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The hotel is very clean and of an excellent standard. It is well situated for Ipswich and the surrounding area. I stayed there for one night as I was attending a training course nearby. I would highly recommend this hotel to anyone for a similar purpose. The car park is very small but other parking is available about a three minute walk away
Massive Bed, brilliant breakfast (especially the egg chef!), well priced parking (for Brighton) Not enough power sockets in the room and the shower dripped when it was turned off.
We found rooms very comfortable and staff very friendly and helpful
Clean and comfortable Car park was tiny and had a 1/2 mile walk to/from the overflow carpark also breakfast was not included :-(
The room was set up as single though it was booked as single i.e. only one chair, had to look for extra towels etc. Breakfast was disproportionally expensive.
Restaurant did not open until 7am for breakfast.
The whole experience was brilliant wasn't sure what to expect but succeeded these expectations
A nice hotel run by friendly and helpful staff, and in walking distance to the main shopping area. The pillows are very uncomfortable. The bed was fine.
Staff friendly , approachable, discreet. None
Clean, bright, modern hotel and rooms with friendly staff. Car parking. Not enough customer parking on site and you can only park off site from 5.30pm till 9.30am.
the breakfast is excellent....
The staff were very friendly, although English language proved slightly difficult. On the Front Desk Notice Board it stated: Breakfast £12 but did not state per person or per Room? Whereas the other prices were per Room
Very comfortable bed. The breakfast chef was very attentive - the poached eggs were perfect! Shortage of car parking space on site. Pay & display parking available over the road. Beware traffic wardens are very vigilant(especially from 8am)
The location so close to the City centre of Ipswich. Just 10 min. walk. There was no free WiFi in the room.
the bar closed too early.
The inprovements in the rooms since I last stayed in a Novotel
The rooms are very comfortable, but noisy due to outside traffic noise. The cooked part of the breakfast was dry and overcooked thus wasn't the money!
The lobby and bar area are newly furnished. The hotel was empty so we were always served immediately. We upgraded the room but it was still very basic and in need of a lick of paint. Decent shower though.
No hassle Wedding guests seemed more important than other guests. £12 for breakfast is just too epensive. Car parking arrangement was broken on first day.
I have stayed at this hotel before and found the staff on both occasions to be very polite and helpful. I cannot think of anything I didn't like.
Very pleasent and friendly staff , very comfortable and relaxed feel to this hotel.Stayed at many but had to take time to fill review and recommendt his one.Fantastic marina setting.Would stay again.
Very friendly and efficient staff , fab location and food. Another very enjoyable stay at the Salthouse - hope we can stay for longer next time.
Position and direction of bedroom. No separate bar which encourages you to leave the hotel for this facility. Noisy chambermaid in the morning. Had television on/music
The location A dog in room nearby barking during the night..............
Suffolk Grill for breakfast, powerful hot shower, comfortable bed and nice bedlinen, nice big soft towels, cleanliness, Staff attitude, spaciousness of room and bathroom, ambience of hotel in a sympathetic conversion. Lift was out of order and we were on 3rd floor, washbasin tap that is too clever to be functional (you have had to publish instructions on how to use it etched on the mirror for heaven's sake) and very, very irritating especially when you have hair gel on your hands and you're trying to turn it on to wash them...fresh towels on the 2nd day that shed fluff like i don't know what.
Very friendly staff
very polite helpful staff nothing
This was our second stay in your beautiful hotel. As a birthday surprise for my husband two years running he was ecstatic to discover of our return. The room and view was beautiful, staff faultless with polite efficiency but also very friendly. I did speak to the lovely young man who was present at our arrival and then appeared in the restaurant about how fantastic our stay had been and thanked him. I also explained how important the stay had been,partly because I wanted it to go well for my husband's birthday but also due to the sad fact that in the last 18 months I have lost both my parents and my younger brother. Experiences like this act as a real tonic. Thank you so much! Could have done with more milk sachets.
