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Good Security with swipe cards. Very clean and well appointed rooms. Hotel very tidy all round and in good location. N/A
Extremely clean room, lovely flat screen on well, very comfy bed. This hotel has a lovely residents bar and is right at the end of the high street.You could not get a better location. Nothing we got to check in v. early, got our room slightly upgraded, staff were lovely, tea & coffee in our room - no negatives.
Good size room, not too hot The desk clerk on my arrival was slow and unfriendly (All the rest o fteh staff were lovely)
We like the location of the hotel, on both our stays we had sea view rooms and our next stay will also be in a sea view room to make the most of the location. We think that Southend had been improved by the redevelopment of the Hotel. Our first stay was one night and the second two nights, our only complaint is the cost of parking and leaving our car in the car park opposite. The first stay cost us approximately £15.00 and the second £24.00. I completely understand that the car park is not the hotels juresdiction but the discount the hotel gets for its guests is a paltry one.
We were upgraded to a beautiful sea-view room on the fifth floor. The room was spacious, clean and the air conditioning ensured a comfortable sleep No bad points
the hotel staff, the location and the food were abolutely fantastic.you cannot get any better than dat. well done everything was absolutely perfect for me
Clean spacious hotel. Comfy room, nice bathrom and good size bath towels! Love the art work everywhere. Hairdrier a bit hard to use and a bit weak but worked .
Good location, nice room, nice bar, 12pm checkout £20 premium for sea view is a bit high. No hotel car park
Central situation! Your clerical provisions need improvment! The opening line of this enquiry has opened with 'Dear Ferris' Perhaps a prefix of 'Mr.' would have been wise!! Soft drinks were ridiculously expensive!
Staff were extremely helpful and made the stay... None
The position is excellent. It was a short walk from Thorpe Bay station. Every one was very friendly. The sun shone! The hotel is quite shabby in places. Could do with a lift
Staff very friendly and helpful. Excellent food and very good choice. General cleanliness throughout. Our only complaint was that whereas we were booked in for 5 nights,Monday to Saturday - we were very disturbed to have our bill pushed under the door early on Friday morning which informed us that we were expected to check out that day. The young lady on the Reception Desk was extremely helpful and did get it sorted out, but we feel that it was something that should not have occurred.
Enjoyed every moment we were there.
Lovely hotel and great food My room was a shoebox, but I guess you get what you pay for. Also, I was told at reception that breakfast was not served until 8.30 on weekends. I needed to leave for my work by 8.30. I discovered that breakfast started at 8.00 when I went a few minute early to see if I could grab something. I trust this will be corrected as I passed the info onto the hotel.
It is a very well run hotel with friendly helpfull staff and when I did have a slight problem in the early hours it was resolved without any fuss. keep up the good work.
pleasent and friendly staff good food
Great location, right on the seafront, lovely views from the restaurant area out across the bay. Comfortable, modern, clean, friendly, good parking facilities. Breakfast was first class. Bathroom was very cold even with the towel radiator on. I stayed in one of the junior suites on the top floor, with no central heating. Heating was via the air conditioning unit, central heating would have been much preferable.
Lovely atmosphere in restaurant & terrace Room very hot. No hot water for shower/wash. Light over mirror in bathroom flashing on & off all night.
The staff was very welcoming. The hotel is very clean and the food was excellent.Very pleased with everything.
Nice pleasant clean hotel. Very close to Southend airport! No problems with noise. Car park fairly cramped and you might end up a fair walk away from the hotel. Staff were very friendly. The room was fairly small but as I expected. I'd be very upset if I'd paid the full room rate! always look around for a discounted price!
room was warm, clean, quiet. Bathroom excellant, even had a proper hairdryer. Staff helpfeul, efficient and smart. Could have been more tea bags and milk in hospitality tray, but on mentioning at reception were told they would have been happy to deliver more. As it was past one am didn't think it worth it.
Proximity to airport - London Southend. NA
Nice room with good view over the countryside. Staff very friendly and helpful Room over the wedding venue so music loud when we arrived however finished promptly at 12 midnight and did not affect our stay
The hotel was very warm and welcoming on a particularly bleak and bitterly cold day. Only stayed one night after attending a function at the hotel, but it was a very pleasant visit. Delicious breakfast before departing.
The room was comfortable and spacious.The hotel was pleasant to stay in. The dining and bar staff obviously had some personal differences which unfortunatley was aired infront of guests.
The restaurant service was relaxed and unhurried and food was very good with generous servings huge bathroom small bath, wasted space
Friendly, helpful staff, good breakfast. The plumbing in the bath/shower in room 105 needs attention.
Clean, pleasant atmosphere, good food, and value for money Not a big issue but the walk to and from the car park when its raining would not be nice.
