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The Hotel staff are very polite and responsivness. The food is great and the Spa services are fantastic 1) No Air Conditions in room 2) Mosquitos from the lake 3) The Area is so dead after 7:00 pm
The Wellness & Spa very nice and the room with the balcony with the beautiful vieuw also. We also had a very nice dinner and the breakfast buffet was great! The people which served the dinner meal was not so friendly .
Wellness/Spa area was magnificent and so was the location. Dinner was great and breakfast was good. The ambiance in and around the hotel was calm and peacefull. A lot of free activities. The Niederhorn room is a very small room. The facilities in the room were poor. Only 15 TV-channels which were mostly in German, all other TV+internet services had to be paid.
reserved a superior double room, got the suite 218 with approx. 60 sqm! 4 stars is maybe overrated: few personal, no mini-bar in bedroom...
Excellent central location. Nice rooms, modern design, elegant. The bathroom being almost see-through. It looks fantastic but its not very practical. I'm sure this is fine for married couples, but for the non-married, or if you are friends sharing a room there is a privacy barrier that is missing.
Location and uniqueness of design of rooms. Friendliness of staff. Relaxd atmosphere. Improvement in garden area. Opportunity for cooked breakfast. More efficient air conditioning.
Excellent location and quietness. The room originally assigned did not meet our expections (too small, matrimonial bed, no balcony); by far too expensive for the value. Following our complains we got a higher standard room that was ok.
Very good situation on the river in the city center Small rooms with the nearly transparent (!) bathroom occupying 1/3 of the room, small beds (called "Queensize"?!), no minibar, no place for the luggage and clothes, parody of the closet, no place to hang towels in the bathroom. Uncomfortable underground parking having no access to the hotel. "Fourstar hotel with twostar equipment and services."
Possibiliy to eat breakfast outside along the riverfront. Location of hotel is great. we had a room with a "Grandlit". Room a bit too small for two people.
Location on river. The continuous river noise, complained about by some other reviewers, was definitely noticeable in my room, but to me it was "white noise" very similar to an air conditioner, and I didn't mind it. In fact, it probably helped to drown out other, more irregular noises that I would have been bothered by.
Location, as I was using it for business I believe wireless interconnection should be free and part of the service
Striking, central riverside location - noise of rushing water far better than that from the Saturday night crowds which were a safe distance away. The single room had too much furniture and was a bit bleak with the basic 60s-retro design. More self-service at Sunday breakfast, including drinks, than I would have expected in a four-star hotel.
Central location in nicer, old area of the town. Room overlooked the town hall square.
pleasant staff....good food ...clean room std double room bit on small side but good
Location and exterior Missing tea-making equipment in the room
the hotel is good in general and centrally located. The environment is noisy at night.
The staff was very friendly and the room is really nice. I enjoyed and felt nearly like home..... The bed was very confortable... Not really the hotel, but I slept on a Friday night and got waken up at 7am by the people preparing the market just outside my room... was kind of annoying, since I went to bed at around 2.
Excellent hotel, with probably the best value for money for amenities I have come across for a while. Staff were very pleasant and helpful.
Good location, friendly & efficient staff air conditioning would be good
Good service, very clean, superb location in city centre, right next to the river and many cafes and restaurants. Very close to the train station. Only one pillow and far too soft.
Location was good, near the center of town. Unfortunately, some of the rooms face directly to one of the towns courtyards, which is very noisy late into the evening and early morning.
the staff was very helpful. bent over backwards to help us out. can't say enough about their service. very clean. comfortable. unlimited, multi computer, internet use. great food. an excellent hotel. a bit pricey, but that price is pretty standard in that town.
Only the staff mare so friendly Room size are very small and it is not good for two person at the room
All was just excellent!!!!
The hotel is modern, clean, excellent food and welcoming staff. Great views of the Alps from the balcony. The name. Dont be fooled by the name "Single". If you are not single, its ok to stay here! Initially I was put off booking this hotel for my wife and I holiday in the Alps, for fear of the hotel being full of singles, like a Singles bar, or club or something a little weird. However, this hotel is terrific! It was quiet, clean, very modern, and great facilities. I would stay there again!
Everything. It's also a great place to have dinner The swimming pool and wellness center is only open until 22:00. This is a pity, since it has glass windows with a beatiful view and would be great for swimming at night.
I liked the professionalism and kindness of the staff. They were very efficient. I think the room charges are ^very high compared to some other hotels with similar specifications.
lovely hotel. staff, room, garden, pool and location all great.
Restaurant, buffet breakfast, pool, wellness area, size of room
friendly staff and very elegant rooms I wish if they had a better gym
Great hotel! Beautiful surroundings and great views of them from the hotel. The food was very good and the staff very friendly and helpful.
It was very spacious comfortable with friendly staff but a little formal for our liking. The toilets cubicle in our room was screened with opaque material and it was possible to see verything that was happening in there because there were no walls separating the cubicle from the room.
