre near by. Building work being carried out at rear of hotel, new houses? So noisy in morning and evening when I returned, restraunt selection limited & expensive, better going into Werne centre.
modern hotel, friendly staff, well situated with just a short walk to town centre. Easy free public parking next door.
Modern, spacious,comfortable hotel with pleasant surroundings. Parking easy. Access easy. Staff efficient and friendly. Ideal for business traveller or short relaxed stopover in a densely populated region.
Clean, modern room with all facilities be careful in entering & going out off the underground parking, as the entrance is narrow
Lovely hotel with friendly staff. Excellent food and a nice atmosphere. Clean and large rooms. Ample parking nearby. Best hotel of our trip. Recommended without reservation. nothing
it was the worse hotel i have ever stayed in would not call it hotel more a b and b. my privace was nil. as i had a lazy morning one of the days i stayed in bed and a man walked into my room to do something to heaters while we did not give him permission. Also bed linen fu.ll of holes . i have itch bumps all over my body from room. Net curtains on window suppose to be white they were black.staff no english. i feel i should get refund
Friendly Staff, locking garage, in walking distance of local facilities Small bathroom
The hotel is in need of general updating.
wirless connection did not work as very bad connection.
Main house full of character and charm, modern decoration, very quiet, more personal than a chain hotel. Restaurant good value and popular. Service excellent. Church clock next door chimes every half hour: ear plugs recommended although you do get used to it.
The food was great, super bar and restaraunt downstairs and the staff are very friendly. Very clean rooms all in all a super hotel.
The room was spotless, staff friendly
Staff and facilities are really good and will definatley be staying at the hotel again, food was superb - the best we have ever had at a hotel
Staff very friendly and helpful. No tea making facilities and no toast available at breakfast
A very nice stay.
Could not fault any aspect! Was very impressed with the restaurant and value for money for the room. The staff were extremely helpful and friendly.
welcome juice and homemade chocolate truffles, quiet rooms, very clean, super helpful staff and owner White gloves on staff at night was a bit much
Excellent small renovated hotel. Highly recommended!