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I wish my room had had an outer curtain so I could push the heavy one aside during the day without feeling exposed. Also as a single woman I was a bit concerned about how long it took for the door to close.
Staff was very nice and professional. Facility was well kept The mattress was uncomfortably soft. Woke up with a backache.
Quietness Work in progress
The staff are on the whole very courteous and helpful.
Very nice place, very nice people...would stay again. No breakfast included
staff clean NOISE all night in halls kids until 5 am police etc Wedding
Great-clean etc. I would stay here again! Only 2 tissues in bathroom!
The rooms were clean Paid less at the Holiday Inn Express the week prior and received more - free breakfast, free parking. HIExpress rooms seemed more modern.
Well kept and clean. There were however, plenty of snacks and coffee and tea available Breakfast wasn't free
The bed was soft, the room was clean. They had a nice business room. The location is good if you want Worcester downtown. The walls aren't very sound proof, all night we heard doors slamming (they slam really hard whether you want them too or not). I could hear every word of the argument in the room next to me. The breakfast wasn't very good, the coffee was okay but what do you want for free.
The rooms were spacious and comfortable. Everyone i encountered at the hotel was friendly. Our housekeeper Roxi was very nice.
The staff was incredibly pleasant and helpful, room was clean and very nice and the breakfast was great! I would most certainly stay again. We were in town for a concert and the venue was within walking distance. Super easy!
The toilet rocked around when you sit on it, the shower valve was leaking at a good pace.
My stay was absolutely worth every penny. My room was clean, comfortable, quite warm (since it was in the negatives). I could stay they for more than just a night if needed. I did not like the fact that the receptionist at the front desk when asking for my card for incidentals, she failed to explain the $50 fee that was taken out of my account. I would've have been perfectly content with the fee if I was told about it when checking in. Although my room was perfect, I feel the curtains do not do justice in terms of privacy for I can see outside to the front of the hotel.
This is my third stay at this hotel. The hotel has free parking, a decent breakfast (included with stay), and is right next to a Starbucks and 99 (great steak tips). The rooms are clean and and staff have always been polite. The in-room mini fridge is large enough to be useful; although I do wish there were a microwave in the room as well. The Keurig in the room allows someone to come prepared with their own K-cups rather than rely on the Diedrich Coffee "Morning Edition Blend." ( I think they need to step up their maintenance / room inspections. This trip the shower curtain rod was not fully secured to the wall -- screws were loose -- so the shower curtain wouldn't stay closed; it kept sliding down because the center of the rod was hanging lower than the ends. The clock radio also was randomly making noises (buzzing sounds) even when turned off. The noise was rather regular, so housekeeping should have noticed it while cleaning the room. Other than that everything was great.
Breakfast room was large and well stocked. Good restaurant within walking distance. Room was large, clean and comfortable.