Location (if travelling by car, it's close to Heide Park, Serengetti Safari, Valsrode Vogelpark, Dinopark). Good breakfast. Payment in cash preferred because payments by credit card are subject to an additional fee (2 EUR). The wireless internet (free of charge) was so slow that it practically did not work. I consider the rate (~ 70 EUR/night for a double room) too high for this type of hotel.
freindly helpfull staff.nice breakfast area plenty of choice.plenty of hot water and bathroom and room kept clean.
Staff very friendly and helpful. Well kept and clean hotel in a peaceful area. Good value for money. Would benefit from having refreshments available during the day.
good atmosphare , no
The breakfast was very nice Our room need a good clean and hoover. The owner could not take the outstanding bill on the same credit card we used for the deposit She said it had something to do with the bank! We do not understand this - luckily we had another card, debit card, which went through.
We never come back to this hotel because of the staffs behaveyer.
all was clean, nice view from bedroom ,no noise,
The hotel is within easy walking distance of the town, close to the shops and railway station. The owners and staff were very pleasant and helpful. The beds were 2 singles pushed together with the wooden frame down the centre, which made them quite uncomfortable.
They wear very helpful
That there is not very loud:-) NO
The guest house is run by a family who really care about the service they give to their visitors. The rooms were very comfortable, clean and tidy. The breakfast was excellent and the restaurant / bar convenient, smart and comfortable. The lcoation is ideal for a relaxing break and we enjoyed our six night stay very much indeed. By the end of the stay we did not feel like guests, but friends. Nothing at all.
breakfast, bathroom and location nothing
Very nice rooms for us as a family. Nice atmosphere. Too close to the highway. No internet in the room.
Very quiet and very nice hotel
De gastvrijheid Doordat ik er zakelijk verblijf, slechte mobiele telefoon verbinden en ook een bijzonder trage internetverbinding, zakelijk gezien zal ik deze lokatie mijden.
everything, the service, the friendliness of the staff the excellent food and such lovely surroundings, wonderful NO
Clean and tidy only problem was only did not speak english but we managed to communicate ok Nothing
great services. location
frau essig is a lovely person the warm welcome we recieved was overwhelming especially the big hug , it was so peaceful and relaxing the scenery was fantastic the woods the wildlife deer hares etc i cant fault it in any way
Big and clean room, nice service, very nice and silent place (little german town), hotel near main tourist activities: Serengeti park, Heide-park, Vogel-park...
Guest House or B & B would be a better description. Situated in a residential street which was strange. Also too far away from the town centre, especially as it had no bar or evening meals available. Would not use it again.
The rooms were nice and clean, the surroundings quiet Bad staff attitude, no kitchen amenities (tea / coffee machine) or caffeteria available in the afternoon.
very nice atmosphere, very clean, recommend for everyone
value for money, very cozy, family owned and run. quiet surroundings.nice size room.
The decor, room and size of room. Good breakfast. Pleasant staff, friendly.
Nice staff, good breakfast
We liked the location of the restaurant next door. The room was not ready for our arrival after 7pm at night;it was not properly cleaned;and there was not enough parking for hotel and restaurant guests.
easy to check in and out. no
It was very bad, because we didnt have a reservation. I think there was some troubles s;
Hotel Port Royal is situated on property at the Heide Park Resort. It's a pirate-themed hotel targetted at families with children, and we really liked the extensive pirate and nautical theming, like swashbuckling music in the elevators. We really liked the theming in our room as well, and the exclusive entryway into the park for hotel guests. We also had a great morning jog in the neighboring woods. Finally, we were appreciative that most of the hotel staff we engaged could speak English well. We opted for a sit-down dinner in the hotel restaurant instead of the buffet, which was fine, but the service became very slow after a new waitress came on shift, and this waitress was the only staff we met without good English skills, which was not a serious problem per se. The hotel was also a bit noisy during the staged pirate-children interactions, which we didn't mind, but some might. Also, the single guest elevator was a bit slow and did not provide enough capacity during peak times.
Great Hotel, dont forget to go to the evening shows, they really are worth it. The breakfest is quite good, and the evening buffet is exellent, for 25 euros all you can eat including beer and wine for 1.5 hours! and then, sleep a little just before a show! and the park, well, one of the best! Perhaps the only complaint: deserts, they were really not very good, but other than that, very good place.
Themed rooms are magical and service excellent. Def will return
Very cosy inn with big clean and comfortable rooms. Great breakfast and good dinner. Friendly and efficient staff. Secluded location but still close to Autobahn. Exceptional value for the money.
