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The staff as very nice and friendly, flexible ( we game very late and there was no problems). The interior of the hotel was sweet, almoust romantic, the decoration was so pretty, the room itself has not so much decoration. And the bed was comfortable. No traffic or other noises.
Hotel was well located, close and easy to get to from the A4 highway. Excellent room, nice service. Some of the advertized facilities were unavailable.
Hotel location. Breakfast is too expensive (14 Euro), small parking.
Comfortable and quiet with excellent breakfast. Staff was knowledgeable and very helpful.
A remarkably motherly staff member made me especially comfortable with tea and care for my cold. Directions for operating parking were complicated.
Great location, class act
Centrally located. Nothing but not a lot of english spoken on reception desk.
Cleanliness like always in Germany. Internet should be included in this class of a hotel. Breakfast pretty expensive.
the breakfast was amazing very good only i wish my e-mails were looked at
location and quality of the hotel
Quaint hotel in the middle of the city. none
loved the room and service our family were made very welcome
The staff, the food, the setting the room everything really. No
Staying right next to the Castle... we felt like we were Castle guests of one of the Counts of Wartburg in the 12th Century. Absolutely wonderful! Our room was fabulous with a great view and every amenity possible. We wished we could have stayed much longer. Leaving.
Staff are kind and polite. Good restaurant with nice view. Easy access to castle. Room.
Everything!!! Having to leave
I enjoyed the perfect combination of history, beautiful location and very attentive service.
Views, Food, Castle Tour
Location!!! And Views! And ambience!!! Lack of elevator would make it hard for older folk to make it up the stairs
Relaxed atmosphere and a unique location to explore the Wartburg. Outstanding restaurant added to the pleasure of the stay.
Impressive restaurant. Good size room. Pleasant setting.
everything the stairs to the third floor..nearly did us in ...should have a porter..
We had a great place to stay! We loved the resteraunt. We wished we could have stayed longer!!
We stayed in an apartment that looked like it had been newly renovated. It was cozy and more than adequate. I felt like I could move in and just stay. The facilities were clean; fresh linens and very comfy beds. The kitchen has all the necessary amenities to be used to live in - except a dishwasher. It is a ways out of town; Eisenach and the return drive at night was very confusing. Guests should be sure to get clear directions before embarking on any car trips.
Excellent, friendly service, quiet location (yet close enough to Eisenach), very well kept and clean.
Large room Very clean None
Courteous,friendly and kind staff. Most helpful. A rather good library to while away time on a rainy day! There was absolutely nothing to find fault with.
Went to the medival festival
Very spacious and clean.
Apartment was not in category of a 4 star hotel, it was a holiday flat for family staying. We did not see the hotel part, maybe the hotel part would better fit to 4 ****. Otherwise fine.
Very freindly staff ,and very helpful which made our stay very pleasant ,Hotel was very close to town centre None !!
Wonderfully located 100 meters from the Bach Haus. Was able to find free parking on a residential street 300 m from the hotel. Room was clean and quiet. Breakfast room was quite historic looking and the breakfast was very good. Would stay here again based on proximity to the key downtown sites in Eisenach The free lot across the street doesn't hold many cars so I elected to search for free parking on a residential street 1 block away. That got me onto a very interesting street that I would have missed otherwise.
Staff very helpful. Good breakfast. Location in Eisenach exellent. Garage parking. Not easy to find. We enjoyed our stay.
The staff was very helpful, the room large and bath very nice. nothing
They failed on the wake up call
Everything was great!
Very clean hotel-pleasant staff who could speak good english-excellent food served at night with wide variety of breakfast menu Car parking
Parking garage available, friendly staff The curtain of my room was damaged (R 307)
good breakfast choice and ambience. Room was large and clean and free parking in a lot across the street. Nice hotel made connection with the internet upon arrival but was unable to connect later in evening or in morning. I did not ask the hotel's assistance so they may have been able to assist?
Friendliness of personnel
We arrived there very late and left early in the morning. The rooms were pretty nice, comfortable and modern.
Staff was very helpful and very respondant to my requests for changes I required. Water pressure in the shower could of been better. I didn't care for the Rain Forest style shower head.
The hotel was modern and efficient. The view over the valley was exceptional. We only stayed one night, but our experience was very pleasant. We will stay again.
Good Room, nice staff. Breakfast and Dinner high quality. Location excellent for automotive factory nearby. Nothing to dislike.
Good hotel, nice staff, all of them speak proper English and so is the menu. Good food, good rooms. Elevator is bloody slow.
Your staff was excellent The WiFi price was quite steep and our bathroom floor was dirty.
