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Staff very polite and helpful, Rooms clean and to a high standard.
The hotel looks very nice since it's been redecorated - a big improvement. My room was clean and modern and the bed very comfortable.
Food was very good Room was small, bed uncomfortable, shower worked when it felt like it.
The ambiance of the resterant No everything was fine
excellent menu with a what wide range of interesting choices and reasonably priced. Very pleasant family hotel in an interesting old building.
We found the staff to be very warm, friendly and helpful.
Breakfast / location for my needs / car parking Dinner - menu very poor and expensive and lacked quality. Due to poor selection on the menu meant that I had to dine out the second night of my stay.
The hotel was spotless!! I have rated the hotel staff as poor. This was because of the reception staff. I wish this person had the same welcoming manner as everyone else within the hotel. Reception staff give the first and last impression - sadly this was to a different standard.
convenient and friendly. the restaurant food in the evening was very poor - the roast chicken had not been roasted but broiled (and tasted horrid) and the vegetarian meal was more like a coarse cuppa soup with very little taste. Breakfast was ok.
Spa and atmospher
Good clean room with all the critical things working properly. A few blown light bulbs, tv remote didn't work very well & a very anoying shelf just above your head in the bed which I banged my head on a couple of times.
quick and effortless time it took to check in being told about the amenities at the hotel the location of the hotel was ideal for us to travel around Scotland for the four days that we stayed breakfast time the meals and beverages could have been hotter
The bed sheets were disgusting! i ended up actually going and staying with a friend and not at the hotel
Good gym facilities and staff Room service main meal was lovely but cheese and biscuits were very poor value for money - celery and grapes looked like they'd been kicking around a few days!
Easy accees from motorway networks and parking.Clean tidy Some roads noise from traffic.expensive drinks and food in hotel
Being at the same Hotel as the Wedding we were going to, breakfast, pool & suna Comfort of the beds not very good.
Staff all polite and helpful. Although the hotel was not in a great location the surrounding business park was very well maintained and picturesque The bar and lounge areas were very poorly lit and felt quite cold in the evening. Also could probably do with refurbishing rooms and leisure facilities although they were clean.
Convienient location and good staff Whilst the food in the restaurant was ok some elements of the meal was luke warm with a similar experience at the breakfast buffet.
the rooms and service the breakfast was diabolical and very disappointing - the swimming pool was too busy
Great location, friendly staff Nothing
Excellent Hotel, very convenient for the motorway network around Glasgow No problems
Clean, Well Run, Good Food None
The location of the hotel was very good. The restaurant was clean bright and the service from the staff was very good The room which I was in was adjacent or near to a pump/generator which ran for approx. 10-25 seconds during the night. At 03.30 I approached the person on reception and he said there was no such thing. So I kept a record and handed it in at the reception next morning. There was mildew around the bottom of the glass shower panel, this could have been removed by simple basic cleaning methods.
There was nothing bad to report about this hotel, we were extremely satisfied with everything None
The staff were very good and very helpfull. From greeting right through to goodbye, a staff member could be found to anyser any questions. Problems with the wireless on the first night, but sorted by the second.
Very attentive staff and the food was excellent.
Staff really helpful and welcoming. They had no record of my booking when I arrived, however they quickly rectified the problem.
Entrance hall and Check in Flat screen tv Warm water in shower and comfortable bed Position near lake which was ideal for a walk Room a bit dark and dowdy Fair ground machinery a bit noisy but this did not go on too late
Good location off M74, good clean rooms, enjoyed complementary glass of wine on arrival - nice touch. Would use again if needing a stop over just outside Glasow
The dining facilities
The hotel interior could certainly do with a complete refurbishment no
Staff very pleasant and helpful. The non-availabilty of a decent meal at 19:30 on a Sunday evening at the associated Road Chef !
Very impressed with staff on desk. Extremely friendly and helpful when asked for directions to eating places in area.
