The hotel is beautifully decorated and furnished. The shower was just brilliant. The breakfast was healthy and fresh, prepared daily by the manager who was very helpful and friendly. The beach is right outside the front door. No bad points, wish we had stayed longer.
Ed, the owner/manager was a delight, very friendly and helpful, could not do enough to make our stay a pleasant one! No bad points.
view from my room and the facilities
Courteous thoughful host. Comfortable room/beds and lovely view of the sea
Nice clean hotel, good decor throughout and nice management. Basic television no sat sport, no evening meals.
Very pleased with their high standards of cleanliness and attention to detail. Staff friendly and attentive. Continental breakfast high quality. Lovely sea front location.
Good location. Comfortable warm room and bathroom facilities. Particularly liked the home made bread, jam, etc. Courtious attentive staff. Very enjoyable stay.
The room was the cleanest I've stayed in! The only thing I didnt realise was the a full cooked breakfast was not available in the morning - ok with me but my partner was disappointed.
The Royal is the nicest hotel in Eastbourne that we've stayed in. We were made very welcome from the start and nothing was too much trouble. Good location, spotlessly clean and a lovely continental breakfast.
Good location, great continental breakfast, very nice owner.
good location in terms of town center and beach breakfast was poor. No hairdryer in room. very basic for price
Great location, english breakfast The lift was out of order, I hope it is fixed later. Seagulls are so loud when windows overlook the street
close to beach poor shower no pressure rooms need bring in to 21st century dated décor old tv need flat screen tv only just 2star
Fairly clean but cramped room. Staff were exceptionally friendly and helpful, which made all the difference. Rooms and hotel generally rather dated, but for one night was acceptable. Excellent location. Cramped rooms, dirty windows and generally very dated.
Location and the breakfast The place needs bringing up to a better standard for the money!
Great location, and good value for the price range.
Proximity to local facilities. Friendly staff. En-suite bathroom in need of serious modernisation. Lift out of order. Parking difficult.
The breakfast was excellent,and the nearness to town centre. The only thing that we did not like was being woken at 3am by a noisy couple returning to their room swearing at each other.After 10 minutes all quietened downand peace was restored.
The staff were friendly and the rooms were tidy. The cooked breakfast was really good and the social areas were very tidy. TV was analogue with poor signal, dated decor.
Location and parking good. Breakfast good. Lift not working Shower water pressure very low.
A comfortable, spacious and pleasantly furnished room in a well run hotel on a relatively quiet street with parking outside or never more than a few paces away. An excellent breakfast served each morning by friendly staff in a bright and cheerful dining area.
Nice breakfast Friendly staff Convinient location Nice room
Friendly, cooperative service.
excellent staff and good location no lift as we were on top floor not good for two in our 70s
The staff were wonderful and the hotel was clean and centrally located to many of the boardwalk activities and restaurants. Breakfast was great as well. We were in one room, friends in another, and both big beds were a bit uncomfortable. Our children's bunk beds were great. Lots of stairs to deal with, so request a lower floor if required. Parking was not immediately near the hotel unless you got lucky and found a spot, so may need to drop off bags before finding a spot.
a great place for a break, well looked after,good food. Bed and in room facitilies brill right down to the cotton wool buds
Quiet and exactly what was promised/advertised. Friendly to families and flexible enough to let our children be on another floor. It said it had a bar, but it was not opened. However, beers were brought to us in the lounge, but only when we asked. That should have been clear that drinks were available.
Was all very nice Stairs and lack of lifts and no car parking. Was advertised as parking facilities
the hotel was excellent good location just across the road from the sea very clean and friendly hotel nothing was to much trouble very tastfully decorated by the owner the food was excellent could fault it would recommend to friends and family and will definant stay there again close to sea shops and things to do
The location is very good, right on the sea front with public parking on the roads around the hotel. My stay was off season, so the hotel was quiet, and we were actually discouraged from spending our money in the hotel! The comment from the eastern european staff member behind the bar/reception "I wouldn't recommend the beer, the pumps haven't been used for a while" made us decide to eat (and drink) elsewhere. He even gave us directions. However, the breakfast was very good and the rooms were very comfortable and clean. The showers are also great. I really can't complain about anything in the hotel itself aside from the evening staff dissuading us from staying in and actively encouraging us to take our custom elsewhere for evening meal and drinks.
