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room with satisfactory space; quiet (back); very efficient cleaning personnel who additionnally were multilingual and very nice ! New linen every day without asking it.Reception personnel, though not proactively "kind", was very helpful once you ask for something ...which is better than being kind without efficiency breakfast price/quality relation ist overdone, one can have perfect breakfast for half the price nearby. Parking fees are the same as official parking, and might be somewhat lower for guests who stay there for a number of nights (degressive tariff). Parking entrance very narrow for middle size cars already.
Well positioned close to all the restaurants, promenade and casino. Hotel restaurant was good. No air conditioning. No tea and coffee making facility. Expensive for room with no sea view. Noisy at night.
de parking aan het hotel is een pluspunt, idem voor het parkeren van de fietsen. ook de mogelijkheid om je hond mee te brengen vind ik fijn.
In central position near beach and centre
The location of the hotel is ideal - in the middle of the city centre and a few steps away from the coast. For a four star hotel, you would expect airconditioning in the room. A toilet brush would also be appreciated.
Excellent location near the venue of an event I attended. Spacious rooms. Professional staff. Only 2 tv channels available
Excellent hotel, right by the beach, near to the casino. Would definitely recommend it to anybody thinking of having a short break or stop over in Ostend.
Proximity to the beach, location is ok. Friendly staff, available to help. Rooms are ok, fair value for money.
great breakfast, friendly staff, good bed & pillows bathroom a bit aged
we just liked the room...and the area. Breakfast was good. First we received a room which was not ready (10pm!!!)...we had requested a big bed room and we received a twin bed room. the personel of the hotel was not very kind!!
Location, comfort of room. Room was quite small. Hotel parking expensive, street parking limited.
the room was cheap
I went on a short break with my wife and have stayed at this hotel before. We found the staff very friendly and the public areas of the hotel are were kept clean although the furniture at the front is a little worn. We enjoy a drink at the bar after having eaten out at one of the many local restaurants and the staff behind the bar are sociable and enjoy a conversation. The breakfast was enjoyable and there was a reasonable choice. Nice freshly ground coffee which I enjoy. The situation of the hotel is very good, just a short walk from many restaurants and bars as well as the shopping centre. The only downside was our room no 223 was looking as if it could do with a good makeover.The tea tray was brken in several places around the edge and needed throwing out and the wallpaper was dirty and coming loose at the joins. Despite this the bed was very comfortable and the room was cleaned daily to a good stndard and the cleaning staff were very pleasant.
I liked that the hotel was very central with plenty of parking
All the staff were friendly, helpful and welcoming. The food was excellent with a wide choice of breakfast and evening meal buffet. The room was very comfortable and well maintained and the interconnecting doors for families was a real bonus. . The hotel is in a good location for local amenities and access to nearby secure local parking was really useful. We will definitely return here.
The location was ideal for the centre.Hotel had secure car park.Breakfast very good .A nice relaxing bar and lounge.Easy checking in /out .Staff very helpfull and friendly
very comprehensive selection at breakfast.first class.
The low price, also the room was quiet at night The part of the hotel we were in was very cramped - room, corridors, staircases and lift. Breakfast was extensive but the hot buffet was warm at best.
We really liked the pool, sauna etc. It was small but very convenient. A big plus for us. Reason to stay at the hotel. we didn't know you had to make a reservation for dinner beforehand but got good directions to a perfect restaurant in town.
we had a family room which was very comfortable and spacious. Breakfast was good and with lots of choice. We found it a little too far from the central squares. If you hadnt managed to reserve a space outside the hotel the parking was difficult at times.
Breakfast was very good Staff were not very service minded Location was quite a long walk into the centre Swimming pool was very small
Location from ferrie terminal at Ostende and Dunkerke The room very poor lamps dont work hairdriyer dont work low budget room
Clean, good service, nice swimming pool for kids
The location was excellent. The breakfast was very good with plenty of choice. The early check-out time of 10am - it was a struggle to get teenagers up and fed and ready to leave by 10am.
There are a lot of good points: the location (very near the tram station), the room (spacious and comfortable, including the bathroom), the buffet breakfast(good variation and tasty) etc... One and only: there was no tea pot in the room, which was a bad surprise to us, Japanese. Almost all the hotels and lodges in Japan, the USA, Canada, New Zealand and so on have one for guests to use. We took some Japanese tea packs with us, which was just a mockery.
Breakfast was good. We arrived by 5p.m. and were told that we were too late to book in for dinner that night! with the number of guests in the hotel, I did not think that a small variation should have caused the kitchen too much problem with over 2 hours to prepare for this!. This soured our opinion and stay in the hotel.
