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Room quality good. Peaceful. Nice views. Breakfast was poor quality.
Mainly the location. No room service on sundays (not advertised at the moment of booking or check-in). Very noisy due to rooms being right above the function room (we were not informed about a function on Sunday night).
Messed up our restaurant orders, but gave us a complimentary bottle of wine to compensate. Beware! They have charged me three times on my credit card, once on the day of checkout, then subsequently for the same amount on two separate days. It doesn't say much for Barclaycard either that they let these transactions through. Now I have the hassle of disputing them.
The quiet location and friendly staff
Everything looked clean and newly furbished Narrow country lanes to access
The food was excellent
We took our 17 month old to this hotel and I was particularly impressed with the level of service that he received. The staff made us all feel very welcome and nothing was too much trouble. It was lovely to stay in a hotel where our little boy was made to feel like a part of the hotels family.
we were the only resideents in a wonderful hotel
The confort in the room
Very little Staff - poorly trained or untrained - inefficient and at times argumentative Room - dark, badly planned, inadequate facilities Food - self-service, unhygenic, plain, terrible service
Beryl is set in lovely grounds and the view from the bedroom was lovely. The room was very clean and comfortable with a nice size modern bathroom.
room was big and comfortable and well-equipped cooked breakfast wasn't very generous
Beautiful furnishings, very homely but luxurious at the same time, excellent full English breakfast.
Very Helpful, advised on local pubs, filled flask for our journey home, even though the weather was very cold that weekend the room temperature was perfect, obviously they had a good heating system
the hospitality was second to none
Charming and attentive. Lovely owner always available, helpful, whenever required. Would certainly book again. Nothing at all
the friendleness of the owners, and the food were superb nothing
Our favourite hotel in Britain - its that good
Large, comfortable and well equipped room. Peaceful rural location. Great breakfast with cheerful serving staff. Difficult to find, but they do provide clear directions. No mention of wi-fi in its own directory.
All of the hotel staff were polite and friendly. The complimentary tea/coffee/biscuits/spring water and especially the port & sherry were very welcome after a hard day's sightseeing! I was also pleased to see that the hotel appears to be wheelchair friendly, an important factor for the family staying in the room next to ours.
the restaurant was closed
I stayed in this hotel for 3 nights when visiting Glastonbury and Wells. The service is excellent and the staff is very friendly and helpful. Very beautiful and comfortable room. Excellent breakfast with plenty of choices. The hotel is situated in a very peaceful location and ideal for exploring Summerset. Absolutely recommendable.
Very friendly all round. The food was excellent, it was easy to find and we would be more than happy to stay there again.
The Food was excellent & the bed very comfortable Although the only member of staff we met was very nice.She seemed disorganised. No info in the room..no phone. V. little hot water
Very welcoming staff/owner, quiet location, spacious room, good breakfast there is nothing in Meare, not even a pub, so a car is a necessity, Glastonbury, Street and Wells an easy drive away
exellent spacious room with character,good food,friendly staff and superb position for wild life. Only minutes from Glastonbury which has a number of good pubs and restaurants. nothing
Best poached eggs in the world. Very efficient check-in/out. Very friendly staff. Local jam, art, etc on display and available to buy. Nice looking house. Big room. Free wi-fi. Room was very cold, shower didn't work, bath took a long time to fill. Car park was down a muddy poorly lit track.
Positive & friendly attitude of the staff
Friendly owners and a lovely setting
Hotel location - perfect! Dining room closed on Sunday night!!! No TV remote in room. TV not tuned up properly.
The building was built in the 15th century - and you can feel that when you first glance it, when you walk in, when you walk around, and even the room we were staying in was all crooked and ancient - but with all the modern facilities you would need, a perfect bathroom, convenient bed, lots of rooms to put your places in (tons of drawers). Staff was very friendly! The view from the room was not too good - through a tiny window I could see only the back of the rest of the buildings. Also, de food was quite delicious - but quite dear according to other places I've dined in the UK.
Food was particularly good - rooms newly decorated - shower excellent small rooms
Breakfast didn't like the bucket catching rainwater in my bedroom, didn;t like the windows that wouldn't close nor the central heating that couldn't be turned down and old sponge pillows.
