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Location, excellent breakfast buffet, good food in evening offerings Unable to call internationally and night staff had no clue about solving situation.
The breakfast was a 10/10 night staff on reception left us waiting for entry into the hotel, until he had finished a phone call. Barman ignored us when we tried to order food and drinks and served a customer who had obviously been in the bar all night giving tips to the staff! Night staff were very poor to say the least!
closeness to airport, clean, efficient room no warning that there would be a charge for parking the car overnight check in staff short on charm!
Ran out of things at breakfast time
Excellent location by the airport, nice and professional personnel, professional services, clean
Excellent location close to airport. Very quiet and comfortable room with good shower. Complimentary breakfast was fine with good quality ingredients .On a freezing cold weekend, the hotel was very warm and cosy. Whilst dinner was of acceptable quality, the menu was perhaps overpriced because of the captive market. I do resent paying £5.90 for a glass of not very good wine.
Location location location Nothing bad
Convenience. Restaurant good for what it does. Order off the specials board. Very well sound-proofed.
the attention given by check-in staff and the comfort of the rooms,good food none
nice having a bar, free breakfrast buffet, coffee and tea started at 430am. Very friendly and helpful staff.
Hotel is very near to airport and i was satying to pick up some friend of mine and it became very easy for me .
Restaurant staff seem to be bothered by our presence and not too will to see if we required service at all or not
Location for airport. Good bar and restaurant area unusual for an Ibis. Usual Ibis cleanliness.. Watch out for the pricing policy. The published rate is a fiction. Always book in advance to fix the rate.
It's less than 15 minutes walk to Luton Airport The bed in the first room they gave me apparently hadn't been changed from the last occupant since it contained several long black hairs. I asked for a different room and was given one, but this changeover ate into the five hours sleep I was already limited to and should not have been necessary.
the bed was really comfortable none
No obvious directions from the airport terminal to Ibis Hotel for guests not arriving by car. There is a regular bus service (stop en route to Parkway) but it isn't well promoted.
We arrived late and the staff were welcoming, friendly and gave an excellent service. Location very good. 24-hour bar a great asset. Room was much too small, very clostrophobic. We stayed in room nbr 106 (ground floor), window faced the car park and we had no privacy - only if the curtains were drawn. Curtains were damaged and did not close properly. Price of gbp 79 far too high for these standards.
The location from the airport, very convienient. Ideal for a business person or a family looking for a one night stay. Staff very friendly and efficient There are no complaints
Room was comfortable, cosy and very clean. Lobby/bar area was cold, was freezing outside but maybe heating could've been turned up.
Friendly staff at the reception. Within 10 minutes' walk from the Luton airport. We sat at the hotel restaurant table for 20 minutes without even being noticed by the staff. And oh yes, we tried everything except shouting. They just walked on by, so we left to dine elsewhere. The Internet tv image resolution was lousy and the tv channels did not show properly (antenna or cable defect?)
Nothing The room was very small The shower was very small Nothing was good about this place
perfect location for very early flight next morning
Every aspect was ideal for the peaceful, luxurious and celebratory stay for which we were looking. The management of the restaurant seemed to leave something to be desired. Whilst the staff were pleasant, helpful and courteous, many of them appeared to be wandering around aimlessly as if they did not know what they were supposed to be doing. Further, there must surely be something to be said for guests to be allocated tables for the duration of their stay, rather that allocated haphazardly at each meal.
There was insufficient lighting in the bathroom and bedroom to make up. Please please allow pets!
Please write at least 15 words
The buildings and grounds are superb, the spa is very good but most importantly the staff were very friendly and helpful, particularly Anthony at concierge.
Hotel was Luxurious, Staff friendly and Spa facility amazing, would Highly recommend. No, all good
i booked for my 21st wedding anniversary as a surprise for my wife. The entire weekend was absolutely brilliant, outstanding historic building, great facilities,wonderful staff, fab food, we enjoyed the spa too. We will recommend to freinds and return without doubt. no
- Pet friendly - Beautiful building with beautiful rooms and beautiful gardens - The kitchen is just regular - We had to queue for the breakfast because the room is too small - We had to reserve even for the 5 o clock tea hours in advance
For a stately home it had a homely atmosphere.
