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World class service
Everything was Great !!!
Everyone I interacted with was exceptional! This was probably one of the best experiences I've had at a hotel, everyone was nothing but helpful and very kind. Tell us more about the amenities when we're checking in, we had no idea there was a hot tub until it was too late. Still an amazing stay though!
Perfect location to Historic Triangle (Williamsburg, Jamestown, and Yorktown) as well as to Bush Gardens and Water country USA. Very clean and wonderful staff! Beds were comfortable!
Had a wonderful experience! My friend and I came up to enjoy Busch gardens. The staff was over the top. They accidentally gave us a key to a room that wasn't cleaned yet. They were very upset with the situation and gave both of us a free dine-in breakfast at the Harvest Grille. The new room was very cushy and comfortable. Other than the hallways being a little bit stuffy, I have virtually no complaints! Hallway just a little stuffy. Needs some sort of recirculated air
Most of the staff were friendly and helpful. The Rat Pack called and they want their Hotel back. This hotel is old and out dated, too many additional charges for amenities that are complimentary at other hotels. Rear security door was broken and one elevator at the rear of the hotel for both guest and staff. Terrible lighting at night. Pack a lunch and water for the walk to the lobby from the rear of the hotel.
Hotel was much nicer than similarly priced 3 star hotels in this area. Bed and shower were top notch and the place was modern. This isn't walkable to anything.