Dress code for resturant - somewhat old fashioned
I do not believe the hotel read my notes on requesting a seaview. the room was bear the room was refurbished but they had not finished no paintings on the walls. the mirror was so high that you could not sit down to do your hair or makeup you needed to stand or sit on a few pillows ( I am not small 5 foot 4) breakfast good butcher but tinned tomatoes and mushooms !!!! eggs cheap and the juice was of standard local BB offer fresh veg & juice my thoughts were that the idea of breakfast was that will do rather than lets give a good breakfast that the hotel would be proud of.
friendliness of staff,very good public areas;varied menus in restaraunt. i found none during my stay
public rooms style substtute dining room (function was on) was badly lit, unaatractive, poor table layout and tinny music system. Staff were great.
The general ambiance. The Hotel was warm on bitterly cold days. The Staff were helpful Our room was over-heated, due in part to a broken radiator valve which was replaced within hours of our requesting a repair.
the service is quite good, and the food is very nice i think
Everything was great except you need to be aware that if you want to eat in the restaurant at night you can not wear jeans and trainers. Not being able to eat in restaurant in evening because of the rule about jeans, I only packed jeans! But really, the hotel is great.
Breakfast and service in dining room were very good and location of hotel was lovely. Mu husband and I had a very disturbed night owing to the composition of the pillows, they we extremely hard and made it impossible to be comfortable.
Quiet and confortable hotel - nice location on the sea front - convenient car park facilities breakfasts: quality of drinks and food below average for this type of hotel
Really excellent in all respects. Great attention to detail, really good food, chaming and consideration hosts!
on Friday night it was quite noisy outside with traffic and people shouting
\the friendleness of the owners
I was made very welcome and addressed by name - even though the place was full. Very good. The room was clean, comfortable and light. Breakfast very tasty. Not a complaint about the hotel, but the parking is terrible! On-street only, and you're lucky to get a space.
It is a comfortable and well run hotel. I was made welcome and thoroughly enjoyed my stay there.
One of the cleanest and most modern that we've stayed at, with both rooms having great self-catering facilities (kids loved the jars of sweets in room - nice touch!). Very good location (100mtrs from sea front).
Convinient clean good breakfast comfortable room
owners were very welcoming and made us feel at home as soon as we arrived. place had lots of character and great location.
Very homely and welcoming. Great care for detail and everything provided as listed on the website. A bit of noise from the plumbing.
Warm, cosy feel to the guesthouse. Owner gave a warm welcome.
Good style, freedome of a kitchen and friendly staff Noisy at night
Location, helpful owners, room size/kitchenett,
Friendliness and helpfulness of staff; breakfast very good and restaurant and lounge very comfortable. bedrooms and bathroom adequate - no more
Finding the link to book on your website is like trying to find a needle in a haystack. That is my only complaint.
friendliness of staff the seaview that we paid extra for could only be seen by standing in the bay window and even then it was limited
the staff were friendly and the room was comfortable bit quiet in the evenings entertainment would be good
Free parking outside hotel - but during peak times I don't think we'd have managed this. Twenty minute walk from the town centre, close enough but far enough away - hotel is right on the front so the route is all beachfront. Dubious continental breakfast Old bathroom (orange-brown tiles - as fitted ie clean!), rubbish shower
very friendly and efficient staff. Free WiFi. smelly, dusty and old fashioned hostel-style accommodation. Dirty curtains, mouldy shower curtain, bathroom from 1972. Urgent need for massive updating.
the staff at the hotel give clients a warm reception and a very welcoming atmosphere. We go to visit our family in Eastbourne every 3 months and the Langham is always our first choice.
The hotel was warm and friendly and beautifully decorated. Staff were friendly and efficient. No car parking facilities
The room had excellent views of the waterfront. Had the weather been more kindly(both full days spent in Eastbourne it rained non stop)the short stay would have been more enjoyable. We could not find a suitable parking space for the car although we had reserved a secure allocation .Constant banging heard from rooms being renovated close by
One of the rooms was excellent, newly decorated and beautiful, Some confusion over booking payment as booking reciept emailed stated paid in full but actually only half was taken so needed to pay remainder. Hotel staff very rude when dealing with this matter even though they said it happened all the time! Single room was appauling quality for £60 per night!
