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Location and external appearance. Cracks in the tiles; holes in the walls; dank view of the internal courtyard. Before I stayed at the hotel I believed it was a three-star going on four, but now I know it's going on two. Time for a total internal refurbishment...
Helpful staff. Good food in the restaurants. Being rushed through dinner as there was a large party in.
Have stayed here before and found it a pleasant and convenient place to stay in Shrewsbury. Will most likely be back again in the New Year. Thank you
The location was great. The breakfast was even better. All in all a great stay. n/a
We loved the location and the breakfast was first class, cooked to order too. The bedroom was on the small side.
The reception staff in particular were very helpful
Good breakfast and excellent meal at Chambers The car parking arrangements
Very comfortable and well and conveniently situated in the town. Did not find one of the check in people very friendly.
the location is perfect and a beautiful old building also the bathroom was really awful
The toilet seat had broken,we didn't like to complain!!also no staff when we went to the bar near the reception twice!!!once on our arrival then around 5 30 pm!!!it would be nice to have a pint in the hotel instead of going across the court yard!!!we stay here often!!!
Very nice indeed We would have like to have dined in the bridge rest# rather than in the bar
The location was lovely. I haad a lovely walk along the canal in the Autumn sunshine One of my guests in another room changed room as the room had apparently been used, also another guest had used towels when they checked in.
Everything. Air conditioning unit just a little too loud.
Room comfort, Leisure facilities and view from room N/A
good food bath room a little small
My wife and myself enjoyed a relaxing spa and then a wonderful meal in the hotel restaurant. The hotel facalities are excellent. Rooms are nice without going over the top. Bar Prices are good value. If the hotel can maintain these prices it will do very well.
Canal-side setting, attractive and interesting
The room was very comfortable with beautiful views over the canal and the countryside. The spa was superb with a huge range of treatments on offer and helpful friendly staff. We had an excellent meal in the restaurant with local ingredients. Although the food was excellent, the restaurant staff did not seem well trained, eg they did not return with requested items, nor did they ask or anticipate whether anything was needed.
The views from the window over the Llangollen Canal were nice. Staff friendly. Found it hard to get to grips with the air conditioning. Having manually turned it off it came on again automatically.
As a wedding function was held that evening a party followed in the corridor and in adjacent bedrooms until 3am (yes!!! 3 in the morning) which made it very difficult to get any sleep. Other residents complained loudly and the hotel management were nowhere to be seen. I will not stay at this hotel again!!!!!
Dinner Bar staff and poor service there
Tucked away Staff in Restaurant wore "grey" shirts which originally would have been white. If the table cloths can be a bright white why can't you put the staff's white shirts in the same wash?
use of the spa facilities really creaky floors
The room overall was very good plenty of space. The decor was to a high standed. The shower was poor, breakfast was not the best! the tv in the room should be updated.
On Arrival the Hotel was well presented Room was nice, However the bathroom was dirty, mould / discolured around the bath and shower screen quite off putting. Sorry
In ownn grounds, pool and gym, friendly and helpful staff
The relaxed atmosphere,the food was first class. Friendly staff on hand. I loved the pool and spa.A very good 4 star hotel. I would have liked a map to find my room. Im terrible at directions and kept getting lost. Maybe have some landmark pictures. Go left at the Picasso sort of thing.
The receptionist ( training to be a clinical psychologist ) was the most smiley ideal receptionist and of course gave the most wonderful first impression.Other staff excellent ,good breakfast and inclusive use of the spa is terrific value.will come again. The electric storeage heater in room 60 was not particularly efficient
The spa facilities were very good On the whole the hotel staff all gave poor service
Service was friendly and unobstrusive, there was plenty of comfortable lounge area for both quiet and socialising with guests etc. It was central for our purpose and had a carpark.
The restaurnat staff werer both efficient and friendly - the food was nicely presented and well cooked Not really - the floor boards creaked - but the place is after all very old...this was charming, really. But could disturb other guests etc in the adjoinng rooms!
warm with big open fires, town centre location with car parking Poor selection of wine, drinks very expensive
its location right in the centre of town. walking distance to everything we needed. free parking.