The Hotel it's very good. None.
i didn't receive dinner on one evening because you have to reserve in advance. I was never informed to do so. According to the personel it was impossible to add one person. Barservice was not good. They didn't walked the room, you had to order at the bar itself, not a problem, only when they are at the back, don't come at the bar and block the little bell with a paper, you get thirsty.
it was close to the beach
The staff is very friendly. Breakfast is very good! No fridge or minibar available.
I'm 27 and single. I went with my 25 yo friend who is also single. It was a great place to visit for two single guys. We hit up four party spots that were all very close to the hotel. It's a bit expensive to drink. 4 shots of tequila cost us 42 euro which is roughly $60. Beach is very close also everything is pretty much in a five minute radius walking.
sea view hotel staff
The Hotel is clean, comfortable and the staff are helpful, the hotel is located almost on the beach and in close proximity to beach front restaurants. There is a tram stop outside the hotel, although a relatively modest walk will take you into the town.
Excellent location. Beautiful view of beach, sea and Albert promenand. Room and bathroom are very big, with a beautiful seaview. It was also very calm in the room. There was very poor breakfast. No fish, no vegetable, a little fruits. And no tea and coffee facility in room. Rooms are out of fix.
You step out of the door, straight on to the beach. Impressive architecture, unpretentious, upmarket style and luxury. Staff were helpful. Nothing, strongly recommended.
large rooms, the rooms and hotel still have their beautiful original style but comfort is there. Beautiful view on the sea from the room and from the breakfast room. noise from room nextdoors.
Location to the amenities of the city as well as our own leisure activities No tea or coffee facilities in the room. his would have put my comfort score upto good from fair.
Very good location and beautiful viw of sea/beach Room decor was very dark and dull
A quiet hotel with a very nice view on the north sea. Breakfast was excellent! It's a shame there's no Spa because this hotel has a perfect location for it. I called the reception from my room but they did not pick-up, not even a voice to tell you hold-on the line etc. The same number is the emergency number...strange!
The back door of the room opens onto a veranda / balcony directly adjacent to the beach, affording excellent beach views, sunsets, and the sound of the ocean lapping at the beach filling your room all night long if you leave the doors open. A bit on the pricey side given that it's a very nice but definitely aging hotel. That said, the location and see view rooms with balcony are worth the extra cost.
Location Needs refurbishing badly.
The location of the hotel is great and the terrace on the the palace room was spectacular For a room marketed as a palace room, the amenities were under par. No slippers, no bathrobe, cheap towels and toiletries do not belong in a palace. the room itself was excellent however.
Good Location - near restaurants, shops and beach ; Great Breakfast buffet; pool was great; staff was nice; room was great no easy parking
The staff in the restaurant was extremely friendly which was very niced, good shower. no
The size of the room was very good and the decor was new and very modern The lack of car parking facilities.
Helpful staff, cleanliness Very difficult to find, make sure you take a detailed map.
Very near the beach, and a nice internal swimming pool
Water didn't drain properly from sink or shower
friendly staff nothing
The room was very nice. The location is very noisy during the night due to the people on the street. Better isolation would have been appreciated.
The staff was very welcoming and helpful. The room was nice. The breakfast was great. The location is fantastic, on the main shopping street and just behind the beach. Use of swimming pool, jacuzzi and sauna included in the price of the room. We'll definitely go back. Sometimes the swimming pool is booked by guests, so access is blocked.
Friendly helpful staff, good breakfast menu, bar open 24 hours We wanted to use the sauna and steam room, the information in the hotel room did not say that you needed to reserve it in advance in order for it to heat up, so we were unable to use it when we wanted to
breakfast and the swimming pool No, but a couple of details would have made it even better
Good, flexible staff. Cooperative with changes in booking breakfast relative simple, however sufficient
Ik vond de locatie heel handig. Ik lag op kamer 3040 , tot mijn spijt vlak naast de nogal rumoerige lift. Wanneer dan 's nachts klanten binnenkwamen was dit goed merkbaar aan de dichtvallende deur beneden en de geluiden van de lift. Ik had deze korte werkonderbreking geplant om even kunnen uit te rusten, dit is helaas mislukt. Ik vind het ook niet meer van deze tijd om 4€ per uur te vragen voor 'n internet verbinding. Het ontbijt was niet slecht maar ook niet uitbundig. Ik heb bv 's morgens geen spek kunnen vinden, toch nog altijd een klassieker dacht ik. Ook van het onbedekte 'prepare' vlees werd ik niet vrolijk.
clean hotel top to bottom + very good staff no air conditioning charge for use of room safe
The location is nice. The second day no additional toilet paper was given . We ran out.
the staff were friendly and helpful at all times I felt to be made at home during my stay here the facilities were clean and up to date my room was kept clean throughout my stay I was not happy that the sauna and steam bath were advertised as part of the hotel facilities not listed as chargeable.....eight euros per person per hour....not proper...not fair!
a clean and pleasant hotel with a good bar
staff very friendly and helpful. Breakfast could have been more choice, ie cooked bacon,beans etc. cost of hotel parking
Location to the Town, Cleanliness, Selection of Breakfast Items. Nothing to Comment.
