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The Hotel presents a good image which it does not deliver upon. The meals, which were acceptable, would be more suited to a school canteen. The breakfast was a particularly miserable affair. There was an egg on toast accompanied by one piece of bacon, beans and a sausage that was not properly cooked. There was no offer of toast.
Friendly atmosphere. Staff very polite
Winchelsea, the location was beautiful Did not service the room. Stayed for two evenings. Most options on special menu not available. The special menu same for both evenings. Had expected it to change. Service a little slow
Good range of food, well prepared and presented
Really friendly staff, good location, just right for my budget
Very friendly staff, good food, very good breakfast (kept us going all day) beautiful village and very handy for sightseeing. would definitely recommend.
warm, comfortable friendly staff no
We liked the view over the churchyard and the unspoilt town and the ease of walking round to appreciate the buildings. Nothing
The ambience of the New Inn made it feel comfortable and easy to accommodate us. The staff were very friendly and couldnt do enough for you. The fact that in the review it said we were above the car park which was fine, but it didnt state that we were next to the noisy kitchen as well. Plus there were people above our room which made it quite loud also.
Value for money, clean, location,.very friendly, good food. Highly recommended if you are in the area ! the only improvement would be wireless internet access
Wonderful warm welcome. Our room was very cute, beautifully decorated and so tasteful. A 5 star hotel
the house is amazing fantastic history and stunning views. breakfast could have had more choice ie, cereals and muffins had to keep asking for sweetners. bathroom was very small indeed. and owners never mentioned they had a cat. which was difficult because they market the house as dog friendly
It was quaint and other-wordly and the location attractive. We didn't have the opportunity to try the dinners but breakfasts were good and there was a charming lounge for visitors. Our room was rather cramped because of an extra bed but generally it was fine although the addition of one small armchair would have been nice.
The hotel has much history, has a wonderful chef who provided an excellent meal at dinner, The house and furnishings were historical and comfortable. Loved it.
The staff were really friendly and the setting was lovely. We dined at the hotel which far exceeded expectations. Ending the evening with a glass of red in front of an open fireplace is highly recommended.
A good base, to visit and walks in the local areas of interest. very relaxing and we think the summer will be even better.
The location was very quiet and peaceful, the staff were very attentive and helpful, the breakfast was excellent.
Was a wedding guest at wedding in hotel
We were upgraded, which was great. The staff were friendly. Bathroom was not very clean. Hoovering the dining room whilst we were eatling breakfast.
Beautiful location and reasonable price. Decor starting to look a bit dated.
relaxing stay, excellent friendly staff, good restaurant, nice grounds
the attention from the very friendly and helpful staff menu was difficult if dietary problems were appplicable -although staff did try to accommodate this problem
The Spa area is cozy and the room was very nice. However, this is because we were given free upgrade to superior room. The staff. I would describe the receptionists as unfriendly or we were very unlucky to meet an unfriendly, hostile receptionist. The waiters in the restaurant were okay.
pool,jakuzi,steam room,sauna,breakfast,the evening meals were a bit fancy could do with some normal food on the menu evening meal as it was a bit fancy for us,would have liked sausage and mash or cod and chips or a nice casserole
very relaxing & comfortable stay. everyone made you feel welcome. one of the rooms was above the kitchens, which was a bit noisy and smelly.
Lots of green out there... No wireless in rooms..Too cold..
Pleasant modern decor;comfortable bed;good shower with plenty of instant hot water. A very good breakfast. The staff were pleasant, courteous and well intentioned. We stayed in room 3 which is above the bar area. It appears to us that it is hotel policy to play fairly modern music in all the public areas from 9am. to 11pm.The beat of this music was very intrusive in our bedroom; sitting in bed,trying to listen to the TV at a sociable volume was impossible. This rather let the hotel down.
Location, but complicated to park. Yes, a lot. When I booked I asked for a room on the top floor, they have four on the topfloor and one below. I got the one below. athere are no parking close to the hotel. When arriving I went in with the suitcases in a rush and asked them to give my wife the room key, because she felt ill. Thrre woman in the reception and they said yes they will handle it. It's really dificult to find parking so when I arrived 20 minutes later my wife was still sitting there and no one had help her to get the room. They are supose to have Wifi but I could not connect so I called the reception and they said they will get back to me rapidly. I waited almost two hours and then I told them again, nothing happened. Internet is my work so no good.
excellent location parking a problem and the breakfast should have been better for the price of this hotel
food non existent car parking at the hotel. I think that the hotel should have given a free pass for the public car park at least.
room nicely furnished overpriced, room (7) small & cramped, no air con!
Everything.We found the hotel to be very comfortable.The staff were very friendly and helpful and we would definatly recommend the hotel. parking was difficult
decor,helpfull staff,and just happened to mention we were celebrating our anniversary ,and two glasses of champangne arrived,made us feel very welcomed. no
The luxurious comfort, location, cuisine and friendly helpful staff Nothing
The style of the furnishings was fabulous A small irritation, the tea strainer did not have its bowl, for some reason this was being used for jam, so there was no where to put it once you had poured your tea.
decor, bed comfort, food,bar and location (central). N/A
Everything was without fault
Bike lock-up facility Vegetarian breakfast Friendly staff
Superb hotel Food a bit pricey
Exellent in every way.
