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Location was perfect Second time in Haarhuis and second time when our windows were extremely wet. Aircondition was on all night but didn´t help. Makes air in the room bad
The location was convenient to the station and inner city. The restaurant offered good meals at resonable prices and the breakfast buffet was well presented and offered a good variety. Service was friendly and efficient. I missed a small fridge in the room as well as a tea tray and kettle.
Central location near railway station. Staff polite. Good buffet breakfast - wide variety and good quality. Hotel in shabby condition. Compares unvafourably with other 4* hotels. No better than 3 stars at best. Single rooms very small. Like stying in student hostel. First room strong smell of smoke despite being non-smoking. Second room acceptable for smoke smell. Same small size. Very small single bed which dipped in middle and very soft. Fabric of hotel showed signs of overdue refurbishment. Stains on walls, missing pictures with hooks still on walls, numerous tears in wallpaper and bashes and scrapes on walls and door frames.
The staff were excellent It was too short!
Excellent staff - very helpful and friendly
The service was great and the hotel staff really paid attention to the details. The taxi arrangement was slower than I expected but was manageable.
Accurate staff at reception. Excellent breakfast. Good bed.
very nice breakfast buffet bed too soft, too hot to be may
Close location to local town Undergoing refurbishment. Generally the hotel looked 'very tired'. Hotel lift was ancient,
convenince in distance to the station it was dated , the walls were dirty
I did not like the layout of my room with the shower in the centre of the room between the toilet and the hand basin? The room was very cold and the temperature controller appeared to be preset at a setting which meant it was uncomfortable to sit and work. No minibar? insufficient desk lighting to work. For the cost, I do not think it was good value for money.
Good service on some extra help we needed bij Mr. Marijn
Clean room, very good food, perfect localisation.
We came to visit the Airborne Museum and Cemetery at Oosterbeek and were pleased that we chose this hotel rather than stay in Arnhem. The location was good, rooms bright and fresh with comfortable beds. The staff were friendly and helpful and breakfast was excellent! The restaurant menu was expensive but 1015 mins walk takes you to alternatives. We were only staying 1 night and did not have time to use the facilities available - we will stay longer next time!
the breakfast and the price
It was easy to access. Plenty of parking space. Nice restaurant and food. Room was comfortable. Staff were helpful and friendly.
low price for a hotel of its kind nice bar breakfast not so good
Very good breakfast buffet. My children loved the free internet access and playstation! Although we requested a non-smoking room, there was still a lingering smell of smoke in our room. The children's room was fine though.
Very friendly staff, good bed, good shower, good restaurant, good breakfast, easy parking, All in all excellent, the only monir detail: no hairdryer in the room.
Easy to find. Friendly staff. Would stay again.
Needs better lighting in room, especially a reading light
Great views over the Rhine. Good breakfast - although not included in the price. Rooms were very clean and modern Two separate beds joined to form a double bed. Prefer a double bed. Hotel is a 10 min walk into the centre of town
Location on the river Rhine. Double bed was actually 2 single beds pushed together.
The beautiful view A terrible noise from the terrasse until 00.30, impossible to sleep. The hotel must turn down the ligt at 23.00 to give peace to sleep.For that reason we will never stay there again!!!
The river view A good walk from the town though there were bus stops close by.
The friendliness of the staff. Excellent food and very comfortable rooms.Breakfast very good value for money. Good location.
The views from our room and the comfort of the room. Room service for coffee, a little slow.
Nice view of the river
The Rijnview from the room was beautiful.
Situated within walking distance of town centre Room smelt damp and fixtures were broken
the room looked clean, however, the rubbish from the previous user was shoved under the bed! the food in the resturant was horrible.
Very nice hotel and location
peace and quite, good setting hire of bicycles a little expensive
In general the rooms were comfortable, staff friendly, wi-fi connection was good 1. The scrolled eggs for breakfast were the worst eggs I eve had - too hard and dry, 2. there were no comb at the reception, 3. there were no minibar, 4. the bed - instead of 1 big matrass on the bed there were 2 small ones (I hate it) - when I asked to change the room for the room with big bed (without overpaying)- they refused, just offered almost twice more expensive room.
