Would you like to save as your currency permanently or for this visit only?
Updated and easy to get to Had to pay for wifi- and had a big bug in the shower
I like that it was tucked away from the highway and from any busy streets. The ambiance was very professional; very nice decor; generous sized rooms and very bright lights in the bathroom. Would have been nice to have free wifi.
The user interface for getting connected to the WiFi was the worst i have experienced compared to the many other hotels at which I've stayed. I walked my device down to the front desk twice to get help where the gentlemen who attempted to help were unsuccessful. I don't know if the server was experiencing because eventually (an hour later) the connection was made, but i needed the connection quickly. I needed to resort to using the computers in the lobby.
The area is beautiful, the hotel is massive and very clean. I didn't stay long enough. Checked in at 1am, checked out 10am the next morning.
Customer service was excellent. Everyone was very helpful and positive. Your shuttle drivers couldn't have been nicer. We were in Greenwich for a funeral, without a car. Your Shuttle service was one of the main reasons we chose the Hyatt. Faith
Comfortable beds, well-located if you have a car. Beautiful indoor garden. Very noisy - you can hear everything in surrounding rooms. Unfriendly and unaccommodating front desk staff. What seems like an oppressed cleaning staff. High parking rates just to park at the hotel. Extra charge for high speed internet. Unappealing pool and gym. Overpriced food. No flexibility for later check-out.
The staff was amazing. You couldn't ask for better service and friendliness.I really enjoyed my visit.I The cleanliness of the Hyatt I felt could of been better.Our room was dusty when we arrived,which surprised me.Cleaning supplies were left in bathroom,and 1 small bar of soap was left for the two of us.It wasn't terrible just surprising because of the friendliness and excellent service.I wasn't going to comment because everything else was wonderful but. since I received the survey I deceided I would.Thank you again.
Beautiful Atrium. friendly staff. Noisy. High parking rates. Unappealing pool-not that clean Overpriced food.
Coffee service in the morning (much better than those little in-room coffee pots) Very polite, helpful staff, especially the chambermaids Convenience for our purpose Great value through Kayak Check out at 12 (instead of 11) Gym was a bit small (therefore crowded) Atrium was under construction which was okay but a little unsightly Big hallway leading from parking lot is just plain ugly
The rooms excellent I liked everything
self parking i s $12 per night. what a rip-off the hotel does nothing for it. there is no security in the parking lot.
Breakfast was wonderful. Beds and pillows very comfortable. Staff friendly, courteous and helpful. Cost for water and self parking. Rooms not as pictured online.
Pool was overrun with 15 kids at a birthday party
Professional and friendly staff, clean room, comfortable bed! Overall hotel is magnificent. Free coffee and tea is served next to elevators in every morning. We've also enjoyed pool and spa. Free breakfast would be nice.
Atrium is a nice look and close to highway I can understand a valet parking fee, although excessive at $25, but a $12 park yourself fee at a hotel not in a downtown area with a huge parking lot is not nice.
Walls are paper thin and guests like to scream in the hallways and all common areas
Nothing Parking was supposed to be free when I booked and I was charged for parking when I arrived. Our first room smelled of BO. We were moved to an alternative room, which was fine.
The room and bathroom were clean and comfortable. Proximity to the mall and restaurants is nice. I'd prefer free parking, but who wouldn't?
The hallway my room was on smelled like complete throw up and had a horrible odor until later on in the night. Understandably, it was new years day when I came but the hall should of been sprayed or contained the smell. That is the only negative thing I have to say about my stay.
The staff were especially friendly and helpful
HOT WATER WAS LACKING ,THE 16 KIDS IN THE ROOM NEXT TO ME HAVE A BARMITZFA, TILL 430 IN MORNING KIND OF GOT OLD BUT EVERYTHING ELSE GREAT
Stayed for three day instead of staying in a NYC hotel. Beautiful rooms, fantastic bathroom, kind staff and great spa facilities.