Convenient free car parking right outside,could see the car from my window. Reception staff very friendly and helpful. Surprisingly quiet considering the location Automatic room door closers and locks are somewhat noisy late at night
The Reception was closed when I arrived, at 11:00, from a long trip from Germany. The services station closed at 10pm which is inconvienet if you are in the Hotel late and want something to eat. The woman in the evening shift, at the service station, seemed not willing to help visitors example: a couple of Polish travellers ask for Fish "it is not ready as the fryer was being cleaned" they then asked for Chicken Madras " It is not ready as it is still frozen" (this is 7pm in the evening). The Polish guys just left in discuss.
geat pass through hotel on the way up to the scottish highlands. Nice place to walk the dogs ! Sat Nav (Tom Tom) brought us of the junction before and all around to the back entrance .! a little noisey with the trucks making early starts.
Staff were very friendly and helpful. Room was large and bed very comfortable. Difficult to get to and from as it was right on the motorway. Couldn't easily get into town for the same reason. Dissapointed that the only food we could get was a roadside diner. We didn't know at time of booking that it was on the motorway.
Noise coming from road chef next door. Staff in restaraunt cold and unfriendly. Food there was average and breakfast was very poor and not good value for money.
Friendliness of the staff. Ease of booking in. Clean and tidy inside and out. The bed was awful. We felt as if every spring was pushing through.As a severe arthritis sufferer it left me more painfull for a few days and i am only 55yrs old. We did report it in the morning and they said they were awaiting 5 new mattress and that we should have reported the night before and they would have changed our room. However we thought perhaps all your mattresses were the same. Obviously not...
I have never come across such friendly staff who actually looked as if they enjoyed their job, especially girl with blonde bob.
I would stay at the hotel but I would not book through you again. The address given on your webiste (my booking form) was incorrect and caused me to get lost when trying to find the hotel.
Clean and tidy rooms, friendly staff
stayed at this hotel to break the journey travelling from the north west to st andrews for the golf weekend very convenient location
The position of the hotel for shopping and visiting friends , the staff were friendly and tried to help with booking breakfast. The room was clean on arrival- but the soap dispensor did not work ok for the first night but I feel if the maid was doing her job she should have found this and rectified this by the second night also the room had not been cleaned on the second day. Only 2 tea bags for two days with two people in the room this was only a minor niggle but it did make me think I was uninportant to thaaem
staff efficient and very helpful no complaints
It was quiet clean and a good evening break from home the room was comfortable and spacious the location was good and the staff friendly and eager to help the restaurant bar was excellent and again the staff couldn't have been nicer.
evening meal and service was first class receptionist was very helpful and pleasant room could have been checked prior to arrival only 1 set of towels breakfast maids very slow and not attentive asked for beans still waiting toaster machine poor had to put bread through three times and still not done
Staff were most helpful, friendly and accommodating when requests were made of them and took trouble to resolve even small issues. Decor, furniture and bathroom fitments were a bit jaded but I understand these are due to be updated / replaced in due course. There was a water leak from the air vent in the bathroom of room 34 which was a nuisance.
the location was excellent and mos t of the staff were exceedingly helpful the family rooms were not really spacious enough and although i requested a cot there really was not any room for one
we both enjoyed a lovely meal in the newly refurbished bistro, and has a lovely evening in the hotel lounge some of the rooms still require ungrading
Very good helpfull staff with a great warm and friendly atmostphere to the hotel. Food in the Bistro was excellent. The whole experience was great and very good value for money. I would stay again. Bathrooms could do with upgrading
The staff werer very helpful. the rooms were very small.
Clean, tidy, comfortable and in good condition Nothing
Hotel ,downstairs fab.food great,staff really friendly . upstairs still to be refurbished, I was staying in room 20 and was awake all night ,due to a loud noise which sounded like a fan, was really dissapointing as it spoilt the next day due to lack of sleep. On leaving complained to receptionist, £10 was reducted from bill ( BIG DEAL)
Nice location and a nice Olde Worlde character. Excellent breakfast. Room very small and decor a little tired, but bed was comfortable and room temperature ok after the window had been open a few hours.