Sea view from the balcony, central clean and cosy. Not the hotel's fault but noisy building works next door.
This is our second stay at the hotel and overall excellent . The staff are very good , comfortable room and breakfast is also good.The location is ideal for shops,bars , eating places plus the beach is a 2 minute walk.We will return again.Oostende is one very friendly no hassle easy to get round town and suits all age groups Nothing
I have stayed here several times and have each time been satisfed with the hotel. The breakfasts are good, rooms clean and of a decent size and you're within a stones throw of the city centre and the sea-side. Recomended! The only thing that I would suggest is that the sheets and blankets on the beds could be replaced with duvets as I find the former a little old fashioned, but otherwise no complaints.
Excellant breakfast,large selection. Very friendly and helpfull staff. Bedroom - good storage, extremely clean,useful additions to spot less bathroom. Perfect position,close to the seafront and shops/restraurants. Attractive lounge/bar.
Excellent position close to beach and town centre.
Nothing special.... I'haven't lucky on this one... I asked for a triple room and i received and payed for a double, the room was small, and the bad for the kid was just by our side. the photos on the web about the triple room do not correspond at the real...
Very friendly and welcoming, ideal position in Ostend
Location in Ostende, close to beach and shops. Good bars and restuarants nearby. Parking
Very impressed enjoyed our stay. Staff could not do enough for you and the hotel had many small touches that impressed very good value for money strange noises from plumbing
No tea making facilities in room
lovely boutique hotel next to beach,shops and casino. handy for train into brugges (10mins) car parking near by free m - f off season.Very friendly and helpful staff (ask to see the theatre) nothing great place
Perfect stay. Furthermore, in reality, the hotel rooms look a lot nicer than on the photos in the internet (usually it is the other way round). No. And in the unlikely case that there should be any problem, I am sure the reception will do everything to solve the problem.
Helpful owners Restaurant was closed for winter, not mentioned at time of booking.
In the centre of town but only 5 minutes stroll to the beach. Very friendly staff serving an excellent freshly cooked breakfast with champagne! Book it- I don't think you will be disappointed.
Our room was very stylish. Breakfast was excellent. Service was good, and they were very happy to help when we needed an early breakfast. Very happy with hotel. Would stay again. Excellent location for seafront.
Excellent Staff, extremely friendly and helpful. Rooms were modern and comfortable. Breakfast was wonderful
Very friendly people, proactively helping us.
Centrally located, friendly staff Toilet not very clean
Very nice hotel. Modern, clean and stylish. Excellent helpful and friendly staff with good breakfast would recommend
Very friendly staff, obviously well-run hotel and the pianist at (excellent) buffet breakfast was a nice bonus.
Very friendly staff, excellent service, wonderful live piano music, a high standard of cleanliness... plus a well presented, comprehensive breakfast buffet with champagne Slightly basic rooms for the price band
clean, modern,very friendly helpful happy staff,nice central location,fantastic breakfast Nothing at all to dislike
The breakfast and the car parking facility The size of the room and shower.The shopwer cabinet was far too small. Also, the hotel reeked of smoke but perhaps we are now spoilt in UK.
Absolutely brilliant.staff lovely.Breakfast could not be bettered its the best layout I have ever seen. The smell of other peoples cigarette smoke everywhere also very strong in our bedroom
very nice and dinning facilities and good breakfast Bed was very uncomfortable. Matress was too old and need to be changed. Towels were old and did not look very clean.
Friendly staff. Location and good choice of breakfast
Very friendly and helpful staff. Room was clean, comfortable and quiet. Breakfast range of food was extensive. We hired bikes from the hotel which were both good quality and inexpensive.
good breakfast,location,parking. shower a bit on the small size i'am 110 k
It was good to have one room that slept a family of 5. The staff gave great advice on where to eat with children and it had a play area.
Very quiet Nothing
Romantic place - nice with the low lights at the indoor pool and the whirlpool... The romantic suite was nice but given the price one pays for the suites, sea view should be included.
