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Close to the harbour, as we were going to Norway with ship. They had too many tempting minibar products spread across the room.
I really liked the hotel. I was in town for a conference and the room was perfect for my needs. The view over the harbour basin was entrancing and the morning sun came right into the room. It is very conveniently located by rail and bus stations and shopping. Also, the hotel issued free bus passes. It would have been nice to have tea and coff-making facilities (electric kettle, tea bags etc.). There was one thing I really did not like but this may not be a fault of the hotel. I booked online in May for a hotel stay in August and found that I had to pay the full amount iummediately! This is disgusting! I have not encountered this sort of arrangement before. And the cancellation fee was astronomical. If I encounter this again with any other hotel I definitely shall not book it.
Central and clean
comfort / price
Everything is okay I come alive with the line because the Internet .... in a hotel must be the Internet for free .. this is the right customers .. and I hope to be free because I'm in every two months, be in Kiel ..
The location next to the railway station is excellent. Being given free bus passes for the city area was an added bonus.
It was a quiet relaxed environment with very tasteful facilities both in the room and elsewhere We would have prefered a view over the river area rather than the car park
The staff is very nice and very helpful. We have stayed at the hotel before and appreciate the convenient and attractive location. The room is comfortable and well appointed. The pillows are very poor. They go completely flat. The soap dispenser in the shower is difficult to use.
Central location and helpful staff, the room was comfortable, good windows to keep the noise down and good bed. It is a hotel for 1 or 2 nights to visit the city and its sorounging.
Quick and Friendly service
I had a very pleasant stay for the overnight stay, very convenient for getting into Kiel citycentre.
The room was very new and neat. The hotel was in a quiet part of town. No.
Quiet nice hotel with good parking possipilities, excellent brakfast
Breakfast was great. Very quiet location with free, on-site parking. Spacious room and bathroom. Comfortable beds. No elevator - you get a room key that requires yo to lock the door when inside and leaving - outdated tv set - internet not included in room rate - despite plenty of parking it's hard to find a free space after 10 pm.
The hotel is located at a very green area, near the University and there is a bus station just 100 m from the hotel
Nice large room. Hotel near the city. Friendly staff.
the general approach we missed an elevator (my wife has had knee-operations), we didn't knew there wasn't one.
Comfortable, great value for money A bit far from the centre
Quiet. However, WiFi is not included. No Internet access included.
Nice interior, excellent breakfast Not an ideal location
Superb location, excellent rooms, very friendly staff, clean and quiet, and breakfast is a pure enjoyment.
The hotel had only been open one week and so everything was very new and in perfect condition. The service was very poor. Housekeeping were very poor, they did not clean my room properly or refresh the minibar. Room service took over 90 mins to deliver a glass of milk and only after a telephone call reminder!
The wellnes area was good,especially the masseur/masseuse. And the breakfast was excellent The restaurant was not good.The days we were there it smells of fish in the whole restaurant and the food was not so good to the price. May be because of that there was not so many people in the restaurant.
kindness of the staff
Calm and easy atmosphere Pricing of internet (wlan) connection
very friendly stuff .very cleen and nice rooms .very comfrtable bed,excelent restourant
Very calm atmosphere. Delicate choice of decoration. nice staff ,
It is a very nice place, good location. Swimming pool and sauna. Modest menu in restaurant.
The facilities, presenation and staff are of the highest standard and I will certainly stay again when in the area. All staff met also talked goog English. As with many hotels the soap in the room was from a dispenser - which had not been filled up.
Short overnight stay, arrived after midnight and left before 8.00am, however hotel clean, comfortable and staff very friendly and helpfull.
I was very disappointed. This is a hotel with its own local clientele, NOT accommodating to travellers. As a traveller/tourist, we were clearly not dressed in business attire and were made to feel uncomfortable by the staff and other guests. I specifically requested the shuttle to the train station when the hotel was booked, but did not find out until we were at the hotel that their shuttle 'does not go to the train station -- only for business clientele.' Although I e-mailed that I would need the shuttle specifically to catch a train, they did not reply with more than 2 weeks' notice to advise me of that 'policy', which is unfortunate as that policy would have indicated that they are not desirous of vacationing patrons. Finally, the non-smoking room bathroom smelled of smoke which one would expect from a 1 or 2-star hotel.