Location ( very quiet ) Dinner at the hotel restaurant. Breakfast was fine.
convenience of location price of breakfast and the fact we had to order the buffet and not just tea and toast or something simple
location - outside town and needs a car
Room was very clean and quite -- large bathroom Location was out of town and in industrial area
De lift in het bijgebouw deed het. Dat is toch erg vervelend als je minder goed te been bent en er erg veel trappen zijn.
More than sufficient parking space, very nice environment, nice view from your room if you have a room in the hotel, clean room, enough choice for breakfast They put me in the guest house, which is at a (short) distance from the main building. The room didn't have airconditioning so the room was very warm because of the outside temperature.
The hotel is very central in Eisenach and since it is a small city one can walk to almost everywhere. If one is adventurous and likes hikes one can even walk to the Wartburg. Though there are no signs to follow, just keep the famous Castle in sight and walk up mountain through a lovely wood. The hotel itself offers spacious rooms for European standard, spa, body treatment and a rich breakfast buffet with hot and cold meals. The design of the lobby is very cheerful and modern but cozy. I liked it. I would have liked to see a smiling and welcoming receptionist. The one we met appeared rather indecisive. If one tries hard one could have discovered a smile behind her preoccupation with having the check-in forms in order. However, she was helpful recommending restaurants and the bar maid later was more than cheerful. I didn't like the house maid knocking on our door 9.30 in the morning to see when we are leaving the room. As we were checking-out anyway it is clear that the room is free from 11am latest. Instead she could check with the reception whether the guest are checked -out instead of getting me out of the shower. (I was expecting our accompanying friends otherwise would not have left my morning indulgence)
Convenient and well priced
The comfort at the room and the excellent service.
We did not expect much from this city hotel but were pleasantly surprised to find it to be a nice, clean, well-run hotel.
Good position relative to the town and it was really quiet.
Wonderful location with a stunning view to the Wartburg Castle. Nice restaurant with good outlook from the area used for breakfast. Good food. Well appointed room.
Beautiful surroundings, - calm and quietness.
We liked the location very nice views over the country side and the food was excellent. No menu's in English
Great facilities, great view towards the forest and the nearby castle. The restaurant is great. The road to the hotel was a bit steep and bumpy - the city could repair it. The staff did not speak too much English and it was hard to communicate. I forgot a sweater at the hotel room, and when I came back few hours later it was hard to explain to the staff what happened, simply because they didn't understand any other language but German. Hence, my sweater was not found.
the staff were very friendly it was hard to get about with the babys pram as they only have 1 small lift problems getting up and down stairs.the breakfast was very poor value
Extraordinary value. Pleasant staff. High standards of comfort. Excellent Internet connection (free). Excellent buffet breakfast. Convenient parking. Convenient location. I am fussy about hotels; but I liked this one very much. Nothing I would criticise.
both dinners which serve in hotel are very nice and valuable best location I feel uncomfortable because the mirror is opposite side of the bed,
Good location(near Main Station and down town)
Friendly Staff Bedroom had been used by a smoker
The room was small but very clean, with an excellent bathroom and shower. The food and service was great in the "Tapas Bar", the buffet breakfast was one of the best I've ever had. The bed was rather small for two persons (possibly due to room size)and too soft for my personal liking.
nice spaceous rooms, nice restaurants. the booked appartment was 400m away, and not heated. We were offered two double rooms instead. The mentioned spa is in another place as well... All not exactly as advertised.
We had an exceptional time - the room was wonderfully laid out, and eating opportunities were very authentic!
The hotel staff were friendly and accommodating. Be sure that if you are traveling by train you phone upon arrival and they will pick you up from the station. The hotel is charming though the rooms are quite small and ours was noisy at night as it faced the back and was just above where the employees gathered on their breaks. The breakfast buffet was very good and the sun room in which we ate was lovely. Don't miss the local car museum and the hike up to the famous castle.
great atmosphere, wonderful breakfast and helpful staff; wireless connection greatly appreciated; pilows too soft (and to few) and the split doona idea is not a good one - a blanket would have been appreeciated on a cool September night. We had heavy bags so would have liked a lift, but we recognise that in an older building that's not always possible.
4 bed room was in fact a small suite with two bedrooms with bath and a seperate lounge. Tapas bar in the hotel was very good the annex is about 300m away from the main hotel up a steep and narrow (one car width) road
False advertising...the hotel website advertised something called 'Luther Experience Days', though, these do not exist.
Good spanish restaurant, friendly staff, wireless internet in rooms, indoor parking for cars, reasonable prices.
