Would you like to save as your currency permanently or for this visit only?
The upgrades to the lobby Old outdated rooms
Lovely hotel, great staff, comfortable clean rooms. I was very pleased! Thank you! Nothing
When I checked in the woman was there for her last day at work there. She was extremely nice and you wouldn't know it was her last day. Place was a bit dated but I was told they are renovating and updating the hotel. It was worn but my room was comfortable and clean. I would revisit absolutely.
This is a quiet and beautiful property in the middle of the hustle and the bustle of the Wisconsin Dells vacation metroplex. 1] Black mold growing inside of the toilet tank made our bathroom smell funky! 2] Noise from the loud television in the next room woke us up several times during the night. We had asked for a quiet room at check in.
They had friendly staff I was charged an extra 60 dollars at the end of my stay and I wasn't aware until I checked my bank statement. Not cool . I don't even know why I was charged.
Room was clean, facilities were nice, and staff was friendly. Room was significantly overpriced (low value). Reservations booked online via other (non-Hilton) siites are given the least desirable room locations. Fire alarms went off twice at 2:00 a.m., received several prank calls throughout stay, and someone with a card key attempted to open our door at 6:00 a.m.
The room was nice, but the sliding door to the balcony was off the rail so it didn't work, if it was nice enough to sit out on this would have been a problem. Pool and slides were perfect for my 6 year old. I did get great service from the person running the Neptune Bar & Grill, but had to wait quite some time for it as it seemed she was the only one there. The continental breakfast left a lot to be desired, only things available were cereal, toast, hard boiled eggs and sliced oranges. Also the staff didn't seem to be prepared for the breakfast crowd as we had to stand around waiting for someone who was refilling the machine. All in all it wasn't a bad experience and worth what we spent, but this place does definitely need some updating. Had we spent a little more money to stay in the updated theme rooms my review might be different, but this was good.
Location, front desk employees, room size, old but working a/c Very dated, pools look dirty and damaged,
Get a room with hot tub. Great after long day.