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Everybody was most attentive,pleasant and cheery!!
Staff on arrival was very nice and friendly. The room was a disgrace and should not be sold. The bathroom and towles were so unclean I chose not to shower. Lampshade missing off the wall bed was very uncomfortable. Stains on the funiture and walls. I stay in hotels a lot and this one is the worst for a very long time. Dissapointed becasue I expected more from Ramada.
My sister's 50th birthday celebration.
convenience of being near main road Food in the restaurant was disappointing. Generally thought the hotel was in need of some refurbishment-i.e. carpets,mattress. Delay in checking out as meal from night before had not been added to our account-only through our honesty was it included in payment.
Mistake by bar staff allowing us a bottle of Chablis for the price of a Pinot. Sure the scrambled egg was powdered like war time. I have not read the guest reviews but have answered"yes" below
Cleanliness of Hotel Not enough tea bags and window clasp broken
Easily found and accessible, comfortable room, quiet night Slightly disorganised at breakfast, but there was apparently some kind of crisis happening
Evening meal in the restaurant. Cleaniness of the room.
The were very helpfull always cheerfull and willing to go the extra mile. Would recommend to anyone looking for a quiet comfotable place to stay. Could need a small renovation.
Convenient location, recognised level of service and standard Stained underside of top bedcover
This, due to the friendliness and helpfulness of staff, the beautiful location and good facilities, is one of the best places we have ever stayed. Due to an oversight, for which we received apologies the next morning, we had to go and find our own towels.
To many to list None
Excellent food, evening meal and breakfast. Service exceptional especially at breakfast
A very welcoming and friendly staff and the food was excellent. The Bathroom was accross the Landing from our Bedroom and although you could lock the door from the inside - other guests could just walk in and therefore you could not leave any of your toiletries there.No telephone or television in the room.
Private bathroom was immaculately clean, but we would have preferred a shower.
The cleanliness of the room and shared facilities was excellent.
The food was excellent. The staff were very friendly and helpful. The room was nice and warm. There was plenty of hot water.
Quiet, friendly, charming. None
The staff were very friendly and welcoming and the room was clean and comfortable. I was working nearby, and was an excellent location for Kings lynn and Norfolk countryside. The food in the bar was very reasonably priced and I would certainly recommend the carvery (Tues-Fri). There was no 3 network in the Crown (but this was a problem in all of Gayton) so the free Wi-Fi was most appreciated. I would recommend The Crown. There was an obvious plumbing problem (probably down to the age of the building) which meant the shower, sink and toilet made some loud noises, however this wasn't a real problem.
Having motel type rooms with parking outside the door Plenty of hot water, but low pressure, so difficult to have good shower. Lovely hot baths though.
The staff were excellent nothing was too much trouble Booked 2 deluxe rooms and 1 had a broken bed (didn't say anything as only staying 1 night but I did expect better) also only baths no showers
Welcoming, warm, comfortable, nice food, pleasant staff (if a little stretched!!), good location for my trip Air freshener in room over-powering and noisy! Would have preferred a shower instead of a bath (small point and not a bad one)
The staff were friendly and helpful. We would stay there again The room we stayed in was clean and plesent but could do with updating
The food was excellent. Could have done with a few more vegetarian options on the bar menu though.. The room. We got there and we were quite impressed, initially. Then we were shown to our room and were taken out to the garden where we were shown a prefab attachment. It was comfortable enough, but a Premier Inn would have been better value.
staff were friendly, good food single room very small, breakfast time needs to be more flexible served 09.00 needs to be more like 07.00-09.00
The best bits the price and the breakfast, as long as you dont mind waiting till 9am for it. Having stayed before I was dissapointed with the room I stayed in this time, was drafty through the bathroom extractor, noisy being next to the road with badly sealed window and in need of a repaint as tired and marked. Cleaning staff over tidied my room and took my flannel and a carrier bag that I was still using. I was also harrassed about a payment from a colleague and embarrased in front of the people I was with, and they then repeatedly asked me during my stay about this in a way I found annoying especially as I had nothing to do with their booking or the cancellation, we just happen to work for the same company.
very good staff and breakfast was lovely the only down side was our room was on top of the kitchen and to much noice in their at 5.30am in the morning and couldnt sleep.
