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The space in the 2 bed villa, and the amenities on site
Friendliness of the staff , pleasant surroundings & cleanliness of the accommadation. No.
The surroundings It is not clear in the hotel information that there are no tea and coffee facilities for guests who stay less than a week. This is not the case in any other hotel.
The rooms were 1st class and very well equipped. The grounds were lovely. We ate in the bar area and the food was very good. We had a problem with the hot water in our room but maintenance came straight away to fix the problem.
Excellent facilities, pool area is great, rooms very comfortable with everything you need. Excellent housekeeping. Information pack on arrival eas very good. Cromer itself is fabulous.
Everything was great, location, facilities and Cromer itself was fabulous. N/A
very nice and good value for money
the apartment was excellent far bigger than we expected,just a shame we were only staying one night
All staff were friendly and helpful. The accommodation was clean and spacious, and well equipped. Leisure facilities were excellent. It was an excellent value, enyoyable stay.
very restful had a good time to find room 48a which was round the back with no lights ie from the outside was very difficult in the dark.there was no number on the door
The breakfast - choice was good including fresh fruit and the porridge was good. The full English was well cooked with good quality food (and the plates were hot and fresh coffee was good, always a good sign). And service was with a smile. One of the best breakfasts of any hotel. Well done. Parking in front was good. Location handy for pier theatre. The radiator in our bedroom (room 25?) was simply not up to the job. We wouldn't want to stay in it during really cold weather. For privacy reasons, net curtains were needed for this street level room. The TV was worryingly on the skew. The sink tap kept turning itself on (nice bathroom fittings though and well fitted). Room was a bit cramped, typical seaside B&B. Lounge/TV area/bar did not look very homely or inviting. Hotel not particularly attractive from outside - needs dressing up. (But at least the owners accepted issues and we were'nt fobbed off.)
We only stayed one night but we found it very comfortable and the staff very friendly.
Breakfast No character and some staff not welcoming or friendly
The location was great. The hotel itself was a bit tired but the the bed was very clean and comfortable.
The staff were always cheerful and there to help,and there was a nice relaxed atmosphere. No
A good sized room and en suite,plenty of tea and coffee available and there was no problem at all having our dog with us. In all very very good.
During breakfast we were shown on each morning to a different table rather than be consistant and remain at the same table.
Sea views. Close to town. Lack of parking facilities.
Very comfortable bedroom. Close to sea, town and bus routes.
Great sea view and good value breakfast reception not particularly welcoming
sea view, comfy bed, old-school style, retro architecture and fittings hot water pressure v low, microwaved croissants at breakfast (you could so easily pop them in a real oven for a minute to crisp up)
Helpfulness and friendlyness of the staff Shower in room did not work even after complaining each day, windows have not been cleaned also had cobwebs on inside of bathroom window and mould. Very cold snap and radiator did not heat the room and came on to late in the morning. having paid extra to see the sea and pier from the advert the pier could not be seen because of the building in front.
The breakfast was excellent. Our room was extremely cold and therefore we were very uncomfortable. The heating did not come on until 5pm each evening and was only on from 7am - 9am each morning. We had ill fitted windows in our room which did not help.
The best bit about our stay was the food-very,very good. The only moan i have is that the room was very cold untill the heating came on at 5pm.
A very friendly atmosphere that made you feel welcome
The quality of the room, a superior double, was excellent - it was spacious and very comfortable. The food was very good and well served. The 'musac' was rather repetitive with the same CD seeming to be played on a constant loop!
Friendliness and efficiency of staff. Public rooms, gardens and woodlands. Kitchen aimed a bit higher than it was able to achieve.
Outstanding establishment (room and grounds), friendly staff, dining experience was wonderful. Hotel listing under "Bed and Breakfast", had made the assumption breakfast was included in the cost but was additional.
The evening meal was lovely and the staf were very courteous and helpful. It was a beautiful setting. The breakfast was very poor. Limited in choice, food kept running out and had to ask several times for it to be replaced. The toast did not come - what a let down for a very good hotel.
