Very nice hotel and specially very friendly people in the front. My room was big, clean, with a very nice view. It is very easy to find and it has a parking place connected to the hotel, so you can access your car without walking too much (safe from rain). The breakfast was not included.
spacious rooms, very modern and luxury bathroom, wooden floors (clean)
Central location was good and staff was friendly, The hotel was being renovated however I never heard a thing in the room. This is my second time in this hotel! I was not informed of the hotel renovations.. luckly they were very understanding and very quiet.
Selection of Hotels in Mannheim is small - this is the most convenient and comfortable one.
Pleasent location and facilities
inside architecture and space proportions, deco color schemes quality of materials and outfits Very pleasant for the connoisseur
Good location, nice clean room and kind reception staff. It was slight difficult to find a car parking area. Hopefully bath.
The hotel was in a typical turn of the centry building, but with all the modern necessities of a modern hotel. Very nice, comfortable architecture. The hotel was also very close to the city center (5 min walk through a beautiful garden). Internet in the lobby was also available and free. No complaints at all.
Very quiet ! Not enough international TV channels
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
Location, English speaking staff Had to pay for parking
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
Great location, whole new object.
Stafff cleanlisness excellent Again not elderly friendly or mobility impaired, we had a number of people who had had knee & hip replacements and found no lift very unfriendly also spread out b iver a vast area
Nice staff, good prices.
A bit scary location, feels very uncomfortable to go out in the evening...but inside is good and nice service although not very good with English. General note OK.
Very helpful staff, nice and clean room
The hotel is not near the center of Mannheim
room was clean. the hotel was not as close to the city centre as I thought.
It's close to the tram station and to the regional train station. (two minutes walk) The nearby, sometimes noisy red light district wasn't mentioned.
The apartman was clean, comfortable and very roomy. Even the heating worked which was a major plus. The area where it is located is, er, interesting And the apartman is on the 3rd floor without elevator.
the staff personnel the room smell
Friendly staff. Clean hotel. No lift.
The fresh orange Jose in the reception desk The bath towel is old and bad smell , toilet is small , the building is very old but the furniture is new
Thse staff was friendly, the room had nice view Windows could not be fully opened. Breakfast was not included and was expensive (15 euros)
There was a problem in that they had not booked a triple room, but this was sorted with minimal fuss in that they gave us an extra room for free. We were travelling with children, and although the menu etc did not have children;s options, and we were worried about being out of place at dinner, the restaurant staff were really kind and brought free ice cream and noodles for our younger children and made us feel at home. Nice to have swings and slide outside for them to play on too. Rooms reasonably spacious - quite nosiy from car park and main road, but no problem for us. Located just across the road from the fantastic Luisenpark, where we spent a whole day. The swimming pool was really nice but very cold! The hotel was further away from the main shops and restaurants than we expected, but a nice 15-20 min walk (through the amazing Wasserturm and fountain square - you must see the fountain at night).
clean free car park Calm Coffee machine and water The internet access is a RIP OFF !!!! Free of charge, the line is 512 K which is just ridiculeous in the 21rst century. The premium access is charged 10 euros per 24 hours for a promised 100 Mb line...I paid and I had 3 Mb !!!! Despite a complain, nothing back ! the bar is also very limited :(
Nice TV, room very clean and well furnished.
Pool area was very clean and tidy. Room was well decorated and a safe in your room was excellent. We felt that as a four star hotel there would have been tea and coffee making facilities in your room, very disappointed there was not. All hotels in England have this facility. The cost of the breakfast was also very expensive.
It was near the location where I have a course Breakfast is too expensive, and wifi is not free. It would be nice if it would be included.
room was comfortable and it was a good price. not too far from the centre with lots of public transport.
Located near Lueisn Park and the staff being freindely and very helpful No
Clean and modern no kettle in room
Hotel is spacious, has a free parking. After 11 o'clock there is just stuff from the bar to help you if there is something wrong in the room. Like I had a bathroom heater broken, and the guy didn't know how to repair it. On the other hand he was helpful
Loved the old town near by.
sauna and sport room When I checked in I had to wait for 1 hour but it's not important......when I checked out there was a mistake in the hotel bill (+50 euro...it's really not very fine).. but when I came back home the hotel contested me the failure to appear ahhh behhh that's absurd!!!!!!!
