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Near to railway station On initial booking requested a smoking room however when checked in they gave a non smoking room and would not then change it.
It was very central, next to bus and train station The outside made you a bit worried about the hotel you had picked but once inside it was OK.
Proximity to the train station. When we got to the room there was someone sleeping in there, that situation was not comfortable at all. During the entire stay one of the lifts was out of order, two of the lobby public phones were out of order. It looked like the hotel was about to close. The cleanliness of the room and corridors was also not acceptable.
Fast check in, warm well decorated room no tv remote :-(
The room was very cold, there was no isolation, and it was freezing outside!
the convenience to the railway station ,area ,public houses,traffic free environment,location of room
The location mainlly suited our requirements The Breakfast very Bland
The hotel was easy to find from the train station
Location to train station and town centre
It was in the center It is very old hotel, you need to fight with the staff for central heating. Amazing they are turning on the central heating just for an hour, then you need to shout again.
Location to city centre, cleanliness, breakfast and value for money nothing really
Extremely comfortable beds, lovely bar and reception area, ideal location for the Brian McKnight gig at the civic hall Food ordered at the bar was very expensive and the quality was very disappointing
Easy access to city centre,great value for money,reasonable bar prices,great place to stay if you are going to the civic centre,we went to a boxing show,and to see ricky hatton in the hotel bar having a meal made it more memorable.
Excellent hotel with excellent customer service.Staff very friendly and an ideal location -close to the station.Room was very comfortable and breakfast/food was excellent.
Comfort of the room
Staff very unhelpfull, breakfast trays from that morning still outside rooms in the evening, swimming pool was dirty, pricing/terms not clear when booking
The shower was nice n relaxing The toilet water kept rising and took ages to go down when flushed
position of hotel at center
i found the staff and facilities at the novotel very very good and would stay again
The food in the restaurant/bar was up with the best I have eaten and I stay in hotels every week Difficult to switch the taps over to shower mode
Receptionist very helpful No means in room to call reception, had to go down
Clean comfortable rooms. Windows do not open!
Very good cleaning of the room Although our reservation included breakfast when we arrived at the hotel we were told that we were not entitled to any breakfast and that we had to pay extra for it.staff seemed confused . also bath towels are old and should be changed
Clean and tidy rooms,nice size, staff friendly Cost of breakfast was unreasonable for what we ate.(£7.50) there were no deals on the weekend we wanted to stay so we had to pay £52 per night when at other times we could have only paid £29
comfortable room and helpful staff