Quiet location and period style hotel Needs an upgrade of furniture, TV's etc
Staff were very friendly and helpful. The food was outstanding (with exception of homemade biscuits!!) and worth the extra wait in service as it was all prepared fresh
I spent a few days at Dales as it is close to my sisters residence. I usually stay once a year, and have a very enjoyable time, friendly staff always willing to help
Staff were pleasant and friendly; atmosphere was relaxed and unhurried. Dining room attractive. Superior room with separate sitting area was very spacious and well appointed. Service of breakfast on second morning was so slow everyone in the dining room was complaining. Quality was poor compared with first morning - definitely the less experienced staff team on duty. Bed was very hard - had terrible back ache. Big irritation was constant background music which was not loud but grated after a short while and is totally unnecessary.
The bedroom was comfortable and more luxurious than expected. They would do better to have a proper mini-bar in the bedroom. Overall it was expensive for what it was.
Attentive and very efficient staff. Lovely location.Gardens luscious with access to the Sherringham nt woods. Very comfortable room & big bed! Great food. Over zeslous service one evening when mobile phone and room key left on table + coffees moved to the bar when we had left the table for 3-4 mins to use the toilet! Long wait( 20 mins at least) for cream tea due to wedding reception in the garden. Tea served first and then scone/cream 20 + mins later!
It was central to all the areas I wanted to visit during my stay. From entering the lobby the hotel looks old but well maintained. Don't let this fool you. Our room was large which just ment there was more space the cleaners didn't bother to clean! An inch of dust on everything, brown net curtains hanging of every window. Spider webs hanging from every corner including inside all lamps. The carpet had so much dust and dirt on it i could not even tell what colour it used to be. The only thing the cleaners had done was to open the windows and I guess hope that a breeze would blow the dust and cobwebs away. Oh and just before we left the room my partner found a chocolate wrapper stuffed down the side of one of the bed side tables....The staff looked half asleep the whole time.
Staff very helpful and friendly. All rooms seem to have their own personality, which was nice! Gym looked good although we didn't use it. The pool was perfect temp! Although clean throughout some rooms/areas look a bit tired.
The room was very clean and comfortable. With excellent views of the golf course and sea. The breakfast was very good would have been better if they informed you at start that the hot breakfast is self service through the next room. No
Couldn't fault it.
Welcome, service, room, breakfast Very minor - lights in car park all night shone through curtains
Good location for a visit to family within the area, good value with an excellent breakfast included The hotel is begining to show its age a little, the room was comfortable enough for a single night stay but it really needed some tlc, the carpets were old and stained with bleach, the shower leaked and the bathroom window didn;t shut properly.
Very friendly, helpful staff Pool out of use. Accommodation ( room 217) very 'tired' though comfortable.
Great location, great potential but... service was poor, very poor. At reception when you say 'hello my name is..'., the response is 'SO?!' Three light bulbs weren't working in the room, neither was the kettle. with a little effort it could easily be a very nice place to stay
Playing golf and relaxing in the facilities Not at all
A very pleasent area very close to cromer. Breakfast was lovely. Unfortunately the pool was not open and this was one reason we stayed at this hotel, and we were not told about this until we arrived.
The Sea View The bathroom was cramped
The proximity of the hotal to the promenade and the spectacular sea views from the windows of our room No
The atmosphere of the Hotel was excellent as were all the staff. The food was amongst the best I have had in a Hotel, the whole expereience was most enjoyable and real value for money
My room was wonderful and luxurious and the hotel location is perfect. The staff were professional and attentive and the food excellent and portions huge. I would not hesitate to book the hotel again especially my particular room. A lovely hotel. Nothing, i loved it
Staying in a building that sets itself apart from the norm. Large stairway in reception, Breakfast in what appeared to be a former ballroom, stained glass windows.