Very good breakfast and attentive staff. Tap water had pleasant taste. Steep narrow stairs, noisey first night because it was a music venue. Flow of water was erratic.
Very easy to find. Restaurant food excellent. Friendly staff. Traffic noise from road outside. Room above the bar/kitchen door? Which was banging constantly until midnight.
Lovely hotel and staff, stayed here twice now and both times, it has been superb, the rooms looked like it had just been fully refurbished and mine was lovely, I stayed in room 6, I had an evening meal which was a carvery at £5,95, cant believe something as nice as that can be cooked for that price and the breakfast was amazing also, it is ginormous, too much for me but I loved it all the same.
Very good room food excellent beer excellent Shower in room not good (lack of water pressure)
Friendly staff, clean room Room separate entrance from main building
Apartment very clean, spacious, food was great Bit noisy outside, and walls a little thin
Excellent service and food It was not clear from the web site that our apartment was a short walk from the hotel.
I liked the central location. The TV didn't work so I was moved to another with a good TV, but the room was very cold. The old hotel had not had double glazing installed and the central heating radiator could not be adjusted. There was also a constant hum (from nearby M & S, I think) which was annoying at night.
Good location for my needs. Good bathroom. Hotel very tired and in need of renovation which seems to be in progress. Bathroom very good and clean but the bedroom quite the opposite.
The convenience of all facilities on ground floor.The real aged look of the interior. It can never be `swish`. As we age ---------. When enjoying a drink in bar,and require a refill, the need to chase for the bar staff. but we try to understand `shortage of staff.`
Bedroom was well equipped and comfortable Certain staff not much into customer service (but one called Anna very good). Running very loud Friday night discos is not compatible with having guests who want to sleep!
hotel badly needs refurbishing
Noise in the room thoughout the night - background hum
Central town location Rooms extremely tired and in need of updating. Bathroom in serious need of updating as very shabby. Had to run the cold tap for over 5 minutes to get any cold water to run out - presumably the hotel does not run on a water meter! A total waste of water.
Room was good size and the Hotel was close to local amenities The windows could do with updating as they did not supress the noise or keep the draft at bay
Reception service most helpful Stain in barh room 2
I only agreed to answer 4 questions! The staircase handrail and breakfast The fire alarm at around midnight - no-one seemed to know what to do. The fire assembly point wasn't mentioned. It seemed to be assumed to be a false alarm even before the tampered box was discovered.
personal service and helpfulness of the staff No
Decor lovely, friendly staff all you want for a relaxing weekend only thing was the weather and the hotel could'nt fix that.
The de luxe room was spacious and comfortable with all the luxury accroutiments that one associates with quality.
The room was lovely, spacious and comfortable with a very nice bathroom. The overall decor was nice and modern. I would have liked it if as we were celebrating our 20th wedding anniversary (which I stated) they might have done something a bit special not necessary expensive (chocolates on the pillows, fruit basket that type of thing) The rooms could have been a little warmer as we went during winter.
Smart and modern Expensive for a country hotel
where it was situated and the tranquillity
Clean, smart, friendly, good value Should have two armchairs in a double room
visit different places croma hunstanton kings lynn
Very helpful staff, very comfortable room and an exellent breakfast. We will almost certainly stay again next year. nothing
Helpful polite staff. Excellent food and good rooms.
The opportunity to use the Spa is a big plus for me There was nothing that could have been improved.
Lovely room spacious clean and comfortable. probably the best sports centre I've visited as part of a hotel deal especially the pool and again all very clean and well run. The pub on site had a good atmosphere and live singer when we were there. the location was ideal for visiting the town centre and also surrounding countryside. We weren't able to use wifi in our room but there was a computer in foyer which was easy to log onto, fast and free.
I asked for 4 pillows and got 4 pillows The bed was too high I had to use a chair to get onto the bed.
Location,Cleanliness,Service,Great value for money Evening meal in Pub was slow service and dissapointing
A good, friendly, seemingly well run hotel in a good location for sightseeing in the north norfolk area. The farmers Arms pub closing at 11.00 on weekend nights.Although the residents bar was open it lacked choice and atmosphere.
