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Open late at night when we arrived. Quiet. Clean room and bedding/towels. Overnight car parking available via no. Plate recognition - however, carpark sign doesn't indicate this service, just '2 hours parking' which was misleading, and I had to ask where I was supposed to park overnight. Being able to cancel up to 1.pm on the day without charge was a great bonus, as weather conditions may have prevented us from travelling. As we wanted a drink before turning in and when getting up, there were insufficient coffee sachets. Fortunately I had brought some. Shower head fixed, so not suitable for us. Entrance to hotel and car park not cleared of snow -turned to ice, and walkers having to be very careful. Others' cars getting stuck, having to be pushed. Fortunately, others helped and someone had a shovel . shower/loo seemed to have no fan to switch on /off.
Covenient; easy to book; assured standard of accommodation Rather complicated to find the hotel when trying to access from the anti clockwise m25 service area at Clacket's Lane. You could give more detail about this on the website and/or when booking is made.
Plenty of hot water, warm bathroom. Room rubbish bin full from previous occupants, decor tired.
Very close to Westerham which is a lovely village and where we had to be for the wedding reception. Really helpful and friendly reception staff. Room slightly clinical, not quite like the photo on the advert! Food in the services very expensive.
The reception made me feel welcome. The autoclosure of the bedroom door was rather strong and if not caught in time made a loud bang. Access to the eatery was good and the food reasonable
efficient freindliness, prompt service and advice, veru convenient to M25 motorw2ay and adjoining services, etc, etc, etyc!
Nice, clean room. Clean throughout building. Helpful staff. 24 hour manned desk is very reassuring to have.
Pleasant good-sized clean room, no real surprises either way. Friendly and efficient staff The location, on the south side of M25 is not easily acessible, necessitating a long drive to reach the hotel or to continue your journey. The advertised Wi-fi was not available in our room. This had recently been installed, and when mentioned to the staff when we left they were very apologetic and said they would have changed our room if we had said previously.
Helpfulness of receptionist as was checking in early
Very comfy bed and very friendly staff! Shower wasn't separated from the rest of the bathroom, so the entire bathroom floor was soaked.
So convient in the south terminal at gatwick. Clean and everything you need for one night. Didn't hear any planes, which I was worried about.
it was IN the airport terminal The terminal is DEPRESSING. No WINDOWS! It’s like a little luxury prison cell. There was no private area in the hotel to do online work, went to one of the more human feeling pub-like restaurants.
Good central location in the town. Very good on-site parking. We felt very safe. Good bit of general wear and tear; peeling wallpaper, broken and detached bathroom tiles, rotting window sills. Price may have been fair for the location but certainly more than I would expect to pay for the general condition of the place.
Well located the village was very interesting, lots of interesting if very expensive shops.Very good dinner in hotel
location and parking I have now stayed in four English Inns and they vary in service.I had to take my luggage up two flights of stairs no assistance was offered.The remote did not work.No heating in the morning so it was very cold.This hotel is o.k. if you get a cheap deal but not full price.
Attractive rooms, nice friendly staff, good food and beautiful surrounding countryside. The bed mattress was a little uncomfortable
Young staff at breakfast service were delightful The Hotel was a disgrace and I was ashamed for England and I have sent a letter of complaint to your customer service - Old English Inns Head Office @Bury St Edmunds. This hotel is idealy situated in a beautiful Village in the Garden of Kent and would posibly have many visitors from Chartwell and Hever Castle and it was sad - paintwork shabby, ceiling paper falling down, carpets and curtains were grubby, furniture chipped and dusty etc etc. Also no security at all after 11pm - you have to go round the back door entrance, dimly lit and let yourself in, inside badly lit and no directions to main reception area or staircase. I found this so sad and would never stay there again - after living in Kent for over 20 years - I would never recommend it either to anbody and also I found the Saturday morning reception area rather off putting, as a dog was also there to greet me, office area was very scruffy and untidy - I could go on but have not enough time.
