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public rooms style substtute dining room (function was on) was badly lit, unaatractive, poor table layout and tinny music system. Staff were great.
Dress code for resturant - somewhat old fashioned
Breakfast and service in dining room were very good and location of hotel was lovely. Mu husband and I had a very disturbed night owing to the composition of the pillows, they we extremely hard and made it impossible to be comfortable.
Quiet and confortable hotel - nice location on the sea front - convenient car park facilities breakfasts: quality of drinks and food below average for this type of hotel
The general ambiance. The Hotel was warm on bitterly cold days. The Staff were helpful Our room was over-heated, due in part to a broken radiator valve which was replaced within hours of our requesting a repair.
I do not believe the hotel read my notes on requesting a seaview. the room was bear the room was refurbished but they had not finished no paintings on the walls. the mirror was so high that you could not sit down to do your hair or makeup you needed to stand or sit on a few pillows ( I am not small 5 foot 4) breakfast good butcher but tinned tomatoes and mushooms !!!! eggs cheap and the juice was of standard local BB offer fresh veg & juice my thoughts were that the idea of breakfast was that will do rather than lets give a good breakfast that the hotel would be proud of.
friendliness of staff,very good public areas;varied menus in restaraunt. i found none during my stay
Everything was great except you need to be aware that if you want to eat in the restaurant at night you can not wear jeans and trainers. Not being able to eat in restaurant in evening because of the rule about jeans, I only packed jeans! But really, the hotel is great.
the service is quite good, and the food is very nice i think
Pleasantly old fashioned.
The Friendlyness of staff & professionalism Staurday morning there was no utensils to pick up Coissants or rolls
comfort and luxury and good service no gym facilities.
The receptionists and porters were extreemly helpful and courteous. restaurant looked a bit old fashioned.
the fact that I had a workman in my room changing the locks -I think I should have been offered another room or a price reduction
The staff and the facilities were superb. Staying at The Grand Hotel made a business trip a pleasure.
everything "very Grand"will stay again
The ability to relax in an informal atmosphere and a platform to brisk walks along the beach walkway. No real dislikes
I cannot commend the staff enough as they were polite, attentive and nothing was too much trouble. Now we had to pay a little extra for the sea view as you would expect, but the room had a panoramic view and was was well worth it. It was a very good size and the large bed was extremely comfortable. I will certainly be back and would rate The Grand higher that the "luxury" 5 star hotels in the big cities. Have no complaints at all.
quality of service, excellent breakfast room very old and tired
The staff were very friendly and particularly so as they had only just opened (we were their first guests!!) but clearly the hotel was not quite ready so in the circumstances they coped very well! We look foward to an anniversary invite!!!
Good size twin disabled room, newly decorated, thick curtains, lovely breakfast and helpful staff. some teething problems with recent work & equipment
the position of hotel
Great location on sea front and near to town. Television at Breakfast and in the bar area at loud volume on commercial channel = very irritating - and no one watching except a member of staff.
The efficiency of the booking in and the sunny breakfast room, felt no pressure
location, price and quality
The beds were really comfy and had lovely cosy duvets. I slept really well both nights. The breakfast room was crowded and didn't have enough tables for everyone.
The design of the hotel was so cool and funky and very clean. The heating in the bedroom needed to be much warmer and also no hot meals especially breakfast.
A nice room with an excellent view of the sea. It would be nice if there was a mirror in the room, the only one was in the bathroom. The sockets were all in the bedroom but no mirror to see what you were doing i.e. electric shaver, hair straightners.
Good fast wireless Internet Access Sausages could have been better
Location. Owners. Breakfast and breakfast room. Flights of stairs to reach room. small room and shower cubicle so tight it was difficult to turn round without knocking the water control and shutting the water off.
The staff 'recent referb,location In Attic room which should be sold at under 50 pouinds as small space and many flights of stairs to endure
Very good breakfasts. Room very well appointed and decorated. Lovely large bath towels.Proprietor very helpful with arrangements for late arrival. Helpful parking arrangements. No lift (but we knew about that in advance) but 47 stairs to room. No BBC1 on TV, BBC2 intermittent. No towels in room on arrival later than advertised check-in time. Shower operated well, but cubicle too small - kept hitting tap when moving around, sometimes shutting off the water! These are small points in an otherwise very enjoyable stay.