Excellent dinner at reasonable price. XL breakfast. Very kind and professional staff. Reserved parking space for women was a nice plus. The room was maybe a bit too noisy but that depends I guess from the other guests - not the hotel itself...
One point. Although I specifically asked whether breakfast was included in the room rate and received an affirmative answer, I got charged 15 euro per person for breakfast while check-out.
In general OK No gym at the hotel, a bit difficult to park
Relativly Cheap The Bed and pillows are not comfortable
The staff were excellent and the sparking wine on arrival was a bit of a treat. The room was spacious and the bathroom facilities were very good. On site parking was a major factor in choosing accommodation on this trip. While there a trip into Ladenburg township is a must. This hotel seeks to atract business for conferences etc yet it does not have free access to WiFi which is readily available in budget hotels. Get with the 21st century people.
Facilities, ie sauna, were very good. Restaurant was a bit pricey.
There was a great selection for Breakfast. Large rooms, good location They made me pay in cash, I was told from this site I could pay by credit card
Everything was excellent,
Good personnel The hotel is under reconstruction and full of dust! Getting to my room on the 4th floor (no lift) meant climbing through a construction zone! I have asthma and a broken rib. This was a painful and unhealthy experience.
good localization, good breakfast, silent lift and room without dust
A lady was very kind.
I arrived early,but the staff allowed to storage my baggage into the hotel. There is a mysterious picture on the floor in a corner of the room.
It had an interesting flair, the the lower floor with the breakfast room and to some extent the stairway displayed some classical flair, 19/20 century. The lady who was there in the morning was very friendly and very attentative. No phone in the room. Only a little phone booth in the hallway without a number for this phone available. Since after eight there was no one at the reception, no one could call me. The main entrance door closes with a really loud bang if you don't close it slowly. It kind of shakes the whole building which is especially disturbing at 1 AM. The group of drunkards coming home early in the morning and letting the door slam did not help.
Very comfortable, lovely courtyard, close to Altstadt and other attractions. Friendly staff and good breakfast.
Staff were friendly and helpful. Good location. Curtain required repair. Television badly located in room.
it is an old house in an old area it is an old house hence no elevator
Personnel were very helpful, and breakfast was very good. No elevator, therefore not handicap friendly; outrageous prices for internet use.
It was clean and quiet. Room was small as compared to others I stayed in. Did not like twin beds separated. Breakfast was good.
I llike the comfort, the breakfast and the hotel facilities. When I made my reservation online I checked not smoking room. In my check in I was given a smoking room. Of course, the reception clerk changed the room, but he said the hotel is not obligated to follow the guest options.
confusion and expensive brekfast expensive brekfast 15 euro person in not came again
The room was spacious, the breakfast was very good.
Staff was very hepful and polite, hotel was very clean
the breakfast guests have to pay for the htel parking
Staff very friendly and efficient Poor location if you want to go into the city
It is clean and quiet. There is no lift. We have to carry our luggage to go upstairs.
you need a car if you stay there...
Location, quiet surroundings, excellent kitchen and friendly staff None
Price and location perfect. Carpark foc and free internet
conference it is not a four star hotel, but its location is perfect
Quick response for all my requests
The only thing I can say is that the location is perfect, just at the door of HBF, seasy for the guest to Ludwigshafen Very poor air conditions, noisy, hardly work, the room was cold at all. No heater in the bad room, horrible.
Friendly staff, quick and sufficient handling at checking in and out.Reasonable rate and very good breakfast facilities included in the rate. Interior of the hotel and rooms is a little bit outdated, location is a bit far away from the centre of Ludwigshafen.
Free undercover parking. Easy access to rooms from parking. Generously sized rooms. Breakfast area was a little crowded.
The hotel staff. The rich breakfast The air conditioning system was not working properly and it is very noisy. Other people left the hotel for this reason but I only had to stay one night
Good location in Ludwigshafen for business trips, easy access from highway and sufficient parking facilities, close to the railway station, rooms are clean and big but outdated like the rest of the hotel, breakfast is ok, for one or two nights on a business this is a good hotel but I would not stay here longer than that nor would I stay here on a holiday Not a four star hotel, hotel is outdated and could use some renewal, rooms are not well ventilated, hard to open a window and the very old room airco/ventilation system is not functioning
Friendly and helpful staff Slightly too far away from town centre and amenities (bars, restaurants etc)
Hotel staffs are really nice! And I like the breakfast there~ keep it up!