The choice of lounges, restaurants, bars. We also enjoyed the breakfasts, and found all of the staff pleasant and helpful. The bedroom was outdated (regardless of the old character of the hotel) and parking was difficult. Possibly, locals use the parking facilities on a Saturday and there were no spaces left for hotel guests.
Very friendly hotel staff, good food. some of the decor is very tired
Good Food, Clean Room, Friendly Staff
We liked the comfortable bed and the downstairs rooms especially the big open fireplace.The breakfasts were really lovely. Our room was at the front next to the busy road so was very noisy at times.
Very comfy bed Large Bath Log fire in Lounge Excellent breakfast
Arrived on the Friday night and had a meal in the bar/restaurant. Breakfast choice on Saturday was excellent, as was Sunday. Did struggle to get a table on the Saturday eveing as there was a wedding, which we were unaware of. However, this was soon rectified by helpful staff. N/A
None There wasn't any hot water when I used the shower. On arrival we ordered some tea and coffee, as we were too early to check in, and had to wait nearly 30 minutes for it. I felt this wasn't really acceptable considering I had been driving for almost 3 hours.
Friendly, polite, unobtrusive staff. Good food, clean and tidy. The staff responded well when I asked for another bed in the room for my son to stay. The lady (Portugese or Spanish), that served breakfast was lovely, and a real asset to the hotel. The Darwin room is a feature of the hotel and allows for private family dinners and meetings away from the main dining area. It would have been nice, being as my stay was over the Christmas period and temperatures were in minus double figures to have been offered an upgrade to the main hotel.
Hotel is in a good location, staff were polite and helpful, breakfast and buffet lunch were satisfactory Rooms were a little tired looking and shower facilities old fashioned
Good nights sleep very poor reception on BBC1 and I didn't like the smell of the air-freshener
Good food. No toothbrush and no toothpaste. The customers should be well informed of this beforehand. As a frequent traveller, I can't really accept this is common practice.
Comfortable rooms, great breakfast, friendly helpful staff.
I found the receptionist really pleasant,which gave a very good first impression.My daughter and I dined in the bar, and we found the service very good. No complaints.
Staff very pleasant and helpful. Food good value and good quality for the price. Handy for the centre of Shrewbury. Room 101!was very cold despite 2 rads being on. Towel rail in bathroom wasn't working so bathroom was freezing cold. Despite reporting the fault nothing was done about it for 3 days. Noisy[traffic] and not much room to work. Pillows poor and need replacing.
Staff were extremely helpful. Very pleasant stay. Will definitely stay at the Lord Hill again.
situation, very convenient could do with a few finishing touches
Friendly greeting on arrival, comfortable room and a great breakfast.Would stay again.
Good location, close to shops, restaurants and attractions but on a quiet(ish) road; easy to come and go when we wanted and a car park nearby. Service a bit uninspired; certainly not the friendliest hotel we have stayed in. Decor a bit tired and old fashioned.
Queit cozy place but within few minutes of town square. Family-run informality, excellent breakfast. The breakfast window of 8-9 on a Sunday was too early, too short. The room cleaners also worked only till 11 on Sunday which was surprising.
Comfortable bed. Lots of clean white towels. Interesting old building. Handy for river. Noisy (near building site and pubs). Instant coffee with breakfast. Lots of stairs to climb with suitcase. Overpowering "air fresheners". No thermostat on radiator. Owner not particularly friendly.
I only stayed one night, but my overall impression was of an efficiently run hotel. There was nothing I disliked.
The room was very comfortable. The breakfast was excellent.
Clean and tidy, staff helpful and friendly No Parking, tv reception was poor.
The bathroom tiles and the wifi I found the brekfast staff unpleasant. It seemed as if he didn't want to be there - he keep banging the plates and cups about - in fact another breakfaster commented upon this. He was quite grumpy. Maybe he should look for a new job. The cleaning lady and the young girl were much nicer.
Very central setting. Welcoming owners. Parking is an issue in the mornings
The service was excellent and very welcoming, they could not do enough for you. The room was excellent, very clean and beautifully decorated. Breakfast was delicious and you could choose what ever you wanted. There were not any bad points.