The staff were nice and friendly & service for breakfast good. There was no one on reception and at one point had problem getting one of our group into room, but luckily one other persons key fit, so could have done with someone on reception to save headache.
Our room was quite dark with no main light. A bulb had also gone in the ensuite which resulted in a dark bathroom. The decor could do with a freshen up as walls skirtings and window frames all showed signs of tiredness.
One of the best breakfasts that I have had at a hotel or B&B Room decoration was a little 'tired'
Friendly atmosphere Bar shuts at 11pm on Sat! Also no high chairs for children
The friendly staff
Ease of accessing the internet
The location is excellent. Staff were efficient but a little arrogant. Problems connecting to the internet in the room. The connection was very slow. The location of the room safe at floor-level is ridiculously inconvenient. The safe did not work. I'll try the Hilton next time.
Staff were friendly. Room very clean. Beds comfortable, not sagging in my middle as some are. Excellent location for Gatwick airport travellers. Good restaurants. Priced reasonably. They view! But cannot help that. But the large windows were nice.
location to the terminal restaurant was expensive
Convenient location on airport Price of room service breakfast
location was why I selected this hotel. location was excellent Very expensive!
Ease and access to airport None
The lovely atrium and the easy access to Gatwick airport together with helpful and friendly staff.
There wasn't anything not to like. We arrived at 7.00 pm and left at 5.00 a.m. Did not like the restaurant. We booked a table and the food was not up to the standard we would have expected.
The best part was the access to the airport which allowed us to wake up and check in easily. The location was fantastic and the staff were very very helpful. Will definitely use this hotel everytime i am flying out of gatwick.
The Softel is less than five minutes walk from the Gatwick check-in desks via a slopped covered walkway. The staff were efficient and the atmosphere throughout warm and friendly. An excellent place to spent the before an early flight, I would definitely stay again.
Proximity to airport The hotel is terribly maintained. Had to switch rooms twice due to bathroom related maintenance issues. They finally put me in a decent room on the executive lounge, which was OK but even that had its issues. AC was terrible and the spacing between the bathroom sink and faucet was very awkward, making it difficult to effectively wash your hands. All in all a pretty bad hotel. The staff was nice though.
Location and very comfortable bef Everything is fine for me
Location and staff very old decor in room and bathroom, the bed was uncomfortable, missing towels and only one set of pillows were provided
Great location A little pricey!
Restaurant way over priced. Not many options for a reasonable, casual meal.
The hotel is tired. Thankfully, I was upgraded to a newer room. Mattress is super hard. To get to the room, you must walk tons. The hotel needs serious renovation. Because options are limited for overnight flight.
The best part of this hotel is that it is so close to the London Gatwick hotel it may as well be a part of it. Very convenient! There could be a few more amenities to may the stay more memorable.
The staff was incredibly kind and helpful. We could only find one working ice machine in the hotel. The bed bugs we encountered weren't very pleasant either.
The convenience of the location, the beds were very comfortable. Our air conditioner was broken when we arrived and the room was incredibly hot. The engineer was very nice and apologized quickly and requested a room change. It then took concierge a further hour to relocate us (10 rooms down the hall). At which point our children were completely starving and exhausted. The food in the garden restaurant buffet was mostly good, though expensive, but we were seated in a dark corner because we were a family, where the staff were already setting the tables for breakfast around us. Service was polite but very slow and waiters were unaware of the fact that children ate for free.
Our reservation was not in the system. They did not give us access to Internet for our booking but we understood that free Internet would be included based on the booking criteria.
The location is great, rooms clean and staff helpful. Waiting for the lifts became quite a pain. I was lucky on the 2nd floor so could take the stairs, but even at 5am it was difficult. Wanted to try the restaurant too, but very busy - would have had to wait over an hour - lucky there's lots nearby or across at the south terminal.
Very close to airport Lack of check in service
The staff were friendly and courteous and very helpful. Food was good and rooms comfortable and clean.
An excellent hotel. Superb location with a fabulous atmosphere. Great staff.