A nice hotel right at the beach with modern and comfortable rooms. Very nice staff, good kitchen - actually a really good hotel!
View from marine room is great. Hotel clean. Breakfast buffet was good. The reception team was friendly and helpful - the dinner staff much less so Rooms and meals overpriced. Rooms adequate but not special.
The hotel is in front of the beach, has a good buffet breakfast and the rooms are comfortables. Small television set.
the view no explanation about swimming pool, not in the room nor at the pool
Very big, comfortable rooms. Parking. Balcony was dangerous for small kids. No room service.
This ws our 2nd timeto stay at this hotel and the owner was as friendly and helpful as ever. Breakfast fantastic
Very friendly staff. Breakfast was excellent with a vast choice, all tastes catered for. We ordered double room - but ended up with two single beds!!! Not good for romantic weekend!
Really comfortable and staff excellent as was the beakfast.Would recommend the hotel.
Friendly staff, excellent breakfast, good rooms, great location - quiet side street but within easy walking distance (less than 5 mins) to the shops, restaurants, park and beach. The Hofkamers also had something which is a bit of a rarity in many hotels - a double room with TWO comfortable seats in it!!
the friendliness of the staff nope
Very friendly staff and excellent location
Very friendly, conveniently situated, great breakfast, would stay again
Excellent breakfasts, good Internet connection, convinient location in the city and and in general very good service I don't remember such things
Noisy room (building work outside) was replaced by more adequate room Helpful hotel people, whatever the matter 2Nd room got had shower only, at the same price as room with bath Payment by cb upfront, at arrival.
Staff very welcoming and friendly. Great hospitality. Nice family atmosphere. Would definitely stay there again. Room for single person a bit on the small side. Would have like tea/coffee making facilities in room.
Great, quiet and great breakfast everything was very good
Morning breakfast no
The location, the sea view, the design, the friendliness
garage to narrow for mid-size or bigger cars
Very nice hotel, a beautiful view on the beach, friendly staff, great breakfast buffet, children friendly Could cost less
It was very close to the Railway station and the Tram Stop. It was very good to be able to travel to places of interest. There were no facilities to make ourselves a cup of coffie, there were no coffie making facilities.
comfortable environnement, very good restaurant, breakfast in the room very covenient with a baby to feed water was cold in the bathroom so it was impossible to take a warm shower in the morning
Friendly staff, excellent location and room facilities There is no real bar, and the bar area lacked atmosphere, it was never open or staffed, getting drinks after say, after 10 in the evening was a problem. But, there were plenty of bars nearby.
very nice and stylish hotel with athmosphere, very clean, fresh food and ingredients, very friendly staff apart from one person (who was not nice and friendly) the woman who was in charge of the breakfast buffet on our last day was not friendly at all. otherwise everybody was very helpful and friendly. from the facilities it would be nice to have internetaccess.
very clean and comfortable and nicely decorated room fabulous view the rooftop area was nice as well great location polite staff I would've liked if there was information about the hotel - amenities, breakfast hours, etc..in the room. Or some sort of explanation at check-in about the amenities offered and when they could be used would've been helpful. Also, breakfast was supposed to be from 8-10 and we went down at 9:30 and there were no eggs or bacon left and they didn't refill the tray. Also no milk anywhere and most of the trays of dessert rolls were empty. And more people came in after us. That was disappointing. Being phoned at 11:02 to remind us that we needed to check out by 11:00 was a little unnecessary, especially considering the breakfast we'd just been served.
The actual hotel room furnishings were OK , although Bathroom was poor and the air conditioning needed serviceing as it smelt of stagnent water when used. We were told by the manager that it had been used all summer and needed servicing!!!! The reception staff were very unhelpful, all corridors were dark and unlit to the point of being dangerous. Opposite the hotel, within 20 metres were building works, with builders dropping things into a metal skip at 7AM, next to your bedroom window. The window had to be open due to Air conditioning not working. Not sure how this hotel is rated 4 star, as its the worst 4 star I have ever stayed in.
The Staff at your Hotel were really Friendly even though we have been to Ostend many times and in different hotel's we will certainly recommend the Acess Hotel and we will diffently use your hotel again as it was one of the friendlyest hotels we have stayed in Ostend .A big thank you to you all for making our few days there even more special
Nice location, fair price-quality relation Bathroom, no parking closeby
it was in an ideal location for shops and bars
Comfortable bed and pillows, flat screen TV, great shower, good breakfast No kettle and condiments in the room
Gentleman on reception was helpful when the oxygen delivered for my brother did not work correctly he rang the people concerned and they arranged to visit the hotel that evening and sort out the problem We all three of us felt that this hotel was not worthy of its 4 stars, very small bar lounge, no apparent room service, only able to eat in the restaurant if meals ordered in the morning for the evening from a set menu with little or no choice, did not appear to do bar snacks, as no information was availbe in the hotel info leaflet in room
Very central to the town Noisy even on the 7th floor (at the front). Must book back room next time.
