Overview

Regency Inn & Suites West Springfield

21 Baldwin Street, West Springfield, MA 01089, United States
+1 413 781 2300

$93+

Overall guest ratings

6.2/10 Good
Based on 239 reviews

Review highlights

  • 8.9
  • 8.3
  • 4.8
  • 3.5

Nearby

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    About

    At Regency Inn & Suites, you'll be within a 15-minute drive of Springfield Armory and Naismith Memorial Basketball Hall of Fame. Guests can enjoy the 24-hour fitness center, and hiking/biking trails and mountain biking are nearby. Rooms at this Victorian hotel get the details right with nice touches like comfy beds, Egyptian cotton sheets, and premium bedding.

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    Amenities

    • Parking
    • Complimentary breakfast
    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Meeting/Banquet facilities
    • No smoking
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Laundry facilities
    • Free Internet
    • Pets not allowed
    • Long-term parking (surcharge)
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    Reviews

    Guest reviews

    Overall Rating

    6.2 Good
    Based on 239 reviews
    • 8.9 "Food is delicious."
      9.0 "Yummy desserts, said 90%."
    • 8.3 "Great service."
      8.6 "86% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
    • 7.4 "Good location."
      8.9 "Great parking, according to 89%."
    • 6.1 "Breakfast is mediocre."
    • 5.5 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 4.8 "Rooms are not good."
      2.3 "77% complained about the bathroom."
      0.7 "93% thought they were poorly maintained."
      1.6 "84% found problems with the furniture."
      0.8 "92% thought the tv was sub-standard."
      0.0 "100% had problems with the shower."
      1.3 "Air conditioning was criticized by 87%."
      1.4 "86% said the bathroom was dirty."
      1.7 "For 83%, the rooms looked old."
    • 3.5 "Pool is below average."
    • 2.4 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
      1.0 "For 90%, the lobby entrance was sub-standard."
    • 0.7 "Terrible amenities."
      1.3 "87% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
      1.0 "For 90%, the lobby entrance was sub-standard."
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    Overall Rating

    6.3 Good
    Based on 102 reviews
    • 8.4 "Great service."
      8.8 "88% found the staff to be very friendly."
    • 7.5 "Good location."
    • 6.5 "Average comfort."
    • 6.4 "Breakfast is mediocre."
    • 5.3 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 4.5 "Rooms are not good."
    • 0.5 "Terrible amenities."
      1.0 "90% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
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    Overall Rating

    5.9 Okay
    Based on 78 reviews
    • 8.3 "Great service."
      8.4 "84% found the staff to be very friendly."
    • 6.7 "Location is acceptable."
    • 6.1 "Average comfort."
    • 6.0 "Breakfast is mediocre."
    • 5.3 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 4.8 "Rooms are not good."
      2.3 "77% complained about the bathroom."
    • 3.6 "Pool is below average."
    • 2.4 "Horrible vibe."
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    Overall Rating

    7.1 Good
    Based on 57 reviews
    • 8.3 "Great service."
      8.6 "86% found the staff to be very friendly."
    • 6.9 "Average comfort."
    • 5.2 "Rooms are ok."
    • 3.1 "Horrible vibe."
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