The amazing view out of the dining room while having breakfast. Very friendly staff!
Excellent views from the balcony of our room. Modern, comfortable facilities. Good restaurant. Location in the middle of a real village is a plus. The managers -- the people with whom we interacted at the reception desk -- were remarkably unfriendly, unwelcoming, distracted. Checking out took far too long. The other staff people in the hotel and restaurant were pleasant and helpful.
Old and worldy hotel - great view of Lake from LakeView bedroom - Staff were very helpful Hotel is a little older than expected - rooms could do with renovation - Dinner was expensive!
We thought that the people were very nice. We did not arrive until late because of the very crowded trains due to the volcanic ash problem. They made us feel at home and we enjoyed our stay. We probably would have stayed longer if we had had a car. It seemed rather far away from public transportation.
excellent and very friendly staff; excellent facilities and thermal centre, definitively the place to go to relax and enjoy excellent Swiss atmosphere
The Hotel and surroundings, stunning
Warm welcome, personal service, very nice restaurant with excellent food and good selection of wines.
everything about our stay was excellent and we would have no hesitation in recommending it to others
Very helpful staff. Breakfast menu very acceptable. Rooms overly heated. Windows were able to be opened, but bedroom had only a small window permitting little cross-ventilation. Doona that was provided with bed would have been fine in cold weather, but did not serve any purpose in the heat. A light sheet would have helped. But this is a very minor concern. Overall, the place was excellent.
Cosy atmosphere, nice SPA and the excellent restaurant!
We loved the view of the Thunersee, mountains and Spiez city. The restaurant food was delicious and the waitress we had for both dinner and breakfast was so pleasant! We loved the peace and serenity of the hotel, our balcony, plus enjoyed walking to the Castle and the town. Yes, a friend had emailed us about getting together after we left Spiez and asked the hotel to give us the email. She even telephoned to the hotel from Zurich asking them to be sure to give us the printed email. They did print it and left it in our room box at the front desk. We noticed the paper in the box at checkout the next day, but no one even mentioned the message to us nor gave us the message that day or the day before. If we hadn't looked up and noticed it, we would have left the hotel without the information we needed. They saw us continually at breakfast and in the lobby, but didn't leave us a note or say anything about our having received a message.
I liked location and the atmosphere in the hotel. The price in my opinion is excessive.
location hotel staff not very friendly. I didn't see any of them smiling. One waiter even argued with us on a mistake that his colleague made during our ordering for food. The next day his colleague apologized to us. Parking place too little and very busy. a lot of guests, not enough staff.
The service was excellent as usual, and the restaurant is first class. On a sunny morning the mountain view is spectacular
The back side of the hotel (#220) received full visability from the outdoor bar tables (noise until well after midnight) and second hand smoke into our room nearly all day and until mid night from bar customers, hotel guests, and hotel employees who smoke nearly all day on the back side of the hotel. Would never stay on the back side again!!
Location on lakeside of Lake Thun is wonderful with most rooms having a marvellous view of the mountains,lake and marina.The rooms are very well furnished, of a good size and mostly with balconys, the two rooms we had the bathrooms were rather small . The staff are all very friendly and very sociable.
This is a very nice hotel in a beautiful location.
the rooms overlooking the marina are a must. The rooms at the rear of the hotel look out onto the roadway. It is worth paying a bit extra for the front rooms which look out onto the lake. Not a thing. Payment can be authorised by the reception staff in most currencieseven using your credit card.
The view from our room and the lovely terrace.
Very well equipped room for a 3-star hotel. The hotel was full and so there was quite a lot of extraneous noise - loud conversations in the corridor late at night. This is frequently experienced in hotels in German Switzerland. The very busy restaurant serves fine meals but I regret the absence of the Bircher meusli at breakfast time.
The view from room 102 and the space on the balcony. I would have liked the two rooms I booked to be next to each other.
Very nice hotel, and a nice room. The food is delicious with local products, the staff very very nice and friendly. We had a beautiful room with a very nice view on the lake. Parking in front of the hotel. The hotel is newly refreshed, very nicely done. We will come back during summer time to dine on the terrace in front of the lake. Nothing, very nice stay
Superb location overlooking the lake Poor breakfast and renovation work in progress
Nice, quiet hotel and location. Excellent breakfast buffet. Did not mention there was a 10 nimute uphill walk from public transportation drop off. No Shuttle service was available.
Very good room for the price. Views from the lakeside rooms is superb. Very good restaurant, but also very pricey. No free wi-fi. If you have no transport, there are very few alternatives to the restaurant.