Staff were very friendly and accomodating and the on site Bistro was very good, with reasonable prices and good service.
Every room has a different design. Nice and friendly staff. Good breakfast buffet.
We battled to find the address
great location, the room is big enough for us, and the internet work very will.
Everything was great. Great location.
The hotel was conveniently located. The room was very large and clean. Overall we thought it was a great value.
I thought that the staff was tremendously helpful and very knowledgeable. I enjoyed breakfast and the overall cleanliness of the hotel.
Friendly staff with excellent command of multiple languages Nice shower with great water pressure
Very clean and comfortable. Right in the centre. Need an alarm clock. Also can be a bit noisy from trams and people out late at weekends
Overall cleaness of the hotel Tv was not working.
Excellent position, nice staff and comfortable room. Very good bakery really near the hotel with buttered pretzels!
Room was large, neatly decorated and had a very modern large bathroom as well. The room was consistently hot and when you try to cool it off by opening the windows you were faced with a smell of burnt food mixed with cigarettes from a restaurant next-door. Do not stay in a room facing the courtyard. Our room was 126, which was particularly bad. Additionally the hotel walls appear to be very thin and we seemed to be able to hear noise from all over the hotel.
The hotel was "Perfectly" located close to everything like public transport,old city,restaurants,shopping and also easy access to main attractions of the city. The rooms were clean and large,staff friendly and concerned about our satisfaction and needs.I Would give this hotel 10/10 None actually.Just that carpet was not clean in some places, we could see dark spots.
Room was very pleasantly decorated. Just across street from Hauptstrasse to walk in old city of Heidelberg Hotel garage was a little difficult to get in and out of.
good location for stopover - swimming pool and spa area are nice
Easy to find. Freindly with some English speaking staff. Good parking. Small room, but not terrible. Some minor damp on ceiling.
Very comfortable room and friendly staff. The description said there was a restaurant so it was disappointing to find there wasn't one.
Restaurant is really good. Apartment is huge, lies in a very quiet part of Heidelberg. Very friendly staff Rooms needs to be updated. Bathroom is outdated, and does not function properly. Price is too high
very nice staff, lovely rooms
Hotel was clean and tidy. Also had good character.
The restaurant is good. Hotel is oriented towards local German travellers. Staff spoke very little English. Not much guidance available for planning city trip.
Fantastic atmosphere - a real pearl of a hotel
Small friendly family operated
Nice hotel, especially the inner courtyard is very peaceful and a blessing on hot and humid summer days (coupled with the lack of A/C in the rooms). They say it has been renovated 2007 and you can definitely see that! The fact that the staff includes one French and one Italian waiter sure increases your chances to communicate (they also speak English). Very nice staff. The hotel is rather far away (>40 min walking, trams get you there rather fast, though) from the historical city center. But it is somewhat close to the Cancer Center and that's what mattered for me. There's not much variety in the breakfast menu (without being too scarce, either), but I understand that for a small hotel it's hard to have too much of an offer (and just a handfull of customers).
Friendlyness Parking your car is a nightmare
i only liked the view there 1. when i first arrived no one check me in. 2. i wanted the check out befor my departure date and they did not agree to setle and wanted me to pay the full amount. 3. they do not clear my apartment unless i tell them so and if i was not in it they just tidy the beds an go. 4. they came to the appartment and tok all my empty water bottels without telling me. they told me that the internet cost 3 euro per day and then they charged 10 euros. they told me when i ask for a washing machine that it is ok to use theres and when i put 2 load they told me it is 15 euros per wash.the owner told me to change my departure date so that booking.com wont take chargers for my full stay. the rooms are too small. there are no window shutter and it is noisy.
Apartment very nice and well furnished. The kitchen is equipped with everything you need, if you want to cook at home. Hotel staff very friendly. stop public transport at your doorstep. Bus very punctual and frequently excellent. Very enjoyable stay. Presence of pest insects like spiders, were everywhere in the apartment. Beds too hard, difficult to sleep on.
The staff was very helpful in providing information regarding the Heidelberg Castle illumination. The breakfast was also very good.
