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The hotel was easy to find from the train station
It was very central, next to bus and train station The outside made you a bit worried about the hotel you had picked but once inside it was OK.
It was in the center It is very old hotel, you need to fight with the staff for central heating. Amazing they are turning on the central heating just for an hour, then you need to shout again.
Fast check in, warm well decorated room no tv remote :-(
Proximity to the train station. When we got to the room there was someone sleeping in there, that situation was not comfortable at all. During the entire stay one of the lifts was out of order, two of the lobby public phones were out of order. It looked like the hotel was about to close. The cleanliness of the room and corridors was also not acceptable.
Location to train station and town centre
The room was very cold, there was no isolation, and it was freezing outside!
The location mainlly suited our requirements The Breakfast very Bland
Near to railway station On initial booking requested a smoking room however when checked in they gave a non smoking room and would not then change it.
the convenience to the railway station ,area ,public houses,traffic free environment,location of room
position of hotel at center
Easy access to city centre,great value for money,reasonable bar prices,great place to stay if you are going to the civic centre,we went to a boxing show,and to see ricky hatton in the hotel bar having a meal made it more memorable.
The shower was nice n relaxing The toilet water kept rising and took ages to go down when flushed
Staff very unhelpfull, breakfast trays from that morning still outside rooms in the evening, swimming pool was dirty, pricing/terms not clear when booking
i found the staff and facilities at the novotel very very good and would stay again
The food in the restaurant/bar was up with the best I have eaten and I stay in hotels every week Difficult to switch the taps over to shower mode
Excellent hotel with excellent customer service.Staff very friendly and an ideal location -close to the station.Room was very comfortable and breakfast/food was excellent.
Extremely comfortable beds, lovely bar and reception area, ideal location for the Brian McKnight gig at the civic hall Food ordered at the bar was very expensive and the quality was very disappointing
Comfort of the room
Location to city centre, cleanliness, breakfast and value for money nothing really