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Ambiance of the hotel, especially the reception area and the lounge. Nothing
bed was comfortable noise level high from outside no bath
i injoyed breakfast and relaxing. the trafic outside .
Staff where quite rude, at first they said we hadent booked was very rude about it, never got a sorry. I left my make up bag there by accident. I phoned later that day and was told it wasn't there, basically got called a liar. Again got no apology there was about £100 make up in the bag too.
Clean, modern ad centrally situated. Staff somewhat stern faced and unfriendly, especially at reception.
Good location for Kart Circuit. Breakfast good and plenty of variety. The bed was uncomfortable and laundry could be cleaner. Sheets and towels were marked.
The room was very pleasant and the staff very helpful from beginning to end of our stay
Pleasant, clean accommodation.
The location. Apart from the beds, the hotel itself was good, with nice staff, a comfortable lobby, and the breakfast was very satisfactory. The beds...definately uncomfortable and they sagged in the middle. We were there for 4 nights and i had a stiff neck & shoulder problem after the 1st night. I asked if they could do something about the mattress, the receptionist took note, but nothing was done.
The staff were very helpful and friendly, my check in and check out was dealt with in minutes.
The staff were very good and very helpfull. From greeting right through to goodbye, a staff member could be found to anyser any questions. Problems with the wireless on the first night, but sorted by the second.
Entrance hall and Check in Flat screen tv Warm water in shower and comfortable bed Position near lake which was ideal for a walk Room a bit dark and dowdy Fair ground machinery a bit noisy but this did not go on too late
The location of the hotel was very good. The restaurant was clean bright and the service from the staff was very good The room which I was in was adjacent or near to a pump/generator which ran for approx. 10-25 seconds during the night. At 03.30 I approached the person on reception and he said there was no such thing. So I kept a record and handed it in at the reception next morning. There was mildew around the bottom of the glass shower panel, this could have been removed by simple basic cleaning methods.
Clean, Well Run, Good Food None
Excellent Hotel, very convenient for the motorway network around Glasgow No problems
Staff really helpful and welcoming. They had no record of my booking when I arrived, however they quickly rectified the problem.
Good location off M74, good clean rooms, enjoyed complementary glass of wine on arrival - nice touch. Would use again if needing a stop over just outside Glasow
There was nothing bad to report about this hotel, we were extremely satisfied with everything None
Very attentive staff and the food was excellent.
Great location, friendly staff Nothing
Great lounge & bar area. Very nice bedroom Food was over-hyped
The staff were fantastic, everything was just brilliant, from the look of the hotel to going through those curtains and wow! Apparently we were supposed to get cookies, we didn't but it's ok, the price if the food was far to much for what it was
The rooms are nice and new and the pub scene on the ground floor is thriving. The food available was good and the staff were great. All round good hotel. This hotel has a band playing on Saturdays which makes it hard to sleep. The obvious answer to the problem is "go down and join in" but just in case you need to get up early in the morning, I would suggest staying elsewhere.
Staff all polite and helpful. Although the hotel was not in a great location the surrounding business park was very well maintained and picturesque The bar and lounge areas were very poorly lit and felt quite cold in the evening. Also could probably do with refurbishing rooms and leisure facilities although they were clean.
Convienient location and good staff Whilst the food in the restaurant was ok some elements of the meal was luke warm with a similar experience at the breakfast buffet.
Being at the same Hotel as the Wedding we were going to, breakfast, pool & suna Comfort of the beds not very good.
Easy accees from motorway networks and parking.Clean tidy Some roads noise from traffic.expensive drinks and food in hotel
The bed sheets were disgusting! i ended up actually going and staying with a friend and not at the hotel
Good clean room with all the critical things working properly. A few blown light bulbs, tv remote didn't work very well & a very anoying shelf just above your head in the bed which I banged my head on a couple of times.
Spa and atmospher
the rooms and service the breakfast was diabolical and very disappointing - the swimming pool was too busy
quick and effortless time it took to check in being told about the amenities at the hotel the location of the hotel was ideal for us to travel around Scotland for the four days that we stayed breakfast time the meals and beverages could have been hotter
Good gym facilities and staff Room service main meal was lovely but cheese and biscuits were very poor value for money - celery and grapes looked like they'd been kicking around a few days!
The hotel was well situated for the places we wanted to visit and we were very pleased with the room that was allocated to us and the prompt check in service received. We found all of the staff to be very pleasant and helpful.
