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Staff were very polite, helpful, friendly and spoke very good english for me. The lobby and rooms are of a standard equal to any international hotels I have stayed in. A neat, clean, efficiently run, internet accessible hotel that I will recommend to all.
The hotel is fairly new and very clean. Staff was friendly and spoke to us in English as necessary. We arrived by car; parking was convenient and at no charge. Free internet access was a big plus for us. It was a bit too modern and lacking in character for our tastes, but would be perfect for someone seeking something akin to an upscale American chain hotel.
room is great - breakfast is OK - friendly staff wheen are these hotels going to 8understand that fittness facilities of first importance. Personaly i select hotesl on availbility of fittness and healthy food (otherwise you don't survive intensive busnesstravelling) - the fittness here was a huge disappointment - i will not go in this hotel again
The hotel is right in the centre of this delightful little town so is very convenient as well as being relaxing and welcoming. The staff are very pleasant and helpful.
Tv didnt work, they came fix it the day of our check out, but gave us discount, which was very nice of them.
This is the second time I've stayed at the hotel - which says a lot about the first time. This time was equally impressive: friendly, thoughtful and well informed staff in a well run, very clean and well appointed hotel. The Reception staff could not have been more helpful when sorting out several complicated requests.
large and clean room, free water in room receptionist very unexperienced and sauna only working on demand
Off road free parking. Convenience of a good restaurant. Comfortable rooms with good bathroom facilities. The convenience of both rooms booked being next door to each other. Early breakfast arrangements for MotoGP enthusiasts.
the hotel staff were friendly and very helpful.
They say in the description:elegant accomodation, it was not. generously equipped rooms, the room was very sparsely equipped,not even a minibar. Internet in all rooms, where?
Really nice place in a really city-centre position. Delicious food and breakfast Really small bedroom, and bathroom tiny tiny!it was not described in the web site! The sauna and welness centre was not working and the stuff not so nice. Internet did not work and you had to pay a lot at t-mobile. Bad experience
A great find. Food and ambience excellent
there was a very lovely main building - which however does not contain any guest rooms,only function rooms.the guest rooms are in newer buildings and our room was very clean and reasonably large.there are large grounds which are quiet and private with lots of big shady trees.most of the staffs english was at best adequate,however they always aimed to please.It is rrather difficult to locate being in a very small country village.the hotel restaurant was excellent and good value.
the whole atmosphere a wedding party on the 1st floor was disturbing us on the 2nd - until 11:30 pm.
The hotel is very clean and modern, with a nice restaurant right on the premises. The staff spoke some English. The hotel is rather distant from the main part of town. Travelers without a car should be prepared to walk some distance if they don't choose to eat at the hotel's restaurant.
A spacious and cosy room in medieval atmosphere! Very tidy, high level of hospitality. Nice place, beautiful surroundings. A lot of restaurants and cafees close to.
The staff was very polite and extremely helpful.
Big, nice rooms. There is no free Internet.
The best rate "value for money" among all hotels we've even been to! Picturesque place, charming castle, stylish interior, cozy room with a park view.. We felt like time had turned back and we found ourselves in a medieval castle. Staff is utterly friendly and helpful, they make us feel like in a home from home; food is delicious. There is a choice of aperitifs and some sweets free of charge in the reception area :) Morning coffee was wonderful! We are defenitely going to come back in this lovely place!!! The only thing we didn't like is that spa is located not directly in the hotel but in a couple of minutes' walk. And no WiFi in the room.
Clean, good standard of comfort for this category of hotel
Meals, service & bed No
Family run, very friendly staff. Charming hotel set in quiet countryside area. Could be easier to find, recommend that when setting up gps use destination Steinpleis not Werdau. The correct postcode is 08432, not 08412 as shown on the website.