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Excellent breakfast buffet. A woman staff member at the reception desk was very helpful in solving internet and printing problems on the lobby computer system. The bathroom was attractive, but not functional. No towel rods or shelving to put your personal belongings and the motion controlled lights kept turning off when I was in the shower.
Every member of staff w encountered, from front of house to spa, was extremely friendly, helpful and attentive. I have stayed here once previously and experienced the same and even though the hotel was full and very busy it made no difference.Location is excellent and the spa and pool facilities add an extra dimension to the location. some rooms have been decorated, others not, this time I had booked two rooms, one had new bathroom, etc. the other was awaiting upgrade. Not a major problem, the room was clean and tidy but bathroom a little tired. Would not stop me rebooking or recommending though.
Exellent service and attention to detail by all the staff. First class!!!!. Would definatly make a return visit. Good location and much to do in the surrounding area. Perhaps more translation into English on certain written material, but hey us Brits are very lazy about learning a second or third language.
Food was good. Some staff helpful The rooms were large, we had a superior room, but very bland. No mirrors in the bedroom, no tissues. No double beds but they did put on a doubel top sheet under the two duvets. Wish we had been told as we hate the separate beds thing.
Set up of the room was perfect for our circumstances, offering co-travels amazingly high privacy but overall excellent social arrangemetns. The pool-spa-sauna facilities were also great Staff, especially at the spa, were a bit stuff.
Staff was pleasant and accommodating. Dining was very good and good value.
The whole atmosphere The parking under the hotel is rather narrow for a large car
The room was lovely, the bathroom was really big and the restaurant food was excellent. The bed was too soft, my hiusband got backache and the pillows were too full and firm and hurt my neck.
The brasserie and restaurant served nice food for a good price. Free access to the spa and swimming pool inside the hotel are a nice addition.
Location was beautiful close to many sites. Surrounding area and community was very friendly jacuzzi was a little cold for our tastes
it was a good quality 4* hotel our room was clean and tidy, had all the facilities i would expect. although the hotel was clean the decor was a litle out dated the avocado bathroom siute realy needs to go!
Very friendly and helpful staff. V clean and comfortable. Excellent restraunt.
location, restauration, comfort
The spa is really nice and the gourmet restaurant was also very good The room smelled a bit of dog, so I suspect that someone had their pet with them there.
I liked the relaxed atmosphere in the hotel, the food is nice and enjoyed the Wellness facilities.
The setting of both the hotel and the town are truly amazing and for that alone it would be worth a visit. If it's a quiet time you're looking for then it would be hard to find better than this. I was surprised for a hotel that calls itself 'International' that there were no menus in English. I also believe any hotel that caters for business people really should have wireless internet connection available.
Free WLAN in the room. Big and clean room. Staff is very friendly.
The treatments in the spa area and also the choice at breakfast. The room was smaller than I thought having read reviews before I went. The water in the swimming pool and jacuzzi was quite cold.
The fact that they provided transport from and to the train. Also, the room was quite spacious and the breakfast was very good. no.
The location Everything is payable, even to open the minibar in the room, you have to ask a key at the reception. That key costs EUR 1,50.
Breakfast is good Jacuzzi only for one person, room is very simple with minimum services for a luxury hotel and compare with other ones with same price is really low.
The wellness area (swimming pool, jakuzzi, sauna complex), location of hotel, breakfast buffet The sauna area was clearly indicated to be a naked area only. nevertheless quite some people didn't respect that rule, causing certain people to be upset. The rules are clear for everyone.
A very nice place with friendly staff, free private wellness, great breakfast. Construction works in the morning that woke us up.
There was nothing I didn't like about this hotel, the staff is extremely helpfull and the rooms and entourage are lovely. It's a very romantic hotel, but I felt very welcomed by the staff and I had two young children with me. I especially liked the private spa (all to ourselves for an hour!), where one can relax,and enjoy sauna and jacuzzi. My children were welcome to use these facilities which I appreciated. A special thanks to Corinne, who went to any lenght to accomodate us. The restaurant is very recommendable, the starters might be a bit on the pricy side but worth it.
