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The general helpfulness of the staff.
Situated in a peaceful village in the Luneberg Heath, with lots of cycle/walking paths in the area. A quiet family hotel with a large garden to sit in, with a small lake full of fish.Not far from the spa at Soltau and midway between Hamburg and Hannover. We only had B&B but wished that there had been some staff at breakfast to service and clear the buffet and tables. Some bikes available for hire, to take on the cycle routes would have been great
Very friendly hotel, relaxed with a good service, staff was very tentative. Eat in the restaurant the food was really good and reasonably priced. Just a small thing, black out curtains in the rooms would be good.
Large nice room, very good dinner, limited but OK breakfast. A good quiet hotel near A7, 1 hour north of Hannover. The CeBit show drives Hannover hotels up to Euro 300 for a single room, Hartmann cost me 51.... Larger wine selection.
It was at a convinient location
Good bed, nice and quiet, very close to the A7 highway. Very long wait to get food at the restaurant - even for a very simple dish for our child we had to wait for more than one hour.
We had a very nice stay over. The staff was friendly and the room very comfortable. It was easy to find just off the motorway. No.
The single room did have two separate beds, and an alarm clock. The bathroom was all tiled and well equipped with a hair dryer, separate shaving mirror, two large bottles of premium quality combined liquid hand soap and shower creme, and also had a wall mounted box of facial tissues. Spacious and clean shower. TV and a complete mini bar, for those so inclined. Very clean room and bathroom. Good food at a reasonable price in the restaurant, which also offered lunch at a slightly discounted price. Good breakfast buffet. The hotel were a bit closer to the road outside than I anticipated, but nevertheless quiet at night. The staff had limited knowledge in english, although they did their very best to help.
Very nice hotel!
The new bathroom The furnisher and the colour of bed quilt cover.
Great Hotel, dont forget to go to the evening shows, they really are worth it. The breakfest is quite good, and the evening buffet is exellent, for 25 euros all you can eat including beer and wine for 1.5 hours! and then, sleep a little just before a show! and the park, well, one of the best! Perhaps the only complaint: deserts, they were really not very good, but other than that, very good place.
Themed rooms are magical and service excellent. Def will return
Hotel Port Royal is situated on property at the Heide Park Resort. It's a pirate-themed hotel targetted at families with children, and we really liked the extensive pirate and nautical theming, like swashbuckling music in the elevators. We really liked the theming in our room as well, and the exclusive entryway into the park for hotel guests. We also had a great morning jog in the neighboring woods. Finally, we were appreciative that most of the hotel staff we engaged could speak English well. We opted for a sit-down dinner in the hotel restaurant instead of the buffet, which was fine, but the service became very slow after a new waitress came on shift, and this waitress was the only staff we met without good English skills, which was not a serious problem per se. The hotel was also a bit noisy during the staged pirate-children interactions, which we didn't mind, but some might. Also, the single guest elevator was a bit slow and did not provide enough capacity during peak times.
The welcome, cleanliness and high standard I suggested they install tea/coffee making equipment in the room. There was a mini bar but no tea/coffee.When I ordered at the reception for a visiting friend and self it took a very long time.
Cheerful helpul staff, especially in the restaurant
the willingness of the staff to accomodate a non german speaking international tourist
Very friendly staff, clean and comfortable hotel
Close to the town but very quiet location. Bathroom a bit run down .
free internet access
Stayed over night on my way to the Hanover Messe and as a over night place this hotel is excellent value for money. Small family run hotel in a residential area with a smokey beerbar/breakfast room as the only entertainment. The rooms were clean and comfortable, although small (stayed in a single room). The hotel might be a bit booring for a longer stay since there didn't seem to be much things to do. The room was very cold.
Nice help from employees
needs pillows pillow
The room was comfortable, affordable and the food was great.
The overall friendlyness of staff and quiet location
very clean rooms and very friendly staff, ideal location next to highway
nothing was to much trouble for the staff no tea or coffee making in room
All was good.
Friendly and helpful Reception people and the room was clean and comfortable. I even had a small balcony!
A very friendly place to stay
the peace and quiet ,the german people where friendly, we would have liked a kettle in our room to make a drink
The hotel's location is very good, near the motorway, especially if you come from evening boat from Travemunde. The room was big enough for three adults. Breakfast was excellent. The hotel is very tidy and comfortable.
Clean & welcome no kettle to be able to make drinks in room - all thought coffee was available on request.
all was very good and nice
Balcony - useful as I am a smoker No in room tea/coffee making facility Insufficient towels and some rubbish (including 1/2 drunk milk drink) in room on arrival
Great Hotel, service minded staff, very clean and a great restaurant. All at a reasonable price and in a quiet location. Highly recommended.
Mycket fina hotellrum, trevlig personal och trevlig restaurant. No
Staff! Very friendly and warm. Very good breafast. :-)). We stayed at this hotel in the early phase of our drive through Europe, and also on our way back home. On our way back home we arrived very late but had an appointment to pick up our key for room 22. Excellente service! Mette og Ivar No. Only positive words to say about our stay here.
The staff were very friendly, good breakfast, OK price, easy access to Motorway. Closing already at 22,00.
Typical German Gasthof. Friendly and varm. Good kitchen.
Friendly staff, lovely place.
