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hotel badly needs refurbishing
Room was good size and the Hotel was close to local amenities The windows could do with updating as they did not supress the noise or keep the draft at bay
I only agreed to answer 4 questions! The staircase handrail and breakfast The fire alarm at around midnight - no-one seemed to know what to do. The fire assembly point wasn't mentioned. It seemed to be assumed to be a false alarm even before the tampered box was discovered.
Noise in the room thoughout the night - background hum
Good location for my needs. Good bathroom. Hotel very tired and in need of renovation which seems to be in progress. Bathroom very good and clean but the bedroom quite the opposite.
Reception service most helpful Stain in barh room 2
The convenience of all facilities on ground floor.The real aged look of the interior. It can never be `swish`. As we age ---------. When enjoying a drink in bar,and require a refill, the need to chase for the bar staff. but we try to understand `shortage of staff.`
I liked the central location. The TV didn't work so I was moved to another with a good TV, but the room was very cold. The old hotel had not had double glazing installed and the central heating radiator could not be adjusted. There was also a constant hum (from nearby M & S, I think) which was annoying at night.
Central town location Rooms extremely tired and in need of updating. Bathroom in serious need of updating as very shabby. Had to run the cold tap for over 5 minutes to get any cold water to run out - presumably the hotel does not run on a water meter! A total waste of water.
Bedroom was well equipped and comfortable Certain staff not much into customer service (but one called Anna very good). Running very loud Friday night discos is not compatible with having guests who want to sleep!
Lovely room spacious clean and comfortable. probably the best sports centre I've visited as part of a hotel deal especially the pool and again all very clean and well run. The pub on site had a good atmosphere and live singer when we were there. the location was ideal for visiting the town centre and also surrounding countryside. We weren't able to use wifi in our room but there was a computer in foyer which was easy to log onto, fast and free.
A good, friendly, seemingly well run hotel in a good location for sightseeing in the north norfolk area. The farmers Arms pub closing at 11.00 on weekend nights.Although the residents bar was open it lacked choice and atmosphere.
We went for our honeymoon, the staff was excellent so friendly best bed we ever sleep in, extreme clean, fleet pampered and homely lovely to walk into the garden and the view was nice. The Spa was excellent again felt pampered and extreme clean and fantastic shower and changing facilities. We will come again. The best friendly staff at a hotel. I have to say not once did anything anoy us not one little thing.
We had to change rooms due to the extremely unpleasant odour of cigarette smoke. We understand the hotel is now non-smoking, however rooms previously designated require attention to eliminate the odour.
Excellent facilities and first class breakfast
I asked for 4 pillows and got 4 pillows The bed was too high I had to use a chair to get onto the bed.
Very spacious room with king size bed, comfortable armchairs, quality furnishing and own patio area overlooking well kept gardens.
Location,Cleanliness,Service,Great value for money Evening meal in Pub was slow service and dissapointing
The opportunity to use the Spa is a big plus for me There was nothing that could have been improved.
Very spacious room, clean, comfortable and well decorated. Lovely grounds with patio overlooking a tidy, well presented garden. Excellent dinning facilities within the elegant dinning room which was luxurious without being pretentious. Friendly, polite staff were helpful without smuthering and made us feel special. Good location, pub and health suite on site with wide range of health, fitness and beauty treatments available.
Easily found and accessible, comfortable room, quiet night Slightly disorganised at breakfast, but there was apparently some kind of crisis happening
The were very helpfull always cheerfull and willing to go the extra mile. Would recommend to anyone looking for a quiet comfotable place to stay. Could need a small renovation.
Everybody was most attentive,pleasant and cheery!!
My sister's 50th birthday celebration.
Convenient location, recognised level of service and standard Stained underside of top bedcover
Staff on arrival was very nice and friendly. The room was a disgrace and should not be sold. The bathroom and towles were so unclean I chose not to shower. Lampshade missing off the wall bed was very uncomfortable. Stains on the funiture and walls. I stay in hotels a lot and this one is the worst for a very long time. Dissapointed becasue I expected more from Ramada.
Mistake by bar staff allowing us a bottle of Chablis for the price of a Pinot. Sure the scrambled egg was powdered like war time. I have not read the guest reviews but have answered"yes" below
convenience of being near main road Food in the restaurant was disappointing. Generally thought the hotel was in need of some refurbishment-i.e. carpets,mattress. Delay in checking out as meal from night before had not been added to our account-only through our honesty was it included in payment.
Evening meal in the restaurant. Cleaniness of the room.