Excellent staff, excellent facilities, no fault in any way
Friendly staff, pleasant atmosphere and excellent food. Very nice environment in which to spend a weekend away.
Exceptionally clean and comfortable hotel with fantastically friendly staff who made every effort possible to make you feel welcome. Pub downstairs a little noisy but nothing discomforting.
There were no coathangers in the room and when we asked for some it was like we were asking for something special. Water not particularly hot for a shower.
we had a lovely evening meal ,staff were very nice , very cold room ,broken shower water went everywhere but my body and it was held together with tape, we felt springs badly in matress ,
Friendly staff. Cleanliness of room. Food very good Room facilities a bit basic but reasonable given cost
Lovely old building. They tried to charge me for breakfasts I hadn't had because they assumed I was with a group of others staying at the same time.
I have stayed at this hotel previously, but not very a few years. Rooms have been improved but the hotel has maintianed it's historic character
lovely and warm on a very cold weekend
close to town,food stairs abit dangerous
Close proximity to the centre of Shrewsbury We chose to pay extra for breakfast, but it seemed as though it was too much of an effort with the lady in the breakfast room - we ended up just having tea, cereal and toast because it felt 'uncomfortable'.
A first online booking, which was cancelled again, was confirmed to me by e-mail to have been cancelled. However, in the it system of the hotel's reception at arrival it was not cancelled. It was very hard for me as a stranger to find the gate of the premises located on a dark country road by car at arrival at night, as it was not lightened at all. The lightning at the bathroom mirror was not satisfactory to me for shaving purposes.
leisure facilities - Good sized Swimming pool. Rooms were very spacious. Postal code given did not lead to the hotel but to a dark side road about 4 miles from the hotel-rang the hotel for the correct post code to use. The main reception area lacked warmth & atmosphere
Good spa facilities and clean spacious rooms. When I got to the hotel they did not know about my booking. They said booking.com send them bookings by fax and it is unreliable. This is the second time this has happened. The hotel is fine!
Room was excellant
High standard of rooms and hotel in general Nothing
The silence, the friendly people the good room The breakfast wasn't the best we had.
Lift down two flights of stairs was not working during our stay.
the breakfast in the conservatory overlooking golf course was lovely
Very comfortable, clean, quiet and friendly in pleasing surroundings. It will be good when the leisure club is open
Good quality and comfortable accommodation good food and nice efficient staff Pity the price of drinks was so high.
hotel in good position, stayed in the laura ashley suite, nice room, very clean and an excellent breakfast, thanks for a lovely stay. nothing
The friendly service
It was conveniently located and had a relaxing atmosphere. As above re leisure centre also some of the furnishings are looking tired!
An old but comfortable hotel that provided just what a traveller needed for a short stay, neat,tidy and well staffed.
Excellent location, in town centre and close to countryside. Comfortable bar/lounge area. The room (216) was quite small and very hot. Radiator valve was very stiff to operate. Even when closed completely the room was hot. Very little drawer space in the room for clothes, only a cupboard with hangers. Bar prices...£3.80 for a glass of wine?
The staff were very friendly & polite. The food was of excellent quality. Nothing
It was convenient desk staff were helpful. No mini bar, en-suit far too small, Table light didn't work, TV didn't work properly, window had to be fully open or closed; unless propped up with bottle. No bar or snacks mid afternoon. I was only there one night so didn't bother; too costly
friendly, small, good value, tv services could be better
Excellent service and super breakfast. Comfortable clean rooms beautifully decorated. The hotel could do with a lift as my elderly mother struggled to get up to the third floor.
Travelled to see relatives It would have been better if the tea cups in the where replaced after afternoon tea, which is what we expected
Attentive but not intrusive staff and excellent evening meal. Nothing
the gardens and the view executive bedroom much too small for two people
Beautiful restaurant, lovely setting. Whilst reminders about responsible drinking are relevant for weddings, the note in the bedroom painted a mental picture which detracted from our experience.
Very comfortable, excellent staff and food, just an overall very pleasent stay. Hope to stay again soon. Thank You. No dislikes.