The restaurant in the hotel, The Wernher, was superb. The food was totally excellent. Worth every penny! The service was very good too. The hotel itself is beautiful , inside and outside. The grounds are lovely. When i booked, i was given the impression that the room would have views of the grounds,as that was part of the room description. But we were given a room that was far away from the grounds and below the ground floor. But the room itself was gorgeous.
The hotel itself is grand and beautiful with lots of character. The staff were very friendly, the room was comfortable and the food was delicious. We loved pre dinner drinks and the atmosphere in the lounge with the fire burning. The swimming pool and sauna and steam room were great. The jacuzzi had the most powerful jets and we thoroughly enjoyed being the only guests that afternoon as they only just opened the pool. The walk around the hotel is lovely with the secret garden making it more attractive.
Luton Hoo is a superb hotel The staff are excellent and very professional the buildings impressive and the dining rooms spectacular .. we did not play golf but we did think the course looked very boring ...the spa was wonderful and the rooms very comfortable and extremely spacious We had a room in the coach house [ an ungrade not asked for but offered ! ] It was above the pro shop of the golf course and very noisy [ beware ]
chack in took too long
Hotel staff very friendly, room very clean and comfortable
Lovely room, excellent value for money
Nicely decorated reception area and room. The location isn't great for central Luton.
so the bed was very comfortable as was the room in general the view from the room wasn't fantastic but thats a stretch to find something wrong to say
Clean. New. No bar facilities in room. No bar late for customers. Cold reception. Staff foregin and not very warm on arrival. Food awful
the cleanliness of the room and facilities in general was quite impressive the shower was faulty in my room, sort it out guys! it's an unnecessary blip on your otherwise unblemished record
For the £65 I paid I wasn't expecting one of the best hotels I have ever stayed in and I include in this list some prestigious 4 and 5 star hotels and lodges. The room was large, well appointed, the bed supremely comfortable, the shower large and like standing under Niagara Falls and the free internet access and widescreen tv were an added bonus. We stayed in the hotel for dinner and were very impressed with the quality and value. Breakfast at £9.95 was also excellent. I cannot fault any aspect of this place and would highly recommend it to anyone. Let's hope that once the smell of fresh paint subsides the staff are equally enthusiastic.
Very nice room with upmarket fittings. Paper thin walls between rooms. You could hear everything going on. Very poor breakfast that doesn't do justice to the Hilton brand. Surprisingly the breakfast was no better in quality over a premier Inn. Premier Inn comes out on top in terms of quietness. Their doors don't slam.
the perfect comfort of beds, the cleanliness of the room and bath, the restaurant and its prices No bus to and from the Luton airport. Distance to Luton Airport; although on websites it says the hotel is pretty close to the airport, actually it is not that close.
Lovely new and clean hotel, friendly porofessional staff and a very comfortable night. The restuarant is large and rather lacks atmosphere. £9.50 extra per person for breakfast a bit expensive so we gave it a miss.
comfortable - friendly staff
The Hotel and room was sufficient for my needs as a visitor to Stevenage for business purposes Did not have onsite parking but it's not really an issue as a local car park was 100m away
checking out reception staff not aware of my booking, no iron/ironing board available
Bar open late and friendly staff No shower gel ,reception could not supply an iron and iorning board so made us very late for party,breakfast was very limited with no cutlery only small plates , slow toasters and dirty micro wave
Express by Holiday Inn always have large well rooms with good bath/shower rooms Breakfast coffee was poor for price of hotel. The arrangements for collecting breakfast were crowded and cramped. The hotel parking was in fact in a supermarket car park and had to be vacated at 10am
i had to be transferred to a new room because of a very strange smell !
I like the service which was provided was very good. Just the general hotel was the best of my stay there was not anythink i disalike about the hotel
I stayed in room 403; however, there was noise from an air handling unit/compressor on the roof above my room which was not acceptable.
The window in our smoking room couldn´t be opened
clean and modern rooms, nice restaurant, good service nothing
lovely modern hotel no
The hotel is a good location, clean and their staff excellents. Air co. fine,but the price expenceive fot hotel in that area ,can you stay in London for same money. The price high for hotel in countryside .
Great, clean environment. Friendly, good service. Tidy and clean. High quality cotton bedding. Harmonic restaurant.
Modern styling and comfortable quiet room.
quality of hotel and room design/fittings
Tea/coffee, cookies, milk, water was in my room. Room was standart but enought large. There wasn't any EURO-UK power adapter on reception. Iron was broken.