Good quiet location, good breakfast
The room was very nice, clean, and big. I really enjoyed the breakfast buffet. The facilities were very nice.
Friendliness of staff especially when organising a minicoach to take our group into Arnhem for the evening. I thought the beds were a little uncomfortable
Very nice and comfortable facility
firendly personel, good service, access to hotel was excellent, food was good but as always could be improved
Location was convenient to national park. Parking available. Pet friendly. Food in restaurant was good, but dinner menu is pricy. Confusing and not very clear on how to find rooms; elevator opens into a conference area. A hotel map near the main elevator would be useful or a sign pointing the direction towards rooms. Billed twice for one room for one night. Hotel was unresponsive in resolving billing error which they acknowledged at checkout. Based upon difficulty and frustration in resolving their billing error, recommend anyone visiting this hotel pay in cash. If a light sleeper, bring earplugs; conversations/noise from hallway is easily heard in rooms.
I came to The Netherlands to visit family. The day I arrived my sister-in-law and I spent many hours in your lounge. We ate lunch, had tea had drinks and snacks. Later my other sister-in-law joined us and then my son, daughter-in-law and granddaughter. It was very relaxing. It would have been easier if my room had been closer to my son's.
Standard 3 star hotel in nice location. Kind staff. no
Excellent. Very nice hotel. Worth the stay.
It is well-equipped, in a lovely part of the country, ideal location for exploring the countryside. Convenient for me to visit friends locally. Staff attentive and efficient. None
The hotel is excellently situated for visiting the Oosterbeek battlefield areas of September 1944 (The Airborne Museum 'Hartenstein' is only a 10 - 15 minutes walk away). Although the Arnhem bridge is considerably further from the hotel bicycles and taxis are readily available from the hotel reception. Throughout our stay the staff could not be more polite and helpful. The rooms we very clean and of a good size (no tea/coffee facilities!) and I can recommend the buffet style breakfast, a real 'challenge' for those with big appetites!! I would definitely stay there again and would recommend the hotel to anyone thinking of visiting this historic area of Holland.
This was our third visit to this hotel, and we enjoyed it as much as ever. Enormous, comfortable bed, very welcoming and helpful staff and a super breakfast. The lounge areas are particularly inviting, well used and with a good evening atmosphere, where you can buy affordable food on the lounge menu if you want to avoid the higher priced restaurant. Perfectly located hotel for Oosterbeek and Arnhem, with a bus stop right outside. We hired bikes also, for 12 euros a day. We will definitely come again. There was a problem with the hot water one morning, but every guest was given complimentary bottles of wine and sparkling water as an apology. The water in the pool wasn't warm enough for us.
reception staff were very helpful as were the restaurant staff. The setting in which the local is situate is very nice. food in restaurants was expensive
situation, peaceful, excellent breakfast
Good value for money; feels like premium hotel for average price
Relatively new hotel. Nice large open reception and generous sized rooms. Beautiful restaurant and plenty of attentive staff.
We found our family room very spacious, comfortable and clean and were very happy to have such a lovely room. The swimming pool was wonderful too. We will certainly be coming again.
Lovely large family room and large bathroom. The connecting room for the kids was perfect! Very new and spacious hotel (open dec 2009). Good bar and good breakfast. The 3 room service that stood in the lobby looked completely out of place and some staff members need more service training and "smile" training
Near highway, good parking, spacey room Whirlpool didn't work. Bad (for make up) lighting above mirror in bathroom. Lift entrance wasn't clearly marked/noticeable (ground floor0.)
I found the room spacious and extremely comfortable. The staff, on the whole, were excellent.
Very new, clean, modern, pleasant hotel--suite with 2 bedrooms had nice balcony & view--for four people it was a super deal! Pool was rather small.
a fantastic location in the woods,great for walking,very friendly service and very comfortable rooms,love to come back a coffee/thee corner in the room would make everything perfect
The hotel was in a beautiful location, but still convenient to cycle into Arnhem. The staff were friendly and welcoming, and despite having opened 4 days earlier, the operation seemed to run efficiently and very smoothly. The price! We thought it was very expensive.