Excellent facilities and first class breakfast
We went for our honeymoon, the staff was excellent so friendly best bed we ever sleep in, extreme clean, fleet pampered and homely lovely to walk into the garden and the view was nice. The Spa was excellent again felt pampered and extreme clean and fantastic shower and changing facilities. We will come again. The best friendly staff at a hotel. I have to say not once did anything anoy us not one little thing.
We had to change rooms due to the extremely unpleasant odour of cigarette smoke. We understand the hotel is now non-smoking, however rooms previously designated require attention to eliminate the odour.
Very spacious room, clean, comfortable and well decorated. Lovely grounds with patio overlooking a tidy, well presented garden. Excellent dinning facilities within the elegant dinning room which was luxurious without being pretentious. Friendly, polite staff were helpful without smuthering and made us feel special. Good location, pub and health suite on site with wide range of health, fitness and beauty treatments available.
Very spacious room with king size bed, comfortable armchairs, quality furnishing and own patio area overlooking well kept gardens.
Staff friendly, food good, room nice and warm for arrival
From the minute I stepped through the door I was treated with friendliness and my every need was attended to. Room had the "wow" factor. Definitely would go back. To other guests - do not be put off by the small exterior - this is a tardis of a place ! Nothing to add here.
Selflessly clean and tidy Staff very friendly and efficient Slightly confusing layout but they could only do what they could!! Would willingly stay there again
Excellent clean and spacious accomodation, with separate entrance and no noise from the pub/restaurant Excellent customer service Excellent carvary offerd N/A
Reading my review I can not add any more None
The hosts were very welcoming & helpful. Had 2 different types of rooms: 1 -family with large king size bed plus 1 single, 2nd unit - twin room with ensuite. Rooms individually decorated. Extremely comfortable and very clean. None
Brilliant place and lovely staff made us feel at home. None.
The room was spacious and very nice, spotless clean.The staff was very nice too. They already had finished serving food when we arrived so we went to the indian restaurant down the street and it turned out to be one of the best we've ever been, don't get fooled by the cheap look, it's awesome cuisine.
Great food. Excellent room friendly staff Postcode given, directs you to an area 5 miles from the hotel, need to sort out the postcode.
The hosts were very welcoming, and breakfast was good .room was warm and beds comfortable seperate rear entrance was very usefull went to some trouble to provide T.V. for room tea making facilities and fridge and toaster very usefull rooms were small and en suite even smaller ,the one we stayed in was at the back of the hotel and although quiet the passage leading to it looked a bit untidy and unsafe ..spare tables and chairs etc. no glasses/tumblers in en suite. not so much a hotel more a useful base for business etc.
Nothing was too much trouble, the owners went above and beyond and made it a real home from home.The food was great quality, the housekeeping fantastic and the atmosphere great.A real credit to Booking.com. Amazing value for money.
The room was a good size and very clean, the breakfast was good and the staff were friendly. The double room had 2 single beds pushed together with a sheet over the top so you fell down the gap. It should have been a double bed in a double room! Also there was a DJ going on until 1:30am so we were told it could get very noisy, if I was tryign to get an ealy nigth or had children it would have been too loud. We were out during this time so avoided it.
Excellent value for money. Service and food qiuality vety good.
the receptiong was the bar itself. staff exceptionally friendly and accommodating. the water heater was out, and they offered to find us another place to stay or we could stay at 1/5th the price of our original cost..we stayed!!! and the room was nicer than most of the rooms we had been staying in during the trip...we were very happy!!! read the reviews before chose to book re: noise and mess, but place was renovated..it was very quiet, came w/ ear plugs for those nights when they did have 'entertainment' in bar setting (weekends mostly)...our stay was juuuuust perfect. parking easy. meals were such that you had to go to the bar to order; no one came to you; and unless you knew this, you'd wait an awful long time wondering where the help was...but the food was great!!!
comfortable bed very polite staff Bathroom door did not close which proved difficult when sharing with family member. Room overlooking main street very noisy with traffic, radiators not working only 1 small portable one in bedroom none in bathroom. late disco also very noisy
Very central and good selection of food available in the evening. Also the ability to park behind good. Beds were very comfortable Very steep stairs up to bedrooms - very worried walking down them.