Good standard hotel, wonderful location, excellent breakfast, evening meal very good but expensive. Our only dislike was that the lighting in the room was not very good.
Bags of character set in the centre of a proper, old world, English village. Excellent service, food superb. What more could you ask for.
Old-fashioned hotel with atmosphere, very attentive and helpful staff, full English breakfast included in the room rate, very good restaurant with an excellent chef. None really - the central heating is, as you would expect, a little out of date, but they are happy to give you an additional heater should you need one. An inconvenience is that the village does not receive most mobile phone signals, however, this can be a blessing in disguise if you are not on business.
Excellent breakfast Good parking facilities in a small village
First hotel that I have ever stayed at which didn't have a 'attraction' pack in the bedroom ie Where to go, What to see, What time is breakfast etc!
The staff were excellent as was the general service. The location is superb for walkers and places of interest. The information pack, in the rooms, provides numerous places of interest and ideas. A place to stay just for the pleasure of the hotel.
limited choice dinner menu r m 42 noisey fan ? running all night
The whole package was great.
The hotel is set in a beautiful village and the restaurant and bar were very atmospheric. Food was good, well presented and good value for money It is not clear in any of the hotel publicity that the rooms are located in what can only be described as an ugly flat-roofed industrial unit; the rooms, while comfortable, are no different than any Travel Lodge or similar chain- a huge disappointment. The staff were perfunctory and lacked any genuine kindness
The room was large and room service breakfast was excellent. The room was stuffy, mainly due to the feather pillows and old mattress.
the swimming pool, check-out late in the morning
The hotel was convenient for access, relaxed and comfortable. The breakfasts we very good and the evening meal was tasty and well presented. In keeping with most hotels the drinks were expensive. The room was very hot at night and the nearby fire door made an annoying noise, although fortunately not too often. It turned out the ratiator was jamed on, which we reported.
Although I did not like being worken in the middle of the night I was there during the time the hotel had a fire and I would like to say the staff handlled the situation very well and were really organised they made the guests feel very safe in what could have been a really bad experience
The grounds are lovely, it was such a relaxing place to be Oh yes, the food was terrible, the chef needs to redo the whole menu,,everything was soaked in rosmary, you cannot have a simple dish everything is thrown together useing cheap ingrediants, and does not work,,like cheap steak with liver pate, and some kind of red gravey,,with rosmary,,give you an idea???
The compact and comfortable bar, with a relaxed and intimate atmosphere. Having to pay for accommodation on arrival, then having to settle up other bills on departure. Payment on departure is the way this should be done; payment on arrival shows lack of trust.
Staff reasonably helpful. Breakfast one very good. one fair only. Room very tired. Loo loose on it's mountings. bulbs out. No heat available.
Service and helpful staff Shower curtain let bathroom floor get soaked
The staff were friendly and helpful The decor was a little jaded
Staff deflected our complaints with skill and patience, moved us on request Overpriced and shabby, mediocre food, uncomfortable beds with cheap linen. And right on a busy A road, despite the rustic name...
The Breakfast was excellent Lift was quite small.
Bed was most uncomfortable ~ dipped in the middle. Very tired old fasioned decor. Bathroom was old and dated. Not sparkling clean. No toiletries or hairdryer. Breakfast was only served between 8am and 9am even on Sunday!! Would definately not use again
The sea view No.
Comfortable, Quiet. Good food. Pleasant personnel Maybe the rooms a bit small but adequate. Perhaps too small for a full week's board.
Very Quiet, clean and family run with great atmosphere
good breakfast, very convenient location, quiet.