Excellent food and location, plus artwork
Excellent location and perfect company Hotel and restaurant are rather pretentious, the meal and wine served during dinner did not quite live up to the expectations one would have for a restaurant that is recommended in Lekker. "Champagne breakfast" was served without a glass of bubbles, but with scrambled eggs though. Unfortunately, these eggs looked more like freshly blended baby food - same holds for the tasteless apple pie served with the coffee.
We liked the location and the interior of the hotel. The staff was very fast and friendly. The hotel room was very cold when we arrived in it so we had to wait for a few hours for it to warm up to get more of a comfortable feeling. We would have preffered to be served the first cup of coffee/ tea at breakfast instead of sorting it all out yourself.
The setting was excellent quiet and the grounds were some thing else and the bed very comfortable The breakfast was very eexpensive
Just 1 night sleep; the bed slept very well and breakfast was great.
Large and comfortable room with balcony, excellent breakfast, friendly staff, quiet location Fee for Internet connection
Very calm and peaceful location with easy access to transport links.
The late evening employee(10 PM to 8 AM) was terrific and very nice. The employee that checked us in acted as if we were an inconvenience, and when I mentioned we ordered 2 cots, he did nothing to get the cots in the rooms.
Room was OK, Breakfast was OK busy regional road in front of the hotel (noisy)
Great service in the hotel restaurant and knowlegeable staff. Pillows could be improved, very flat
Large and clean rooms and a restaurant serving top-class food with extremely helpful staff shortage of parking places i busy periods
Always a good bed and pillow - excellent shower. Use of powdered egg for scrambled eggs at breakfast buffet.
the swimming pool
Excellent breakfast buffet. The temperature of the room was too warm; there wasn't any way to control the temp except by opening the door!
Good service and flexible staf. Amazing suroundings and I can't understand that other guest complain about the noise!
Quiet hotel with friendly staff. The room was spotlessly clean. The location-good for the open air museum which we had planned to visit, but ran out of time. Went to the Airborne Museum that was nearby. Breakfast was great- our waitress very friendly There were steps that are tall and winding, but this is not unusual for Holland. We just carried what we needed for the night upstairs. They did mention the stairs online so we were prepared for some stairs.
The staff was spectacular! Our suite, #21, was beautifully decorated and very comfortable even though it was literally a loft (bed and TV above bathroom, sitting area, and 'balcony.' The restaurants in the immediate area were excellent and stay open late. When checking in, be absolutely sure to go and see your room in person before you take your luggage up. This is a boutique hotel; every room is completely different. One of our party had trouble sleeping due to QR code wallpaper. Another room had bugs.
Very friendly & helpful staff. Clean and pleasant rooms. Open and airy reception and dining area.
Excellent food great service friendly staff Shower head in bathroom 208 wouldn't stay still!
Excellent value for money, friendly and efficient staff,excellent food,good location
Lianne, the receptionist, was most helpful with her assistance in translating my placard message into Dutch. The restaurant staff were equally solicitous at breakfast time and whenever I ordered a cup of tea or coffee. And when I forgot to pay for my tea once, they did not chase me for it, even though I didn´t remember to pay till about six hours later.
although a late arrival and with no reservation we were accommodated in the hotel restaurant were we experienced excellent cuisine
The tranquility of the location No coffee making facility in rooms No hair-dryer in bathroom
Very nice and helpful hotel staff, close to highway, but quiet and with directly enter beautiful forest.
Service about how to go and come back from Gelredrome(Rieu)//good parking
Balcony was nice; bed very comfortable; breakfast nice; staff accomadating staying up until 10pm for my late arrival. There was no floor service at breakfast which would've been very welcome, especially at the price of €125+ per night!
Romm 7..the balcony and the view. Breakfast was very fresh, and excellent
Very friendly service and attention by the hotel staff. Good loungemusic inlcuding the candles. Room having a very nice balcony. no place the store the bicycles safely but I had a full prooof chain in my luggage. Just something to be prepared for.
It is a fabulous, totally charming place. While just around corner from train station it is in a very pleasant quiet locale. Nothing.
the hotel is beautiful, it is near a wonderful walking park it is a bit noisy, near the bus line and women who serve the breakfast are very grumpy
the excellent service and friendlyness of staff. The beautiful buildig and rooms, the very nice breakfast. no
A quite charming period hotel with very comfortable rooms and handily placed for the city centre
Excellent breakfast, nice decor, good view and enjoyable. Bedding too much for late summer.