This is a great hotel if you want splendid service and excellent accommodations. It is a bit on the sleepy side--there's no bar owned by the hotel with a lot of activity. But you can have a quiet drink in the lobby restaurant.
The rooms were beautiful, updated and huge. The bathroom was wonderful aswell.The staff were friendly, professional and extremely helpful. The front desk staff seemed to be a bit incompident with hotel details such as hours of the spa and restaurant and how the computer system worked. It seemed like there were a lot of 'new' people on staff.
The room's bathroom facilities. All staff interactions were great. Parking was $30 for the night.
Sometimes my wife is right on the money. NYC congestion I can live without. I stay here I save half my money and get 2x the service...This hotel is brand spanking new...like walking onto an elegant Starship...USS Comfort...we came to nyc, felt relieved at the end iof the day....the Malls are right next door!
The kitchen is nearly fully stocked This was the best stay I've ever had with my dogs.
Nothing Cumout leaked from midnight , never had this kind issue in any other place
Our room was spacious and very clean, hotel staff was friendly and helpful, bed and pillows were comfortable. Coffee was good, I usually dislike hotel coffee but Hyatt had some good coffee. Breakfast buffet could have been a little more exciting. Limited choices and pretty bland.
Great staff very polite , helpful and friendly Bathroom had no pressure
quick check in, breakfast, clean room and bathroom Line for breakfast was way to long, dining area wasn't up kept very well, neither were the elevators.
The restroom was uncleaned and the room was very small
Location 227 is a sad, little room. A queen room at the Hampton Inn. It is unloved and uncared for. If the room were located in Paris, France or a berth on a cruise ship it could be considered spacious but by typical standards it can only be described as tiny. There is no chest of drawers. Guests must leave their clothes in their suit cases or stuff the two night stand drawers. The bath room contains the typical notice indicating that for ecological conservation linens left on the towel racks will not be laundered. Sadly, the bathroom is so cramped there is no room for a towel rack. Clean linens are stacked from counter to the ceiling on shelves. Used linens can only land on the floor. There is abundance in other areas. Two arc lights outside the window of room 227 bath the seven storied building in light. The lights also perpetually bath the room in light. At night, the blackout curtains glow at the edges framing the window as if morning is always eminent. The door to room 227 is located about 12 inches from the door leading to the pool and parking. There are 5 parking levels at the Hampton and the easiest access to most rooms in the hotel is through this second story access. SCREEEEEEEECH-BANG goes the second story entrance door hundreds, possibly, thousands of times throughout the night and day. Management and staff dislike room 227 as much as the guests. Neglect and frustration is clearly present. Controlling the water temperature in the tub is frustrating. Turn the control knob too far and the water is icy cold. Turn the knob too little and the water is icy cold. Like a modern day Goldilocks, guests need to turn the knob on the tub ‘just right’ to get the water temperature close to what a human could sustain. The tub spigot and the shower head are not affixed to the wall. Diverting the water to the shower head is troublesome as the spigot moves around as the guest attempts to send the water to the shower head. Do not think that your HHonors will help you here. Staff has learned, or possibly well trained, to contain prepaid guests to room 227. Ask for relocation and offending guests are given static and treated as trouble makers. Room 227 does have a redeeming quality. Having been a guest of room 227, I affirm to live a better life and treat my fellow passengers on earth better and more kindly. My earnest hope is that after I pass from this planet that I do not end up back in room 227.
I felt safe lots of noise from the highway. Only one elevator was working. Room wasn't ready when we got there
Staff was friendly. For the area this is the best priced hotel. It was clean and quiet which great. Quiet in the sense that even though there was a lot of people staying there I never heard anything throughout the night. The free breakfast and shuttle were also great. I travel to the area quite a bit and I think this is the hotel I will stay at every time.
I really enjoyed the breakfast selection and outdoor pool :) Didn't like that only 1 elevator was working at the time of my stay.
No dresser in the room.
