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space and convenience
easy to find ,all embracing,good service unchanging over the years
Nice hotel, good food, nice atmosphere, lots of space The cockeral at 05.00
quiet and good value Breakfast roll not as fresh as last few times otherwise very good
The rooms were beautifully refurbished especially the bathrooms. Super modern and luxurious
We've spent 90 days traveling throughout 18 countries in Europe staying most nights in hotels for no more then one or two days at a time and Van der Valk was definately one of the better ones. So no real complaints. We've spent 90 days traveling throughout 18 countries in Europe staying most nights in hotels for no more then one or two days at a time and Van der Valk was definately one of the better ones. So no real complaints.
distance between hotel and customer Smell, staff attention in restaurant
Friendly staff - as always - I have been staying there for years
We had a minor problem with our dinner, the main course was very dry and unpalletable as if left standing, it wasn't that busy! However to their credit when we made our concerns known the staff were courteous and professional, offering to replace our order with another choice or no charge for the offending items.
Clean room, food in restaurant good, staff friendly, location for work Laundry service slow (27 hrs), Late breakfast start (7am too late)
Good position close to lake but easy 6km cycle into Groningen.Comfortable beds.Nice pool & free tennis courts. Kitchen closed at 9pm on Saturday night in high season even though the room information said room service was available til 10. We had to get in the car & go into city to eat, instead of a nice relaxing meal on terrace as planned.We would have eaten earlier if we'd known!
In very pleasant location , backs onto lakeside , Plenty of car parking . Large rooms , nice bar / terrace .
Good facilities - pool, sauna etc. Quiet and relaxing
The friendliness of the staff The menu in the dinning room for Dinner, is very limited and old fashioned. No choice for vegetarians. This is a big drawback as there are no other restaurants within walking distance.
Very good and personal service. Quick and easy check-in/-out. Very good with several available bagage cart.
nice relaxing area around, and nice close to City Groningen
Good reception. Efficient, personal. Very quiet location. The place to have a rest. Spacious, comfortable rooms. Everything works. Brasserie menu and execution is acceptable but not of the same standard as the rest.
possibility of going to the spa
Lovely quiet location, comfortable, clean and quiet room Wireless internet could have been better but nothing major
The hotel is located conveniently close to the town of Groningen and still offers the advantage of staying in the countryside. The design is quite basic, but comfortable. The carpets in the corridors are indeed due to a change! Breakfast is quite nice in a spacy breakfast room. Friendly staff at the reception. Despite our request we were booked into a room which was facing the highways and the noise level is indeed quite high. Even with the window closed there is still a lot of noise in the night, so it seems impossible to sleep with an open window.
Fit for purpose, budget business style, three star hotel. No frills, plentiful parking. Expensive mini-bar & I didn't take up the 15 Euro breakfast.
very friendly staff
precio-comfort 10 location 10 very very good staff nothing have been there many times all everytime 10
Hotel was very clean , room was lovely, great location, good facilities
Nothing special, but good value for money.
staff, location stairs, no ramps, somewhere hidden an elevator
very helpful hotel stuffs bed size--Two double beds means not one twin and one double. and restaurant-- waitress takes her time serving dinner. It took over two hours to finish. Changed the desert without notice. I was looking forward to see the desert on the menu since I never had it before.--, bit pricey.
The beds were very comfortable. The hotel offered free bikes for guests to use. I was charged an additional fee without my knowledge.
Reception staff were particularly helpful and friendly. Brreakfast was nice but too expensive!
The room looked lovely, clean and pristine, the staff were helpfull and friendly During the night I constantly heard scuttling (probably rats or mice) in the wall cavities and along the roof (I rules out bats as they went along the beams). I got the worst nights sleep I have had in ages, which didn't exactly make me on top of the world for the next day, especially as I had to drive almost 300 miles back to Dunkirk at the end of it.
Helpful staff. Hotel clean. Nice quiet location about 20 minutes from Assen TT circuit. Excellent breakfast and evening meal. Meals in hotel restaraunt a bit expensive.
breakfast, room clean, easy to check in a little far from the city
Wery nice and a good service, nice and helping staff
Helpful staff, very comfortable room, excellent restaurant. Good hotel for business or leisure.
The food was amazing and the friendliness The room was dated and badly lit - working was difficult. The jacuzzi bath had a note that it did not work, it must be out of order for years. Should replace it. I asked for a quiet room but it was very noisy thanks to other people staying in the hotel. This is not a Business hotel
We had a very spacious suite with a large bathroom including a jacuzzi at a very reasonable price. Very comfortable. There is room for improvement concerning breakfast: We obviously suffered from the low frequentation of the hotel during our stay. Display and offer where minimal. The fresh fruit salad on the last day was from the day before.