Very good facilities overall Drinks prices are a lttle on the high side
Pleasant surroundings and courteous staff have recommended to colleagues
A very nice welcoming hotel, friendly bed comfortable & a quiet room evening meal in restaurant was lovely None! Wish there were more hotel like this!
Excellent location for shopping and leisure. Linen wasn't clean as it should be and I asked for clean pillowcases as we could smell the old pillows through the cases. Carpet needed a clean. Perhaps we were unfortunate to have been assigned a well used room.
it was close to lakeside shopping centre staff very rude
Breakfast and time spent in the room ;) Amount to choose from the snacks menu - stated 24 hours however only had 25% of the menu available.
I was made to feel most welcome by the reception staff, who were very helpful. None
I liked the fact that even so close to the Motorways could hardly hear aby traffic at all. Was impressed with the £9.99 offer of movies/internet, and was therefore disappointed that it wasnt available according to the TV. Also, more and more hotels supply free wifi so having to pay wasnt welcome
Warm, quiet, easy to get to The room was ready ontime but as soon as we opened the door to drop our bags of, we were hit with a terrible smell. This at first was thought to be from the bathroom, but this looked clean, the smell was really bad the longer we were in the room. The cost of watching the tv was high £9.99 for one days veiwing of 2 extra channels, and a slow internet connection, this internet was via tv using a keyboard that was wirless.... This alone did not amount to 9.99 costs, the movies were included in this package, but the smell in the room did not permit us to stay in long enough to watch any films. Over all I was disapointed by the smell and facilities availabile were poor. price and location were good!
Staff forgot to put towels in the room but luckily I brought my own along. Having said that I believe it to have been a genuine oversight.
Nice modern hotel staff helpful One. Second nights sleep ruined by skutty youths in room(S) opposite. Twice I called reception (12.30 & 3.30am) Music shouting girls screaming mobile phone calls outside room and I think the smell of weed!! To be fair to your staff they stopped the noise however I was too wound up to sleep again properly
Reasonable value for money. Reasonably equipped room. See above.
Clean rooms with excellent ensuite bathroom. Very modern rooms. Chargeable internet access. Other hotels stayed at recently, have included free wi-fi access in the rooms.
Have stayed several times, it is a suitable location for my requirements Could do with a fridge in the room
very polite and coutious staff. Room cleanliness bar food cold be improved.
Excellent facilities, well laid out room Had to ask for a remote for TV, but was supplied very promptly
Sky sports in the room Well kept room Well kept hotel Nice surroundings They could have been a bar menu
The hotel staff. We were impressed by the check-in staff on reception, the evening duty manager & service staff at breakfast. All were welcoming, helpful, charming and very well trained. Proximity to the event we were attending at Layer Marney Tower.
Quick service Bathroom decor is a little dated and te location isnt highlighted too well in the surrounding area
At 1:45 am the radiator in the room woke us up making such a loud drilling noise for about 20 minutes. The morning breakfast was not very nice the beacon and sausages were over cooked and bland and we had to serch for someone to top our coffee up
Food in resturant Busy with corporate event all weekend
Relaxing, good facilities and standard of hotel.
The facility and the faculties were awesome . Nothing
very relaxing and enjoyable not enough time to do a lot more in the time we spemt there
Evening staff very attentive to needs and accomodating. Good room layout. We stayed as part of a group and booked seperately. Room prices did vary by £40 and the cheaper booking included breakfast. I asked if breakfast could be included in our booking as a 'good will' gesture as we were paying additional £40, receptionist not at all sympathetic, quite patronising and would not make any consession.
it was nice & quiet for the whole time we were there
the large queen bed i booked a excutive room .with smoking preference,i got a jnr room and no smoking .menu could have had more choice on it for the money i paid .
Rooms a little dated
Very atmospheric with genuine Tudor interior features
old styling of hotel and bathrooms. the rudeness of the staff, over priced, mice in our room, not pleased with how we were treated when we had house keeping walk in on the morning and tell us that they were told that the room was meant to be enmpty!
Everything was quite pleasant.
Ambience On the expensive side
Restaurant was brilliant
Had a superb six course dinner with the menu chosen by the chef along with 6 matching wines. Lovely evening. It did not have a swimming pool.
friendly helpful, clean and tidy value for money
slept as i was working localy
Polite staff and good breakfast.
friendly staff. was made welcome. nothing
The room was comfy, spacious and lovely decor, view of sea was lovely to wake up to Nothing at all
The historic significance and the hotel's representation of all that is good and traditional about English "superior guest-house" hospitality. I seriously cannot think of any.
Nothing The central heating didn't work. I was welcomed by a confused say 15 year old boy. there was a birthday party of the 13 year old daughter in the residents lounge. I didn;t get the seaview room I boooked. they didn;t eeven have my on line booking. In fact there was not on redeeming facot.