The setting and staff were excellent. The bedroom was comfortable and luxurious. The restaurant was welcoming but there was only a set menu with no choice. However the meal was delicious and memorable. We would like to stay there again.
Beautiful building and an excellent location. Breakfast buffet was fantastic. Unfortunately we were there at a time when the farm next door (ie buildings 50m away) was re-fertilising or something similar and the whole hotel smelled of manure. We couldn't open our window. Also, the spa was cold (35 C max) so wellness facilities weren't great.
Great location, stunning place, beutifull rooms and bathroom, good restaurant None,
Friendly, competent and attentive staff, quiet rooms and location, nice restaurant (dinner only) standard rooms small, inner yard and parking area appear unfinished,
Especially the tasteful decoration and furniture in the rooms as well as in the common parts of the hotel and the very frienly and professional staff Apart from the excellent breakfast (in a nice breakfast area) and a rather expensive à la carte restaurant it would be good to have facilities for snacks, salads etc.. at the hotel, especially for lunch. I did not like the swallow nests and especially the dirty terrace pavement !
the building The spa is far too small, very noisy because there was a wedding celebration on Saturday evening until 4 o'clock, then there was a truck who moved away the installations, still very noisy!
Beautiful new rooms, amazing breakfast, frienldy staff.
An excellent stay, friendly helpful staff, good breakfast and very comfortable room Muddy carpark!
Spacious comfortable and clean room. Nice surroundings. The dinner was exorbitantly expensive. For 3o Euros extra wine was included with the meal. This turned out to mean 3 glasses of wine, and staff were extremely surly when more wine was aked for!
ambience created by owners is gracious, genteel, comfortable, thoughtful. I felt special and that my visit was important to them. I liked everything. It is a special manoir.
very quiet and peaceful. Friendly and helpful staff. Great food. The restaurant is excellent, but expensive.
very friendly staff, food was excellent, very clean, good location, free parking
Close to were we wanted to see the areas. A bit old fashioned, not very welcoming.
Beautiful envorinment Obviously you pay for the location, not for the hotel. Terrible shower. The hotel claims to be a 'Golf hotel'. In that case any hotel in this village can claim to be a Golf Hotel.
Very accomodating and service oriented staff, comfortable, clean, good restaurant, good location
The location was great.
Freindly staff, nice location, good breakfast.
Hotel was easy to find. Parking was effortless. Room was clean & well presented. Spaceous , but not ott. Bar staff were rude.
Friendly and helpful staff. Excellent food.
I stayed one night and it was great: a friendly and polite staff, a tidy and quite spacious room, a comfortable bed, a clean bathroom and above all a festive breakfast.
We found the staff proffessional while being personable. The interesting and attractive bathroom design really added to the room. The breakfast serving area was a little cramped, but the homemade preserves were a nice touch. Our room was at the back of the hotel and we were worried about the train, but it never bothered us.
Excellent food, cozy bar, very 'stylish' rooms (deluxe room is really exceptional!) and eally nice owners. If this is always he standard, this is a **** hotel, not *** ! none
It is very convenient for walking. We had a wonderfull day on the hills Very noisy from early morning to about 7pm with traffic. Also fairlt noisy internally. We had requested a quiet room.
Staff were very efficient, friendly and supportive of each other, very much a team effort.
Free access to internet in hotel lobby, friendliness of hotel staff, cozy bar in hotel, nice breakfast. No, but Clervaux itself is a pretty quiet town. We stayed there because it is only about 20 minutes by car to Bastogne.
Friendly staff and clean room. Very uncomfortable bedding. Rather expensive for the room we got.
"Bikers Welcome". Having ridden there from Zeebrugge in very warm weather, the swimming pool etc.was great. After the Sunday evening dinner 'difficulty', the breakfast was extremely good. We arrived on Sunday evening, and the restaurant was having a mussels- only night. None of our party of 4 adults can stand the smell of those large buckets of mussels! However, we ate a 3-course meal, only 300 metres away, for 10 euros each.
