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The staff at the reception was not very kind
room, breakfast no information about the special rate, that minibar was included from the service staff and the location closed to a highway and poor connections to public transportation
Comfortable modern hotel with frequent bus service into Schwerin centre. Bus stop 5 mins from hotel and 1 day and 2 day tickets available at hotel reception. Disapointing overpriced breakfast
Location fine. Nice and fast handling at check-in and check-out. Nice and tidy room. No Internet access without payment. Preparation and serving time in restaurant far above acceptable level.
Clean, comfortable, big room with king size bed. Kitchenette in the room was very useful to live with children. Good value for money. Supermarket is located near hotel. Without the menager the staff in registry could not understand our booking.com reservation and speaks poor English.
close to downtown Schwerin
Location and excellent restaurant
It was a comfortable hotel in peaceful surroundings. Comfortable bed and good restaurant. Big bathroom with separate bathtub and shower. In our house (rooms are in separate buildings) we also had terraces to enjoy the sunset. Heating was working. Wifi was not working properly. Only liquid-soap in the bathroom, everything else you have to ask for. Bicycle rental too expensive, would have expected a free rental from a 4 star hotel.
Everything was fine. A real high quality hotel Nothing
Peace and quiet, excellent food.
Very friendly andflexible staff Boring rooms
The hotel is well situated on a lake with good views and is very quiet. The staff are all friendly and helpful and the restaurant serves both good dinner and breakfast.
The place was wonderful. Beautiful lake from it. Very clean and confortale. A little bit far from the city center, but with a car is perfect.
nice surroundings, good atmophere. Nice and clean
the area and the location. very nice invierment.ecxelent cheff restaurant.very unique hotel as no air condition might be problematic in hot summer days
I had a spacious room, very nice!
very close (30 sec walk) to the train station. helpful and friendly reception staff.
Location to train station and so close to city centre
room was too hot and very noisy because we had to leave the rwindow open
Excellent breakfast! Friendly staff, and fantastic view from our room
The hotel is conveniently located next door to the train station in Schwerin. Nothing.
Ok. Easy to find in darkness with a car.
The location for me was very good, since i was staying for only two days and needed to get to the central station very early in the morning. The hotel also gave me a free bus pass, I didnt even ask!
Hotel was close to the train station and close (5 minute walk) to the main part of the city. They gave complimentary transportation tickets to use while staying there.
Convenience of situation. The free use of local buses and trams as part of the booking is a real bonus Food mediocre and restaurant service could be better
The room was large and good.
Friendly, helpful staff, comfortable room and good facilities - a comfortable and relaxing stay. The hotel was a pleasant place to spend time. At times the staff seemed very busy and I felt a little overlooked. The hotel was further from town than I expected - not its fault, but perhaps lack of clarity in information.
Design of hotel, size of rooms, good breakfast bufffet. Restaurant was very full and the staff seemed to be overworked at both breakfast and dinner
Good spacy rooms. The breakfast was good, but the staff was overwhelmed with many guests having breakfast at the same time. So the buffet was always missing essentials (rolls, plates, etc.) and not enough tables for the guests
Comfortable hotel (in a formerly warehouse I presume); nice room with bathroom with bath; friendly staff; excellent dinner; sufficient breakfest;nice and quiet location at a lake; distance to town and castle acceptable. No cooled minibar in a 4 star hotel is not acceptable to my opinion; the environmental friendly reason is not valid when there is no automatic light switch off in the room and the hotel is bathing in light all night! Car parking place is sometimes completely occupied, so could be a bit larger.
friendly staff, great location, bike hire
The setting was lovely. the room was great and the food in the restaurnt delicious. the staff couldnt do enough to help. A wonderful 3 days
We received a large suite in the apartment building next to the hotel. Large bathroom and lovely bed. It was on the first floor overlooking the lake. While a bit old and a little worn, we were very happy with it. A faint smell of stale cigarette smoke, but that is almost unavoidable in Germany.
Location Limited parking off street
The helpful and effifcient staff
We had 3 dinners during our week's stay which were excellent. However, the choice of menu was very limited, which meant that we had to eat out on the other evenings. The terms of our booking did not include breakfast. We had breakfast on only 3 days of our week's stay but were charged for 7days. This was rectified when I compained. Also, the booking for our stay in September was made in January, on arrival we were allocated a room in the hotel's annexe on the second floor without a lift. On complaint, we were given a very nice room in the main hotel.
The staff was very helpful and friendly I found the bath dangerous. the lendge was too wide and the bath was too slippery, I had difficulty getting out of the bath safely. I did mention it to the the reception staff.
The decoration in the rooms and throughout hotel was a traditional design which I really liked. The location was excellent for exploring Schwerin and the surrounding area. The secure car park was great. The staff were always friendly and helpful at reception and in the restaurant. The meals in the restaurant were a high standard. There was a little confusion when we booked in as I had booked a room with two beds (for me and my son) but we were give one double bed. When I told the reception that I needed two beds, we were given a family room.
Great location, short walk from the station and in front of one of Schwerin's beautiful lakes. Really helpful and friendly staff and the food in the restaurant was top class. This is the place to go if you want to treat yourself to a bit of luxury for a nice stay in Schwerin.