The decor The rooms need fridgesand mini bar
We required a hotel near to Hatfield House, we were exhibiting at the Rose weekend and this hotel fit the bill beautifully. Three minutes away. We thought that it may be noisy because of its location on the map; but not a bit because it was the weekend it was peaceful and quiet;- lovely. The staff were delightful; young but obviously dedicated. Our waitress Mica had been with the Hotel three years and was very happy there. I asked her !! Our evening meal was absolutely superb even though they were catering for a wedding as well. The room was perhaps a little small. The bed was so comfortable we slept like babies. So pleased we made it to breakfast as this was divine and set us up for a busy day ahead. However bathroom was lovely and spotless.
Location, convenient to visiting office rooms were too hot - no a/c. If you opened the windows it was too noisy. Attitude of the receptionist was not customer focused
Room was clean Toilet bowl was in need of discaling.
Exceptionally clean, just been renovated to high standard, lots of extras in terms of toilet,ies and huge large room ; very good value for money loved the plasma tv children in longue and just by bar ,they were very loud, so went off to our room
Easy access from Motorway, pleasant surroundings Unable to control temperature in room, heating either on or off. Breakfast staff not very attentive. No female sanitary products in Ladies toilets.
Efficient hotel - clean and comfortable with reasonable breakfast - staff were friendly and the location convenient.Would use it again if in the area
breakfast need more parking space
i cannot pick anything in particular. the stay was good
The friendly staff whom all went out of their way to see that I had a good stay at their hotel. Also, having the Xbox 360 with Toy Story 3 programmed in it, in the lobby was an excellent idea as it kept my 6 year old son occupied while I entertained guests in the adjecent lounge. Nice touch! I usually choose hotels that have fitness facilities. However, there was a pool there but I was a little dissappointed to find it closed forthe season. This however was not the fault of the hotel as it is an outdoor pool and thus can only be opened seasonally.
Good quality hotel with a very good resturant and helpful staff Some room rates do not include breakfast
Staff actually smiled & helpfull breakfast choice could have been better.
New hotel - so room was clean, equipment was modern and worked well. New hotel - no adequate payment facilities, lift broke down (we were on the fourth floor), not all of the menu was available.
Very helpful female cleaning operative Paying for parking for nights there.Hotel allowing escort ladies into premises
Nice clean new hotel Didn't like disabled bathroom - no bath! Also, lighting in bedroom was awful - does anyone try putting make-up on when designing these things?
Comfortable room. Lack of on-site parking, you have to use the public car park across the road.
Good value, well positioned for getting around. Comfy beds, great shower.
Comfortable clean rooms
No on parking facilities
The staff were helpful, and the room was very clean and well-equipped. It was convenient for my business meeting. Lack of sufficient on-site parking. Having to pay extra for Wi-Fi.
Engaged staff. Very little on-site parking.
Pleasant room Food was bland and lacking in quality and imgination - and is real issue in choosing whether to use this hotel again
The breakfast Buffet was poorly organised. We had to ask for plates and cups and also hot water for tea. the tables were not very clean either.
Clean And warm ( too warm maybe)
Nice bedding and colour-scheme/ambience of room good Range of tv channels Good eating place attached Shower not powerful
The rooms are basic, but very clean. The staff were excellent, helpful & friendly. The Breakfast was also excellent, there was a lot of choice and you could help yourself. You could not view the telly and use the mirror (to do hair/makeup etc) at the same due to the location of the mirror.
It was cheap, the staff were friendly and verey helpful and the room was comfortable. My husband particularly liked the king size bed as he is tall! It was a lovely quiet location but close to our venue for the evening. Good special offers for dinner too. Nothing negative really - we didn't have breakfast as we weren't hungry enough to do justice to the all you can eat price!
Cleanliness, practical and reasonably priced I was disappointed that the advertised £29 did not apply to me even though the In was not over crowded. Had the price been skightly lower I believe you may have had more quests for the Saturday
Everything was as expected for a one night stay I,and a few others complained about being served cold breakfast at 08-12 in the morning
Pillows too high and hard
The Premier Inn was very quiet even though it is right next to a railway line. We stayed here 27.11.10 and 28.11.10 - temperatures outside were below freezing but we were comfortable and warm in our room. There is a nice Beefeater Restaraunt next door for meals. We would use this Premier Inn as we have family living in Welwyn Garden City and it was very convenient also for a train trip into London (25mins)
Staff good, room good Mattresses are crap. Came away with ba back.