The room was very comfortable and clean. The staff were superb, polite, helpful and well trained. Nothing seemed too much bother. The food and drink was very good too.
We had come for a wedding, so our stay wasn't for very long, just overnight. Your staff were very helpful, polite and accomodating, especially as we needed to get into our rooms before 2.30p.m. Our room No. 6 was lovely. Both my Son's and Daughters-in-law's rooms No's 2 & 26 were quite small but adequate. Our room No.6 was too warm, as was room No. 26 but room No.2 was o.k. I don't know if this was to do with where the rooms were situated.
Relaxed atmosphere, very friendly and helpful staff. Very comfortable. Enjoyed stay and would return. Excellent food. The signs outside looked a bit tired and did not reflect on the refurbishment in the hotel. No assistance offered with luggage as the stairs are quite steep.
Helpful staff Directions not as clear as they could have been Food only fair! But nowhere in Rye I tried was good - is this a comment on British standards? I wasn't looking for Michelin stars, only good 'home' cooking and some vegetables
The staff were very helpful and informative, indeed they were so helpful they allowed my partner and I to gain access to our apartment earlier than we were expecting as we had a wedding to attend. I would certainly recommend this hotel, the food was amongst the best we have experienced anywhere. 10 out of 10... There was nothing to dislike...
The hotel is beautiful, and Rye a delightful place to visit. The staff were friendly and very helpful. We had a lovely stay. Ideally we would have liked a bigger bathroom with a bath, but that's often the way in very old hotels.
The location is fantastic and the Inn is interesting. It seems that there is a vartiation in the standard of the rooms although they are all the same price. The room I was given was in the newer part (Georgian) part of the hotel, in the attic. There was no four poster bed. I asked about this and was told that this room was the same price as the rest as it was a 'superior' room. Not good value for the money I paid.
The whole character and ambience made it a really lovely place to be. Food was first class and the service across the hotel was just great. Bathroom was rather tired and didnt really represent a hotel of thsi standing or indeed cost.
The staff were excellent and courteous. Breakfast superb. Room comfortable. Noisy guests interrupted sleep. Panelling between Walls didn't covert noise. Was misadvised about room having secret panels. Bath was clean but taps had parts missing hot water labelled cold.
A fascinating buliding in an interesting part of town
I've stayed at the Mermaid Inn many times including my wedding anniversary, its my favourite hotel in this country. Love it. Love sitting by the giants fireplace. The Mermaid is hundreds of years old, creaky floorboards and meant to be haunted, so if you don't like history don't stay. If you want a fantastic place to stay, in a beautiful town with countryside all around stay here. Camber sands beach is approx 4 miles away. No nothing
The character of the hotel
Wonderfully quaint hotel right in the centre of Rye. Restaurant excellent, and car parking a big plus. Definitely not a formulaic chain hotel.
Although it was only for one night it was very relaxing and the staff were friendly and helpful.
It was nice to stay in a small English hotel that had good service and paid attention to the comfort of their guests
The best service possible, nothing was too much trouble Bathroom en suite a little on the small side
Great location in the heart of the town, walking distance to all the shops / restaurants and pubs.
Convenient Hot night and room was very warm and a bit cramped
The location of this hotel is excellent, right in the town centre The hotel is quite dated and the room was very small with a small ensuite. The windows didn't open either and the TV controls didn't work. All in all, very much over priced.
Very clean and with freindly and extremely helpful staff. Younger guests may find the decor a little kitsch.
Friendly, helpful staff, very pleasent room. Excellent breakfast, also enjoyed the pool etc. No
Very Clean , staff very good , polite , relaxing , spa facility very well looked after. Bright and just the place for a short break .
Could have cooked breakfast in our room. Good checking in and out times. Chose not to eat in hotel as restaurant not to our taste.
The closeness of the hotel to the town's facilities, i.e. shops, pubs and restaurants. The hotel did not provided evening meals.
the rooms are very comfortable, and lovely decorated! I also enjoy the breakfasts and the meals (the leek - parmesan crumble is delicious)
Excellent food. Great place - the rooms were carefully restored. Very clean. Good breakfasts. A functioning shower should be a given at these prices. Too many dogs!
The welcome, the breakfast and the staff were all better than one normally finds. Excellent breakfast with real coffee and tea! Somewhat noisy location in the morning due to proximity to road.
The staff were very pleasant and helpful and the room was clean and airy. There was quite a lot of noise later on with people either returning to the hotel or going past.
Breakfssts were excellent as was the service We booked a small double room, but not having a wardrobe for 3 nights was rather inconvenient.
The hotel building is of great historic character in a great location within a beautiful historic town (Rye - 13th century) Being a very old building, the bedroom floor was very creaky, and it was a long way to a fire escape.
This hotel is wonderful. It has charm, character and atmosphere. The staff were wonderful and the food was great. Our room was delightful - clean and well kept. We could not have made a better choice. We shall return!
Poor value for money, very expensive at £90.00 for small double room with tiny en suite shower.
Very friendly service by the young man in charge (tue 7 july). Excellent food nicely presented and reasonably priced. A fine breakfast.The fee of £80 for one night in a simple room is high. In a similar hotel in Pisa ( Italie) two weeks ago room and breakfast was £55 (equivalent) . At that you can not expect many Continentals to stay overnight in Rye if they can avoid it. The mention on your website putting pressure on the customer by telling him " only one more room available" is unwelcome.