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The outdoor hot tub was a nice feature close to the building. Our room was not clean (burnt out lightbulb, light fixture full of dust, tile floor not clean and mirrors full of toothpaste or other spots), beds were old and saggy in the middle, cabinets door was no longer square and room boasted a patio but had a shared deck with other rooms. Website stated that waterpark opened at 8:30 am. We planned our day around that since we were there for a sports tournament. The water park did not open at 8:30 and we didn't get to use the water park at all as we planned for advertised hours. Overall facilities seem dated and in need of repairs. The room rate was higher than I've paid for this resort in the past and not a good value.
Changing area in the bathroom could be bigger and maybe add more private type booths to change in with guest who have smaller children
The water park was great! Nice balcony with the room. Friendly staff. Would have liked a bar of soap or 2 as opposed to a wall container with shower gel in it.
Good fun at the water park with the grand kids. Accommodations were average.
The indoor waterpark was a lot of fun. Slides were very fun and the Flyin Mayan was a great boat ride. Go to the indoor waterpark in the morning to avoid lines. Arcade was fun as well, a little small but my son had a lot of fun there. The general decor was very well done. Riverwalk is very nice touch. The outdoor waterpark is fun, but small compared to competitors I believe and thought it would have been bigger. Definitly they would need to upgrade the outdoor park. Room smelled like old wet clothes and cleaning crew did not vacuum the room (this was obvious). Bed comforters not very comfortable. Air conditioners are loud, you can hear air conditioners from the room above you as well. The fan in the bathroom is very loud and you cannot shut it off so if you want to turn on the light in the bathroom before sleeping, prepare for some noise. Phone system is confusing, had buttons for all the areas (waterpark, front desk, retaurant, etc), but they don't work so have to call 0 to get operator to direct your calls. I ask staff when is the fireworks for 4th of July, where should we go. The cleaning staff don't know some of these little things and always have to go to the front desk or call 0 on the phone. I think for a "resort" there should be a program to ensure all staff knows about the activities going on. We also did mini golf, and it would have been perfect, but they didn't have any fountains turned on so you see a lot of mossy covered puddles and for me if I shell out about 7 dollars for mini golf, part of the experience is the fountains being on. No soap or shampoo in the waterpark either. Wave pool is very small and not what I would expect from a wavepool and it is far away from the outdoor waterpark.
The waterparks and activities were great for the kids. There was a wide variety of things to do that kept the boys bouncing from here to there. The parks were entertaining. The wave pool was definitely more for my younger son as opposed to my older one though. The Chophouse was magnificent! We left a note for housekeeping asking for a light bulb to be changed and a slow draining sink be fixed but it wasn't done. The carpet in our room was filthy; white socks turned black and it didn't come out in the wash. I was also disappointed by the amount of rust in the indoor waterpark and the floors of the pools was also in disrepair. Disappointed by the lack of upkeep and presentation. I was also surprised that there was only one gift shop.
Indoor waterpark..I enjoy being able to go from my room to the indoor waterpark via undeground hallway.It was our xmas vacation
Grounds were nice layout was nice Mold in tub, in door and blood on bathroom walls. Then found drain was dirty with hair I don't think bathroom was ever cleaned
I loved how friendly the staff was. They really made us feel welcome. Also loved how the water park was not near our room so we did not smell chlorine the entire time.
Clean and organized. The indoor water park was too small and not enough tables for families to sit. We were lucky that the place was not busy, otherwise, it would have been very difficult for the kids to play and have a good time.
Staff was very friendly & helpful. Nice décor throughout the building. Fun family time!
We ended up staying in the golf villa which at first was a little bit of a bummer being that we were unable to use the underground tunnel to get to the indoor water park. But after getting to our room it didn't even matter anymore because of how nice our room was. Our room was pretty secluded and not much traffic at all and we had a hot tub host outside our door. Inside we had a full kitchen and dishes TV with lots of channels and we even had Wi-Fi. The other thing that helped us forget about the underground tunnel was that all we had to do was dial "0" and there was a shuttle on the way to pick us up and take us anywhere in the resort. The food was great, from breakfast at kbg to room delivered pizza. The water park was a blast as well, and it was fun to sit at the bar. Over all it was a great trip and a much needed vacation. There is only a couple things that bummed me out and I couldn't get over. The biggest thing was that the indoor water park had no hot tub. When we first got In there we looked all over for one. The other thing I was really hoping for the indoor to be bigger, but then again they had enough activities that I eventually forgot about that.