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there was a problem with the e-keys. they didn't work.
Not Much The Staff was very cold, the bar smell of cigarette smoked, the bath was dirty with hair from previous guest, the room decoration is dated. Not what i expected from a mercure hotel what so ever.
The room size was good and the swimming pool, sauna and spa were great to relax in The only thing I would change is the payment for the slippers to have access to the swimming pool etc. It is ok to charge extra for those not staying at the hotel but for guests this should be included in the price of the room.
Comprehensive breakfast friendly staff. Comprehensive breakfast although rather expensive. If claiming on business expenses this is not an issue, but for non business travellers this is quite an expense over 4 days
It is comfortable, quiet, clean and convinient. The breakfast was reasonably good. The front desk service was fast.
The room was very comfortable , the services & facilities of the hotel were very good . More then this , the food was tasteful .
The hot tub and pool were clean and not full of kids for my use. Parking was not an extra cost and the parking lot was safe. Loved the location as well! A great hotel in a nice part of Hessen!
Very good breakfast, wide range of foods even fresh juice is available The beds are very uncomfortable, rooms are in need of a general overhaul
Great food! Nice pool.
Very convenient to where we wanted to be! And the Front Desk Staff were wonderful. The pool was cold! The Whirlpool did not work!
good situated, friendly staff, very functional rooms = just what you want
Excellent location in centre of Wetzlar. Hotel restaurant above average.
Some of the staff spoke english, friendly service and relaxing atmosphere There was no secure parking for a motorcycle as requested, had to leave it on forecourt at front of hotel (ideal for cars).
Very convenient for the center of Wetzlar. Nice rooms. Good restaurant.
Helpfulness of staff
the staff was very friendly. I was a quick walk to the city center and the the german dinner was really good!
we liked to stay there, good food and good breakfast
Close to the old part of the cuty. Not expensive. Ratio price/quality is ok.
A well run hotel with pleasant and helpful staff.
Lovevly staff, nice and new rooms, garage facilities, free internet, 10 min. walking from down town: Perfect
Cetainly it was the central location that was appealing. Very friendly staff who were always willing to help at all times.
friendly hotel which I have stayed at before and would be happy tostay at again, Reasonably priced,
Clean and comfortable with helpful staff, lss than 10 mins walk from the old town
The room was very quiet and comfortable, and the whole establishment was like a cosy B & B. The provided breakfast was excellent, and the location ideal. Not applicable
The reception at check in was very helpful, giving me useful directions to my desired destination in Wetzlar.
The size, the comfort and the equipment of the room, the choices and quality of the breakfast. We arrived on a quiet Friday afternoon. The welcome at the reception desk was rather formal.
Staff was very thoughtful and helpful in every way. We booked a room higher up but as it was a very hot day the manager put us in a comfortable room on the ground floor for coolness and as there is no lift the manager quickly realised that the stairs would be too difficult for my husband to master.... Very central place to stay....
Nice quiet location near to the river and historic old town, yet close to the motorway for quick easy access. Nice breakfast. Old style metal sprung bed which wasn't that comfortable and noisy springs when you moved.
Good location nearby city commecial area. Free parking in parking house nearby. Good money for value, gentle staff, good breakfast. Internal ( between rooms and corridors ) noise isolation is low. "Sensitive" sleepers may have some remarks in case of noisy people around.
the friendly environment, the helpful staff, the good breakfast, wireless internet, close to the central train station there were no shutters. Internet connection happened sometimes to malfunction. the chair was not enough comfortable (in case someone wants to study for example)
Their service was fantastic!
staffs were great, very helpful and polite
Very good hotel, clean, excellent breakfast, staff very kind and helpful.
Modern and well-equipped. Very well-placed - just a short stroll into Wetzlar old town. Hotel has its own off-street parking. Good breakfast A previous guest had been smoking in the bedroom
This small hotel is in central Wetzlar. It has a small off-street parking area, The rooms are small but adequate for two people with not too much luggage. The continental breakfast included in the price was served in a pleasant dining room. The staff were helpful.