Most things, especially quiet location on edge of town Steep walk up and down from annexe for breakfast
The breakfast was excellant. It would be helpful if the hotel would advertise single beds in their double rooms.
the staff were very helpful when we locked our car keys in the car! free use of a computer was most welcome - all hotels should do it.
Very good , safe and free car parking. Free unlimited WLAN. Adjacent to "undiscovered" memorial site of synagogue destroyed around Kristallnacht. Local to "Netto"; simple walk to town. Minutes drive to Wartburg Castle , close to Bad Sooden Allendorf Grenzmuseum (West/East Germany border site) and Erfurt,Gotha, Weimar, Buchenwald etc. Enjoyed "DDR" vista of this part of Eisenacht but some people may not like view of railway ( no noise). Hardly a romantic location but a good, comfortable base.
It was easy to walk to the train station and it was convenient to the downtown The lighting in the hallways was poor.
Room and bathroom were cold
Very good breakfast and staff very helpful.
the rooms were clean, staff helpfull and friendly, comfy beds
lovely friendly helpfull staff not to pleased about being served a hot apple juce for a baby???
Modern building, convenient for town centre Choice of items for breakfast limited for a 4**** hotel.
Central location to sites we visited
24 hour reception, good breakfast, nice bar, clean rooms. A good choice. Food was only ok in evening and service was a little slow.
Beautiful setting in the Thuringer Wald with a view of Wartburg Castle from the restaurant. From the hotel you can walk past the chapel and through the garden gate to a beautiful walking path, in 20 to 30 minutes you are at the Wartburg Castle.
good location within walking distance of the town centre and the Wartburg
The staff was friendly and helpful. Our room which was very spacious and clean also offered a beautiful view. It was very relaxing.
You have an amazing view from the dinner terrace on Thüringer Wald, all stress will be gone in one minute. The hotel rooms have an great view on the city and are very cosy and clean.
What a wonderful location. Surrounded by forest with a fantastic view of the Wartburg castle. A great place to chill and relax. The food served in the restaurant was very good and reasonable. The bedrooms were spotless, large and extremely comfortable. Make sure you ask for one with a view. The rates were extremely reasonable. A lovely place
Wonderful views, especially from terrace and restaurant. Excellent food. Spacious, comfortable room. Very helpful, friendly staff. Good parking facilities. A bit too far/steep for us to walk into town but taxi was prompt and reasonably priced. We wished we could stay longer!
The hotel has wonderful views, especially from the restaurant and terrace. The staff were very friendly and helpful. The food was also very good. The bedroom was a little old fashioned. The hotel's stunning location has the disadvantage that the walk from the town to the hotel is very steep (there is no public transport).
Our room was spacious, clean and very comfortable. The view of Castle Wartburg from the restaurant is excellent! The grounds of the hotel are well maintained and beautiful. Access to our room from the main reception area was a bit confusing. Our room was in a wing that did not have direct elevator service, so we needed the staff to guide us to our room. But once we learned the route, we were fine.
This is a jewel of a hotel. Atop mountain, it sits below a taller mountain with the Wartburg Castle atop it. My room was spacious, with high ceilings and lots of windows. Beautiful view to the mountains and over the town. The room exceeded my expectations in every way. It was my favorite of a dozen hotels (and restaurants) I visited on my recent trip. I would go out of my way to stay there.
Comfortable and large room, nice area around
Our room overlooked the lake. The scenery was lovely. We enjoyed walking around the area and into the village square.
Room comfort, breakfast TV too small
Exhibition time, so prices were very high all around. Staff were very friendly and afterall the hotel fullfilled my needs properly. All Ok, except the price, ´cause of timing.
Located in a beautiful small town, near the lake! Not far from Wartburg castle (UNESCO World Heritage). Lovely atmosphere of neighboring residential quarter. The breakfast was better than in 3 other more expensive hotels during my trip in Germany. Toiletry kit is not complete.
I booked for 35 euro (breakfast included), they asked for 45 euro (35 + 10 euro for breakfast)
We stayed in a triple and it was very spacious. Additionally, the room is lakeside and the views are beautiful.
Free parking inside hotel, location on lake shore, fairly large room, good breakfast, great value no proper curtains so not enough darkness, narrow beds
The accommodation is excellent- breakfast gets better each day! As there is no dining room, it would be good to have facility for tea/coffee
Easy to park (private parking available). Quiet and calm. Very nice breakfast, extremely good value for money No remark, for a 3 star hotel it definitely exceeded my expectations.
the wonderful position of the hotel, right on the edge of the lake and in the centre of town. Ample parking available. Even though the room did not have a view of the lake the view of the old houses was nice.