I like stayin here as i feel the room is very cosy and comfortable. Me and my partner will return shortly for another overnight
The ease of access from the motorway network and central to the weekend of activities planned. The noise in the hotel at 3-30am in the corridor outside, persons trying to gain access to their room, kicking banging the door, the loud voices etc that went on for an hour. Just one of those things but unpleasant
clean and comfortable with helpful staff hot water failed and we had to wait for a shower and move room. Also they charged £10 over the rate you quoted.
Friendly staff, clean room, good hot breakfast, quiet location and good value for money None
Food good room good No hot water unable to get a shower
friendly staff no option for anything other than a continental breakfast
Would never stay there again This hotel is disgusting , unclean
The convenience to motorway and the added advantage of the Toby Carvery next door. The room we were given was directly beneath the stairs and we were woken up early next morning by people using these stairs.
The room was clean and comfortable for our purposes.
Food was very good Room was small, bed uncomfortable, shower worked when it felt like it.
The ambiance of the resterant No everything was fine
The hotel was spotless!! I have rated the hotel staff as poor. This was because of the reception staff. I wish this person had the same welcoming manner as everyone else within the hotel. Reception staff give the first and last impression - sadly this was to a different standard.
convenient and friendly. the restaurant food in the evening was very poor - the roast chicken had not been roasted but broiled (and tasted horrid) and the vegetarian meal was more like a coarse cuppa soup with very little taste. Breakfast was ok.
We found the staff to be very warm, friendly and helpful.
excellent menu with a what wide range of interesting choices and reasonably priced. Very pleasant family hotel in an interesting old building.
Breakfast / location for my needs / car parking Dinner - menu very poor and expensive and lacked quality. Due to poor selection on the menu meant that I had to dine out the second night of my stay.
Staff very polite and helpful, Rooms clean and to a high standard.
The hotel looks very nice since it's been redecorated - a big improvement. My room was clean and modern and the bed very comfortable.
Staff were very friendly and helpful. Room was large and bed very comfortable. Difficult to get to and from as it was right on the motorway. Couldn't easily get into town for the same reason. Dissapointed that the only food we could get was a roadside diner. We didn't know at time of booking that it was on the motorway.
geat pass through hotel on the way up to the scottish highlands. Nice place to walk the dogs ! Sat Nav (Tom Tom) brought us of the junction before and all around to the back entrance .! a little noisey with the trucks making early starts.
Staff very pleasant and helpful. The non-availabilty of a decent meal at 19:30 on a Sunday evening at the associated Road Chef !
Very impressed with staff on desk. Extremely friendly and helpful when asked for directions to eating places in area.
The Reception was closed when I arrived, at 11:00, from a long trip from Germany. The services station closed at 10pm which is inconvienet if you are in the Hotel late and want something to eat. The woman in the evening shift, at the service station, seemed not willing to help visitors example: a couple of Polish travellers ask for Fish "it is not ready as the fryer was being cleaned" they then asked for Chicken Madras " It is not ready as it is still frozen" (this is 7pm in the evening). The Polish guys just left in discuss.
Convenient free car parking right outside,could see the car from my window. Reception staff very friendly and helpful. Surprisingly quiet considering the location Automatic room door closers and locks are somewhat noisy late at night
The dining facilities
Noise coming from road chef next door. Staff in restaraunt cold and unfriendly. Food there was average and breakfast was very poor and not good value for money.
The hotel interior could certainly do with a complete refurbishment no
Clean, tidy, comfortable and in good condition Nothing
Nice location and a nice Olde Worlde character. Excellent breakfast. Room very small and decor a little tired, but bed was comfortable and room temperature ok after the window had been open a few hours.
Spa Bedroom was not made up. Bistro table not available for 15 minutes after booking time.
the location was excellent and mos t of the staff were exceedingly helpful the family rooms were not really spacious enough and although i requested a cot there really was not any room for one
Hotel ,downstairs fab.food great,staff really friendly . upstairs still to be refurbished, I was staying in room 20 and was awake all night ,due to a loud noise which sounded like a fan, was really dissapointing as it spoilt the next day due to lack of sleep. On leaving complained to receptionist, £10 was reducted from bill ( BIG DEAL)
The staff werer very helpful. the rooms were very small.
Very good helpfull staff with a great warm and friendly atmostphere to the hotel. Food in the Bistro was excellent. The whole experience was great and very good value for money. I would stay again. Bathrooms could do with upgrading
we both enjoyed a lovely meal in the newly refurbished bistro, and has a lovely evening in the hotel lounge some of the rooms still require ungrading
Staff were most helpful, friendly and accommodating when requests were made of them and took trouble to resolve even small issues. Decor, furniture and bathroom fitments were a bit jaded but I understand these are due to be updated / replaced in due course. There was a water leak from the air vent in the bathroom of room 34 which was a nuisance.