The staff was very friendly, the room was beautifull, and it was a fantastic visit.
There was no wireless connection at my room, and the internet connection was to expensive, anyhow it should be for free.
Very obliging staff especially at meal times...we were a large group and our meals were very good value. Unfortunately there was a mistake with the bills..I asked for all rooms and breakfasts to be charged to me and all other drinks and meals to be charged to each room. There must of been a difficulty with translation because exactly the oposite was done...However the receptionist worked very hard and sorted all the bills out to everyones satisfaction.
the room was a lil small but the room was also cozy for a small family. i'd book again
Excellent Staff, Cleanliness.
Easy to find, good car park,good food although the food needs to be kept hot, we found the breakfast was only warm.
The hotel staff were extremely friendly and made us very welcome Somehow I never quite get the rooms I book,,,eg. this visit I booked 3 doubles and 4 twin..the twin rooms are important because middle age lEnglish ladies do not like sharing a bed . 1 of the rooms we were given had to be changed..we were given a double rather than the twin requested. Easily corrected but annoying given that the rooms were booked more than 6 months in advance.
Access to the hotel from the highway is easy as the hotel is next to it. But as a result, the noise of the higway can be annoying. WiFi connection has a relative low pass band and disconnect quite often.
Room clean. Breakfast was good. Friendly. Very close to Motorway but no noise. Reception open till 11pm so great if stuck on motorway. Bit expensive at 72€ in August, but nothing else comes close to price and with a twin room. Used as a stopover ready for short 1.5hr trip to hoek van holland for ferry home.
Nice Hotel, warm and clean rooms. Friendly and helpful staff. I will be realy glad to come back to this hotel again!!!
Very nice reception. Nice people, organized, well informed
Well-equipped room, central location, inclusive broadband internet. Dinner in restaurant. Asked if I could have one dish, but was only offered buffet. No menu was offered. Had only starter from buffet, but hotel tried to charge for full meal. Restaurant should offer clearer pricing and product range to travelling guests, who may have come a long distance and do not want a full Greek buffet.
The hotel is easily located from Arnhem train station and can be reached in a minute's walk. It is located above a greek restaurant with the main reception accessed through the restaurant entrance. The room was modern and clean with spacious twin beds and good shower / bath facilities with a monsoon shower. You can also access the main shopping and tourist district within a minutes walk. The tourist information office is on the same street. We were required to pay on checking into the hotel but could not be provided with a receipt until the main receptionist started work. Though a fridge was provided in the room, no other drinks facilities were available E.G., kettle, tea, coffee, or minibar. I recommend you walk to the station to buy these before returning to the hotel as we were charged eur5.00 For two cups of tea even though the menu said they cost eur1.85 Each.
staff were helpful and the hotel was very central. The room and bathroom were very clean and up to date. Access to the hotel by car was not easy, a little advice before arrival would have been helpful
Nice, clean (basic) room. The breakfast was a bit poor on choice of toppings/ eggs.
central clean room personally needs dedicated shower parking not close enough
Location, big and and a clean room (104), restaurant at the hotel, friendly personnel. The room was a little bit cold but the beds/blankets were warm... :)
Bathroom very clean and good standard of equipment Room very small single despite my having booked a twin room ( because that was the only room that was available at the time of booking ). Still charged for a twin room. Receptionist on departure spoke only Turkish, German and Dutch. No English. Would not return.
This hotel was perfect for anyone who wanted a nice hotel, centrally located and within walking distance of the train, bus, shopping and restaurants. Staff was very nice. Would stay again.
There wer six of us and the manin reason was to visit the Hartenstein in Oosterbeeek. This hotel was perfectly situated near the train staiton and main bus station. Ideal for shops and bars. Perfectly clean good staff we only experienced the breakfast whic was very good though if i was being picky slightly they were slow to replenish the hot food but trust me that was only a minor gripe. All of us said the we would have no hesitation booking this hotel again. no
good location no tea / coffee making facilities in room