The guest house was very good, very clean, friendly staff, very good breakfast. Very good location just a couple of mins walk to the sea. It has been refurbished to a high standard. We had a lovely stay.
That the staff went out of their way to make me feel welcome and helped me a lot during my stay in Eastbourne even though I was only there for 1 evening. The other guests on my floor were inconsiderate and made a lot of noise late at night, but this had nothing to do with the hotel or staff, just an unfortunate coincidence.
Location small room,many stairs
Curtious staff. Clean, well equipped room and exellent breakfast.
I stayed at the Hotel in March & could not fault the service & the excellent breakfast, I will certainly stay here when I visit my son in University
the staff at the hotel give clients a warm reception and a very welcoming atmosphere. We go to visit our family in Eastbourne every 3 months and the Langham is always our first choice.
Free parking outside hotel - but during peak times I don't think we'd have managed this. Twenty minute walk from the town centre, close enough but far enough away - hotel is right on the front so the route is all beachfront. Dubious continental breakfast Old bathroom (orange-brown tiles - as fitted ie clean!), rubbish shower
Friendliness and helpfulness of staff; breakfast very good and restaurant and lounge very comfortable. bedrooms and bathroom adequate - no more
friendliness of staff the seaview that we paid extra for could only be seen by standing in the bay window and even then it was limited
One of the rooms was excellent, newly decorated and beautiful, Some confusion over booking payment as booking reciept emailed stated paid in full but actually only half was taken so needed to pay remainder. Hotel staff very rude when dealing with this matter even though they said it happened all the time! Single room was appauling quality for £60 per night!
the staff were friendly and the room was comfortable bit quiet in the evenings entertainment would be good
The hotel was warm and friendly and beautifully decorated. Staff were friendly and efficient. No car parking facilities
The room had excellent views of the waterfront. Had the weather been more kindly(both full days spent in Eastbourne it rained non stop)the short stay would have been more enjoyable. We could not find a suitable parking space for the car although we had reserved a secure allocation .Constant banging heard from rooms being renovated close by
Finding the link to book on your website is like trying to find a needle in a haystack. That is my only complaint.
very friendly and efficient staff. Free WiFi. smelly, dusty and old fashioned hostel-style accommodation. Dirty curtains, mouldy shower curtain, bathroom from 1972. Urgent need for massive updating.
It's a very centrally situated hotel, well furnished and decorated. The staff go that extra mile for you by providing tea & coffee during the afternoon if you wish to return to the hotel. The breakfast has several options and public rooms are light and airy. The outer door is always locked, which makes it an ideal hotel for singles particularly women who may be nervous on their own. Don't know about disabled access as you have to climb steep steps to the reception. Once inside there is a good sized lift.
Comfortable room, excellent location, breakfast and very good staff which were helpful and polite.
Good location for what we wanted. Pleasant room and staff. It would be good if the table cloths were washed after each use. If they don't want to do this they should use paper or no cloths. The crockery should be checked more carefully before it is put out, since some still had food remnants.
excellent all round especially the owners and staff
The Room was beautifully done out and had a great view of the tennis courts - shame there were no matches on though! The staff were really friendly and the breakfast selection was great. All in all, a fab find!
All the little extra touches ,like turning the bed down,the lamp turned on for when you went in,chocolate on the pillow.The propriertors always smiling and took the trouble to be really nice nothing at all
Pleasant guest house with excellent service and very friendly staff. The room was comfortable and the breakfast of a very high standard.
The owners were very helpful and pleasant. The room was very nice and the decor good. Sheets were lovely and crisp. Breakfast was excellent with lots of choice. There was absolutely nothing to dislike.
friendly staff good clean facilities good food
The location was handy for my stay in Eastbourne however I would not reccommend this hotel. The one staff member working over my stay seemed overwhelmed with things to do, the standard of the rooms was not impressive for an apparent 4 star hotel. The TV was consistently out of tune and generally not impressive for the price tag placed on the rooms. Probably adequate for a short stay for pleasure but ona business trip and for the price tag I expected a lot more.
Excellent service, superior food, room very clean and comfortable. Free DVDs to borrow from large collection, which really topped things off.