Wonderful pension.Very friendly owner(very fast women).Every room is designed one's own way.Very beautiful nature.Good breakfast,big choice.Very good place.We recommend for rest.
Location - 3 km Hide Park, ~80 km Bremen, silent, good breakfast .
Nice and helpfull staff. Good breakfast
Nice area, good staff and spacious family apartment. Nothing comes to mind.
heide park ----
we enjoyed the peace of the place while we were there. It was at the end of october though.The apartment was comfortable and suited our needs. As our German was next to useless the staff were helpful and patient with us. none
excellent service,family run hotel with the patrons in mind. a willingness to help patrons local knowledge and understanding their needs and requirements.would stay there agauin in a flash. no complaints
Friendly and easygoing staff - Nice and cool rooms on a hot day.
Very wellcoming staff, good breakfast, excelent, clean, large and comfortable rooms.
close to Heide Park only germany TV channels
The area in which it was set was marvellous and it was well signposted. Horsten was most helpful with directions to Luneburg In common with other German hotels there was no facility for making a hot drink in the room later at night.
Clean & welcome no kettle to be able to make drinks in room - all thought coffee was available on request.
All was good.
Great Hotel, service minded staff, very clean and a great restaurant. All at a reasonable price and in a quiet location. Highly recommended.
A very friendly place to stay
The hotel's location is very good, near the motorway, especially if you come from evening boat from Travemunde. The room was big enough for three adults. Breakfast was excellent. The hotel is very tidy and comfortable.
all was very good and nice
the peace and quiet ,the german people where friendly, we would have liked a kettle in our room to make a drink
Friendly and helpful Reception people and the room was clean and comfortable. I even had a small balcony!
nothing was to much trouble for the staff no tea or coffee making in room
Balcony - useful as I am a smoker No in room tea/coffee making facility Insufficient towels and some rubbish (including 1/2 drunk milk drink) in room on arrival
the lack of self catering facilities when we got up sunday morning to coook a breakfast there was only 1 knife and a teaspoon however on a return that evening a tray of cuttelry had been put in the room
Location was excellent for my trip, and the staff were fantastic
Placed near too the highway No
Hotel was clean and comfortable, breakfast good. Staff were friendly and helpful. Good free parking. Clean and tidy but dated, could do with a little ventilation in the hot weather.
The Hotel was on the edge of town, in a nice quiet area. The room served our needs very well The Hotel staff didnt have any English
The room was ideal. I used the hotel for one night only and it was perfect for my visit. I have used this hotel before and would definitely recommend to anyone on a short break.
Allowed us to do as we wanted even allowed us to cater for our selves - fully met all our requirements for our stay
Perfect location - close to Heide, Serenghetti parks, not a long way to Hamburg or Hannover. Cosy small town, quiet place, friendly and helpful host, wide apartments, children could sleep seperatly.
Very roomy and warm, friendly owners, very good car parking. In need of new decor, a little old fashioned.
I needed to fly out of Hannover very early in the morning, and this hotel was only about 30 minutes north of the airport. The room was big, clean, comfortable, and a great value.
very clean rooms and very friendly staff, ideal location next to highway
The overall friendlyness of staff and quiet location
needs pillows pillow
Very friendly staff, clean and comfortable hotel
free internet access
Close to the town but very quiet location. Bathroom a bit run down .
Stayed over night on my way to the Hanover Messe and as a over night place this hotel is excellent value for money. Small family run hotel in a residential area with a smokey beerbar/breakfast room as the only entertainment. The rooms were clean and comfortable, although small (stayed in a single room). The hotel might be a bit booring for a longer stay since there didn't seem to be much things to do. The room was very cold.
Nice help from employees
The room was comfortable, affordable and the food was great.
Very quiet during the evenings a good distance from traffic noise and the main raod, also far enough away from the main town but easy walking distance.
Very good service when I needed to print some email!
It was pretty quiet and relaxing, and the Sauna was amazing. The recption staff was very helpful and it was great that she spoke good english. In the folder kept in our room there were only two information pages in english, which also never had a lot of detail needed for confused guests. i would have liked to see more. (although the reception staff member was very helpful to overcome this matter)
We stayed for two nights and where very happy with this hotel. It is clean and friendly with very good breakfast.
Family hotel in a nice small town with a privat sauna to relax and some nice restaurants close by to enjoy good food. It is a little old hotel, which is different as normal business hotels but this was known upfront and therefore OK.
