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The staff were very kind and friendly. The hotel has been beautifully renovated and incorporated some quirky elements from its past history as a former school. It's well situated to the Winterberg ski area. The restaurant is also very nice and served typical German food. The only downside, as a non-pork eater (or vegetarian) is that you are slightly limited in terms of food options.
The owners and all the staff were very friendly and helpful. Breakfast was superb and the rooms large, comfortable and extremely clean. This is a very relaxing place to stay and the hotel is located within a very picturesque part of town. The design of the bedrooms and communal rooms is very cleverly done.