Very nice hotel, polite/helpful staff, good location, clean and breakfast excellent. The only neg comment was with the bathroom in our room it was a little too small (narrow) esp for my husband, you couldn't properly use the sink without nearly hitting your head every time on a shelf .
View of the sea from room balcony and the lounge/bar areas fror relaxation The smoking area on the Mezzanine floor needed cleaning and looked 'run down'
everybody was very friendly and very helpful specially receptionist. I did enjoy everything
The Eastbourne Centre has an ideal location on the Eastbourne seafront. The rooms were kept to a high standard of cleanliness. My room was spacious and well equipped. Fast wifi broadband was provided free of charge. The room did not have a refrigerator, and only one drinking mug was provided.
I really did not stay long enough to make any comments. Apart from it was very clean and near enough to the town center. No not really.
Excellent accomodation with friendly helpful staff. Very nice location. Comfortable well appointed rooms Cost of evening dinner in dining room, not real value for money. I will order bar meals on my next stay
Quiet room- friendly staff - good breakfast Room small for a 4 Star
Very good breakfast - not greasy at all and with good quality ingredients Room 11 is a little challenging for those of above average height.
Location was perfect. We stayed as we were doing the Beachy Head Marathon... unfortunately we were not able to have a cooked breakfast on the saturday (we were told it was too early). Also, there was a problem with the hot water so after the marathon some of our group couldn't have a hot shower.
We arrived early, in the snow, but were warmly greeted and shown straight to our room. The view from our room was lovely and the breakfast was excellent.
How clean and new everything in the room was, also the bathroom was quite large.
Breakfast Execellent, Warm welcome Room at the top of the hotel had a beam running across , which was a bit tricky to avoid. Lap top wireless reception somewhat localized.
Very friendly staff, clean room and nice breakfast. Lovely view from room.
the room was very airy and quiet
Convenient location, warm and comfortable with a good breakfast Room was a bit small with sloping ceilings, but it was an economy room and had a good sized bath room
We visited friends on this trip.
Female staff member in charge of bar utterly unprofessional, rude and aggressive with customers and other members of staff. A disgrace.
staff were very helpful Someone smoked a cigar in the lounge! I will be happy when the smoking ban in is effect. The bed was too soft for my taste.
Pleasant staff, value for money. Ideal frontal position with relatively convenient parking. Breakfast menu was good. Only disappointment was the bathroom which, with cork tiles was dated and needed up grading.
Nice big clean room with great sea views The room had squeeky floor boards which was a bit frustrating.
Staff were helpful and courteous. The ambiance of the Hotel was pleasing.
Olde world charm, polilte staff, traditional values. Power showers would be nice, bathrooms perhaps could be upgraded. Bedroom maid service had not been completed by 1.30pm on the Saturday of our stay. We were only there for 1 whole day and wanted to rest after lunch, so had to make our own beds.
the spacious public rooms and the service of drinks and coffee to guests including eighteen month old twins evening meals not up to scratch
Convenient to where a relative was staying in a Care Home Smoke in the Bar
Most impressed with the standard and quality of the decor and furnishings.Very tasteful.Only able to stay one night but will be pleased to stay longer in the future.
Hotel room was in dire need of modernisation. Shower was very old, tiling and fittings very tired. Below standard for a 3 star hotel.
The location is very good, right on the sea front with public parking on the roads around the hotel. My stay was off season, so the hotel was quiet, and we were actually discouraged from spending our money in the hotel! The comment from the eastern european staff member behind the bar/reception "I wouldn't recommend the beer, the pumps haven't been used for a while" made us decide to eat (and drink) elsewhere. He even gave us directions. However, the breakfast was very good and the rooms were very comfortable and clean. The showers are also great. I really can't complain about anything in the hotel itself aside from the evening staff dissuading us from staying in and actively encouraging us to take our custom elsewhere for evening meal and drinks.
the hotel was excellent good location just across the road from the sea very clean and friendly hotel nothing was to much trouble very tastfully decorated by the owner the food was excellent could fault it would recommend to friends and family and will definant stay there again close to sea shops and things to do
the decoration and the breakfast the bedroom is quite old and the shower is very small and very noisy
People running the hotel were very good No
Staff were lovely, homely hotel and excellant location!
excellent breakfast, really nice decor- but might not be everyones taste. En suite was very small.