Nice location. Safe parking. Breakfast cost too much. No elevator directly from garage to all floors-
Great view of the green city center.
Easy to find. Good location. Free parking on the street in front of the hotel.
Reception staff excellent and very helpful Good location & parking Evening female restaurant staff rude and lazy. We had a family dinner the first night including 12 people. Despite being quiet the staff were obviously upset at having to cater for so many and were rude to the point of insolence. We didn't eat there again.
Appreciated the location walking distance to shopping and food, as well as the cruise ship pier.
High standard of hotel , helpful and well trained staff . We were disapointed by the evening meal we eat at the hotel. The menu we were offered was limited . the prices high and the portions very small.
Location next to the wharf was a big plus. It was very easy to get to our cruise ship. It was very hot during our stay so the lack of airconditioning in the rooms was a big negative. There was a scale for weighing yourself in the room, but no fan. This does not make any sense when it is 37 degrees C! When we asked for a fan we were told there were no fans and no AC available throughout the hotel. Friends however, who were booked on the same cruise the next day, told us they were given a portable AC unit to put in their room. When we asked for one we were told they had all been distributed. Bad for business. A hotel of this class and price range should have AC in the rooms. And .. include breakfast because 17 Euro per person is quite frankly unrealistic. Therefore, we only recommend this hotel for its location.
location, walking distance to shops/restaurants
The staff were efficient and helpful.
Excellent food. Perfect location for seaside and shopping. I would like to have had a swimmingpool.
This is a clean and tidy newly renovated hotel The sound from other rooms is easily detected and the noise from the neighbour room when using the shower is qiute high
The hotel was clean and well located. The staff were excellent and were extremely friendly and helpful. Were very impressed with this hotel.
I've got what I paid for. Free internet, great clean room. Central.
The family rooms they have. Clean, comfort against a fair price
Hotel is well located within Kiel. Restaurants and corner stores are within walking distance. I opted for the private garage parking as finding a parking spot on the narrow road surrounding the hotel was very near impossible. Internet was very fast and VoIP calling back to Canada worked great.
The atmosphere, great overall staff service, breakfast, dog friendly and of course the lake.
The beautiful surroundings, lovely views. Staff very attentive and helpful. When we said we were going to a local concert, they advised best to take a taxi and even arranged for a taxi share with other guests to halve the cost! Nice to be met at the door and welcomed in, regardless of the time of day/night. Breakfast room/restaurant with lovely views and a terrace. Enjoyed a walk round the grounds, love the sculptures. Difficult to find but well worth finding!
The Restaurant, the view over the lake. The staff kindly and professionel. We observed, that the nonsmoking policy was "absence", when someone smoked!!(perhaps just one) in the gourmet restaurant.
excellent, elegant atmosphere, hotel, room, food and the view, really comfort and price worth place to stay the night, rest for body and mind rainy day/ days had caused the room very high humidity?
Surroundings, view at the lake, nice room, excellent breakfast, perfect no
A stunning location - so much wildlife - beautiful views across the lake, nice clean rooms. Staff were superb - very friendly and helpful and keen to assist. Both restaurants are simply superb. Will definitely be going back. The only minor criticism is the rooms don't have much lighting so it's a bit dark.
Very good breakfast and good parking places. It was a party in the park outside the hotel, so we didn't sleap much...
Missing of a diner / restaurant service
Nice calm place There was no reasonably priced internet access in the hotel. There was only one horribly slow and terribly overpriced wi-fi network.
Clean rooms; friendly staff Parking space quite limited
Walking distance to town center, free parking, new room
Excellent breakfast with a lot of dishes. Very friendly staff. The park outside the hotel was nice. Probably a good homebase for golfers as there are about 15 golfcourses around. The city of Neumünster is a place I call nowhere. I couldn´t find any acceptable restaurant. However as it is situated closed to Hamburg, Lübeck and Kiel you have still options but you must have a car.