Very reasonably priced.
Lovely boutique hotel, clean, fresh with lots of character, will stay again.
Since we didn't need to use their 5 GBP shuttle service to Gatwick, their price was goodl. Bar nice but empty, did not try the food. Proximity to Six Bells pub was the best feature. Parking tight and tricky.
friendliness of staff and Pub down stairs. I suggest people choose the continental breakfast!
The young man who picked me up at the airport and checked me in was extremely helpful in pointing me toward some of the nearby sights I would otherwise have missed. Entire staff was friendly, helpful and just all-around nice. I loved the community, and the hotel's location, and the convenience of the airport transfers made entire visit outstanding. I would absolutely stay there again, and would highly recommend to others.
I liked the convenient airport transportation. Relaxing and friendly lounge in which to have a drink. Room was comfortable, clean and warm. Great place to stay to catch a flight at Gatwick. No complaints.
Ease of getting around, helpful and friendly staff, generally quiet location
Easy access to the airport with complimentary shuttle to and from. A nice breakfast included with room price.
easy access to gatwick airport with pick up/drop off by the hotel. after europe did find it rather expensive to eat and bar prices very high, but this is england!
close to station,high standrad of facilities, excellent food.
the mattress and bedding was excellent paying for the parking
Clean and wide room very low water pressure from the tap
wide and clean room The reservation through Arora hotel web site does not work.
Charged for 2 breakfast but was alone. Should have asked me first before charging.
Generally good,but WiFi sign in system a hassle and card swipe door keys real pain rarely if ever worked first time and usually took 3-4 tries at least.
Convienent location Dreadfull catering & and catering staff
Easy to find location from website and is signposted when on the approaching road. Polite friendly staff and clean hotel.
The staff is very friendly and hard working The trains are very loud
Very near the railway station -
It's in a great central location, so you can go out in Crawley & eat/drink/shop etc. Even though it's next to the railway line, we didn't hear the trains. Hotel decoration lovely, very clean, very helpful staff and it has excellent facilities. Our room was very spacious & they'd thought of everything. En-suite was huge compared to other hotels, it had a separate bath & shower. Lots of thought had been put into the design & comfort of the room/hotel. Really pleased with the hotel & we'd definately stay there again, especially if we were taking our daughter, as there are connecting rooms. Also have a shuttle bus to Gatwick airport which is really close by, but again didn't hear any noise from the planes.
TV control doesn't work
It was fair stay but not comfortable......the service must improve ...also the menu must be changed and finally the stafff must inform their customers about the breakfast time,we asked the reception and they said breakfast is served till 10.30pm and when we came down at 9.30..they advsied that it's finished... service and menu....
very clean / friendly staff limited wine list that was overly expensive.
the room was clean and tidy on arriving at the hotel you have to pay for your car parking even for the time you are staying in the hotel. The hotel even those it has a 4 star rating there is no one to take your bags and show you to your room
Location poor from airport ....No Air con in rooms and windows couldnt open .Water cold in shower ...a dreadful experience for a Ramada Hotel .
Convenient location Noise of air conditioning system, inability to get fresh air into room, always having to wait for attention at reception
The room was very clean and comfortable. The que for checking in was quite long and we waited a while.
First time I have had to pay for a shuttle bus from the airport to the hotel. The whole point in staying near the hotel is that normally you get free courtesy transport
Very close to Gatwick Airport. Helpful, friendly staff. Very nice hotel. As window didn't open, had to leave air conditioning on all night which was very noisy, so didn't sleep very well.
Absolutely aweful service, terrible customer relations, poor food.. no choice. Room service was a joke! Had to help other customers...
restful & quiet atmosphere,giving us time to unwind after a hectic 6week tour of the U.K.. Staff were helpful & very pleasant,& food was great.
After spending six weeks in France and the U.K. this hotel proved to be not only the best facility for the money, but the best facility in every way. They responded to our every need and helped us immensely in working out the London travel segment of our journey through train tips. Awesome service! Too short of a stay!