Convenient and easy to find - very friendly welcome and everything explained to us. Spotlessly clean and newly decorated. Excellent in every way - only thing I would say would be to change the towels in the bathrooms to ones of better quality as they were thin and cheap and let the room down.
No one on reception twice I needed some info and could not find anyone. Shower was only running cold water in fact there was no hot water at all, no telephone in room or alarm clock tv didnt work.
Warm welcome, clearly family run. Lots of personal touches. Clean, comfortable & nicely located
The Staff were very welcoming as always. Room clean and fresh Nothing
The rooms were spotless fresh towels everyday and the kitchenett was just what i needed. everything was perfect i have no complaints
The room was better than expected. Nice, clean and perfectly equipped. Good bed, The lady of the house had stayed at the reception until my late arrival and was helpfull with any questions. I would have liked breakfast, but at least there was a kettle, there were teabags and coffee available.
i work away from home so all i wanted was a clean tidy room. no
Very clean and modern and the man on the desk was very friendly, good value for money
Well appointed quiet rooms with very comfortable beds. Good attention to detail in rooms and individually themed, e.g. Japanese, nautical. Friendly reception and generous amount of parking. Apart from being able to request continental breakfast in room there is no catering but you do have a mini kitchen. Didn't bother us at all, as we much prefer to get our own food and there is a huge Sainsburys just 1/2 mile northwards. Nothing. It was a perfect guesthouse.
Room decor and comfort were excellent A bit of a maze getting to the room from reception - no lift
Outstanding staff The layout. Rooms need to be renumbered and mapping needs to be better. I had to go through 9, yes 9 doors to get from my room to reception. Also internet great in the bar but ridiculously expensive in the rooms for a bad signal!
Helpfulness of the staff
Very convenient for local shopping and university Room booked as twin but made up as double. However staff responded quickly to swap room
Location near the Uni and shopping Mall. Reasonable price. Reception not always very helpful. When I was at reception, a guest came in and asked if they had a lost property box as he'd left an expensive pen in the room the last time he'd stayed there - though this was several weeks before. The receptionist just said it was unlikely they would still have it and made no attempt to try to help him - in fact, she hardly looked up from what she was doing. In the end, he just said "ok" and left. I thought this was pretty bad service. In my case, I also found two of the people on reception rather unwelcoming. Service in the restaurant a bit slow and food rather tasteless. Water took ages to come out of bath taps and I had to run the bath at least 10 minutes before I wanted to use it.
good area and nice rooms the price of the breakfast was very expensive. the smell in the lobby was horrrible
Friendliness and helpfulness of staff
Great location right beside University & Galleria Bathrooms need to be refurbished
It was central to the heart of the business location of Hatfield The hotel is tired, over priced and tatty, I would feel ripped off if I paid half the price.
The staff were kind and helpful and very professional The bed was hard and uncomfortable , the bathroom in a very poor state of repair, cracked and broken tiles.
roome were a good size and well furnished. have booked adjoining rooms, I could not gain entry to one due to faulty lock and with out being asked was given another on a different floor at the other end of the hotel.Some staff were difficult to communicate with.
There was adequate parking next to the hotel. The room was ready on arrival. Staff friendly and helpful. Nice room. Breakfast was good. Our room was directly above the bar and on the night of our stay there was a DJ and disco. The noise was loud and the base made the floor vibrate, however, although it did not prevent us from sleeping because we were really tired I feel that other guests would find this a problem.
The staff was very kind, and helpful! The rooms were comfortable. During our stay the hotl was under reconstruction, the workers were a little noisy. The breakfast serving was clumsy.
Really big room, bath in the bathroom, not a shower as you usually get. close to the airport, you can get a taxi for 5 pounds. Noisy at night not because of the train or planes but because of other customers coming back late at night at taking showers at 1-2am, extreamly noisy plumming
Clean sheets and comfortable bed. Pleasant and friendly check-in person. Asked for quiet room but were given one on main road and next to a noisy couple despite the hotel not seeming to be occupied by many guests on the night. Difficult to find hotel due to no name on the building. Dirty carpets in room. Electronic safe advertised but not in working order. Walls very thin, could hear every noise from next room, and I mean every noise! Wake up early call requested but not received. Stains on room ceiling. Noisy late music from downstairs bar until late. Pictures of hotel on internet very misleading. They flattered the actual condition of the hotel.