The hotel has lots of character, in lovely surroundings and the staff were good as they paid attention to detail and we felt welcome. n/a
staff, cleanliness, comfort of rooms not applicable
General atmosphere of a proper hotel The crackling accopanying the excellent pork dinner was to say the least a dissapointment
The room was perfect for our wedding night,the views we beautiful from our bedroom window,the staff were very good,would stay again.
A picturesque country hotel with excellent staff and great food, just a short car journey from all the shops you could want
Excellent breakfast No mirror in bedroom near socket plug to dry hair, & not much room to walk round bed. Room 1
Rooms clean and well furnished. Excellent bathroom facilities, brilliant shower and plenty of hot water Parking can be difficult in Shrewsbury but staff are helpful in guiding you in this respect.
Friendly staff and the room was modern and well fitted out. Bathroom had good facilities. Breakfast good in a pleasant surrounding. Room very small and cramped. But OK for a 1 night stay or for just a single person use. Would not want to spend longer.
Staff were efficient friendly especially the manager who made our stay very welcoming. We would definatly be recommending your hotel to friends and family and would definatly return in the future There wasnt any
I stayed here for just one night, I usually stay at Holiday Inn or similar. I found the quality, comfort and friendliness of staff to be quite exceptional, one of the most comfortable hotels that I have ever stayed in and I will be using this hotel in the future. My only niggle would be a slight draught from the window but saying that, the age and caracture of the building makes this acceptable.
The room had lots of space and the bath room was lovely. Bed was very comfortable Needs to be a mirror in the main room. There was only 1 large and 1 small towel for myself and boyfriend.
Morgans was a clean modern pub/ hotel No heating on first night. The prices charged were not the same as shown on the internet - ie Breakfast was more expensive than advertised. Traffice noise was bad
Fantastic hotel, comfy bed, good bathroom, clean and modern, great service and lovely breakfast! Full length mirror really needed in the room and thicker curtains to block out the light!
Room was well equiped, comfortable and every thing worked. Breakfast was very good and price about average for what we got. We would do it again. Noise from the street every night, people and traffic. Lack of on site parking is very difficult.
A warm welcome in a relaxed setting. Great location for shopping and going out! The room was clean and attractive and had everything we needed for a short stay. The food in the restaurant was lovely and the service again was friendly and attentive! Toilets in restaurant in the morning were not clean. In fact extremely dirty!! We were there quite early but I do expect toilets to be cleaned before you open.
Very nice hotel in lovely surroundings. Would have no hesitation in recommending to anyone wanting a quiet break in the countryside.
The Old Rectory Hotel is stunning, the architecture of this old building is absolutely superb. The rectory set well back from the main road with a long drive leading up to it's impressive main entrance. The grounds are very well kept and the view from our location over looked a very neatly cut lawn and countryside beyond. The staff at the Hotel were just brilliant, we arrived very late and was greeted by the night porter who was both helpful and freindly, something that you don't often get ariving that late at other hotels. The suite (Room 14) was superb in good decrotive order and very comfortable with seperate shower room and bath room. The general manager of this establishment should be very proud of all there staff. N/A
The friendliness and efficiency of the staff, and the varied options for breakfast. Rooms were had the basic essentials, but were very cosy.
Lovely, homely atmosphere, very friendly staff, excellent food
breakfast was good happy to make proper coffee four poster bed uncomfortable to sit on spa bath a bit grubby
Very friendly staff. Good food with very good service. Pleasant, relaxing, quiet location. Music played over hotel system was intrusive into our room (room 1), however it was only on between 6 and 11 in the evening so if you are out in the evenings it would not be a problem.
Beautiful location,superb room,wonderful grounds and friendly staff. Dinner was excellent, breakfast was adequate not quite sure why they won a breakfast award. Relaxed and quiet stay. Hearing the piped music from the lounge below.
Room was very nice and clean. Good selection and quality of food. Hotel grounds were lovely. Staff were helpful and friendly. Did not get there in time for dinner but were offered a sandwich on check in.
family room well planned and breakfast good no
Bedroom well equipped, Breakfast and Dinner excellent