Everything to my liking and very easy to reach with the public transport. Could n't always get the toilet to flush properly.
The facilities and food were excellent and the location of the guest house was ideal as it allowed the opportunity to go for a walk in the area and was close to the village and local shops, pubs and restaurants. N/A
Nice - clean and close to airport and train
Very clean, quite place,frendly staff, nice breakfast, None
Quality of room, house, dinning room. Efficacy and kindly staff. Very good house keeping of the house and the room. Services were high quality level (bathroom, beds, towels... ). Room was very quiet and well sound isolated (despite very close Gatwick aiport) Honestly, I have'nt any negative point to report, because the overall level of services is in accordance with what we are looking for, regarding quality/cost ratio
Very friendly family run Guest House. Excellent breakfast - next time I might be tempted to pay the extra for a full breakfast.
The staff were all tremendous and willing to make your stay easier. Very helpful during the stay single bed in family room was extremely hard mattress could feel the springs through.
location to local transportation to London and the Gatwick airport and the local shops and freindly staff
Another fabulous stay at immaculate well located establishment close to all amenities. Home from home, but with all the trimmings.
Close proximity to Gatwick Airport pleasant reception area to relax after a long journey Poor reception on TV in rooms.I had 2 rooms and had travelled for more than 2 hours and we all wanted to unwind before eating
Although we didn't use the car parking facility, it is very good value for momey. The shuttle bus was on time, clean and convenient. The bar prices were expensive. We had to carry all our luggage for a two week holiday upstairs as there was no lift
Location Near Airport, Bar Meals Available, Free Transport Pick Up Just Pay £4 pp For Hoppa Bus Return To Airport.Very Reasonable Hotel Stopover All Round Good Value Airport Overnight Hotel.
Very conveniently located and food was good. When we first checked in, the TV didn't work and it was no trouble for staff to change us to another room - we were staying 4 nights. Mattress on our bed was not comfortable and bed creaked every time we moved - not good for a mature couple.
nice big rooms Reception staff could of been better, they put me in the wrong room twice!
ease of check in and airport transfers stairs to rooms
It had a quiet peaceful atmosphere and is reasonably close to the airport
I Parking was next to impossible because of the number of cars belonging to people using Gatwick, cars were coming and going at all hours. Had I known it was a Gatwick Parking hotel I would have gone elsewhere. The hotel advertising should indicate that their main guests were people travelling through Gatwick.
I liked nothing about the hotel. The staff on arrival where rude and un friendly. The staffs attitude. We booked a meet and greet and ended up waiting a further 20 minutes for my car to turn up. This was even when we contacted them as soon as we had landed.
Large clean rooms with good facilities and hotel was easy to find.
Check-in was quick and easy, room was very clean and new, despite being attached to the airport it was extremely quiet, and the wifi was excellent. The included breakfast was fantastic - huge and varied - much appreciated before an early morning flight. Also had dinner in the same lounge area the night before and all of the staff who served us were lovely. Highly recommend this hotel and will stay again. The only negative I can come up with is that it is in the north terminal and I was flying out of the south, but that's hardly much of an issue because the tram between the two is all of a 3 minute walk from the hotel door.
Great location for an overnight connection. Clean, comfortable rooms, good breakfast
I booked for 2 nights, flight problems lead to me missing my first night and arriving very late the next. On arrival I was lead to believe my booking had been canceled and the hotel was full After 2 hours I was given a room and my booking re-instated. Why was this necessary, I had a booking, I arrived, to wait until 3:30am to be given my room was almost unbelievable.
Fantastic setting, well furnished rooms and great service
Great hotel...all very good.
Every thing. The atmosphere. Just every thing is perfekt for a weekend stay with your wife
Friendly staff, attentive and efficient. No milk in the room for tea or coffee.
It is a very convenient setting for Gatwick airport but the actual building and surroundings are beautiful. the room was very stylishly furnished. a luxurious bathroom and the staff were extremely friendly and helpful. A real gem.