Check in was easy
They charge $8.95 for a day pass for wifi. Not classy. Not going there again.
love the pool and workout area a lot of walking to parking lot, but not that it was bad weather so it didn't really bother us.
Location was ideal for our travel. Only 75 minutes from home. Conceige was ill informed. Couldn't give us any information on the area or other golf courses in the area. Hotel should have a small store to be able to purchase toiletries, ice cream, soda, water, etc. also housekeeping didn't provide shampoo or wash cloths.
We were having an affair at the hotel and our team headed by Rosaria Costa could not have been nicer more efficient. We had also had our daughter's wedding here a few years ago. I would highly recommend Ms. Rooms were not ready when they were supposed to be ready to check in. even though we told the front desk we were having an affair at 6:00. The 4:00 check in time was not honored.
The convenience of the restaurants Many kids constantly running every where day and Nite....very noisy
Mr. C??? (first name) in the dining room supplied us muffins & coffee after the 10:30 am breakfast close and took us to outside the bar area. Was very kind and accommodating. Room 447 - had weak water pressure in the sink & shower, after returning to the room at 7:30 pm on June 7th it had not been made up and was told staff left at 5:30 pm and were not available. Room was very cold because the air conditioner was running and didn't have the ability to have heat - had to use whatever the entire hotel was using. Slept in coat to keep warm. Fees for last night stay were waived by Mr. Yasir - Assistant Manager of Front Desk (night shift). Photo of his business card and details available if required. Room 224 - Also cold 2 nights although 1 night (June 6th) they did turn the heat on which I happened to find out in the middle of the night when I turned the system on. Tried to call the front desk several times and no one answered the phone.
Location Couldn't get into our room multiple times, even with new keys, due to the keys not working (they said the door battery was low) Locker room locker also wouldnt let me get my stuff out, they also said it was a battery issue...
Proximity to SUNY Purchase. Comfy beds. Room smelled musty, like a basement. No free wifi.
Rooms were well appointed and comfortable, staff was friendly and helpful Pool was closed
Clean, comfortable, modern, inviting, convenient location
The comfort the modern decor and the overall quietness of the place considering its in the heart of town. I liked everything
Great on all counts that matter to us: staff, design, amenities, location, and value. Works for business or leisure. Our 12 year old son and I decided to stay in White Plains on a lark (after an educational and fun trip to Sleepy Hollow), and very happy we did. Would recommend to anyone who needs "a clean, well-lighted place" to sleep.
Everything was good. Noisy neighbors on the room next to ours and the weird shower head design.
Friendly staff, valet parking, convenient location. The room was well laid out and very nicely decorated. The room was quiet, no noise from other rooms.
The room was large and the staff were great.
The staff is friendly and helpful. The rooms are very clean and well maintained. I would definitely stay here again.
The cool vibe, high tech reputation (if not execution), great food in restaurant and bar My phone did not work in my ground floor room, and since they said the hotel was full they would not change it.
I received a patio room, which is much nicer (and quieter) than the 'motel' courtyard room, which should be avoided at all costs. This was the first room I recieved with a bath and a separate shower. This was my 3rd trip to this property. On each visit, one of the evenings I ate at the hotel restaurant. The quality of the meals has not been as expected, nor commensurate with the price. Minor nit, housekeeping did not replace toiletries during my stay.
The staff was outstanding. I received a warm welcome when I arrived and the staff went above and beyond to make sure that I enjoyed my stay. The room had amazing features with the latest and greatest technology as well.
New, modern look. Privacy on the deck area. Bed was great.
Small, comfortable with a nice restaurant/bar. Friendly staff. Other nearby alternative (Hyatt Regency) is a 'big' hotel. This was our third time here and we like it. Only negative: a little TOO modern. Toilet opens when you step in the shower. No hooks in bathroom (maybe one). Wife had to turn waste can upside down in shower to shave legs.
the staff were very helpful and gave more than was asked for, they went above and beyond. The location was perfect for me, easy on/off 95 and I had to travel north in the morning (against traffic) and south in the evening (also against traffic) a little instruction on where to find things would be great, such as the buttons needed to work the lights and shades
proximity to Greenwich My room was not ready in late afternoon when I arrived to check in. I had to wait in the lobby. The 'continental breakfast' is not more than coffee, dry cereal, and a dry roll. I was very disappointed.