The room was a sea view room and very large, bedroom and bathroom very clean, very very close to southend pier and amusements and to the town centre itself bed was hard but that is a personal prefernce and not one that should be held accountable towards the hotel, the noise from the floorboards from the room above was rather loud both in the night and in the morning so not one for the light sleeper
I did not like the size of the room it was far to small is my knees were touching the shower when sat on the loo. The drains needed sorted as this caused my room to smell and it was far to cold.
Poor bar facility outside dining room.Too small, cold and characterless
Beautiful rooms and surrounding grounds. I had no problems at all with my room, but I did overhear people saying that if you have a room above the bar then you wont sleep. Gala's, disco's and Salsa evenings are noisy and stay on til late.
The hotel, staff and location were excellant the breakfast was really nice we came to the hotel for a wedding and everything about the hotel etc could not fault
Room was clean, tidy and to a very good standard Noise.... Had loud noise from functions on both nights dispite changing room.
very comfortable, easy to find, lots of space, quiet as a mouse. I'd give the food a miss. the staff are great and really attentive but whoever is in the kitchen needs to learn how to cook. One cremated meal arrived which looked like boil in the bag, just couldnt eat it. There were only a handful of people in the restaraunt now I knwo why.
Location, layout , staff friendliness, caring
Had a fantastic massage, had a good dinner and attended a beautiful wedding A little isolated as i didn't have a car
The hotel staff were very freindly N/A
friendly staff, beautiful property, professional but relaxed atmosphere
Staff helpful and welcoming Parking arrangements a disappointment, low shower pressure, slightly shabby decor, noise of heating system from early hours. This would be ok as a 2 star but is a poor 4 star and I cant see how this is comparable to other 3 star hotels in the area.
Awesome, fantastic, welcoming staff. This extended through from reception to managers who were hard working and extremely helpful. I may well need to stay in Southend again, and would return to this hotel without hesitation. My wife booked this hotel based on feedback from previous guests, and I was not disappointed. It's probably a bit pricey - but in view of the value, I would be prepared to ignore that in the future. You always get what you pay for, and this place is seriously good.
The friendly and helpful staff
The staff attitudes towards visitor Yes our pravcy was invaded twice by the domestic and this really upset me.
The hotel is in a quiet location, close to the beach with parking, staff were polite and the room was clean and comfortable I expected a greater variety of food but what was available was good
The staff were very friendly and helpful.
The breakfast was really good (a lot of choise), and staff was nice and friendly and the location is very good. was noisy. In front of the hotel were few tables and chairs. Other guests were noisy, and we couldnt sleep.
The nice proprietors
Comfortable room and substantial breakfast Bedroom furniture a little dated
The hotel was clean, warm and the staff friendly. The breakfast was outstanding. The location was ideal and we really enjoyed our stay 100% No not at all
It was an ideal location for the purposes of our stay. The bathroom light turned itself off at random intervals which was a shock when you were in the midde of a shower to be left in the dark. Also considering it was November the bed linen wasn't particularly very thick or plentiful.
Very relaxing good value for money Bathroom needs a revamp
It's a really relaxing hotel, just like home None
Location Lack of cleanliness, chaotic management and lack of staff control.
Large, comfy room with good facilities and a nice pool and fitness area.
Excellent room, very clean. Mini bar massively overpriced, staff a little clueless at reception
It was convenient for our weekend We had to change rooms as the shower didn't work in the first room; and breakfast was very expensive for what it was!!!
Bed Comfort , Quiet Breakfast started late, No snacks available on evening arrival other than minibar - bring back the coffee bar!
Comfortable room Hotel building has no charm at all and is very worn and frayed at the edges.
Very clean and a nice comfotable double bed Nothing
Very friendly owners
Good clean family run hotel. Pleasant staff, good facilities and close to attractions. a great bar/bistro with a seaside outlook was situated on the beach a few yards away. None
Warm welcome, friendly atmosphere made me feel very at ease.
Location. Breakfast. Owners. Almost booked a nearby place at half the price, but was swung by the prospect of an 'Executive Room'. The Waverley has some really lovely rooms... but not all of them it seems, & unfortunately the room we got was a disappointing one - duvet had cigarette burn; carpet was most stained I've ever seen; room was cramped; had to stand on the bed to operate tv from the top (no remote). It's a shame as some rooms looked great, but that just makes it even more disappointing when you pay the same money for one of the poorer ones. We asked if there was another room - but they were all reserved, which shows that people in the know, do return. For a lovely stay ask for one of the more recently refurbished rooms, otherwise you might be disappointed
The room was clean and well stocked with tea and coffee, the staff were friendly.