Pleasant small town / suburb location. Spacious accommodation at reasonable price.
nothing, it was the worst hotel I've ever stayed in, dirty, we couldn't sleep because of the noise coming from the cars on the street just like if you were sleeping on a highway everything
breakfast good and bountiful / dinner tasty / in a quiet street also the apartment parking spaces are poor
The hotel was in a good location and the staff were helpful and friendly. The Restaurant was very good
We rented an appartement which was very spacious for two adults and two children. The appartement did not (yet) have a kitchen. There was no refrigerator. The water heating system is not ok. It is only possible for one person to have a hot shower. The other have to shower cold.
The location of this hotel is good. However, it is not possible to park a car besides the hotel. Also, there is no lift facility.
It is very close to the center. Like a family hotel... Parking place is terrible. and very expensive 25 Euro for 1 night.
Very close to shops and transport but on a quiet street. Only short walk from the river and the castle.
Good location (about 100 m from the main plaza). The building seemed to be recently renovated. Staff was nice and friendly. Wireless internet connection did not work well, though it might be due to my computer. There was no elevator so I had to carry a heavy suitcase to the 4th floor by myself.
Family hotel feeling. Very quiet.
The hotel is well located in the city center, and it's in the middle of the shoping center and other important sites in Heiselberg.
Rooms were nice and clean and not too small. We even had little chocolates on our pillows when we arrived! It was a very nice hotel in a good location. Would stay there again. Pillows were really thin.
proximity to oldtown compared to other hotels the breakfast was very basic
It is a good location. My wife and I found this b/b a most depressing place. this is not a hotel, just a very bad guest house. reception and dining room compares in size to a fone box. no lift. terrible climb to top floor. inches of dust under our bed. poor breakfast. flash gorden tv with 3 channels. no reception after 8pm. if you need something or you loose your key your in big trouble and you will not get a contact fone no. for anyone. we could only get 1 key on check in.
good location, extremly friendly staff
This was one of the best hotels I have ever stayed in and I will definately be staying there again when I go back to Heidelberg. It was spotlessly clean, comfortable, well equiped and the staff were really nice and very helpful. It was also in the perfect location and although it was just off the main shopping street (Hauptstrasse) it wasn't noisey. I can't recommend it enough. Nothing.
Staff were always attentive and friendly.
Super nice staff
Staff excellent,very helpfull. Breakfast great,lovely setting. Location perfect right in heart of old town.Parking on site. Wi Fi kept dropping out,staff tried hard to correct the problem.
The locasion is good, the staff was excelent and frindly, what do you need more?
breakfast bathroom a little bit smealy
Everything about this hotel was excellent. I especially liked how my room opened up to a charming little roof garden (even though I couldn't use it). The staff were also exceptionally friendly and helpful.
Good location with parking, good breakfast. nice room
Great breakfast, room size was small, but no smaller than a typical B&B in Europe. WiFi worked well in our room and down in the lobby.
Friendly and helpful staff. Superb breakfast. Nice rooms. Great location. Just off main street. Highly recommended. Nothing.
friendly staff; parking facility; excellent breakfast; location; n/a
The woman is really nice. no
Quiet environment. Good for people with car. A big supermarket beside where you can get cheap groceries A bit far from town if it is short trip for travellers by train
I looked for 3 thing: Price (excellent), close to work (10 minutes), and free internet (advertisement said wired in the common area but they do have wireless - much better). The one staff member I encountered was very accomodating and spoke English. No restaurant but there were several cafes in the Family Shopping Mall around the corner. I've already booked another stay for business. Initial external appearance - grass needed mowing which belied the clean orderly interior. Would liked to have had a refrigerator but used an ice chest so it was not a detractor.
Staff very pleasant. Ideally located for public transport into Heidelberg. Nice, bright room. Higly recommendable.
the convenience of the location to the Familia Center. nothing everything was good.
price is fair
The room was good value, clean and with all necessary facilities.
The hotel has good room facilities considered the good rate offered in Heidelberg The location which is far from train station and town but travelling by the frequent tram service to these places is easy.
The staff was very friendly and helpful. Beds were comfortable and rooms were clean. Rooms offered lots of storage areas for luggage. The reception is not staffed for large portions of the day, which we had not realized. We had not understood how necessary it would be to have access to a telephone in order to call and get the code to retrieve the room key, and as trans-Atlantic travelers, did not have an operative mobile phone at our disposal.
Clean, hot water,traffic No breakfast