It was very updated- tech savvy. The staff went out of their way. We arrived 15 minutes before the restaurant closed and they put our food orders in immediately and brought dinner to our rooms (10:30 at night). A great experience. Not at all.
Cool, very chic place with lots of gadgets in room. Need a user guide to figure out the toilet. Good outdoor pool. Free wifi. I booked a king, the staff lied at my checkin which is unacceptable, ended with what they said was two Queens, they were tiny twins. Restaurant way overpriced.
Bar/restaurant. Outstanding sushi Cold water in room, hot water heater was broken for the whole hotel. Staff acknowledged but would not refund.
The toilet was AMAZING! I also enjoyed the staff, very friendly and made me feel welcomed. The bar was also a nice touch. The free shuttle was also a plus, I will be staying their again in the near future. I loved everything!
We stayed for only one evening but we were quite pleased. The hotel is lovely and located on the harbor with gorgeous views. It is also conveniently close to the train station which we took to and from Manhattan. The shops of Greenwich are also within walking distance and this provides a nice option. The shops are upscale and unique. I would recommend this hotel for a romantic weekend getaway. Champagne is provided upon arrival and there was a continental breakfast provided. The staff was kind and not intrusive. Awesome place! You won't be disappointed. No pool and nothing for kids to do.
The hotel is very convenient to where I work. I did like the buffet breakfast. I found the bed and pillows very comfortable. 1. The lighting in the bathroom was very poor. 2. I didn't like that I couldn't turn on a light in the room from the entry way. Only the hall light. Had to go into a dark room to find a lamp by the bed.
There wasn't much to like At first when I walked in the room smelt like old dirty gym socks After an overcooked steak and some rather small portions on the dinner menu, the staff in the dining room including the manager were on their phones instead of paying attention to the floor. I went upstairs to sleep where I had a bad reaction to either the towel in the shower or the detergent on the sheets and was rushed to the hospital with an allergic reaction covering most of my neck, chest and shoulders, loss of breath as well. I'm greatful for my wife calling 911 To say the least I wont be back
Nothing Dirty Awful customer service Smells
I've stayed in a lot of Residence Inns during the past 30 years of business and leisure travel and this one was a great pleasurable stay. It started with check-in when Midinah at the desk greeted with such cheerfulness that I thought it was 9:30 AM instead of 9:30 PM. After a tough day of travel, it was nice to get a warm welcome after walking into the lobby. And it was as if she was expecting me when I walked in through the entrance. I was amazed that she could tell that I was going to be a new guest, since I didn't bring any luggage with me during check in. The Health Club was impeccably clean and spacious, which is appreciated. In most other chains, an exercise room is just a closet with with a mirror and some free weights. I like that there is room to move around and to be out other guests' way. Having the five exercise machines was a great sign to guests that this Residence Inn takes the guests need to exercise seriously. The breakfast buffet was well managed and well stocked with cooked staples like eggs, fried pepper and onions and canadian bacon. The adjoining restaurant, Aberdeen, was a hidden gem. It's a Chinese restaurant that serves dim sum all day long. On Yelp.com someone said "I've always heard that if you see Asians eat at an Asian restaurant that the place has got to be good". And it was true when I ate there. The parking is $10 per night and it is a tight squeeze to get around the garage and to park.
It's located conveniently Terrible service, terrible breakfast, expensive for what you get and elevator didn't work.
Convenient to event we were attending Serving area was crowded for breakfast
Nice, clean, quiet rooms. The beds were very very comfortable. Very nice breakfast including eggs and sausage. Enjoyed the pool and workout area. Close to all the Palmyra LDS Historic sites and the Hill Camorah Pageant.