Friendly staff. Friendly atmosphere. Comfy bed. Lovely big tea/coffee cups Need some drawers in the room. Corridors and stairs a little dated and uneven. Our room was quiet, but further down the corridor may have been noisy when the disco was downstairs.
Room was clean and tidy and acceptable for a stop over. The level of service was very poor in the bar during the evening, I ordered a meal from the bar at 8:45, and was told it was ok as the chef finished at 10:00pm, only to be informed when I queried where my meal was that they had misplaced the order, and it was now to late at 09:40pm, to prepare the food in time for the chef to finish. Not impressed. I also confirmed my breakfast reservation for 7:45,to be informed when I arrived at 7:45, they they were expecting me at 07:00, and had come in especially to get me breakfast. I explained to the lady concerend and she apologised for questioning me as to why I was later than she expected, and said it happend frequently.
The Service & The Friendley Staff No
The room was very well equiped for a budget price.The bathroom was very good and fresh.Heating was easily controlled. Coming down to breakfast on the sunday morning was certainly an experience I would not wish to have again.The space where we were told to sit was filthy from the night before no cleaning had taken place.The breakfast was reasonable but mostly cold. Not really a good experience.
The room was nice and the staff were friendly The pub has a DJ on Friday and saturday nights so it's very noisy.
The room was beautiful. Everything was very clean and tidied everyday. The staff were very friendly. The room refidgerator did not work.
Very nice & pleasant stay. My husband had to have a separate room due to the "family" room being double booked but we were given the same rate as quoted and it was the location we needed so went ahead. The hotel did apologise for the inconvenience and we still had a pleasant stay.
Good location for city centre and a good cooked breakfast.
Friendly atmosphere and very helpful staff.
Good bar food and selection of ales
There was a homely atmosphere and the staff genuinely seemed to care Not enough parking space
The Staff and food are wonderful. Quite location.
The staff ( and one or two in particular) went out of their way and above and beyond good service for us! re: the next question about guest reviews-I would have to check back on the website to see what was said. if anything they might not have reflected just how great the staff is. (sorry this is not the right place to put this)
Very friendly welcome: clean and tidy room and hotel: good location within walking distance of town centre. Hotel difficult to find in the dark! Parking was not very convenient (on side of hotel driveway, with a possibility of blocking neighbours' premises): Double bed in what was really a single bed-sized room, so room was congested: use of sheets and blankets rather than a duvet (my personal preference). However, none of these was of major significance.
Clean, large room. Recently redecorated The corridors were dingy
The staff were so friendly and welcoming, nothing was too much trouble. The food was freshly cooked and excellent. It was very good value for money and I would definitely stay there again
The Grange Hotel is ideally suited for whatever you want for a short break/holiday. It is close enough to Kings Lynn to be in reach of all the amenities but far enough away for it to be peaeful. It is also not far from the countryside of Norfolk and also the beautiful wide beaches. All in all a very well placed Hotel. Certainly would stay again.
Spacious bedroom. A little shabby-especially outside.
Beautiful building, many period features. The breakfast was very greasy, sausages were cheap, could not offer cream with the coffee. Very little choice. No one about on arrival, organisations seems to be lacking. Lovely couple but a bit too laid back. Would have preferred a room in the main building where family were accommodated. The place lacked atmosphere, I appreciate it is difficult in such a large place but it is very dark and not very inviting.
The staff were welcoming and very helpful. The rooms were comfortable, clean and regularly serviced. The location was good and very handy for exploring the Brecklands, Sandringham and the Norfolk coast. The restaurant food although well put together and presented was over seasoned. Delicate shellfish such as scallops were so salty that they were not recognisable for what they were and fish generally was spoiled. Even the fiet steak one evening was served with a more than generous sprinkling of rock salt in addition to cooking seasoning. We considered having no tea making facilities in the room a handicap.
The friendliness and helpfulness of staff, beautiful surroundings and fabulous food