I was given an upgrade to a wonderful suite of rooms! really very good! The room was up a curved staircase and whilst I was having a good day with my condition I could manage to get up . However on a bad day and using my crutches I wouldnt be able to. There was a huge airconditioning unit on the roof of extension one floor below. It kept switching on and off every few minutes all night making sleep nearly impossible! I raised this in the morning and was given a £15 reduction in the fee. They said they usually turn it off at night - it ruined my stay
The historical settings The restaurant staff are not aware of good customer skills. We had a meal and when we decided to end it with a dessert, we were told the kitchens had already been closed. Nobody had informed us
Very friendly and courteous staff. Decor needs a major facelift, food cools very quickly, Wi-Fi poor; Glastonbury closes very early, and runs on Central London prices.Limited food menu
I liked the old character and the food was fantastic. I thought the decor was great and the beds were really comfortable we stayed in a room at the front and the room was very bright from the street and hotel outside lights they need black out fabric backing the blind. The staff were polite but when we left we were not asked if we enjoyed our stay.
Olde World charm. Good selection of ale Poorly lit bathroom mirror and none whatsoever in bedroom
Friendly service, great location. no complaints
Beautiful Georgian House with lovely squashy sofas in lounge. Lovely room and bathroom. Good food and friendly staff.
None Booked the hotel for two nights and a meal on the Friday...... Told I could not have the confirmed second night then told I could not have the meal on Friday............ Needless to say I went to another hotel that could meet our requirements
Breakfast Very nerow "double bed"
Lovely building. My colleague arrived at 20.10 hrs after being held up in traffic. I advised that he would there around that time. The hotel information stated dinner finished at 20.30hrs but because the hotel was quiet, the kitchen staff decided to go home early so we had to find somewhere to eat outside of the hotel. Call me naive, but I thought hotels were supposed to provide a service.
Character filled building and large rooms. The bathroom and general room decor needs updating. Downstairs areas are very clean and fresh, our room wasn't in comparison. Also, a cooked breakfast would have been nice for no additional charge instead of continental.
A very pleasant and relaxed atmosphere in very tasteful surroundings.A Lovely old house with attractive gardens (Still being worked on one side). The room with kingsize bed was very comfortable and the breakfast(My choice of scrambled egg and Sausage) was freshly cooked and delicious. I was sorry we could not have dined there the previous evening .I also appreciated the Fridge in the room which was well stocked. None
Great food and friendly staff Hotel still being renovated
The hotel had decor which fitted with the style of the building. It was very comfortable and the staff were friendly and pleasant. The only thing I would say was that I missed having a bath but the shower was more than adequate.
The Beds were so comfortable and the breakfast perfect nothing
Wonderful listed Georgian building. Large rooms. Bags of atmosphere. Very good dinner. Lovely location on edge of small town..
Overall we had a good time. Food was all nice, and not overly expensive. Our bedroom was lovely. We traveled around and saw some nice countryside and towns. There's a fine line between Country Cottage Chic, and just looking a bit old and tired. Unfortunately this hotel is a 50/50! Our bathroom was very dated (not in a good way). Also, the Spa is pretty basic and small. I haven't been to any others, but I think you'd be disappointed if you just came for a Spa weekend.
Very friendly staff, quality hotel, modern design
The spa facilities were excellent, a relaxing and indulgent way to start xmas day!. We received a room upgrade as we stayed 4 nights and the bathroom upstairs was luxurious. Totally enjoyed our stay here and will return on our next visit to the UK.
Location, wonderful breakfast, large room, comfort - good size bathroom, good bed. Nice bar, good parking.
Excellent ancient coaching hotel, nicely modernised. Staff were friendly, attentive and efficient.
Friendliness and welcome from staff, but at times felt that they were trying to cover too many aspects of the work - needed more staff. Bit overpriced for the room facilities - shower was static and not easy to use. Do some furniture moving to watch TV etc.
Room service with a smile! The wallpaper in room 4. It was too busy for the size of the room.
The Staff at the Swan in wells were all really nice, friendly and polite. The hotel over the carnival weekend was very well staffed(maybe for the carnival?) but well run. The staff were always on hand and the reception ladies were also very helpful. Very good service. En suite was a little small in 22 and dated, the room was fine, tv, kettle etc. Budget toilet roll a big let down. I like the good stuff.
Availability of a car park and the pleasantness of the staff No lift and no offer to carry bags to the room
I liked the blend of old and new. The public rooms were delightful and the location of the hotel was excellent. I would like to have had more choice and variety on the menu in the restaurant. I think that you need a more light meal/bar snack facility as well in the hotel.
Location was very central and ideal for what we wanted to watch the illuminated carnival on Friday night The bacon at breakfast!!!
Did not offer any incentive to dine in hotel.
City centre location - friendly helpful staff - comfortable,clean room - excellent comfortable lounge with open fire, newspapers and drinks service - good breakfast with good service in the dining room not very impressed by the dinner choice, but there are lots of different places to eat within a very short distance