Good service, newly refurbished rooms, friendly staff, location right in the town next to the castle.
The room was nice and big, tha bathroom looked luxury and had a bath! The breakfast was good, the buffet offered enough choices for a nice breakfast and to our supprise there was a swimming pool! The staff was very helpfull and friendly. There was nothing we didn't like but maybe the hotel might consider installing airco or ventilation in the rooms because during our stay it was very hot outside and quite warm in the room (although opening the windows in the evening helped a little.
central location, open and friendly atmosphere bedsheet material, length of blankets a bit on the short side.
Central for visiting museums in area. Found Excellent Clevaux Toy Museum close to Hotel. Evening meal was good. Good value for the price. My room struggled to heat up even after turning the radiators on full. Swimming pool is 'Refreshing' in temperature.! Breakfast was ok-ish. Note; the Eggs are raw. You have to boil them. (Yes i did make the mistake.! )
Nice, renovated and spacious room, located in the center of a very nice small town. Ideal for a short week-end break.
Facilities are very basic.
Breakfast The quality of the food in the restaurant
The staff were extremely friendly, and the food in the restaurant was exquisite.
Owners went out of their way to ensure the needs of the customer were met in relation to my wife and I. The location is a little off the beaten track when trying to access the main European routes.
Location was excellent for our battle field touring. Service was exceptional and quality of food was great.
Very nice and quite rooms, excellent bathroom, good restaurant, reasonable price
Picturesque location, very friendly and helpful staff. Excellent food in restaurant. Rooms OK (a bit small) with very modern fittings etc
Everything - the room, the cleanliness, the friendliness and local knowledge of the owner and staff, the excellent food (I would recommend the half board option), the atmosphere of the hotel, its location (great for touring surrounding area), and its price (fantastic value for a hotel of this calibre). Access to shower a bit on the tight side.
friendly staff, nice location near to nature, good value, clean and newly renovated room
Everything. the hotel was immaculately clean, The staff were excellent so attentive but not intrusive. The restaurant service and food again excellent. We both loved it and would go back there again with no hesitation. It is an absolute gem. We were recently at a 5 star hotel in Spain where the staff and management would benefit from visiting this hotel and learn just how to run a hotel.
The staff were friendly, helpful and accomodating, rooms were clean.Access from car to hotel was good. We felt room a little cluttered, if the large couch was replace by a chair there would have been more room and no one offered to help with luggage.
Family atmosphere, spacious room, calm, friendly holders the carpet under the bed has not been cleaned for some time
great place; and great owners
Very nice, comfortable place to stay. Very family-friendly. Close to Bastogne WWII buffs.
Convenience to our trip itinerary.
The hotel and the stadff were very nice and helpful. The buffett breakfast is brought to your table. Watch out for the dog that lives a the stables behind the hotel. It does bite.
excellent breafast room clean quiet location no
Friendly staff and excellent food.
Good food. Pleasant owners. Comfortable beds. Room had not been checked - missing basin plug; non-functioning toilet.
The hotel was a good, clean modest 2 star hotel, whereas the resturant was a 5 star treasure! The food, staff and chef were excellent. This hotel is worth a visit. I am a vegetarian and the owners went out of their way to accomodate me, while my meat-eating friends were in heaven. We will visit again. The bed was hard and a bit uncomfortable, but ok.
The location of this hotel is excellent for making a day-trip to many of the tourist location of both Luxembourg and Belgium.
The polite, helpful staff added to the pleasant ambiance. Our junior suite was very large and comfortable. The restaurant was cozy and the food was enjoyable with some traditional luxembourgoise choices on the menu. A little difficult to find with a weathered, faint sign pointing the way. There is also an active construction site next to the hotel.
The atmosphere in this lovely renovated old building ---------------------------------------------------------------
The room was large enough to accomidate 2 adults a child and an infant, very clean and simply decorated. When we arrived a 6pm it was 0 degrees celcius outside and they had all the windows open and no heat on, the room was very cold and the bathroom was almost unbearable. Breakfast area was not easy to find