Very friendly owner and freshly decorated.
Lovely styled room, nice suprise. loved the sofa. loads of tea, sugar and milk always an asset Heating didnt work. toilet was heavily stained and smelt, holes in the sheets blinds didnt close at the bottom, had to stand on sofa to draw the curtain. fire alarm sounds 'fire in zone 1. there wasnt any members of staff on site so I dealt with it, muting the alarm and calling a number. My guess is a smoker but if it hadnt been we could have been in trouble
Nothing really. I don't think I will ever stay in the hotel again. The rooms were really uncomfortable. The beds were horrible. We asked for a non smoking room and had stains of cigars in our room. But the worst part is that, since pets are allowed, you can't really know how clean the rooms and the rest is. When stepping out of my room I found dog durst. You can imagine my shock. It has been the most disgusting experience ever. And the worse part is that the staff was not at all sorry for what happened.
Not clean, badly in need of a refurb
relaxing views, over the lake, water features, not working,(not the end of the world though)
The views of the lake from the room were incredible. Not enough staff we were kept waiting for everything.
The hotel is convenient for visiting our family and reasonably priced. Decor in public areas is rather outdated and toilets in public areas require updating. Our standard room was well decorated and maintained. Rather short staffed at breakfast time - tables not cleared quickly causing delays at busy times but the 2 staff that we saw worked very hard.
Excellent room ,lovely hotel brilliant breakfast. Set me up for my journey home to Scotland after travelling up through France. I had travelled 450 miles through France, journeyed over the channel to Dover then drove to your hotel all in 1 day. When we arrived in the lovely room I really needed a drink so in the bar I ordered 1 cider and one glass of red wine for my wife. The charge was £6 I handed over a £10 Scottish note and the barman queried this and dissapeared. I told the barmaid I was too tired for this nonsense and I was drinking my drink anyway.The barman returned and said it will be ok. After I went back to the bar for the same order again, the barmaid said something to me that I did not pick up so I handed over another £10 note as this was all I had and was charged £6-50. I hope this was not a surcharge. Very offensive if it is. Anyway I will stay there again as all the other staff especially the breakfast staff were great and I am going to overlook that incident which borders on racial discrimination
the lake needs a major refurb and not worth the room rates
Comfort and location
The hotel is convenient and good value for money Poor soundproofing between rooms
View from window. would of liked nets at window that u could pull across to give a bit of privacy without blocking out view
Excellent hotel, very relaxing and enjoyable atmosphere. Staff all very helpfl and pleasant. Resurant is superb had a really great family meal.
Clean room, helpful staff Too hot in room, as we were on ground floor couldn't leave window open.
It was a nice quality hotel, shower and bed very good!!!
the room was quiet, comfortable,and clean, as the staff were very helpful, there was a lovely park up the street and there was a bus stop near to go to the train station.Good value for money The part of the hotel we stayed at was not adjacent to the hotel it was accross the road and you could not sit in a lounge and relax with a drink in the evening. The impression we got it had grounds around the hotel but it is onto a street and so are the adjacent rooms
upgraded to suite
Nice hotel and good value for money not sure that its 5* nothing to complain about
Everything needed was there Expensive as breakfast was not included.
Easy to find, staff very pleasant Room maybe a bit too warm, plus road noise problems
Staff were friendly and efficient
Jason was very helpful, the rooms were spacious and clean. The bed was comfortable. We had a quiet room at the back of the annex, overlooking the car park, trees and squirrels. We thought the breakfasts were expensive so we chose to eat elsewhere.
They are clearly renovating the hotel - lovely restaurant, wonderful bar area The top sheet on the bed had rips and tears in it and it proved difficult to sleep in the morning as the walls are so thin you can hear the other guests opening and shutting doors whilst making their way around the hotel
Close to station and concierge on duty all night Decor in need of modernisation
Power shower was fab!! Nice and quiet as well so got a good nights sleep.
Well heated.Good breakfast. Hum of heating/kitchen ventilation, or similar, constant all night. Shower was just a trickle.
Good breakfast included
convenience to town centre. room was small and lacked proper ventilation
Our room had all the facilities we could possibly require for our stay. It was warm, the shower was great and the bed comfortable. We even had biscuits with our courtesy tea/coffee tray. Nothing springs to mind although the winding walk to our room and no lift could, I imagine, present a problem for less mobile guests. However, the staff were so pleasant and I therefore imagine they would help in such cases.
Premium rooms large comfortable bed. Bathroom had bath and seperate shower, clean and well presented. Room service good, full menu available.
Delightful dining room and good breakfast. Only the access. The junction at the end of the road is a nightmare, even though I have done it several times in the past.
Very good food at the restaurant! Comfortable beds and clean toilet.