Staff extremely helpful. Beautiful room. Fantastic location. Left phone charge behind which 'disappeared'. This is the only negative and bascially our fault....
The deco was fantastic, really gave you the wow factor when you came in from the street. I thought that replenishing your coffee tray during your stay was a very personal touch. I loved it all
Good position and ease for getting into Ipswich. We enjoyed having the free use of swimming pool. Evening meal was mediocre and over priced. Drinks from the bar were extremely expensive
The room was clean, quiet and comfortable. The swimming pool was much appreciated with the jacuzzi and steam room. Breakfast was excellent - a very wide choice. We did not appreciate having to carry our bags up stairs and down very long corridors. £15 to use the internet was too expensive just to check e-mails.
Secure parking, good service. Extremely expensive bar and poor presentation of drinks
The room was comfortable, very clean and the daily servicing was excellent. Good breakfasts, and, we enjoyed the one dinner we had during our stay. It was well presented and reasonable value for money. All the staff were very friendly, helpful, efficient. Even the taxi firm used by the hotel had drivers with the same cheerful disposition - and nice clean cars as well. Not an ideal location in relation to the Town Centre if one did not have a car. But, we did not mind getting a taxi as the drivers were so good.
I think that the hotel could do with being refurbished. The Evening meal was very poor for the price.
The reception staff were particularly helpful and friendly. They made us feel very welcome. Comfortable room and quiet. Good gym. No lift for reaching first floor with heavy suitcases
We enjoyed the spa, helpful staff easy access to road system No lift in the hotel
Poor check in, kept waiting. Long walk to room. No lift. Evening meal returned as under cooked.
Very clean, jenny on reception is top class and runs a good front desk.
Breakfast buffet was very good Nothing
Spacious dinning room and bedroom.Enjoyed the pool, nice size.Breakfasts were excellent, good food and quick service.Friendly pleasant staff. Thought the bathroom looked a bit tired!! Could do with updating and redecorating.
very relaxing atmosphere, excellant food and very attentive staff
Very welcoming and relaxing stay. Beautiful warm pool and lovely gardens. Superb food and pleasant and helpful staff.
Pleasant and friendly atmosphere, staff very helpfull, surrounding countryside beautiful. & Woodbridge has a very friendly feeling very nice place to enjoy a weekend. The website discribtion of the room was not the same as the actual room supplied a little misleading I would advise others to telephone and check first.
The hotel's history, breakfast was good and varied. The bedroom was comfortable and clean. Very helpful breakfast staff.
The relaxed atmosphere
Cuisine was of a high standard. Furnishings were in good taste and quality Check out a little chaotic
Staff,particularly in restaurant, were high calibre. Room was spotless. Setting superb. Only small fault was that menu was the same both days, but food quality excellent
Charming building with lovely grounds and a friendly welcome. None!
Beautiful hotel and grounds. Excellent facilities. Leisure centre well equipped with a delightful absence of screaming children!! Staff friendly and efficient. Room clean and well presented. I got a great last minute deal- so good value. I booked a superior room, which promised either a four-poster bed/ balcony/ extra special view. I expected to be in the hotel. I was given a self catering "dairy cottage",the view was of the court yard and accross from the leisure centre kitchen!(So no view, no balcony, no four poster.)It was very spacious and clean but not what I booked! It was my first wedding anniversary. I booked the superior room based on the promise of what I would get. I didn't get that. Because it was a surprise for my husband, I didn't want to spoil things by making a fuss.
a warm welcome, friendly helpful staff,very clean rooms ,felt very homely,would recomend it to anyone and we will use it again , nothing
Excellent room, very comfortable bed, good breakfast, good price, friendly service Considering the price, none aprt from the fact that there weren't any newspapers in the morn ing
Easy going informal atmosphere Small shower enclosure
Very friendly staff
Very Friendly staff, comfortable accomodation On arrival Toilet handn't been flushed, an oversight maybe but a bit off putting. Otherwise nothing too much to complain about.