Staff were helpful - if somewhat disorganised. The location of the hotel (between the railway line and a main road) made it extremely noisy. The rooms and corridors were smelly. The hotel seemed to be in the midst of refurbishing some function rooms - the bedrooms also badly need to be updated, decorated and recarpeted.
As commented. Bad description of location
The hotel was clean and central to Luton. We used it purely for "a bed for the night" before going to the airport in the morning. The rooms were simple but had all we needed, bed, shower and TV. The hotel is noisy, both through loud music in the bar and the traffic outside (only single glazed windows I think!). However you do get what you pay for and what can you really expect for £40l! If you want a luxury hotel don't stay here, but if you looking for a cheap and cheerful hotel then this is as good as any.
The room was clean and spacious with tea & Coffee facilities. Normal check- out time is 11 A.M. but they allowed us in our room until 12.15 (reluctantly) and provided storage for our cases until we departed for the airport in the evening. There was loud noise from the Bar on Saturday Night but Sunday Night was fine. Last breakfast is served at 9.00 am., which is a little early for people on a leisure break. My sister asked reception if she could buy some milk (we had run out in the room) and was told to go up town, they could not give her any. Perhaps they didn't have any.
Good breakfast, room clean but lacking in maintenance - see below. The most uncomfortable bed I have ever slept in - the base had plywood screwed to it for support, the matress should have been skipped years ago. Shower/toilet floor tiles loose and cracked. tv picture very poor.
The breakfast was OK Very Noisy, road traffic, trains, banging doors from the bar below. Restaraunt not open for dinner due to refurbishment, which it badly needs.
Welcoming staff.Cooperative and eager to help.Clean environment. No wardrobe and no bedside table or desk for using stationery.No tea making facility in room.
funny because it seemed to be at legoland a small room with no desk and a tub as big as that of a plane easyjet. do not walk near the airport. luton town is a terrible, if you can fly to Gatwick or Heathrow
Staff was excellent, and her assistance: hiring taxi, quick process for check-in. I also liker having drinks and snacks in the lobby. It took me a long time to figure out how to set the alarm clock, and even so I couldn't set at the time I wanted. No soap/shower gel in bathroom (it was over)
Checking in speed very good, location very close to restaurants and train station. I think the rooms need a shelf or small table, and the air conditioning when its sub zero outside should be turned off.
Found the place 2 b spotless and the 2 staff members on desk the 2 guys were very helpful and polite and know how 2 do there jobs. Justb when booking on line the money taken out off card straight away prefer just 2 book with card and pay on arrival because my card is in euros and occured some stupid charges on exchange rates and so on.
Price The sheets in the bed appeared not to have been changed. I slept on top of the comforter.
Ther was no smokin in the rooms that was the only down fall. I think there should be smoking rooms available and also I asked for a room with window and the windows didnt open got vry warm in the room.
it was crap couldn't adjust heating, couldn't breathe.
For one night stay it was good, very clean
Clean, friendly staff, basic but all that was required was there, good value for money Bathroom light didn't work, orange walls, small, small bed, only one pillow each.
Fresh Clean hotel, friendly Staff. Easy to find. restaurant next door. No free Wi-Fi
We had an excellent stay and could not fault the hotel or staff.the staff were most welcoming especialy the lady receptionist who had some difficault people to deal with
Clean, tidy, straight forward check in Heating was off in our room , we got there late and it was really cold until I put the heater on , would have been perfect if last customer had left radiator on even just to take chill off room considering time off year.
Staff pleasant and helpful. Breakfast and in-room food very good. Shower wasn't working.
Staff very helpful Breakfast time to short
Not much to state as Premier Inn's are very much similar in standards where ever they are located
The staff were very efficient and helpful and the room was lovely and clean. Nothing
this was my first experience staying in a hotel on my own as a lone female. I felt very safe and secure.
Room Clean and prepared Location handy to where my family were visiting Room was cold on arrival and took a while to warm through I thought I had paid with my card for my daughter and her husband however they had to pay when they arrived had they not had a means to pay this would have caused them great embarrassment - having given my card number I would expect the payment to be taken from this. I had to reimburse my daughter the costs.
Friendliness of the staff and the general atmosphere. The room was excellent.