I was very late coming in , but I had a very warm reception and was taken to my room very quickly , it was very homely and I was so sorry I only spent one night . My phone was ringing all the time , only to discover somehow calls were coming to my room not reception . Also the cold water didn't work in the shower . I did let them know
due to this nice garden and anchient atmosphere cold floor in a bathroom
wonderfully comfortable beds, gorgeous bathrooms. Very helpfull staff, and the most excellent breakfast I've ever had! Needs to have lighting that comes on when you walk round to the suits in the dark.
The personal attention and quality of accomodation
A beautiful hotel set in great location. Will have to take the wife there sometime!!
Truly one of the best hotel experiences I've ever had. The staff is extremely kind and professional, and my room was magniificently decorated. The bathtub was even big enough for me, and at 6'3 that's rare to find. The surrounding neighborhood is quiet, and the hotel grounds are gorgeous and well kept. I hope to have a chance to stay again someday for more than a one night visit.
Pleasant and friendly staff; Easy to find location; Enjoyable breakfast; Generally, very clean throughout. Guest House staff didn't know we had booked and it was a bit embarassing on arrival; Very cold in the bedroom, with no portable heater available, when asked.. Decor, is 'dated' and tired throughout some of the Guest House
Easy to book, location was excellent for walk into town and proximity to Gatwick. Lodgings were clean and in good order The bed was one of the most uncomfortable I have ever slept in.
free parking charged extra for credit card although not stated in booking.com , heating was not working , Unclean room , internet down , early checkout and staff not friendly
Friendly and helpful staff, good service, hotel facilities clean and in good order, no problems. None apart from the weather!
Everything provided that was needed and rooms clean. No. other than we had to lift our cases into the car taking us to airport (we are not young people) but the driver was female so there was no way round it.
My daughter and I stayed. Lovely place!
they kindly allowed me to store my bags between check-out and my late afternoon flight. the bathroom was very clean. lovely house. •WIFI: the wifi internet was super slow, and then shut down entirely. unacceptable in a developed country. •DIRTY: there was a old fan in the room that turned on, but didn't blow any air. the wiring around the fan was entirely coated in dust. disgusting. it clearly had not been cleaned in months, which shows a lack of attention to detail. •CHECKOUT: checkout is at 10am. considering people have afternoon flights, would it really kill them to allow guest to checkout at 11am or noon? i never heard of a 10am checkout at such a small guest house. •ODD: the owner quoted a 7 pound taxi to the airport but it was 8. i don't care about the money, but this again shows a lack of attention to detail considering they must send several people to the airport daily. not knowing the price of such a core part of the stay seems strange.
Clean - nice room with ensuite - quiet - friendly
Close proximity to Gatwick. Also had a train stop close by. The bed was not so comfortable. Very lumpy.
This hotel is excellent for flights from Gatwick.the Management and staff are both friendly, courteous and helpful
near the airpot cheaper then going to London and overnight rather old matresses on beds
Welcoming and helpful Main road noise in ground floor room.
This is a little gem. Very close to Gatwick without airport noise. The innkeepers are wonderful, the rooms super clean and comfortable, close to a charming pub that serves hearty fare until 10pm. Wonderful.
The warm friendly attitude of the owners and staff when my arrival flight was delayed and the welcome next morning to an excellent breakfast. Highly recommended.
Closeness to transport and able to use laptop in room nice and clean and good choice of breakfast (Not any) only that it is not a hotel but a guest house and on arrival from air port on asking about the gatwick house hotel no one knew there was a hotel called that on that I did not mind it being a guest as it was just as good
The free collection and return to Gatwick airport was excellent and well organised with all the information about freephone and telephone number arriving by email. It is a family run hotel and everyone was very friendly and helpful. We were advised to reserve a table at the nearby 'pub' which we did and where we had a delicious evening meal. The breakfast was excellent and the conservatory very pleasant for relaxing in.
clean comfortable room near good pub woth good menu