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The staff was helpful and upgraded us to the Family apartment since it was available. This was very comfortable for us and especially our children. The onlz possible improvement was the shower, which could not maintain a consistent temperature (either too hot or too cold).
Good location close to the highway and services. Though the bed was made ok and the towels changed, the bathroom had obviously not been cleaned after the last occupant. Overall a fair hotel.
The room had plenty of space and was designed very warm and friendly The heater in the bedroom didn't work and the fee for breakfast of 14 Euro is way too much.
It was very convient for the purpose of my stay.
The staff was extremely helpfull. The apartment we got was just perfect for all of us and especially the kids - the kids room was equiped with games, books, etc. Lots of fun.
Staff were very helpful, almost all of whom speak English. Lack of coffee making facilities in rooms.
Reception 24/24, the silence of the room, good breakfast Not easy to find the desk crew during the night and early morning
The staff was friendly. The man behind the desk was very happy to make us a coffee at midnight. The room was quite spartan for a 4 star hotel. The shower was not easy to get into. The mattress was sagging, and one could feel the springs. Airplanes landing at Köln/Bonn airport fly right over head. There is air traffic after midnight. One has to pay for wireless LAN use. Prices are not advertised in the room, have to ask the staff. Rooms have no air conditioning.
Staff at the reception was very helpful and friendly. The rooms are really big. No water cooker in the room. Information about the hotel in a dirty folder. Functional but tasteless design.
breakfast is excellent, staff is really commited regarding service
Friendliness of the staff. Breakfast is also ok. Excellent "family room" option - we were in fact given 2 large communicated rooms for the same price! The kids liked the indoor swimming pool (the weather was awful, so this was perfect). The furniture & bathrooms are getting on a bit - but everything was clean.
very good home brewed beer, quite tastefull and unexpencive dinner, nice atmosphere, friendly staff, quiet place
Friendly staff, hotel location, recreational opportunities, good food, family No
Convenient for a trip to Colditz Castle. Walking distance only 5 minutes. Staff were very knowledgable about all things to do with Colditz as a pow camp. No evening meal available. Though restaurants nearby.
Staff was very friendly and hotel was very clean and well taken care of. Beds were confortable (this is important).
On arriving our welcome was fantastic, it's as though we'd been going there for years. Everyone was very friendly and extremely helpful. Whilst there was no menu to choose from, this worked incredibly well and the food served was exquisite. Beautiful location and very relaxing. We will definately be going back. A big thankyou to all.
Henry and his family (Wife & Daughter) treat you like one of the family, nothing is too much for them, the breakfast was great aswell. After arriving late at the hotel Henry made sure i was settled in my room and when i went to the bar he makes you feel so welcome,the bedrooms are spacious and kept very clean, i would have no hesitation in recommending this hotel to anyone and i will definetly be staying there again, so thank you Henry & Family for a pleasant stay and keep that Honey Schnapps flowing and i will see you all again soon.
great food , good staff, good room bowling in the evening was noisy
Feels like home