Lovely location and friendly hotel
Very good food and breakfast
The staff were very friendly
the big room, in the city, breakfast was good, nice staff
Welcoming and friendly personell. Parking on site. Clean and functional rooms. Proximity to town. Good breakfast. No other facilities available e.g. restaurant, bar, communal room. No English speaking TV programmes e.g. Sky news or CNN. Everything was clean and functional but not very inviting.
The quietness. The walls were thick enough so no noise traveled through. Hotel located in a hof and there is a sound/fire door between the lifts and the rooms. The courteous welcome and jhelp(much needed) with the parking of the car as the space is very narrow. Hotel appeared to have acted promptly to my request that the Dom/Tourist office be notified that the times it was open on Easter Monday were not displayed. By the time we returned to the Dom the man in charge was addressing this issue with a helper. The bedroom lighting was superb. The bedside lamps could be adjusted and they had full strength light bulbs in them, this was the best lighting we had in a four night variety of hotels over the Easter break. The check out was effiecient and politely handled as there were many problems with the phone line for credit cards and there was a queue waiting to pay. The level of consideration and helpfulness from the staff was a pleasing and positive experience. I felt that the on line photos gave a misleading impression of the position of the front of the hotel in relation to the Schloss. It is a very cut off Schloss and I see that the logo reflects this but not the photos. I also thought the map offered was inadequate(no street names)
Helpful staff, convenient location (bus stop right in front of hotel), good breakfast. Mattress was uncomfortable
The staffs kindness and excellent services.
efficiency of staff,very clean and tidy facilities. evening meals were not the standard of a 4 star hotel
Cleanliness is very important, and it was fresh and nice. When waking up we could see apple trees and grazing horses just outside the window. I didn't like the pillows. It's also a little out of the way from Schwerin.
Good location, car parking not far from the hotel, the serves commensurable to price Too much noise, and absence of air-conditions
Room is clean and relatively silent. Price is good, but breakfast is definitely too expensive: better to bring something on your own
The hotel was beautifully renoved, freshly painted and clean. Good bedding, bathroom and room facilities. Fantastic location. No, did not find anything I didn't like. It is a very comfortable hotel.
very nice hotel. clean, and great location.
Nice breakfast. Payment by credit card no problem. No Lift. Room very small
This hotel has a very convenient location near the main railway station but is also within easy reach of the city centre and old town. The room was very small.
Very convenient for station, with pleasant walk along lake into town centre.
Across the road from train station. A lovely city to explore especially the schloss, lakes and art gallery.
room very nice, a little bit noice from the street eating in a hotel restaurang is waisting of time. And it`s far too expensive compared what you get elsewhere.
The hotel was very handy for location and nice walk around lake to the town. The staff are extremely friendly and welcoming and we enjoyed the food in the restaurant every effort was made to make our stay nice. It didnt have a lift which may affect some people
Good room size. Stayed with two small children. Nice view over the lake. It was noisy from the restaurant downstairs (outside tables).
Large clean room, nice bathroom, high quality restaurant, pleasant facility for celebrations / parties
Wery nice hotel, incl. the room.
Reception personnel were extremely efficient and patient
spontanity, no frills. underground parking
It was excellent - clean comfortable room, excellent food. Website said free parking - we were directed to garage which then cost 8 euro... But a small point
Nice and friendly staff ,very good restaurant with excellent atmosphere,good view
Hotel staff are very professional and welcoming. The breakfast (not included in hotel rate) is also of an exceptional standard. Unfortunately the hotel is affected by traffic noise (rooms at front of hotel) and train noise (rooms at the back). Although the insulation is good, some guests may be woken, in particular by freight trains at night.
it was clean and fine - and its position near the city
the hotel was excellent in all ways. The majority of staff could speak English and they answered every query by email promptly before my visit, and were very attentive and pleasant during it.Nothing was too much trouble for them. I did not want to leave.I booked a standard room which was large and luxury and there was always hot water. The hotel is sited opposite a late. The quality of the food was very professional and enjoyable. It was the best hotel I have stayed in. The owner was very pleasant and a real gentleman. I would recommend this hotel highly to anyone. There was nothing to dislike.
The staff were very friendly and the location was very nice. Good value for money. The breakfast was also very good.
We arrived in the evening few minutes past restaurant's closing time, but still got food. Breakfast was excellent and over all it was great start for drive-thru-europe holiday. In the bathroom there was a little bit unfinished feeling - eg. showerdoor didn't properly close.
The location by a lake was spectacular. The food in the restaurent outstanding and good value.
It's very cosy small hotel with antic furniture and flowers in the pots. We booked two double rooms, they both led to the big terrace where it was very nice to relax in the armchairs. In one of the rooms (#6) there even was a kitchen with a fridge, teapot and cups! One of two days of our stay there were total problems with the hot water (it was absent!)! Another day, vise versa, the water was too hot in one of the rooms. Temporary problem is the big construction right next to the terrace and a big сrane right over the head that works all day long, but I believe after the finish of this construction this problem will disappear.
Comfortable room and quiet. Short walking distance to center and castle. Helpful, patience, friendly staff, great breakfast including fruit. Limited/on street parking.
Very quiet location. nice garden Wash basin not fully attached to wall! Bathroom window was not obscured glass
Spacious room The weinstube was not open. Especially in the evening this was disappointing.
Definetely no 5 or even 4 star. Very small rooms and bad matresses which were infested with biting bugs Hygiene, matress have little animals inside. Price value is completely out of balance.
The staff was friendly The price was a little too expensive for the level of the hotel