Everyone was really friendly and the room was absolutely spotless.
The food was excellent and good value. Staff were excellent. Room was clean and comfortable.
A very comfortable overnight stay, and we would be pleased to come again.
We werw welcomed and service was attentive. The lack of space in the shower room.
A very comfortable hotel. Location not very good.
Very relaxing wiyh good food. Very poor shower in bathroom (no pressure). No lighting over bathroom mirror in bathroom for shaving/make up etc.
Constant sound of waves breaking and sight of the ever-changing sea.
The view from restaurant was lovely and the food first class. If you arrived by car difficulty in finding parking places!
Very friendly and helpful staff, good food and super location - just feet from the sea. Comfortable restaurant and lounge areas. And they take dogs! There was nothing to dislike at all but the parking at the hotel itself is a bit tricky.
It was perfect totally exceeded my expectations!!!
The view. The room service.
Service and food were superb. No
We last visited the before the re-furbishment, we were very impressed with the changes, our room was spotless, very warm and comfortable, lovely bathroom, good tea and coffee making facilities. The breakfast and evening meals were excellent, as were the staff in all areas, the gentleman who greeted us in reception deserves a special mention re parking of our car. as mentioned, car parking can be a problem as the public car park 50 mtrs from the hotel does not allow overnight parking. The hotel car park is very small there are open garaging spaces belonging to the hotel next door but are quite difficult to access.
It was snowing when we arrived but the hotel was lovely and warm and remained so throughout the weekend. The staff were lovely and the food excellent. We had been upgraded to a suite with sea view from an ordinary room with sea view. It didn't last long enough!
We were made very welcome, room was lovely, bed was comfortable. Breakfast was very tasty and we were really impressed that the owners had sourced as much of the produce locally as they could. Would definitely stay again.
Absolutely very nice clean and pleasant hotel. Owners are really awesome. Definitely will be coming back
Everything was perfect.
Excellent food, room and the owners most welcoming and attentative.
the location was excellant. The breakfast menu was good especially using local produce. A little noisy through the building..(maybe the type of guests at that time!)
Family owned and run hotel with attention to detail. Friendly welcome and a 'customer first' attitude. Breakfasts excellent. Will stay there again. Can't think of any
Everything, could have a stayed a week! Nothing...it was great!
Mosaic and Martin do a great job. The breakfast is awesome and made using local products. Very friendly and made us feel very welcome. Convenient location in a quiet residential area and nice rooms. Great stay, would like to come back ! Nothing really, maybe the bed was a bit short for me being 6.4 long. But minor remark really.
Sunny garden space; good shower; delicious food and local produce; pleasant staff; Room opening onto passage; people breakfasting outside bedroom; no fresh air into room; noise from neighbouring bedroom
Nice Clean hotel, Good location, Nice breakfast
The price was very good for what we got and we were very impressed with the facilitys The bedroom was very nice and clean but it didnt have a window that opened opened out to look at anything which in the summer we thought would be a problem
Very friendly Long walk to room
Good atmosphere across business and leisure aspects, both catered for.
Everything was fine Nothing
Convenience and efficient staff. Easy parking. Everthhing was fine. Superior in every respect to supposed 4-star hotel later encountered in Southend!
The leisure facilities were vry good. the staff were helpful and friendly
the staff see above
All the staff were helpful and friendly. Our stay was for three nights. On the first night, we were very ill and believed that it could have been food poisoning. We were given a free extra room after the first night but were unable to stay beyond 5pm, having to go home ill. However, we were charged for two nights. At the time of paying, I asked for the food to be deleted from the bill and this was done immediately. However, being really poorly I didn't realise that I had paid for a night that we didn't take.
convenient location basement room
Pool and sauna facilities. Quiet room. The bar. The half price rate for weekend. (It would have been over priced if we had stayed at the normal rate.)