The hotel was clean, the rooms a very good size, fantastic sea views, the staff very helpful and friendly. We stayed bed and breakfast and we had no complaints at all, On the last night we had a meal in the restaurant which was fantastic. Great place great holiday will be going back.
Very convenient position for town centre and sea front
The hotel is very central, being near to rail and bus stations and is wonderfully-situated overlooking the sea. It is rare to find a hotel from this period still looking in good condition and well-suited to meeting today's customers' needs No; it was fine
Friendly, convenient and comfortable Room was very hot (unavoidably)
Nice room with sea view.
The hotel was beautifully furnished and looked as if it had had a fresh coat of paint that morning. The position was perfect, 2 minute walk from a park/gardens and the beach and shops. The heating in the room was excellent everything was relaxing and welcoming. N/A
Clean, good location, staff helpful The room was quite small. The evening meal was overpriced.
Made to feel very welcome & excellent food. Nice room
Comfortable hotel in a quiet residential area, with a car park, yet within a short walking distance of the town and the beach. The staff were friendly and attentive and responded quickly to requests. I took my Mother for a short break, which she enjoyed, but she found the stairs a struggle. As the other guests were mainly older, retired people, an elevator would have been appreciated.
Having travelled extensively in Europe and US in the last 35 years, I can honestly say, I have never experienced such friendliness and kindness in an hotel.
Very good decorative order and friendly staff Lack of hot water pressure in shower
Excellent service and food - well worth the money No
Quiet location but walking distance for tennis club and town centre.Staff very friendly and helpful. Several options on breakfast menu.Outdoor garden seating area very relaxing. Creaky floor in bedroom could mean disturbances by guests in adjacent rooms.
Friendliness of staff. Couldn't fault on cleanliness. Meals excellent, food piping hot, serving plates really hot. Sea within 5 minute walk. Central for both cliff top and promenade walks, and town.
I just thought it was very pleasant, clean and efficiently run. The hotel was quiet -guaranteeing an undisturbed night's sleep. Breakfast was much better than the average hotel and dinner was very good.
The quality of the room was excellent.We had dinner in the restaurant and it was first class,the staff were friendly and if we are in the area again we would definitely stay there again.A Thoroughly enjoyable stay and I would recommend it to anyone visiting the Cromer area.
All staff were of great help during our stay.We both have disabilities and all the help we needed was given to make our stay really enjoyable.We would recommend the Driftwood room at Sea Marge Hotel to anyone with ms problems. No. We could not stay for as long as we would have liked.
We were made to feel most welcome,including the dog! Nothing was too much trouble. The lift, it could do with updating.
The dining room and other public rooms were excellent. The hotel was very dog friendly, the only time I have been given dog towels. The staff seemed a little undertrained - so there were issues about the finer touches - for example the wrong name on booking confirmation and double not twin stated.
happy relaxed efficient atmosphere
A beautiful old fashioned hotel in a glorious location. Loved sitting on the terrace looking out at the sea, children had a great time running round the gardens and we were able to relax with a drink and watch them without worrying about their safety. Loved the old fashioned lift. Friendly staff, especially Aimee, a trainee, who was just lovely. Our only minor disappointment was that for some reason we were unable to connect to the WI-FI facility. We tried many different areas around the hotel and grounds to see if we could pick it up, but no joy!
Quiet location,Well kept Grounds, Presentation of Food,Majority of staff polite and friendly.Good selection of table games in lounge area Ambiguity in presentation of items on Invoice,Upkeep of Grounds around "Cottage"area could have been better
Building very interesting Good food, but service in restaurant could have been better.
Very nice gardens overlooking the sea although we could not walk down to the sea shore directly from the hotel Our room was a bit on the small side overlooking the road which may be because we booked at the last minute and took the last room available.
Friendly staff The fitted bedsheet was too small and became untucked and wrinkled and therefore uncomfortable during the night. A wet towel left in bath for changing was just fished out of the bath and hung up by staff.
An sense of living in an era that has passed where the customer is important None