The hotel restaurant was way overpriced. The hotel was in a neighborhood with not any restaurants in the area to eat. I would appreciate a more reasonable meal option.
well looked after
Too many to mention !!! None
All the staff was very friendly, efficient check in-out, enough choice for a good breakfast Just minor but hotel was warm and room was quite cold
Friendly, clean, food ok
This hotel have a TV is very small and the food was bad I don’t recommend this hotel
great comfy beds the prices !
Nice hotel, room was comfertable
Very good value .clean & comfortable first class fooda joy to have been a guest. Will use again Nothing
Good allround services and attentive staff.
Excellent friendly staff always willing to help.
It was very beautiful, and the room was really nice. The dining was good. The male staff was friendly and helpful. The location was excellent. It was very quiet and relaxing. The internet access in my room was terrible. The remote for the tv was defective, and the female staff was unfriendly, didn't smile and were abrupt when asked questions.
Free wireless internet access. Attentive staff and very accommodating manager. Furnishings a bit dated
Fantastic spec hotel,and very attentative hotel staff. Food and service was excellent. The rooms had wall mounted plasma TV`s wth Satellite options, the bed was a water bed type. Having to enter your rooms via the hotel bar/restaurant- this stopped me from taking my usual jog as I felt very conspicuous going through the bar area wearing shorts & vest.
Very relaxing and friendly hotel, with the morning breakfasts and evening meals an exceptional ingredient. The staff themselves were very friendly, and all in all I wish I could have stayed longer, but as the saying goes 'I'll be back'. The only slight discomfort was the size and arrangement of the toilet and shower area, which I personally felt could have been larger, but I must add that this is a very minor discomfort indeed.
Great, delightful. The Place were you should come or live at least one time in a lifetime. It is absolute amazing, to see what some dutch made by their everyday work habit. It is the place that we will remember with pleasure and we could inspire for our house and garden. We slept one night in a suite room, and were advised by the owner that it is a place full of history( it is an old house with great interior and furniture-vibrating atmosphere). The next day, we woke up full of emotional and cultural-history heritage..and it took some hours to re adapt ourselves to the ordinary life.
Nice food polite and freindly staff Hard to find
Excellent food very clean reasonable price lovely location Bed was 2 singles placed side by side, made as 2 beds.
Made very welcome during stay. Cuisine excellent.Character and good location.
Personal attention at late arrival and cooked personal breakfast the next morning. WiFi offering was a pleasant surprise.
Quiet location and ease of parking. No information in English and little offered by staff.
An excellent diner was served The toilet and shower were noisy
The food was excellant and staff very helpful a map to find hotel would be useful
Quiet setting, warm welcome, pleasant restaurant with good food and wine.
Good service and willing to help out with additional services. The wifi did not work in my room.
Awake till 4AM because the room was not isolated and the hotel turns out to be in the clubbing zone of Assen. If you like noise while you're trying to sleep, this is the right place to go. Car was towed away in the morning as it turned out there was a town market. "we tell our staff to inform our guests about this, but apperantly the staff member forgot". That'll be 220 Euro then. The hotel staff doesn't take license registrations, but they do get informed when cars are being towed. How hard is it to ask for a reg and inform the guests their car is about to be towed. Very poor customer service and absolute ignorance from staff.
Friendly staff. Excellent kitchen. Central position. Room rather small, although all necessities were there and worked OK.
Location, ffod and beveargae Location of rooms at the front of the hotel, VERY noisy on Friday and Saturday nights untill 4am.
Breakfast Room too small, the sloping roof was just too sloped, difficulty standing upright! (particularly in the shower room)
Close to the station, good menu and breakfast, easy and quick check-in and check-out, internet. Not the most quiet hotel.
The location was central to the city center. Easy access to various restaurants, cafes and pubs. The staff were friendly and inviting. During the week of World Cup round of 16 and first set of quarterfinals, the staff set up a large-screen projection system to view the some games. Exciting time during the quarterfinal of The Netherlands vs. Brazil.
Friendlyness of the staff, and the efficient service.
the breakfast was good, the room was clean the standard room is above the restaurant, so we paid more to change to a quiet room. except the price, others were good.
Helpful, friendly staff who spoke good English. Good food also. Room walls so thin that snoring man in adjacent room kept me awake all night!
Excellent food in a very friendly, relaxed environment They had given away one of the rooms on our booking for two rooms! They found another hotel down the road for our friends and gave us free drinks on the house as an apology but I advise you to call ahead!
The hotel was more than adequate for our weekend stay. We were there for the superbikes at Assen and our priorities were, close proximity to the circuit, clean and comfortable, excellent value for money. The staff were fantastic, very friendly.