The breakfasts were excellent.
Newly refurbushed and that was nice. Nice bathroom Paying for parking is a bite strange
Very nice spacy room, good situation in center of city, excellent breakfast.
proximity to holsteinhalle
Large rooms and balcony. I think a hotel of this standard should have a proper restaurant with a better selection of menu.
We ordered a suite. We got a suite! Huge bedroom, Huge bathroom Huge living and kitchen!!! A suite that lacked everything imaginable for the extra money spent. Nothing in the suite to make you comfortable. Beds were rock hard, no amenities in the bathroom (body shampoo in a tear open bag). Old ragged towels on the hangers. Living area with a love seat from Ikea and one chair. We had a kitchen without even a coffee maker no utensils etc absolutely empty. We ordered dinner in the bar and got frozen pizza (still frozen). Probably purchased from Aldi! !!!
Quiet location and good connection to highway. Poor breakfast
Staff is excellent No
Hotel was comfortable with generous sized rooms and friendly staff, close to local shops, restaurants etc. Relaxing surroundings and easy to find right off autobahn. Was unhappy that spa and health facilities were closed for duration of our stay and this was not advised. Wi-fi would have been an advantage.
value for the money. Quiet, clean, friendly, ok breakfast.
Verry modern and clean room, amability of staff, near the port and Osteekai terminal cruise. I really recomended to all i like all, only goot words i can tell you about
Quiet, yet central location in relation to the shopping street. Good value for the reasonable price. Stairs up to the elevator not so suited for disabled, or people with baby strollers.
Too noisy even at night.
In rooms it is needed to foresee some things, for example, hair dryer. And all is normal so on the whole.
Nice refurbished room at a very central location close to the city center and the fjord. Serviceminded staff. The other end of the street is filled with sex shops etc. which may bother some.
Very central and easy to find, at the entrance to the old city.Nice staff, breakfast ok, good beds. Free internet access. The room was a bit hot.
Visit the local pubs/restaurants. Only stayed one night but recommended. no
The reception staff were very helpful.
Excellent Hotel in a quiet but interesting location. Very good service and very high standard throughout.
Clean rooms, good breakfast and a reasonably central location. No Bar
it is a good hotel for 3 stars , not four, and it should have been priced accordingly.
Good location - we enjoyed looking at the passing ships in the canal from our table in the restaurant. Comfortable room and bathroom. Good restaurant.
We did get superior service from all the staff of the hotel - and the location for holidaymakers is excellent - the canal just outside the windows with all the ships passing.
Clean efficient hotel with free wi fi, good staff, easy parking and reasonable food.
First class facility, excellent food and service, friendly courteous bi-lingual staff, unique location.
Conveniant place to stay overnight during a business trip to the northern Germany
The location was excellent. But a room with view over the canal is a "must".
Quiet and relaxing location in a pleasant town, good breakfast, friendly staff.
Very good facilities. The Address is on a no car street - which the car G P S does not except. So we had difficulty in finding you as our G P S was European
We were offered a larger and renovated room at a small extra charge. Close to the city centre and the ferry terminal. Noise from the street.
It was centerally located with a good breakfast buffet, for great value and friendly staff.
The room was rather large, the bathtub was bigger then a normal size, wall to wall windows, the only hotel we've stayed at that actually put a baby crib in the room upon request when booking, and the breakfast is really good-definitely for the price, and free internet with a computer already in the room. no restaurant in the hotel to eat at, only breakfast. Depending on the night you stay they have a club on an upper floor and it does carry down at least 2 floors.
Good location to pier. Extremely small rooms.
Peace and quiet near the shops,museums and so on We missed some shelves in the bathroom curtains in the bathroom both in front of the windows and the door. Of with the 3. bed. Something to place the towels on
Breakfast was good Carpet throughout the hotel in desperate need of replacement. Very noisy
Breakfast, place, swiming pool
The hotel is completely built with the naval theme in mind. It is quite old, but it was built to high standards.