Spa Bedroom was not made up. Bistro table not available for 15 minutes after booking time.
The evening meal was very disappointing ,the steak was very chewy , also the cheese bread was like a stale piece of dry bread .hardly any toilet roll and only two pkt of coffee no decaf , no vegetarian sausage which was stated on the menu
After working all day it is nice to come to a room that is fairly clean but cosy and have a nice hot shower. And that i did not have to drive to eat out. which is very nice. No,not really, only the fact that the bedside table had not been clean prior to my stay and including my stay. It had a sticky stain ring on it, Which was never clean.
Cannot find fault,terrific rooms, staff and food. Highest standards possible
It was peaceful relaxing Price but great clean relaxing place
Lokkation, parking place There are not phone in the room, internet was not usable
Staff were very friendly No covered/heated smoking area.
Beds too soft; breakfast not available until 8am on weekends.
Local to where I was working Cost £80 for a night but the tv advert says from £29 per night that's a big difference
staff very helpfull
The convenience to motorway and the added advantage of the Toby Carvery next door. The room we were given was directly beneath the stairs and we were woken up early next morning by people using these stairs.
The ease of access from the motorway network and central to the weekend of activities planned. The noise in the hotel at 3-30am in the corridor outside, persons trying to gain access to their room, kicking banging the door, the loud voices etc that went on for an hour. Just one of those things but unpleasant
friendly staff no option for anything other than a continental breakfast
Would never stay there again This hotel is disgusting , unclean
The room was clean and comfortable for our purposes.
The hotel was well situated for the places we wanted to visit and we were very pleased with the room that was allocated to us and the prompt check in service received. We found all of the staff to be very pleasant and helpful.
I like stayin here as i feel the room is very cosy and comfortable. Me and my partner will return shortly for another overnight
Friendly staff, clean room, good hot breakfast, quiet location and good value for money None
clean and comfortable with helpful staff hot water failed and we had to wait for a shower and move room. Also they charged £10 over the rate you quoted.
Food good room good No hot water unable to get a shower
Clean, modern ad centrally situated. Staff somewhat stern faced and unfriendly, especially at reception.
The staff were very helpful and friendly, my check in and check out was dealt with in minutes.
Staff where quite rude, at first they said we hadent booked was very rude about it, never got a sorry. I left my make up bag there by accident. I phoned later that day and was told it wasn't there, basically got called a liar. Again got no apology there was about £100 make up in the bag too.
Good location for Kart Circuit. Breakfast good and plenty of variety. The bed was uncomfortable and laundry could be cleaner. Sheets and towels were marked.
bed was comfortable noise level high from outside no bath
Ambiance of the hotel, especially the reception area and the lounge. Nothing
The room was very pleasant and the staff very helpful from beginning to end of our stay
i injoyed breakfast and relaxing. the trafic outside .
The location. Apart from the beds, the hotel itself was good, with nice staff, a comfortable lobby, and the breakfast was very satisfactory. The beds...definately uncomfortable and they sagged in the middle. We were there for 4 nights and i had a stiff neck & shoulder problem after the 1st night. I asked if they could do something about the mattress, the receptionist took note, but nothing was done.
Pleasant, clean accommodation.
The rooms are nice and new and the pub scene on the ground floor is thriving. The food available was good and the staff were great. All round good hotel. This hotel has a band playing on Saturdays which makes it hard to sleep. The obvious answer to the problem is "go down and join in" but just in case you need to get up early in the morning, I would suggest staying elsewhere.
The staff were fantastic, everything was just brilliant, from the look of the hotel to going through those curtains and wow! Apparently we were supposed to get cookies, we didn't but it's ok, the price if the food was far to much for what it was
Great lounge & bar area. Very nice bedroom Food was over-hyped