The rooms are spacious, beautiful views, large modern bathroom with full shower, in room coffee/tea. Staff very helpful with local information and assistance as needed. The hotel restaurant dinners were the best on our three week journey; Michelin star quality. Exceptional breakfast included. Free on-site parking. Definitely a repeat for us.
the lake view is very beautiful and it's the prominent point of this hotel. most of hotel's staffs work by routine,no kindly service mind. it locates on the hill so it's not easy to go up with the large luggage by foot,no private car.
The view and the room. the location is okay.
location , view , cozy , staff are very nice and helpfull they care like a 5 star hotel internet is expensive , the only hot choice in breakfast is boiled eggs and ban cake in sunday but generaly it is good they could use toaster to worm the bread . rooms need fridge . rooms need AC or fan although the weather is great but some times it gets too hot inside the room location of the hotel is far from bus station if you want to enjoy your stay in this hotel or any other hotels in interlaken or thun ,it's better to rent a car and discover the area
It is a really good hotel. It is out of the touristic circuit of Interlaken, but still, it's close to everything. Staff is very helpfull. The best part is the restaurant. It is a really good restaurant, recommended by the guide-bleu. The chef does an amazing job!
Excellent service and quality decor. Also friendly staff No. Everything was perfect.
The excellent views, helpfulness of the staff and the cleanliness of the hotel and room.
Views, privacy, food, friendly staff. Easy access to public transport if required
Staff and location were excellent.
Everything was perfect: the setting, the room, the garden, etc. We stayed there two days, and it happened that both days the restaurant was closed. The reason was that during the low season, they close the restaurant during two days a week, and those happened to be the days I was there. This was indeed very annoying, because in the evennings, instead of having a delightful dinner in my hotel, we had to get dressed and go into the cold weather outside to search for a restaurant.
Excellent and friendly service. Lovely location
The hotel is in a beautiful location with fabulous views over the lake; the hotel itself was very comfortable and clean; we paid a little extra for a room with a balcony overlooking the lake which was well worth the extra tarrif. The staff were friendly and informal and did their best to make our stay very comfortable. The food was first class and we felt, good value for money.
The hotel was good, nice surrounding area and I am guessing excellent views. Switzerland experienced its worst weather for years. We were on the top floor overlooking the lake and the mountains, which I am sure, would have been stunning. The rain did make the room a little noisy but weather aside we would revisit again tomorrow
excellent view from windows. on the lake front.
The relaxed atmosphere of the lounge. The variety of food at breakfast time. I was not aware at the time of booking that the hotel offered evening meals. I think there was only the option of room with breakfast included.
location in front of the lake,very good breakfast,quiet and relaxing place
the location next to the sea, the view.
1) very warm welcome from both reception and resturant staff particularly because during our stay they were also dealing with two weddings. The food.We found both breakfast and dinner to be excellent and ample.
Bus stops next to hotel. Very easy to come or go to city centre both ways in 5 minutes. No information in english language not even the menus thus i had to go dining in other restaurants. the tv set is outdated and only cnn broadcasting. At least one could watch euronews in english. No pastries served for breakfast.
Nice location, clean, spacious rooms, somewhat outdated interior
Views. Friendly staff. The oriental food on the dinner menu was excellent in quality, quantity and presentation. Towels could be improved. A little difficult to find.
the staff was friendly, we asked for a third bed in the room, but they gave us a single room instead, no charge, except the breakfast for the third person. the bathroom wasn't very clean
The view from the room. Chinese cuisine.
The view The staff was not very helpful, the breakfast was poor
Breakfast is available only from 08:30!
Second Floor view was excellent - arrived expecting to drop things off and go out but sunny day with spectacular views of lake and mountains so stayed in with a beer - Chinese food restaurant, may be considered expensive but excellent food - we were told has had new management for a year now. Drive up lane could be difficult in colder weather - all round good but would need car to visit tarea
Fantastic view from the terras and rooms, very pleasant staff and a good chinese restaurant.
Amazing view from the room, sounstrack of the swiss cowbells included. Very good chinese restaurant. Stayed an extra night.
excellent location, staff and view
peaceful with amazing views needs updating
The location was good and close to Thun Lake. The restaurant was charming and the food excellent. We would definitely go back again.
High quality resteraunt and cleanliness. Lovely walk into the Old town, handy also for buses. Room a little small for 2 people.
Superb food, nice setting near the mountains. Good staff. small room, very dry air and little air circulation.
Very friendly staff, very good beds
The staff was particularly helpful and accommodating. If any problem arose, they dealt with it right away in a very pleasant, conscientious way.
Friendly, helpful staff. Adequate car parking, good breakfast, and and excellent room upgrade.
Food was not good!
The wait staff in the restaurant were great and the menu and food were first rate. Rooms very small - almost impossible to take a shower without slipping and falling. Bottom of tub dangerously smooth. Poor lighting.
Handy location to drive to surrounding areas, eg Interlaken, Meringen etc. Wouldn't be so good without your own transport. Free internet access. No kitchen or even facilities to make a coffee in the room