One of few hotels in Kiel with available rooms this nigth. The room was ok but ekspensive. The staff gave us a very bad velcome. We arrived late, with a 1 year child and they had no babybed and argued about the price we had got on internet. Breakfast for 19 eur per person
The food and the swimming pool That the brekfast was not in the room price. Every other hotels we have been to the brekfast is inklude the room
Attention to detail and service levels
Beautifully situated by the sea with a wonderful view of the Kiel Bay from the room and the restaurant. Nice rooms where they have renovated the functional parts like bathroom and beds, but kept many of the original 1970's details. Peaceful and relaxing environment. Almost 4 km from Kiel's City Centre. Although the hotel is situated by the sea there is no beach, only a jetty (which is very nice with a bar and a restaurant, but where you need to pay an extra entrance fee). Breakfast was nice but horrendously expensive.
Location was handy.
location, quiet breakfast was dried out at 7.30 AM, we were the first there. There was rubbish from a previous guest under the bed
Price and breakfast. The smell of smokers who must have used this room extensively.
- Nice and helpful staff - Good breakfast - Some facilities (Air conditioning, refrigerator/minibar) missing or not in working condition
Ten minutes from main city but perfect location for my business trip. Hotel staff friendly and extremely helpful. Excellent value for money. Room size reasonable for Europe. Very clean and comfortable. Free Wi-Fi in all rooms with fast download.
Nice rooms, relaxing atmosphere
The hotel was clean and tidy.The staff were very helpfull and the breakfast was very good. No backing curtains, so you know exactly when it is sunset and sunrise, the latter of the two being a problem for 9-5 workers. All TV channels in German, a little frustrating for those of us who do not speak the language, that said, as with many hotels, they should try to cater for English speaking travellers and at least give BBC 24 , CNN or simialr.
The location, near the necessary ferry terminal and near the town center. The breakfast was rather poor. No boiled eggs, very little bacon or sausage.
Good quality romm, excellent breakfast Room too warm
Clean room and good breakfast
Staff was very helpful and friendly, breakfasts were superb, the rooms well proportioned and the beds very comfortable. Location was convenient to shopping, restaurants, and train station, and yet it was very quiet at night. We appreciated the 24-hr tea, coffee, and cold water available in the lobby.
Location was great right next to the main railway station...the room was clean comfortable and quite big...recommend
Lovely central location near shopping center. The beds were good and the room spacious. Nice international breakfast. Able to park our car behind the hotel.
Great location. Right in the City Centre close to the train station and harbor. Excellent breakfast. I had a laptop with me and was happy to get internet service in my room.
close to the town centre no
Very handy to everything.
The room Bar closed on a Sunday
I had one of the new rooms - thought it was very clean and well thought out. Old rooms not so good. Need an iron in the room.
The breakfast was very nice. Very happy we had a quite room into the backyard - but in the backyard there was put a tent for smokers - never got if it was for the employees or for guests, but anyway - had the window open during the night as it was very warm outside at it is not very nice having the smoke coming into your room beeing a nonsmoker yourself.
covenient, vibrant very helpful staff. Location is ideally situated for shoppiing and eating out.parking easy and worry-free
Lovely hotell! A lovely christmas tree in the sitting room. Wonderful beds! Very baby friendly! We also had dinner in the hotell restaurant, which was very nice.
Convenience Difficult to find. No bar
Excellent service with personal touch. Very friendly and professional staff. Lovely hotel, pretty location and confortable room.
Accomodated early arrival at hotel. Comfortable room. Staff were helpful and polite. Lack of air conditioning. Rooms were very warm, sleeping was
we love the rooms!
the location of the Hotel Building, very nice area. Very nice breakfast !! The room was to small !!!
We like the proximity to the ferries. The rooms are good, bed is excellent, missed air con or a fan. And we miss BBC/ SKY/CNN news. No, we love it.
Quiet and beautiful hotel in a great surroundings. Staff was really nice and the service excellent. The restaurant and the service was outstanding