Good breakfast and breakfast room; friendly staff Our streetside room was rather noisy into early evening hours. At 6.30 Sunday morning some revelers were shouting and singing all along the street for not quite 30 minutes. Had to leave windows open for air.
Location Lack of WIFI anywhere in room
The food was superb
Clean comfortable. With Friendly helpful staff. Smashing room with loads of storage space and a sea view to boot. Kept spotless during our 8 day stay by staff. would stay there again and recomend it to friends and family members.
Comfortable room, friendly staff, excellent food Parking fascilities are very poorly and not acceptable
breakfast.......all laid out with no staff interfering with you,but were there if you needed them... Parking-very little.
My room with a superb sea view and the personal kindness of the staff.The breakfast was wonderful - so fresh and beautifully presented, I was in the tiniest room in the hotel and my bathhroom was a real squash no doubt because as a widow I travel solo and ask for a single room.
I went with my 15 months old son and they made us feel at home. Even after check-out they gave a parkingcard for free just to enjoy a little more of a sunny day.
The staff were superb, particularly the receptionist. Terrific location on the prommenade facing the beach. Good, reasonably priced restaurant and a bistro as well. Excellent pool. If I have to return to Blankenberge I will definitely stay again. Rooms are minimalist which is not a complaint but I prefer the warmer and softer designs. No tea or coffee facilities in the room.
friendly staff, good breakfast selection, great location booking confirmation letter was in poor English and said it would act as a "permit" for the pedestrian zone to reach the car park - we got to the barriers and then couldn't work out what to do as they were noty staffed but electronic - fortunately somehow they went down and we had to slowly drive down one of the main shopping street in the middle of the day - scary - it turns out that saying this about the permit on your booking confirmation did not mean we had got a parking space booked!Rooms were big but beds very small - like for children and TV very old fashioned. Swimming pool small and changing rooms dirty & jacuzzi empty. door to car park locked 930pm so long walk around with baby!!
The location is great with a good sea view. The people are not the friendly. Need some customer service training. Not the best if you are used to American Hospitality. The room was not clean and room service is poor.
A lovely hotel right on the seaside. The restauarant has a wonderful view over the beach.
very clean, loved the swimming pool
Location excellent by the sea. Perfect for playing on the beach and going to the room when necessary. Our room was very spacious appropriate for four people. Very clean. Excellent view. The staff very professional and friendly. Very good free wifi connection in the conference room. We were allowed to use the parking space also the day of departure, which was very convenient. The main problem is the beds, which are not appropriate for the quality of the hotel. No double bed, but two singles, with wheels, which is convenient for the cleaners but not for the customers and no good matresses. Indoor pool basic. No water in the jaguzzi. Rather crowded breakfast room. Elevetors not enough for the size of the hotel.
The hotel was convenient for the beach and within easy reach of restaurants and bus,tram and train . The room was basic, the bed mattress was covered with a rubber mattress protector, which made my husband perspire, which was most uncomfortable. The provision of tea making facilities would have been a bonus, as most hotels we have stayed in have had this facility.
Nice sea view, Clean bath room No refrigetrator, No Stair access from reception floor and 2nd, 4th floor, Staff uses elevators during busy breakfast time
All fine .Pleasant staff .
The very elegant and relaxing style of the Hotel. Excellent attitude of the staff. Excellent parking. Perfect central location. No tea/coffee making facilities in the room. A tad expensive.
very friendly and welcoming staff the hotel has a very relaxed atmosphere. our room had been tastefully refurbished and the public areas are a great combination of old and new. this hotel has lots of historic character.
the service was genuinely perfect the price for value is not good and the prices are too high
Welcomed warmly by the owners. Wonderful food. Would recommend to friends
Would fault absolutely nothing about this hotel; location, facilities, staff, service were all excellent. Will certainly consider return visit.
Beautiful building and nice rooms Information by the staff confusing and misleading and/or wrong. Also, hotel guests should not get the worst tables in the restaurant when dining there.
The architecture, rooms & building. The service & friendliness. The restaurant was 'on holiday' and this was a reason for selecting the hotel.
Staff were extremely friendly and attentive.
Friendly people. Good breakfast. It was furnished with 'antique' furniture, which is nice and ok for me, but I expected to find a modern hotel. My mistake.