The way we felt welcome by the staff. And the food. Great service. The restaurant closes a bit early.
excellent service,family run hotel with the patrons in mind. a willingness to help patrons local knowledge and understanding their needs and requirements.would stay there agauin in a flash. no complaints
close to Heide Park only germany TV channels
we enjoyed the peace of the place while we were there. It was at the end of october though.The apartment was comfortable and suited our needs. As our German was next to useless the staff were helpful and patient with us. none
The area in which it was set was marvellous and it was well signposted. Horsten was most helpful with directions to Luneburg In common with other German hotels there was no facility for making a hot drink in the room later at night.
Nice and helpfull staff. Good breakfast
Very wellcoming staff, good breakfast, excelent, clean, large and comfortable rooms.
heide park ----
Nice area, good staff and spacious family apartment. Nothing comes to mind.
Friendly and easygoing staff - Nice and cool rooms on a hot day.
Location - 3 km Hide Park, ~80 km Bremen, silent, good breakfast .
Friendly and customer focused owners, order and cleanliness, great location in the quite town close to the Heyde-park, value for money No, everything was fine
everythings were good~!!!Especially staffs are very kind...
The friendlig staff makes you feel at home.
A wonderful and cosy, typical German family hotel, caring very much for their guests. We liked it very much indeed!
Everything was usper.
The service, it was great. It was a warm, welcoming atmosphere and I would certainly recommend Hotel Am Bohmenpark to my friends. And it is in a great location, close to shops etc...
Very good and silent place to get rest. Very pleasant owner of this hotel. It was pleasure to spent time in this hotel.
The food in the resturaunt was great and the staff went out of their way to help us find our way around town.
friendly staff and position in village The room size was too small and access to bathroom was only just possible by stepping sideways.
Very nice staff. The room was nice and clean, large bathroom. The restaurant was open from 11 am until 11 pm and offered a varied menue. The food was very good, not too expensive.
The staff were hepful and friendly the room was clean and nice I would have appreciated if we had been told the location of all the dinning rooms. chose the least nicest for our evening meal
Friendly manner of the staff, good clean room and the excellent food. The very good value for money!
Leaving. Cold room, towels were tread bare, bed was way to hard pillows were next to nothing, room had a damp smell, Very poor breakfast.
Efficient, clean with an acceptable choice for breakfast. Reasonable price for level of quality. Hotel unstaffed and locked when we arrived, had to hang around over an houtr before afternoon staff turned up even though booking form sdaid 11.00 -23.00
Decent food, decent room, central location, inexpensive.
Hotel was clean,staff very polite.I Felt the staff took theire time serving us. .We felt that had we been German we would have been served quicker and not been ignored,as we witnessed them serving germans strate away,how ignorant is that.It was our second time of staying in the Bade had the same problem both times. Could have had tea/coffee making facilities.
Staff were friendly and attentive Reception was closed when went to check in had to go round until I could find someone to let me check in. After check out was getting taxi to station and hotel rung to say I hadn't paid for the additional room (I didnt have an additional room and didn't even know the people in that room)
it was a very comfortable and clean room, the staff where helpfull and spoke english which was a help as my german is minimal. The bed was very comfortable and the television was good. A few extras would make a massive difference. Fizzy water was the only refreshment available in the room which pretty much is only liked by the germans. British personnel do not like this. It was a good stay for a night but i was glad it was only a night. I would stuggle to stay there for a week. The food was very nice but again the choise was minimal.
Lovely comfy beds..Cleanliness.Friendliness. No British TV programmes
The staff were very welcoming especially when on arrival they had not recieved the booking from yourselves, they were able to accomodate us however if they had been full there would have been a problem. no
Location and cleanliness, setting in a beautiful area ideal for families, good choice of food at breakfast, just can go on and on...finally the owners made you feel so welcome Nothing...
We liked everything - location (we visited Heide park), clean and spacious family room, good breakfast, nice and warm owners of the hotel.
The Landlord and landlady were very helpful and friendly.Soltau is a small town but location was perfect. Only an hour on the train from the Hamburg/Bremen and a short taxi ride from the theme park.5 minute walk to the Thermal Spa which was great after a day of rollercoasters!!
Confortable and clean. Located in Soltau center. 2km to Heide park. Good value for money
The owners were both very friendly and welcoming & could answer any questions we asked. The rooms were very clean & comfortable. Lovely presented breakfast.
very clean, friendly staff.
A very friendly atmosphere and very clean. The breakfast meal was very good with plenty of choices, the staff were extremely helpful and were a good source of information. We were made most welcome
Liked the staff very much
Quiet and very nice street. Park just next to hotel. Easy parking. Splendid restaurant few minutes walking away. Navi right on address. Only few minutes drive off the Autobahn. Staff very nice and relaxed. Breakfast great. We had a family room with 2+3 beds. One of the beds was a nightmare, stiff. Room otherwise quite all right.
Excellent choice for families. Large, comfortable, clean family room. Convenient location - 5km to Heide park. Close to other local attractions (Serengeti park, Schumacher kart center, Snow Dome). Nice and friendly staff, good breakfast. Everything was perfect.
Price / Food at restrunt / Free Internet service
I have stayed here on numerous occasion and always found it enjoyable.
Friendly staff; very generous breakfast buffet; nicely furnished room
The service, the friendliness (especially the girls waiting on at the evening) and the fantastic food (the Heideschnucke is always a winner)
Nice rooms and good breakfast. The bar was impossible to sit in if you don't smoke.
Nice setting, Food is good, German hotels set a high standard and I feel this falls short. Fitness centre is poor, mixture of bits and pieces mostly broken. Good food but classical music in restaurant drowned out by pop music from kitchen. Rooms badly in need of a make over.