Room was awesome facilities were good Guy at the pool was creepy and muttered remarks under his breath about us.
I like to visit NYC every once in an while but don't like to cost of hotels in the city, not to mention the trouble with parking my vehicle. I find this hotel reasonably close to the city for a reasonable cost and with plenty of parking space. The facility was clean and the staff was ok. I felt a little aggravated that at breakfast, the regular coffee machine was broken and there was no regular coffee at all, only decaf. When I inquired about it, the personnel attitude was like "there's no regular coffee, deal with it." I feel that coffee is a fundamental part of the american breakfast and the management could have make alternative provisions to have regular coffee available. Now, to be fair, I was not completely coffee-less. There was regular coffee with a coffee maker at the room, but them the second day of my stay they did not supply with a disposable plastic component need to brew the coffee and I had to walk to the front desk to get it.
Absolutely nothing The room AC was not working. We had our children with us and it smelled like marijuana in the hallway and in our room. We found bugs on the bed. We had taken a 10 he road trip and wee exhausted our children were sleeping and we took them into the room. If we had arrived before midnight we would not have stayed there. We would have left. I will never again spend money at La Quinta. We stayed at a Holiday Inn Express the night before and it was amazing.
Nothjng It was absolutely disgusting. Toilet and tub both clogged twice. They actually refunded the whole room Because of our complaints. Do not stay there. It is t worth it. You will feel dirty.
Five days of no housekeeping service and I got charged because what I left required a dumping fee to cleanup really.
The room was nice, the bed was comfortable. The parking however was in a parking garage behind the building. Make sure you go to the middle of the building where the elevator is if you need it. Checked the room for bugs etc and there was nothing. Had a decent sized flatscreen tv When I Checked in, the staff was not the nicest or patient enough. I just tried to make sure I had everything needed and they were cutting me off mid-sentence constantly showing no patience with me or kindness. Although the place had wifi, it was slow and you had to pay at least 4$ a day for an increase in speed.
Anywhere that charges less than $150-$200/night in NY should be considered for carefully. The other reviews were on point with the stale cigarette smell, dingy rooms, and bare minimum amenities. There are those nappy/pilly blankets on the bed that you know are never washed. Bed was uncomfortable for my back. No dishware for an extended stay facility???!!! Drunk guys lining.the area behind the hotel between the parking lot...did not feel safe. ALL OF THE ABOVE
Very comfortable, and clean. Don't have to go far to eat or see a movie everything is right there. Every time I stay at Extended Stay I always have to call front desk for cups. There's NEVER any dishes in our room as advertised. No plates not pots no cups etc.
Absolutely terrible!! A non smoking room smelled like smoke because the smoking area was right below our room. Elevator was a mess. The room only had 2 towels and pillows the size of tic tacs. Several of the doors to the rooms near us either didn't have closers or were broken because the doors were slamming all night. Management was very slow in responding to a couple arguing right outside our room. The coffee was horrible and the "breakfast" was a joke. Never again!!
location. there was a one inch gap between the floor and the door which meant anyone could look underneath it and anything can crawl underneath it as well. I found two spiders in the room along with a bed bug. There was also some big furry critter on the wall that we had to kill. The microwave worked but made this crazy noise like it was going to explode. And there were tears/rips in the curtains. Pretty creepy!
The bed was adequate. The toilet ran all night and after asking for it to be fixed, I was assured it was. It had not been and I was told no other room could be offered and no compensation was given for 2 sleepless nights. Other guests were in and out of the rooms all night long, slamming doors. I wasn't sure my car was safe in the parking lot.
Cost was 85% of better equipped hotels but they were all booked. So glad to find a bed near Tarrytown NY. Was adequate and safe. Poor soundproofing. Heard adjoining room guest snoring. Little space in small bedroom. Breakfast substandard. Waterry oatmeal. Room temperature orange juice. Coffee OK.