Friendly staff and good location. Generally comfortable Dated decor and a little run-down looking in places
Friendly staff and good breakfast. Good value for money and right in front of sea.
a lift up the stairs after a wedding and a comfy bed at the end no parking pot luck on the sea front
Close to the beach, shops, theatres, restaurants and bars. Clean, friendly hotel with a delicious breakfast. The television did not have a DVD.
friendly staff room small
Staff were lovely, homely hotel and excellant location!
friendly hoteliers, relaxed atmosphere, great breakfast, colourful decor, clean rooms.
the decoration and the breakfast the bedroom is quite old and the shower is very small and very noisy
Nice reception area. Excellent Breakfast Hotel was locked until 3.00pm and it was impossible to get them to answer phone calls and door knocks. Decor in the Bedroom was poor and outdated.
excellent breakfast, really nice decor- but might not be everyones taste. En suite was very small.
Frank and Paul were absolutely great! Friendly and helpful, it was a pleasure.
People running the hotel were very good No
We arrived early, in the snow, but were warmly greeted and shown straight to our room. The view from our room was lovely and the breakfast was excellent.
Quiet room- friendly staff - good breakfast Room small for a 4 Star
Convenient location, warm and comfortable with a good breakfast Room was a bit small with sloping ceilings, but it was an economy room and had a good sized bath room
Breakfast Execellent, Warm welcome Room at the top of the hotel had a beam running across , which was a bit tricky to avoid. Lap top wireless reception somewhat localized.
Location was perfect. We stayed as we were doing the Beachy Head Marathon... unfortunately we were not able to have a cooked breakfast on the saturday (we were told it was too early). Also, there was a problem with the hot water so after the marathon some of our group couldn't have a hot shower.
How clean and new everything in the room was, also the bathroom was quite large.
Very good breakfast - not greasy at all and with good quality ingredients Room 11 is a little challenging for those of above average height.
Very friendly staff, clean room and nice breakfast. Lovely view from room.
the room was very airy and quiet
We visited friends on this trip.
clean and comfortable room, very good breakfast,no fuss. very small lift and dark landing hard to find the light switch
Brilliant access to beach, Devonshire Park Conference venues and Lawn Tennis Club; very friendly proprietors, handy to have parking Slightly strong soapy smell (my clothes still smelt of it on return!); otherwise relatively basic but perfectly adequate.
Room & breakfast excellent, staff very friendly and location great for beach and shows. Lift small
Very friendly staff. Good breakfast. Small hotel - really a guest house
Perfect family room (2 adults 2 kids) for the price. Very clean and comfortable in a perrfect location with easy access to the beach and restuarants. Friendly atmosphere and welcoming management with a great breakfast included. Brilliant value for money.
Location to the beach Bed was to small for me, (I'm 6 foot 4!).
What a lovely hotel, clean, comfortable and a great breakfast.Staff very helpful.
Staff very friendly and helpful
Convenient for local services and amenities. Close to the seafront The bed was uncomfortable and furniture dated.
Breakfast exceptionally well cooked and presented; friendly and considerate service without getting your face Just one - the light by my bed didn't work but this wasn't serious enough for me to report it as a problem
The staff are very accomodating and pleasant. The hotel itself is very stylish and modern with all the facilities you would expect for a boutique hotel. We stayed in one of the top suites(osako)which is located on the lower ground floor . The suite was lovely and well decorated with a spa bath and seperate shower room. However, the noise of footsteps from the restaurant above was unbeleivable and totally detracted from an otherwise lovely stay. If you stay here, choose a room on one of the upper floors or choose another hotel, unless you like the sound of marching feet to and from the kitchen all night!
The blackout blinds and the bath. The flat screen tv. Black pair of knickers by the bath left by previous occupant, so room clearly not properly cleaned. Mould on sheets and pillowcases. Uncomfortable mattress.
Peaceful room, Nice TV Although hardly any channels. Walk in shower We were in room 10 which was right at the top & they dont have a lift, Tiny wardrobe. Reception is in the resturant seemed a bit strange. Not much on continental breakfast didnt bother having. All in all thought £95.00 was a bit over priced.
Bed was very comfortable The room was far too small - no drawer space and the craziest wardrobe space ever! The smallest hotel room I have ever stayed in. This is actually a restaurant that has rooms upstairs - very strange arrangement. Also there is no free parking as intimated. Very poor for the price.
The whole design and feel of the hotel. The very friendly and accomodating staff. The food in the restaurant was beautifully presented and reasonably priced. The luxuriousness of the bedroom considering it was a standard room. I would certainly like to return and try out one of their luxury rooms!
