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This Hampton Inn is brand spanking new and fabulous.
The elevator wasn't working. The desk clerk was wonderful about it though. He informed us right away, offered to cancel our reservation with no charge should we choose to go elsewhere, and upgraded our room for the inconvenience. Great customer service.
The staff one women in particular was very rude. Before I even checked in I almost switched hotels. They need to work on customer service
The hotel was clean and updated. Room was comfortable.
Fire alarm went off as we were getting ready to leave.
The room was very nice. Staff very welcoming. Very nice breakfast.
staff was exceptionally friendly. Went out of their way to make you feel comfort and welcome
Too busy in the pool area. But that's just a gamble you take.
Very nice room layout, great work desk, and comfortable bed. Very good experience.
Nice breakfast, good service, and clean. We enjoyed our stay.
The hotel was okay but in a horrible location. There is no restraunt/bar or shopping within a mile of the hotel. If you fly in and don't have transportation I wouldn't suggest staying here. The rooms were nice but the customer service and knowledge of the local area could be better.
We were in Wausau for a wedding and stayed at the Fairfield Inn and Suites.\nOur experience was excellent. \nThe front desk staff welcomed us and really was interested in us having a good stay.\nThe room was very clean. The hallways were clean and the entire hotel showed the staff cared about the appearance. \nWithout any reservation, we would stay at the Fairfield Inn next time we come to Wausau.\n\nOne final comment, Wausau is a great city. We enjoyed our visit.
The hotel is new,very clean, comfortable rooms and the breakfast buffet is very nice. They have fresh baked cookies in the check-in area and a business center with computers, fax, and copiers.