Cleanliness of Hotel Not enough tea bags and window clasp broken
There was a homely atmosphere and the staff genuinely seemed to care Not enough parking space
Very nice & pleasant stay. My husband had to have a separate room due to the "family" room being double booked but we were given the same rate as quoted and it was the location we needed so went ahead. The hotel did apologise for the inconvenience and we still had a pleasant stay.
Good bar food and selection of ales
The Staff and food are wonderful. Quite location.
The room was beautiful. Everything was very clean and tidied everyday. The staff were very friendly. The room refidgerator did not work.
Very friendly welcome: clean and tidy room and hotel: good location within walking distance of town centre. Hotel difficult to find in the dark! Parking was not very convenient (on side of hotel driveway, with a possibility of blocking neighbours' premises): Double bed in what was really a single bed-sized room, so room was congested: use of sheets and blankets rather than a duvet (my personal preference). However, none of these was of major significance.
Clean, large room. Recently redecorated The corridors were dingy
Friendly atmosphere and very helpful staff.
Good location for city centre and a good cooked breakfast.
The staff ( and one or two in particular) went out of their way and above and beyond good service for us! re: the next question about guest reviews-I would have to check back on the website to see what was said. if anything they might not have reflected just how great the staff is. (sorry this is not the right place to put this)
The staff were excellent nothing was too much trouble Booked 2 deluxe rooms and 1 had a broken bed (didn't say anything as only staying 1 night but I did expect better) also only baths no showers
Welcoming, warm, comfortable, nice food, pleasant staff (if a little stretched!!), good location for my trip Air freshener in room over-powering and noisy! Would have preferred a shower instead of a bath (small point and not a bad one)
The food was excellent. Could have done with a few more vegetarian options on the bar menu though.. The room. We got there and we were quite impressed, initially. Then we were shown to our room and were taken out to the garden where we were shown a prefab attachment. It was comfortable enough, but a Premier Inn would have been better value.
The staff were friendly and helpful. We would stay there again The room we stayed in was clean and plesent but could do with updating
Having motel type rooms with parking outside the door Plenty of hot water, but low pressure, so difficult to have good shower. Lovely hot baths though.
Very central and good selection of food available in the evening. Also the ability to park behind good. Beds were very comfortable Very steep stairs up to bedrooms - very worried walking down them.
Excellent value for money. Service and food qiuality vety good.
Room was clean and tidy and acceptable for a stop over. The level of service was very poor in the bar during the evening, I ordered a meal from the bar at 8:45, and was told it was ok as the chef finished at 10:00pm, only to be informed when I queried where my meal was that they had misplaced the order, and it was now to late at 09:40pm, to prepare the food in time for the chef to finish. Not impressed. I also confirmed my breakfast reservation for 7:45,to be informed when I arrived at 7:45, they they were expecting me at 07:00, and had come in especially to get me breakfast. I explained to the lady concerend and she apologised for questioning me as to why I was later than she expected, and said it happend frequently.
Friendly staff. Friendly atmosphere. Comfy bed. Lovely big tea/coffee cups Need some drawers in the room. Corridors and stairs a little dated and uneven. Our room was quiet, but further down the corridor may have been noisy when the disco was downstairs.
The room was a good size and very clean, the breakfast was good and the staff were friendly. The double room had 2 single beds pushed together with a sheet over the top so you fell down the gap. It should have been a double bed in a double room! Also there was a DJ going on until 1:30am so we were told it could get very noisy, if I was tryign to get an ealy nigth or had children it would have been too loud. We were out during this time so avoided it.
comfortable bed very polite staff Bathroom door did not close which proved difficult when sharing with family member. Room overlooking main street very noisy with traffic, radiators not working only 1 small portable one in bedroom none in bathroom. late disco also very noisy
The room was nice and the staff were friendly The pub has a DJ on Friday and saturday nights so it's very noisy.
the receptiong was the bar itself. staff exceptionally friendly and accommodating. the water heater was out, and they offered to find us another place to stay or we could stay at 1/5th the price of our original cost..we stayed!!! and the room was nicer than most of the rooms we had been staying in during the trip...we were very happy!!! read the reviews before chose to book re: noise and mess, but place was renovated..it was very quiet, came w/ ear plugs for those nights when they did have 'entertainment' in bar setting (weekends mostly)...our stay was juuuuust perfect. parking easy. meals were such that you had to go to the bar to order; no one came to you; and unless you knew this, you'd wait an awful long time wondering where the help was...but the food was great!!!
The room was very well equiped for a budget price.The bathroom was very good and fresh.Heating was easily controlled. Coming down to breakfast on the sunday morning was certainly an experience I would not wish to have again.The space where we were told to sit was filthy from the night before no cleaning had taken place.The breakfast was reasonable but mostly cold. Not really a good experience.
The Service & The Friendley Staff No