When we arrived for our special weekend, which friends had paid for to celebrate our 60th birthdays, we found to our dissappointment that the room we had been assigned was so tiny we couldn't get our luggage passed the bed. We did go down and explain the and explain the above but the girl on the desk was reluctant to help but luckily there was a manager nearby who gave us a lovely room. So thank you for that.
quality of service, excellent breakfast room very old and tired
The Friendlyness of staff & professionalism Staurday morning there was no utensils to pick up Coissants or rolls
The ability to relax in an informal atmosphere and a platform to brisk walks along the beach walkway. No real dislikes
Pleasantly old fashioned.
everything "very Grand"will stay again
comfort and luxury and good service no gym facilities.
The receptionists and porters were extreemly helpful and courteous. restaurant looked a bit old fashioned.
The staff and the facilities were superb. Staying at The Grand Hotel made a business trip a pleasure.
the fact that I had a workman in my room changing the locks -I think I should have been offered another room or a price reduction
I cannot commend the staff enough as they were polite, attentive and nothing was too much trouble. Now we had to pay a little extra for the sea view as you would expect, but the room had a panoramic view and was was well worth it. It was a very good size and the large bed was extremely comfortable. I will certainly be back and would rate The Grand higher that the "luxury" 5 star hotels in the big cities. Have no complaints at all.
Most impressed with the standard and quality of the decor and furnishings.Very tasteful.Only able to stay one night but will be pleased to stay longer in the future.
the spacious public rooms and the service of drinks and coffee to guests including eighteen month old twins evening meals not up to scratch
Pleasant staff, value for money. Ideal frontal position with relatively convenient parking. Breakfast menu was good. Only disappointment was the bathroom which, with cork tiles was dated and needed up grading.
Female staff member in charge of bar utterly unprofessional, rude and aggressive with customers and other members of staff. A disgrace.
Staff were helpful and courteous. The ambiance of the Hotel was pleasing.
Hotel room was in dire need of modernisation. Shower was very old, tiling and fittings very tired. Below standard for a 3 star hotel.
Olde world charm, polilte staff, traditional values. Power showers would be nice, bathrooms perhaps could be upgraded. Bedroom maid service had not been completed by 1.30pm on the Saturday of our stay. We were only there for 1 whole day and wanted to rest after lunch, so had to make our own beds.
Convenient to where a relative was staying in a Care Home Smoke in the Bar
Nice big clean room with great sea views The room had squeeky floor boards which was a bit frustrating.
staff were very helpful Someone smoked a cigar in the lounge! I will be happy when the smoking ban in is effect. The bed was too soft for my taste.
Room was clean and comfortable. Radio alarm was very useful. Staff were friendly and helpful. Shower was not very warm and a bit of a trickle.
very clean bedroom , staff excellent, food very good, enjoyed my 4 days thanks
Welcoming, efficient check-in, room as described with the facilities one would expect None
Location very close to beachfront Felt like we had booked into old age home! No young people at breakfast just old people.
We booked a twin room and it was very spacious. As it was a corner room, it had windows on two sides with pleasant views. Great to see a proper bath tub and not just a shower! Excellent breakfast - service and food. Live natural yoghurt, and tasty proper sausages. Very cosy, and a traditional British seaside hotel. It was very helpful for the hotel to supply parking vouchers for street parking outside. Nothing major. It would be perfect if it had sea views, but it is one block from the sea (which I was aware of when booking).
Friendly staff. Close to Devonshire Park for the tennis. No flexibility on breakfast times - set at 8.30am on a Saturday!
Locality and adjacency to railway station and town centre Did make me toast as too early for fixed time breakfast 8.30am breakfast was too late for business meetings - no flexibility Had difficulty actually attracting attention to gain access on arrival
Clean, bright and comfortable accomodation. Polite efficient staff . Good food. Value for payment. No dislikes
Nice quiet hotel, staff very friendly and close to tennis courts/town centre and beach Shower water pressure was poor and curtains were very thin thus woken by sun into window very early.
Price Early breakfast on a sunday - only 1 sitting at 8.30 am