Tranquility of location & views near river. Wonderful high ceilings and feature furniture throughout the hotel. Very helpful staff gret breakfast. Better than most 4 Stars we have stayed at.
The park, the nature and the balcon.
The Hotel is disgusting and dirty, breakfast unacceptable, I paid for a double room only to be given two single dirty beds in a somking rooms. My single bed was split into three pieces, to make a bed complained to the manger to be moved. The manager should not be in charge of any establishment as he is rude and agressvive towards his customers.
The staff were friendy and the hotel is situtuated in a very nice park and a short riverside stroll into town. The owner meets you on arrival which is a nioce touch. I asked for the room to be reconfigured which he did immediatly, nice chap. Great breakfast and a very relaxing setting, what more can you ask for.
Beautiful location close to town centre but surrounded by nature. We had a lovely room with balcony and chairs to admire the view - very pleasant. Some of the other rooms we booked for family were a bit grotty, carpet stains and generally a bit run down looking.
Very personal and friendly service - and extremely high level of homely interior decorations, making the stay very pleasant. We hope to return, this stay was an outmost pleasure!
Quiet location Personal service by owners, very cosy, felt like being home Fireplace, honour bar available Great breakfast No face cloths.
Quiet surroundings, very cosy rooms and good atmosphere - a very good alternative to big hotels, where you stay one night and travel on. Very good location, close to the motorway - and a fantastic breakfast :-)
The location,room size,the restaurent terrace view lack of staaf
Nice and big rooms, big and comfortable beds, friendly staff.
Excelent value for the money. Free Wireless Internet. Breakfast much better than expected.
The food are exellent and big romantic rooms. Wery good service.
Fantastic hotel with excellent rooms, friendly and efficient staff. The food, servic and cost was excellent value for money. We would highly recommend it and will use it again in the future. No
The bar facilities were very poor. No service until after 5 pm ,closed on Sundays. If a tea or coffe was required you had to go into the nearesr town.
The friendliness of the staff and the good rooms. Generous portions of very good food.
No hairdriers in the rooms
Friendly staff No tea or coffee facilities in the room
The Hotel was easy to find and in a perfect location to explore the surrounding area. In particular a short drive to the historic town of Celle. Some road noise could be heard at night if you opened the double glazed windows
Large comfortable room, with nice view into garden. Plenty of parking. Very good food in restaurant.
Friendly family run hotel in pleasant rural surroundings. An excellent buffet breakfast and helpful staff.
Nice staff. Good food. Nice environment It is a bit off if you want city life
The quite location and surroundings are attractive, but the real pleasure comes from the uniformly high quality of the facilities and meals. It is ideal for a quiet stay in the countryside. Nothing!
Very nice hotel!
The single room did have two separate beds, and an alarm clock. The bathroom was all tiled and well equipped with a hair dryer, separate shaving mirror, two large bottles of premium quality combined liquid hand soap and shower creme, and also had a wall mounted box of facial tissues. Spacious and clean shower. TV and a complete mini bar, for those so inclined. Very clean room and bathroom. Good food at a reasonable price in the restaurant, which also offered lunch at a slightly discounted price. Good breakfast buffet. The hotel were a bit closer to the road outside than I anticipated, but nevertheless quiet at night. The staff had limited knowledge in english, although they did their very best to help.
We had a very nice stay over. The staff was friendly and the room very comfortable. It was easy to find just off the motorway. No.
The new bathroom The furnisher and the colour of bed quilt cover.
It was at a convinient location
Good bed, nice and quiet, very close to the A7 highway. Very long wait to get food at the restaurant - even for a very simple dish for our child we had to wait for more than one hour.
The welcome, cleanliness and high standard I suggested they install tea/coffee making equipment in the room. There was a mini bar but no tea/coffee.When I ordered at the reception for a visiting friend and self it took a very long time.
Cheerful helpul staff, especially in the restaurant
the willingness of the staff to accomodate a non german speaking international tourist
The service, the friendliness (especially the girls waiting on at the evening) and the fantastic food (the Heideschnucke is always a winner)
Nice rooms and good breakfast. The bar was impossible to sit in if you don't smoke.
Nice setting, Food is good, German hotels set a high standard and I feel this falls short. Fitness centre is poor, mixture of bits and pieces mostly broken. Good food but classical music in restaurant drowned out by pop music from kitchen. Rooms badly in need of a make over.