Close to the beach, shops, theatres, restaurants and bars. Clean, friendly hotel with a delicious breakfast. The television did not have a DVD.
Frank and Paul were absolutely great! Friendly and helpful, it was a pleasure.
Nice reception area. Excellent Breakfast Hotel was locked until 3.00pm and it was impossible to get them to answer phone calls and door knocks. Decor in the Bedroom was poor and outdated.
friendly staff room small
friendly hoteliers, relaxed atmosphere, great breakfast, colourful decor, clean rooms.
excellent staff and good location no lift as we were on top floor not good for two in our 70s
Was all very nice Stairs and lack of lifts and no car parking. Was advertised as parking facilities
The staff were wonderful and the hotel was clean and centrally located to many of the boardwalk activities and restaurants. Breakfast was great as well. We were in one room, friends in another, and both big beds were a bit uncomfortable. Our children's bunk beds were great. Lots of stairs to deal with, so request a lower floor if required. Parking was not immediately near the hotel unless you got lucky and found a spot, so may need to drop off bags before finding a spot.
a great place for a break, well looked after,good food. Bed and in room facitilies brill right down to the cotton wool buds
A comfortable, spacious and pleasantly furnished room in a well run hotel on a relatively quiet street with parking outside or never more than a few paces away. An excellent breakfast served each morning by friendly staff in a bright and cheerful dining area.
Friendly, cooperative service.
Quiet and exactly what was promised/advertised. Friendly to families and flexible enough to let our children be on another floor. It said it had a bar, but it was not opened. However, beers were brought to us in the lounge, but only when we asked. That should have been clear that drinks were available.
Nice breakfast Friendly staff Convinient location Nice room
What a lovely place! The owners were so amazing! Gave great advise on things to do and see. Our room was so pretty and a wonderful breakfast was included.
Room was extremely clean, very friendly staff, lovelybreakfast, overall very pleasant The room was very hot, and we could notturn the radiator down .
friendliness of staff
We were 2 adults and 2 kids. We felt very welcome and our room was just perfect. Hotel is spotless, never stayed in such a nice & clean b&b hotel in the uk (and I travel a lot). Breakfast was included and was just perfectly cooked, realy a great stay in a beautiful hotel with very friendly people! We recommend!
very friendly,welcoming and excellent food.Owners always available for information. none
beautiful clean room excellent service
Great views of sea and very nice interior - all clean and fresh. We also enjoyed the breakfast. There is only a very small car park, so guests will normally need to find on-street parking. This was not too difficult but it could add a bit of stress to the journey if you have a lot of luggage.
staff were very attentive
we were made to feel very welcome the whole stay nothing at all
A lovely room and a great hotel. Breakfasts were absolutely fantastic. we will definitely go again.Fabulous decor.
The owner and her Manager were both very friendly and helpful.The Hotel was spotlessly clean, tastefully decorated and we had a lovely bedroom with comfortable beds.We had tasty breakfasts at the exact time we wanted them. We had an enjoyable experience and would stay there again as it was also very good value for mpney. There was not really anything to fault, the only possible improvement may have been the addition of a licenced bar.
Really excellent in all respects. Great attention to detail, really good food, chaming and consideration hosts!
\the friendleness of the owners
It is a comfortable and well run hotel. I was made welcome and thoroughly enjoyed my stay there.
on Friday night it was quite noisy outside with traffic and people shouting
I was made very welcome and addressed by name - even though the place was full. Very good. The room was clean, comfortable and light. Breakfast very tasty. Not a complaint about the hotel, but the parking is terrible! On-street only, and you're lucky to get a space.
Friendliness and helpfulness of owners Quality of food & service at breakfast Small touches like biscuits in room Being able to chekc in before time Only that there was little hot water obn arrival day
The welcom we received at the hotel. The proprietors were lovely and very helpful. It was apparent that a lot of guests were regulars which is a very good sign.
Excellent food, friendliness of the staff. New owners have just taken over, we wish them all the best for the future. Not really.
Friendly and comfortable
Friendliness of the Staff. All the amenties were gvery good.
Friendly staff Very small cooked breakfast, first night was freezing cold in room.
Very friendly and helpful staff.
they were very friendly noisy extractors in the ensuite