Excellent interior design. Large room with walk-in wardrobe. Thermos of cold fresh milk for tea/coffee making in room, instead of usual uht sachets. Cafetiere in room for making real coffee. Good, fast, wi-fi with no registration or login hurdles. Polite and helpful staff. Excellent restaurant and good service. Really there were no bad points.
Very pleasant staff. Comfortable room. Good food and drink. Great location. Tv could use more than 4 stations. Get Cable or at least movies. One morning, it took 45 minutes to get hot water to my room.
Overall excellent, hotel, resturant bar etc... Only small gripe - noise of central heating system, but got useed to the sound soon enough.
The breakfast the noise of the plumbing during the night
Hotel was excellent and clean. Check I n and check out were fast and efficiant. Restaurant food was delicous - especially the calves liver, which was truly memorable!
The hotel was very quiet since it was Feb 07 so we were given a suite rather than a standard room for the same price. Nice touch.
Everything was ok, friendly staff Selection of real beers limited Small bar area, most space given over to meals Expensive
It Was Spacious It Was Drab
A touch of luxury, a superb restaurant and cuisine. Very comfortable indeed
clean . Very smart decor. Good breakfast. Nice staff. Comfortable bed.Lovely bathroom. Would recommend to friends. Would stay again.
Comfortable hotel in the right place The corridor and my room were very warm, perhaps lacking suitable ventilation
Excelent breakfast, the aditional door between the bedroom and bathroom creating a lobby gave a more private atmosphere to the room. Certainly a step up from the usual bland chain hotels. Blankets not quilts.
The staff was extremely nice to us, we had free internet access, we loved it it was so pitoresque and old stylish that it gave us a really warm feeling. We loved everything
The owners have decorated the public areas with the most fantastic collection of Film Posters. Nothing
Good clean decor and rooms warm and cosy and bed very comfortable Would be nice to see people with food intolerances catered for
The management are obviously trying to make a good impression. The accommodation was good, the tablecloths were real (clean) linen and the breakfast was excellent. The outside area was very relaxing. An information pack in the room would have been useful.
Eat a great breakfast! P/c with I-net available. Nice garden. Quirky charm.
The hotel has a very welcoming atmosphere. The room was clean and quite luxurious, the lounge and bar so comfortable to relax in, a fab breakfast is served in the morning, and the hotel sports a spectacular garden should you wish to sit outside. It is situated in easy acess of Ipswich town centre and on a main bus route.
Very comfortable room and bed. Warm welcome and excellent breakfast.
The hotel was convenient for Ipswich and the business that we completed. Breakfast
Value for money, parking, good location for centre of town Needs some refurbishment
It was convenient for our trip into the centre of Ipswich
Convenient location. Helpful staff. The room was too warm
rooms too hot asked for fan facilities ie dining room not open name of hotel has changed since may now holiday inn
1) Shower didn't work. 2) I was put in a smoking room, unpleasant odour.
the hotel was near to the suffolk show groundand felt comfortable and relaxed & the stella on tap
This hotel suited us as a stopping point en route to suffolk and its beautiful beaches. it was clean comfortable and excellent breakfast
Comfort and Location Curtains were bust, TV didn't work vey well
Staff very polite and helpfull Cleaniness of the bathroom and tiles around bath/shower very poor
Conveniently situated; good room; friendly reception Unfortunately we had to complain about dinner; the main restaurant was in use for a Christmas party so we and a few other residents were directed to eat in a meeting room; we were advised to come early (before 7) or service could be slow. Even arriving at 6.55 service was ridiculously slow and the food disappointingly poor.
We chose it for closeness to our family in Ipswich. The bed is very comfortable and the room has everything we needed for an overnight stop. Curtains were dirty. Carpets were well used. Breakfast disappointing. Scrambled egg disgusting you could have mended the road with it. Who has potato wedges with breakfast? They were horrible too.